Medallia Extends Its Market Leadership with Launch of AI-Powered Next Generation Offering

Medallia Extends Its Market Leadership with Launch of AI-Powered Next Generation Offering

New Customer Engagement, Data Platform, AI and Machine Learning Capabilities Enable Companies to Deliver Great Experiences at Scale

SAN MATEO, Calif., May 15, 2018 /PRNewswire/ -- Medallia, Inc. (www.medallia.com), the global leader in customer experience management, today announced multiple innovations to its award-winning platform, Medallia Experience Cloud(TM). During its flagship event, Experience '18, the premier global customer experience conference, Medallia unveiled cutting-edge new capabilities and functionality, including the launch of Medallia Conversations and Medallia VoC Anywhere both powered by Medallia Athena, artificial intelligence for customer experience.

"Medallia is delivering breakthrough technologies that represent the natural evolution of customer experience management," said Borge Hald, CEO and Co-Founder, Medallia. "We are at the forefront of innovation in customer experience management with new technology that gives companies the power to both understand and improve customer experiences thanks to artificial intelligence and new ways to engage customers in the moment on the communication channels that they use daily."

Today Medallia is introducing new technology that allows companies to unlock the latest advancements in artificial intelligence, machine learning, mobile technology, IoT, and user experience to deliver more impactful customer experiences that drive customer engagement, customer loyalty, ultimately supporting business growth:

Platform Innovations: Capture, understand, and act on all experience data

    --  Medallia Athena(TM): With Medallia Athena, companies leverage artificial
        intelligence, machine learning, and predictive analytics to make
        smarter, more informed decisions on how they engage with customers and
        deliver great experiences. Medallia Text Analytics, powered by Medallia
        Athena, applies machine learning and predictive modeling on textual
        feedback from survey comments, social media, and call center notes.
        Companies can uncover predictive insights in customer feedback, assign
        action to the right person at scale and in real-time, as well as
        understand potential financial impact from these actions.
    --  Experience Data Platform (XDP)(TM): Medallia announced Experience Data
        Platform, the system of record for all experience data in the company.
        By capturing every customer interaction across multiple channels and
        systems, XDP provides a complete timeline of interactions for every
        customer. It combines customer, feedback, operational and machine data
        into a single view to enable individual, segment, and journey level
        analytics in order to better segment and target customers and take
        action on customer experience.

Engagement Innovations: Engage customers in the moment on any device

    --  Medallia Conversations(TM): Conversations is a powerful new way for
        companies to engage customers in the moment and enable customers to
        provide real-time feedback across messaging platforms such as SMS and
        Facebook Messenger on mobile devices. With Conversations, brands can
        have a bi-directional dialogue with customers and include rich media to
        enhance the interaction.
    --  VoC Anywhere(TM): Now companies can engage users and collect feedback
        natively through any internet-connected device or platform. By expanding
        CX engagement into new devices, companies can enhance customer
        relationships and drive personalized services, operational efficiencies,
        and automated device improvements.

Employee Empowerment Innovations: Activate employees to make great experiences through best-in-class apps

    --  Medallia Alchemy(TM): Medallia Alchemy, a new flexible design system for
        both web and mobile, sets the standard for CX apps. Medallia Alchemy
        redefines the user experience for CX, offering an intuitive design,
        component framework, and open standards based APIs. Medallia Alchemy
        brings a responsive design and modernized, consumer-grade experience to
        Medallia users on every device. This design system is now currently
        available on both the web and mobile versions of Medallia Experience
        Cloud
    --  Medallia Mobile 3.0: Built on the new Medallia Alchemy design system,
        Medallia is launching the third generation of its Medallia Mobile app,
        which extends its leadership in providing easy, intuitive mobile access
        to customer experience feedback and insights for employees at all levels
        of the organization, from executives to front line employees and
        managers.

About Medallia
Medallia's vision is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world's largest companies and organizations trust Medallia's cloud platform to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere--from the C-suite to the frontline--to improve their performance. Medallia has offices in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Learn more at www.medallia.com.

© 2018 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia's products are trademarks of Medallia.

CONTACT: press@medallia.com

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