Singapore Airlines relies on Thales’s FlytCARE services for its medium-haul A350 aircraft

Recognised for its high standards of service and cabin experience, Singapore Airlines achieves its vision of quality passenger comfort by providing an in-flight experience that exceeds passenger expectations. With Thales FlytCARE services, Singapore Airlines further demonstrates their trust in Thales’ commitment to make the travel experience more enjoyable for all passengers.

“Thales is proud to expand its partnership with Singapore Airlines and support their brand by providing a premier passenger experience. Singapore Airlines choice of Thales’ FlytCARE services for the AVANT IFE and connectivity systems is a further demonstration of our shared goal to drive the highest level of passenger satisfaction.”
Dominique Giannoni, CEO, Thales InFlyt Experience

Singapore Airlines previously selected Thales’ state of the art AVANT IFE system and Ka-band connectivity solution on its fleet of A350 XWB aircraft configured for medium-haul operations. The pairing of global Ka-band connectivity and Thales’s latest IFE innovations provides unique services that transform passenger experiences wherever they fly.
 
 Through the FlytCARE agreement, Thales will service and support the in-flight entertainment and connectivity systems by partnering with SIA Engineering Company (SIAEC) to provide the highest industry standards. This turn-key maintenance program guarantees exceptional services across the airline’s fleet of medium-haul A350 aircraft, enabling Singapore Airlines to focus on core business activities. Additionally, the agreement entered into with SIAEC further demonstrates Thales' commitment to strengthen its collaboration with Singaporean industry partners.

Thales has established strong roots in Singapore over the past four decades with a workforce of 700 dedicated employees across the Aerospace, Defence, Security and Ground Transportation businesses. The avionics Singapore Customer Support Centre (CSC) provides repair, supply chain and engineering activities to customers across Asia-Pacific and is fully-equipped to support Singapore Airlines by maintaining aircraft equipment while maximising efficiency.

Key Points

• Thales’ FlytCARE services will be provided for Singapore Airlines A350 medium-haul XWB fleet.
• FlytCARE includes line maintenance, software and media content loading, repairs and support at Singapore airport and other future key locations on the Singapore Airlines network.
• Singapore Airlines has previously selected Thales’ AVANT IFE system and Ka-band connectivity solution on its fleet of A350 XWB aircraft.