Nix the Roadblocks Preventing Magnificent Customer Experiences

SAN FRANCISCO, Sept. 7, 2017 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is hosting free, 60-minute global webinars on Sept. 20-21 to detail how unified customer engagement architecture can support brand differentiation. Featured analyst Bern Elliot of Gartner will explain why a critical requirement of every successful customer engagement (CX) strategy includes a omnichannel platform connecting interaction channels, your workforce, enterprise applications, and infrastructure.

This webinar outlines how a truly integrated engagement engine is the only proven, sustainable and viable option for organizations that recognize superior customer experiences as a strategic asset.

    What:                    Architecting the Omnichannel
                             Engagement Engine of the Future

                            Consumers expect a true and
                             consistent omnichannel experience,
                             free of disconnected technology
                             roadblocks that lead to poor
                             customer experiences and negatively
                             impact Net Promoter Score(R)
                             (NPS(R)).


                            Every customer interaction needs to
                             be managed in the context of the
                             customer's journey, and this webinar
                             explains the right vision and
                             technology that will help your
                             company architect the ideal CX
                             solution. Join the discussion to
                             understand the best ways to manage
                             customer lifecycles through
                             "connected moments" that engage both
                             the customer and the employee,
                             yielding tremendous outcomes.


    Who:                    Participants in the webinar include:

                             -- Bern Elliot, vice president and
                             distinguished analyst, Gartner

                             -- Stefan Captijn, senior director of
                             product marketing, Genesys


    Why:                    Join this webinar to learn:

                             -- How to leverage contextual data,
                             orchestrate your customer journeys
                             and deliver personalized omnichannel
                             customer experiences.

                             -- Strategies to help migrate your
                             operations now without disrupting
                             day-to-day business and current
                             customer interactions.

                             -- How to avoid customer experience
                             roadblocks and a low NPS with
                             engagement technology.


    When:                   Wednesday, Sept. 20 - 60 minutes

                            North America: 11 a.m. PT / 2 p.m. ET

                             Latin America: 1 p.m. CDT /3 p.m.
                             BRT


                            Thursday, Sept. 21 - 60 minutes

                             Europe, Middle East & Africa: 2 p.m.
                             BST /3 p.m. CEST

                             Asia-Pacific: 11 a.m. SGT /1 p.m.
                             AEST


    How:                     Register now to attend this live
                             webinar and/or receive a post-
                             event recording.

* Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

About Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.

Contacts:
Rachel Faulkner
Senior Manager, PR
Genesys
rachel.faulkner@genesys.com
+1 317-715-8109

Lisa Hawes
Sterling Communications
genesys@sterlingpr.com
+1 408-395-5500

View original content with multimedia:http://www.prnewswire.com/news-releases/nix-the-roadblocks-preventing-magnificent-customer-experiences-300515181.html

SOURCE Genesys