Associated Celebrates Customer Service Week with Launch of Service App that will Enhance Customer Experience
ADDISON, Ill., Oct. 7, 2019 /PRNewswire-PRWeb/ -- In line with their 'customer-first' focus, Associated has rolled-out a Service App to further enhance the customer experience related to Material Handling equipment repair requests. The launch of this new App is in conjunction with their celebration of National Customer Service Week with the theme, Every Experience Counts.
The theme recognizes that every member of the Associated Team plays a vital role in creating a positive Customer Experience. Associated believes that creating an experience is not the job of one department, but the responsibility of every person who interacts with their business partners. From the initial greeting to final delivery and every touchpoint in between, those involved have the ability to impact the feelings of their business partners in either a positive or negative manner.
Lisa Everly, Director of Client Relations says: "Today's Operations Teams are busier than ever and look to their business partners to provide solutions addressing their needs. Associated listened and is pleased to introduce our Service App as a means to save time when the need arises to engage with our Service Team. The use of the Service App allows our business partners to answer a few simple questions, request a Technician and receive real-time feedback regarding the progress of your request. The Associated Service App is just one more step in Associated's journey to place our customers first in all that we do."
National Customer Service Week takes place October 7 to 11, 2019.
About Associated:
Celebrating over 55 years of providing customers with innovative solutions that optimize space and order fulfillment operations within their supply chain, Associated understands that handling materials in the supply chain should be more than material handling. By utilizing their unparalleled experience and industry best practices they are able to evaluate current methods and processes for storage, order fulfillment, labor and equipment utilization and recommend practical strategies to enhance their effectiveness and reduce overall cost.
Featuring leading-edge engineering, fleet optimization and labor management solutions to complement industry-leading sales, service, rentals and parts, Associated has been the recipient of multiple awards in recognition of being a premier organization in the supply chain industry.
For additional information about Associated, visit the company Web site at http://www.associated-solutions.com or call (800) 755-7201.
Publisher note - Send reader responses to:
Associated
Attn: Debbie Tworek
133 North Swift Road
Addison, IL 60101
Phone: 630-588-3572
Fax: 630-588-8815
dtworek@associated-solutions.com
SOURCE Associated
