ICZ a.s.

Deployment of the application, the web services or any other solution based on a specific request of the customer is always thoroughly analyses in advance in order to achieve the most efficient results possible. ICZ naturally provides the comprehensive follow-up maintenance of the system, application support, or entrusted management.

According to character of each project, ICZ also delivers technology, design and implementation of data networks, and we offer solution to information systems security and related services.

The standard company products of Business Consultancy can include:

• Managerial Process Optimization
• Financial Management
• Performance Improvement
• Organizational Hierarchy Design

The ICZ company aims to offer not only unification of all common applications, but also integration of elements of mobile technologies, e-commerce and modern forms of communication through web interface. The compnay follows the path of long-term partnership and solution of existing as well as future needs. ICZ places emphasis on sufficient flexibility, openness and scalability.

ICZ employs a top team of certified experts that are prepared to install new made-to-measure technologies in your company. Every one of them meets the very strict criteria of the developers of the appropriate products and is regularly trained. Among their advantages is also the knowledge of the environment where the software, hardware or other products are installed.

Managed services is a higher level of support. The ICZ employees take care of the subject of the administration and keep it operational and secure, alternatively doing other work as specified by the contract.

This service involves a direct solution of all security incidents and other remarkable events. Depending on the customer requests it may or may not include the maintenance of the HW.

ERP Solutions - In management of a small company, a department or even a large enterprise, topical and accurate information tends to represent the decisive factor of success. An elaborated tool – enterprise information system – is used so that acquiring of such information is not a lengthy process with an uncertain result.

CRM – Customer Relationship Management - Every business involving any activities or products has its customers. They represent a source of information which – if captured, verified and correctly evaluated in time – give us a great competitive advantage if we react quickly on it.

Logistics and Manufacturing Applications - In the area of logistics we provide a specialized system for warehouse and distribution logistics as well as data gathering from the production process.

Healthcare applications - ICZ is one of the leading companies in the Hospital Information Systems industry in the Czech Republic. From clinical information systems and PACS data imagery solutions to integrated ERP solutions, our state-of-the-art product line is internationally recognized and proven-effective.

Primavera - The system Primavera is a solution built on using one of the most powerful tools in project management. It is a top product in the field of software solutions of project management; the system stems from the best practice and recommendations of its users and in general, it covers recommendations of methodologies recognized universally (e.g. recommendations of the association PMI – Project Management Institute), and not only that. Furthermore, it provides strategic information representing the result of understanding mutual relationships among multiple projects.

Security Integration -  We view security integration as not just the supply of individual safety components or technologies. Rather, our goal is to create complex and efficient safety solutions for information and communication systems which aim to increase the performance and competitive strength of our clients.

Information Security Management System (ISMS) - With the growing strategic importance of information systems, resolving issues like availability, confidentiality and integrity of information is becoming a key management task within organizations. The Information Security Management System (ISMS) represents a fundamental approach to creating such an enterprise environment, which will ensure protection of information against threats whenever necessary.

Trusted Computing Platform - Trusted Computing Platform is a solution that extends and adjusts the infrastructure of information and communication technologies so that they provide the required degree of guarantees. By building such a base, a secure and trusted platform is created not only for contemporary information systems but also for their further development.

Identity and Access Management - Information systems save valuable information, which must be inaccessible to unauthorized persons and easy accessible to the authorized ones. Moreover the number of users within organizations who work with the ever growing number of applications and data sources has been rising. This means increasing needs, leading to the guarantee of efficient management of identities and use of high-security authentication methods.

Secure Communication Infrastructure - A safe infrastructure ensuring confidential and undisturbed communication in various environments should be the corner stone of every company using IT systems. The connection of a remote network or a mobile user should comply with the strictest security standards. When implementing solutions for its clients, ICZ always focuses on reliable security of client data as well as user-friendly access.

Classified Information - S.ICZ a.s. is a subsidiary of ICZ and has been security-screened by the National Security Authority of the Czech Republic (NBÚ) for handling classified information up to the security classification level "TOP SECRET". We offer comprehensive services in the area of classified information protection. We build architecture for information systems designed for the processing of classified data. We also develop, deploy and configure technical solutions along with system support and service. We cooperate with the NBÚ on the development, production and deployment of national cryptographic hardware and software devices.

Contact Centers -  Nowadays, the contact centers form an indivisible part of everyday communication with customers. Very often it is an entry portal to the company that creates the general impression in the eyes of the customer.

Planning and skills management  - Within current contact centers, efforts to maximally use resources and ensure the efficient operation of the contact centre can increasingly be observed. Human resources are still the most important and also most expensive factor used by contact centres for their successful operation.

Self-service portals - Self-service communication channels represent an independent, increasingly used media for communication with customers. Very often, they suitably complement contact centres, especially with regard to the variability of their use and the increasing efficiency of contact centre workers/operators.

File Service - Activities of state administration and self-government bodies is always accompanied by generating a large amount of documents, which represent all written or any other materials created or received in the course of the given organization’s operation. Upon effect of Act No. 499/2004 Sb. providing for archiving and file services the challenge has arisen how to fulfil its requirements in the most efficient manner possible. Thus how to ensure that documents delivered to offices shall be registered in a demonstrable manner, administered and executed on a timely basis by responsible employees.

Document Archiving - At present, enterprise documentation is a lively mixture of paper and electronic documents. A number of them are carriers of key know-how, others fall in the category of economic and other administrations. The need to manage their archiving, searching and eliminating has been rising with the growing amount of such documents, both from the viewpoint of legislation as well as internal needs of the given enterprise or organization.

Credible Electronic Archive - Numerous successful implementations of document administration systems have shown that advantages of working with electronic document can be transferred to everyday practice. Electronic documents allow for faster processing, have smaller demands on space and reduce demands on administration.

Electronic Forms - Volumes of data processed keep growing, demands on their quality are rising, as well – starting from the very moment when they enter the information system. Timely and efficient acquiring of quality structured data represents a fundamental prerequisite to implement the majority of processes of any organization or enterprise.

Scanning and Digitizing of Documents - Electronizing of documents has brought a lot of new opportunities and advantages to the users. Unlike the former manner of preserving company data, it offers especially increased storage security and facilitates access of individual users.

Document Management – Storage - Massive usage of electronic documents within enterprise processes has an impact almost on all information systems and enterprise applications. Together with a large increase of documents volume and the need of their controlled management and archiving, the costs are rising and the efforts needed to ensure secure and accessible storage of documents are augmenting.

Document management – circulation and security - Electronic documents open new possibilities for designing and especially implementing internal processes. Controlled circulation of electronic documents is one of the options that can significantly affect the overall efficiency of processes and thus also of the benefits of the given process for the business or organization.

Document portals and integration - Within a business or organization, many activities are ensured by applications controlling and monitoring specific processes, with a wide range of business documents. The main prerequisite of successful fulfillment of tasks arising from these activities is easy accessibility of both the applications and documentation.

Supervisory system - The presence of the supervisory system is one of the keystones of the proactive IT infrastructure management. Without proactive management it is practically impossible to ensure efficient and stable provision of IT services.

Helpdesk system - Helpdesk support system makes it possible – using an integrated interface – to provide both external and internal customers with services of the requested and warrantable quality. In the process of the provision of services it has several purposes: to document the progress of the solution, to inform the customer continuously about it, to report and to set priorities of the customer's requests, therefore optimizing the source usage.

Communication infrastructure (including integration of the voice services) - Communication infrastructure is a set of appropriate passive and active elements that create an environment for data sharing and central storing, application running, internet access and other services. It involves both classical wire and wireless Wi-Fi networks. Integration of data, voice and video into a common infrastructure brings significant operating savings and also the possibility to deploy multimedia applications that improve the employee's work efficiency and form the basis for the implementation of new services (video conferences, e-learning, CRM).

High accessibility and load balancing - Development of the Internet is characterized by increasing demands for transfer capacity and data security. In addition to performance, reliability and accessibility have become more important for all infrastructure links, communication lines, routers and servers.