Avianca Services

Passengers’ Care: the company has personnel qualified to the highest standards to provide all required assistance from the registration process, offering the best service to customers and each one of their passengers.

• Registration of passengers (check-in),
• Luggage Management,
• Special Services: UMNR (unaccompanied minors) and WCHR (Wheelchair),
• Executive Lounge (VIP Lounge).

Ramp Care: for this service Avianca can count on high quality ground equipment as well as on qualified personnel (ISAGO - "IATA Safety Audit for Ground Operations" - certification); for this reason the company has the capability to provide the best service to any type of aircraft WB Wide Body and Narrow Body NB cabin.

• Loading of drinking water, bathroom drainage and cleaning,
• Loaders and belts,
• Communication ramp-cabin,
• Ramp stairs,
• Aircraft arrival and parking,
• Power Plant wheel chocks,
• Baggage loading and unloading, as well as transfer and baggage handling.

As for additional services, the organization is also able to provide starters, air conditioning, tow bar, bus, truck ladder, push back, baggage tractor and other equipment.

Operational Office: Avianca Services offers ramp coordination services for takeoff and landing, SITA (Society of International Aeronautical Telecommunications) directive, weight and balance, weather support and monitoring of the flight within VHF (Very High Frequency).

Charter and Private Flights: the company has the solid infrastructure, experience, security and qualified personnel to provide quick and timely attention to the special flights, making available to its customers nationwide a full coverage in order to meet all their needs and requirements.

Major Services: AVIANCA SERVICES, has the human and technical resources to offer major services in the country’s main cities, Bogota and Medellin (Rio Negro). In Bogota, the company has three hangars (three aircraft docks type NB (Narrow Body) and one type WB (Wide Body)), while in Medellin (Rio Negro) it has a hangar with a dock for up to two aircraft type WB and one for type NB.
 
Line Maintenance: AVIANCA SERVICES is ranked as the largest and best aviation repair station in Colombia and it is also a IOSA (IATA Operational Safety Audit) certified airline, which makes it the first choice company in the provision of specialized aviation services to for other IOSA airlines or for companies that require high quality standards and plan to fly to and from Colombia.
 

The portfolio of services offered by Avianca Services includes:

• Routine care services,
• Non routine care services,
• Management of technical documentation,
• Management of aeronautical equipment,
• Parking, hangar space,
• Daily maintenance and overnight services,
• Refuel of aircrafts.

Aeronautical repair workshops: for the provision of aeronautical services the company has more than 10 workshops with capacities approved by the FAA (Federal Aviation Administration), EASA (European Aviation Safety Agency), UAEAC (Colombian Civil Aviation Authority); additionally Avianca Services has calibration and nondestructive testing laboratories, together with the ISO / IEC 17025:2005, ANSI/NCSLZ540-1-1994, ACLASS certifications. The company also has more than 3000 specialized tools to support aircraft maintenance needs, services for 538 approved part numbers; six techniques of NDT (non destructive testing) and fourteen types of calibrated units.

Based on Avianca’s strength and experience, which is a leading airline in Latin America, the company offers a highly qualified training service that complements the knowledge, infrastructure and experience of his group of instructors.

The main services offered by Avianca Services training are:

• Basic International Cargo,
• Dangerous Goods (DGR),
• DGR - Health Sector,
• Technical Training,
• Operational Training,
• Onboard Services Diploma.