Customer Experience Professionals Embrace Innovation with Oracle
Customer Experience Professionals Embrace Innovation with Oracle
Oracle CX Cloud Suite empowers marketing, commerce, sales and customer service to quickly and easily tap into the latest innovations
CHICAGO, April 11, 2018 /PRNewswire/ -- ORACLE MODERN CUSTOMER EXPERIENCE -- To help customer experience professionals accelerate the adoption of the latest innovations, Oracle brings together the most comprehensive selection of apps for sales, service, marketing and commerce within the Oracle Cloud Marketplace and ecosystem. Built on an open framework that connects data, apps and media, Oracle enables customer experience professionals to take advantage of innovative technologies to seamlessly extend Oracle Customer Experience (CX) Cloud Suite applications.
"The speed of innovation can be daunting and become a major distraction for customer experience professionals," said Des Cahill, vice president and head CX Evangelist, Oracle. "To help our customers spend more time using technology to create breakthrough experiences, and less time agonizing over how technologies are changing, we bring together trusted business applications that can support sales, service, marketing and commerce professionals."
The Oracle Cloud Marketplace enables sales, service, marketing and commerce professionals to easily browse, evaluate and choose from hundreds of trusted business applications that are designed to meet unique business needs. This flexibility and choice empowers Oracle CX Cloud Suite customers to quickly and easily take advantage of the latest innovations in areas ranging from augmented and virtual reality to the Internet of Things and artificial intelligence to keep up with changing customer expectations. Examples of innovative customer experience applications that customer experience professionals can take advantage of to seamlessly extend Oracle Customer Experience (CX) Cloud Suite applications include:
-- Addshoppers is the leading data-driven customer recovery and acquisition
platform. Using a proprietary scoring algorithm called ShopperScore
along with a network of 100M+ shopper profiles across 8,000+ brands,
Addshoppers enables Oracle Commerce Cloud to know where shoppers are
stuck in the customer journey and activate those shoppers through
multiple channels including onsite, email, and media buys.
-- Duel is a customer advocacy marketing platform that helps brands and
retailers turn their customers into advocates to build emotional
connection and help make every element of their marketing, advertising
and commerce more effective. By integrating into the Oracle CX Cloud
Suite, Duel manages and automates customer advocacy such as visual
testimonials, content and visual referrals at every stage of the
customer journey.
-- Glympse is a pioneer in location services that helps organizations
improve customer satisfaction by eliminating the friction and anxiety of
product and service delivery experiences. Glympse enhances Oracle
Service Cloud by adding multiple proactive customer notifications and an
interactive experience that culminates in a live map view and ETA of a
representative on the way, plus immediate feedback collection. Companies
alleviate the customer pain of waiting without knowing and empower the
modern customer with digital self-service experiences that fit their
channel preferences.
-- ITC Infotech is a specialized global full-service technology solutions
provider that offers an augmented reality (AR) solution for connected
service to help Oracle CX Cloud Suite customers make the shift to a
service-based revenue model. ITC Infotech helps Oracle clients, across
B2B and B2C industries, reimagine the service experience they deliver by
transforming self-service, assisted-service and field-service
interactions.
-- Kahuna uses artificial intelligence (AI) to help marketplace and
e-commerce businesses drive revenue, optimize buyer and seller
engagement and generate more customer demand. Kahuna enables Oracle
Marketing Cloud customers to optimize their email subject lines, send
timely and relevant multi-channel messages and gain deep insight into
buyer and seller behavior in order to drive liquidity.
-- LookBookHQ activates passive content by always promoting the next best
asset to visitors in-session, accelerating buyer education and
qualification. LookBookHQ gives Oracle Eloqua customers access to rich
insights about the content buyers consume and the channels that drive
the highest engagement, along with Engaged Intent: a leading indicator
of sales readiness and marketing performance.
-- Lionbridge allows the intent of content to be understood across multiple
markets by using local language resources for translation and
transcreation. Lionbridge enables Oracle Eloqua customers to translate
and localize emails, landing pages and videos from their working
environment.
-- Mintigo delivers intelligent customer engagement powered by predictive
analytics and AI for enterprise marketing and sales. Mintigo enables
Oracle Eloqua and Oracle Sales Cloud customers to extend the value of
predictive marketing and sales directly into marketing and sales
workflows, campaigns and lead management processes.
-- ThinkDeeply is an applied AI company that delivers enterprise visual
search capabilities that empower e-commerce and customer service
professionals to improve the customer experience. ThinkDeeply enables
Oracle Service Cloud customers to improve the customer experience by
empowering self-service customers, agents and field-service personnel to
quickly identify products and locate relevant information through
pictures.
-- ThingWorx is PTC's industry-leading industrial innovation platform that
is designed to rapidly deliver Industrial Internet of Things (IIoT)
applications and AR experiences that unlock the value of the converged
digital and physical worlds. ThingWorx enables Oracle Service Cloud
customers to infuse AR technology in Oracle applications to bring robust
and immersive experiences to life.
About Oracle
The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.
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CONTACT: Simon Jones, Oracle, +1.415.202.4574, s.jones@oracle.com
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