End User Priorities for Customer Engagement, Global, 2017

NEW YORK, Nov. 28, 2017 /PRNewswire/ --

Navigating Digital Transformation in Contact Centers

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality.



Read the full report: https://www.reportlinker.com/p05219404



Technologies covered:
-- Interactive Voice Response (IVR), Natural Language Speech Recognition
-- Chat, Chat Bot (Interactive Text Response), Messaging Bot (Facebook, WeChat, etc.)
-- Internet of Things (IoT)
-- Live Agent Voice
-- Mobile Customer Care
-- Proactive Outbound
-- Social Media
-- Video, Video Kiosks
-- Virtual Assistant Text Chat, Virtual Assistant Voice
-- Web
-- Cloud/Hosted Contact Center Trends

Frost & Sullivan aims to:
-- Understand the IT-related challenges organizations face today
-- Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI) and XaaS.
-- Assess the current and future use of contact center technologies
-- Evaluate factors that drive investments in contact center technologies
-- Gauge IT and communications trends
-- Provide KPI data



Read the full report: https://www.reportlinker.com/p05219404

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