Mar 13, 2020   SOURCE: PR NewsWire

Insights on End-User Priorities in Communications and Collaboration Investments - Understand the IT-Related Challenges Organizations Face Today

DUBLIN, March 13, 2020 /PRNewswire/ -- The "End-User Priorities in Communications and Collaboration Investments, 2019" report has been added to ResearchAndMarkets.com's offering.

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The overall research objective is to measure the current use and future decision-making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop, room-based and huddle room video conferencing; audio conferencing; web conferencing; IP telephony; team collaboration tools (e.g., Slack); unified communications (UC) clients; consumer messaging and calling services (e.g., Skype, Google, WhatsApp, WeChat); headsets; and unified messaging.

This research aims to:

    --  Understand the IT-related challenges organizations face today
    --  Assess the current and future use of business communications
        technologies
    --  Evaluate factors that drive investments in communications technologies
    --  Gauge IT and communications trends
    --  Appraise available IT budgets

Key Features:

    --  IT staff, C-level leaders and department heads are most commonly
        involved in enterprise digital solution purchase decisions.
    --  Those same roles are also most consistently involved in driving
        solutions adoption within their organizations.
    --  A consumer-like experience is deemed very influential in communications
        and collaboration solution purchase decisions.
    --  Half of decision-maker respondents often consider diverse workforce
        demographics, compared to 27 percent that always consider workforce
        demographics, in purchase decisions.
    --  Only 15 percent of respondents view their organizations as part of the
        late majority or laggards with respect to adoption of new enterprise
        digital technologies.
    --  A majority of organizations expect the number of private offices, huddle
        rooms and mid-to-large conference rooms to increase in the next three
        years.
    --  Desktop communications and collaboration tools, wireless enterprise
        voice devices, video endpoints, and collaboration-equipped huddle spaces
        rank among the top investments aimed at increasing office productivity.
    --  The top drivers for investing in communications and collaboration
        solutions in the next two years include improving teamwork, information
        management and customer experiences.
    --  Top investment restraints across most technologies include: cost, lack
        of perceived value and integration complexity.
    --  Organizations are almost equally split on whether they have deployed
        single-vendor vs multi-vendor solutions. Hybrid (cloud and
        premises-based) architectures will continue to account for a
        considerable share of customer communications environments.
    --  Leveraging artificial intelligence (AI) to enhance communications is a
        very relevant or somewhat relevant topic for nearly 80 percent of
        organizations.
    --  Security concerns and job displacement are top concerns associated with
        leveraging AI to enhance communications.
    --  The top four decision-making factors across numerous technologies
        include: security, ease of use, reliability, and features.
    --  The top four investments for enterprise digital solutions in 2020
        include: big data analytics, web and video conferencing, group video
        conferencing, and marketing automation.

Key Topics Covered:

1. Research Objectives and Methods

    --  Research Objectives
    --  Survey Methodology
    --  Countries Where Survey Respondents' IT/Telecom Assets are Situated
    --  Survey Respondents by Company Size
    --  Survey Respondent Roles in Technology Purchase Decisions
    --  Survey Respondents by Industry Sector
    --  Survey Respondents by Job Title

2. Summary of Major Findings

3. Decision-maker Positioning

    --  Roles Involved in Technology Purchase Decisions
    --  Roles Driving Technology Adoption
    --  Importance of Consumer-like Experiences
    --  Importance of Application Support on Mobile Devices
    --  Workforce Demographic Considerations in Purchase Decisions
    --  Position on the Adoption Curve of New Technologies
    --  Open Office and Small Meeting Space Adoption
    --  Office Configuration Expectations in Three Years
    --  Top Investment Plans to Support Productive Offices

4. Communications and Collaboration Adoption Status

    --  Top Drivers for Technology Investments
    --  Communications and Collaboration Technologies Currently Deployed
    --  Conferencing Technologies Currently Deployed
    --  How Technology is Deployed
    --  Frequency of Technology Use
    --  How Technology is Deployed
    --  Benefits of Communication and Collaboration Deployment
    --  Top Restraints to Desktop Video and Web Conferencing Investment
    --  Top Restraints to Conference Room-based Video Conferencing Investment
    --  Top Restraints to Huddle Room Video Conferencing (Meant for Small Rooms
        of Up to 4-6 People Investment
    --  Top Restraints to Audio Conferencing Investment
    --  Top Restraints to IP Telephony Investment
    --  Top Restraints to Team Collaboration Tools (e.g., Slack, Microsoft
        Teams) Investment
    --  Top Restraints to Desktop or Mobile Voice or UC Client Investment
    --  Top Restraints to Consumer Messaging and Calling Services (e.g., Skype,
        Google) Investment
    --  Top Restraints to Headset Investment
    --  Top Restraints to Webinar Investment
    --  Current Communications Environments
    --  Plans for Communications Solutions in Two Years
    --  Status of Microsoft Skype for Business and Teams Deployment
    --  Relevance of Using AI to Enhance Communications
    --  Benefits of Using AI to Enhance Communications
    --  Risks of Using AI to Enhance Communications
    --  Current Video and Web Conferencing Deployments
    --  Satisfaction with Cloud Video and Web Conferencing Solutions
    --  Top Factors in Cloud Video and Web Conferencing Selection
    --  Satisfaction with Team Collaboration Tools
    --  Top Factors in Team Collaboration Tool Selection
    --  Perceptions of Team Collaboration Tool Providers
    --  Satisfaction with Room-based Video Conferencing Devices
    --  Top Factors Affecting Room-based Video Conferencing Device Purchases

5. Budgets

    --  Total Annual Revenues
    --  Revenue Growth
    --  Profit Margins
    --  Top Investments for 2020 Enterprise Digital Solution Budgets

6. Conclusion

Companies Mentioned 

    --  Google
    --  Microsoft
    --  Skype
    --  Slack
    --  WeChat
    --  WhatsApp

For more information about this report visit https://www.researchandmarkets.com/r/mjpt75

Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.

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