Emerson Launches New Operations Consulting Group to Help Manufacturers Reach Top Quartile Performance

Reinforcing its commitment to help industry recover an estimated $1 trillion in lost operational performance annually, Emerson (NYSE: EMR) today announced a new Operational Certainty consulting business that helps manufacturers integrate Industrial Internet of Things (IoT) technologies and updated organizational work practices to achieve Top Quartile performance.

“Operational losses are the result of production downtime, increased safety incidents as well as excessive energy consumption, emissions and production costs,” said Thomas Waun, general manager, Operational Certainty Consulting, Emerson Automation Solutions. “We have quantified the opportunity in each industry and it is Emerson’s mission to help customers target these losses with scalable plans to recover what some call ‘dead money’ in their plants.”

In a recent Emerson and Industry Week survey of manufacturing executives, 60 percent acknowledged having active IoT pilot projects under way, yet only 5 percent had clear business case justification. Additionally, 61 percent stated a scalable approach based on business impact achieved was an important strategy to adopt. Respondents identified several barriers to progress, including: 47 percent cited company culture, 41 percent noted a lack of clear business case, while 34 percent pointed to a lack of clarity on which technology path to take. In response to this need, Emerson has developed the Operational Certainty consulting organization.

“Virtually all manufacturers are focused on some form of digital enablement, but very few have a clear plan to drive the culture change necessary to capitalize on the opportunity that digital transformation represents,” said Waun. “Automation is the highest impact lever to both accelerate and sustain behavior change and deliver results. Emerson is marshaling the right resources, expertise and methodologies to help customers build a business case for investment, then make their vision a reality.”

With consulting experts specializing in disciplines including reliability, safety, energy and emissions, production and Industrial IoT architectures, Emerson’s new Operational Consulting practice includes more than 100 industry consultants with deep expertise in helping manufacturers achieve digital transformation. Through proven, flexible, yet repeatable methodologies, Emerson helps manufacturers quantify their business improvement opportunity and create a scalable, achievable roadmap. Emerson’s new consulting organization is supported by more than 5,000 project and applications engineers to help customers execute plans. Emerson then helps manufacturers monitor progress with performance benchmarking in targeted operations areas.

“For years, customers have followed operational excellence programs to drive incremental efficiencies, and those have been successful…to a point,” said Waun. “Diminishing returns in these programs are driving industry leaders to look for bigger impact on their bottom line.”

Many organizations invest in systems to improve their operations. But they often fail to realize the expected return on those investments by not connecting their systems together, not effectively embedding them within their standard operating procedures, or underutilizing the systems’ true capabilities because of a lack of expertise. Existing management consulting firms understand the broad opportunities the implementation of advanced technologies represents; however, they often lack the application and industry-specific expertise to develop a pragmatic solution architecture that leverages existing infrastructure and accelerates returns. Moreover, traditional consulting firms lack the specialization and resources for end-to-end execution required to fully realize a successful digital transformation, frequently providing guidance without the ability to deliver.

Operational Certainty consultants understand the industry’s people and processes, putting them in a unique position to combine intuitive technologies and automated workflows to reduce complexity and empower more productive digital workers. Emerson will engage customers through proven methodologies that bridge visioning, change management, IT/OT convergence, and system architecture. This collaboration will result in a digital infrastructure that empowers workers with higher quality, faster decision-making capabilities to accelerate value creation. Beyond the enabling infrastructure, Operational Certainty consultants will also develop a thorough assessment of the organizational changes that are required for full realization of the benefits, ensuring best-in-class behaviors are adopted.

“Emerson’s Operational Certainty consulting team takes a total lifecycle approach to implementing digital transformation strategy,” said Waun. “Our consultants will methodically assess current operations and use the collected data to develop a future-state vision. Together, Emerson and its customers develop a digital blueprint that ensures the path from vision to measurable success is clear.”

About Emerson

Emerson (NYSE: EMR), headquartered in St. Louis, Missouri (USA), is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure. For more information visit Emerson.com.