TCS Recognized as a Leader in Gartner Magic Quadrant for Managed Workplace Services, North America
NEW YORK and MUMBAI, India, March 19, 2020 /PRNewswire/ -- Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been named a Leader in the Gartner Magic Quadrant for Managed Workplace Services, North America,(1) for the fourth year in a row.
"The new generation of digital workplace services are helping enterprises evolve from a technology-centric to user experience-centric approach to enhance employee engagement, boost productivity and accelerate the overall digital transformation journey," said Krishna Mohan, Deputy Head, Cognitive Business Operations. "We believe our Leadership position is a testament to our ability to address all the key aspects of digital workplace transformation - user experience, productivity improvement, applications and infrastructure layers, and experience level-driven governance and business outcome measures."
TCS has a comprehensive set of digital workplace services to create intuitive, immersive and intelligent workplaces, enabled by user empathetic design and agile execution to create delightful employee experiences. This is characterized by:
-- Zero Touch IT: Machine First(TM) Delivery Model, powered by ignio(TM), a
cognitive automation software that uses its pre-built body of knowledge
and context awareness to diagnose and fix IT operational issues
autonomously
-- Use of Next Gen Technologies: Speech analytics, biometrics, experience
analytics, AR/VR and other emerging technologies
-- Empowered User Experience: Persona-based omnichannel experience,
leveraging a one-click solution for intuitive and immersive support
TCS' digital workplace services include:
-- Digital Service Desk: Leverages TCS-built intellectual property such as
Mobitio, ignio, chatbots, digital assistants, speech recognition
technology, and gamification. Mobitio is an enterprise mobility platform
embedded with intelligent automation and real-time analytics to provide
location-aware services, creation and tracking of service requests on
the go, and enterprise social collaboration.
-- Digital Workplace Studio: Monitors the end user landscape in real time,
identifies potential causes of user issues, and triggers automated
resolution. This helps enhance user productivity and experience.
-- TCS Intellispace: Delivers a smart and intelligent workplace that
provides a highly intuitive and immersive end user experience.
TCS also leverages its large ecosystem of partners from its Co-Innovation Network, in combination with its proprietary solutions such as ignio, to provide unique solutions that drive digital workplace transformations.
"With our experience level agreements, Machine First approach to enhance user experience, investments in innovation and ability to support next generation cloud based workplace models, we help customers implement a comprehensive digital strategy and deliver intuitive, immersive and intelligent workplaces," added Krishna Mohan.
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile delivery model (TM), recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 446,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $20.9 billion in the fiscal year ended March 31, 2019, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at www.tcs.com.
TCS media contacts:
Asia Pacific
Email: charlene.lee@tcs.com
Phone: +65 9138 4370
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Australia and New Zealand
Email: kelly.ryan@tcs.com
Phone: +61 422 989 682
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Benelux
Email: joost.galema@tcs.com
Phone: +31 615 903387
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Canada
Email: tia.thomas@tcs.com
Email: +1 647 790 7602
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Central Europe
Email: anke.maibach@tcs.com
Phone: + 49 172 6615789
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Europe
Email: mattias.afgeijerstam@tcs.com
Phone: +46723989188
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India
Email: arushie.sinha@tcs.com
Phone: +91 22 6778 9960
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Japan
Email: douglas.foote@tcs.com
Phone: +81 80-2115-0989
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Latin America
Email: martin.karich@tcs.com
Phone: +569 6170 9013
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Nordics
Email: roland.bagen@tcs.com
Phone: +46 70 317 80 24
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UK
Email: peter.devery@tcs.com
Phone: +44 20 3155 2421
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USA
Email: b.trounson@tcs.com
Phone: +1 646 313 4594
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(1 )Magic Quadrant for Managed Workplace Services, North America, Daniel Barros, Mark Ray, Stephanie Stoudt-Hansen, Tobi Bet, Gartner, February 25, 2020
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SOURCE Tata Consultancy Services
