Valuize Consulting Chosen by Splunk to Help Accelerate the Efficiency, Scalability, and Impact of Its Customer Success Strategy
VANCOUVER, British Columbia, July 15, 2019 /PRNewswire/ -- Valuize Consulting Inc. has been chosen by Splunk Inc. to help accelerate the efficiency, scalability, and impact of its customer success strategy through automation, data-driven processes, and standardization.
Valuize will provide the strategic and business advisory, technical consulting, and change management / enablement services needed to help Splunk reach for and realize its vision for Customer Success (CS) Automation. A key workstream within the CS Automation Program focuses on the orchestration of customer journeys at scale through human and digital engagements via Gainsight as the customer success platform.
Maxwell Smith, Senior Manager - Business Transformation at Splunk, said:
"The CS Automation program seeks to improve the efficiency, scalability, and impact of Splunk's Adoption Engine through automation, data-driven processes, and standardization. We knew we needed a partner with the right combination of customer success strategy and Gainsight expertise to help us realize that vision. Valuize demonstrated its thought leadership and experience in both - and had the best fit to our culture and ways of working."
Ross Fulton, co-founder and CEO of Valuize Consulting, said:
"Valuize is helping Splunk maximize value realization for its customers at scale as Splunk continues its transformation to a subscription-first business model. B2B SaaS companies are increasingly looking for a single partner that can help both design scalable customer success strategies and operationalize these strategies in market-leading technologies like Gainsight. We are very proud to be serving Splunk in this exciting time for their business."
About Valuize Consulting
Valuize Consulting helps B2B SaaS companies retain and expand customers and revenue at scale so achieving sustainable growth. The leading certified Gainsight consulting partner globally, we are experts in designing, operationalizing and scaling customer success strategies.
About Splunk
Splunk Inc. helps organizations ask questions, get answers, take actions and achieve business outcomes from their data. Organizations use market-leading Splunk solutions with machine learning to monitor, investigate and act on all forms of business, IT, security, and Internet of Things data. Join millions of passionate users and try Splunk for free today.
SOURCE Valuize Consulting
