Edenor Improves Service Delivery and Continuity with Container-based Agile Integration from Red Hat

Red Hat, Inc., the world's leading provider of open source solutions, today announced that Argentina’s largest electricity distribution company, Empresa Distribuidora y Comercializadora Norte S.A. (Edenor), has standardized on Red Hat's open hybrid cloud technology to achieve faster, more reliable data access across its infrastructure and systems with adaptable IT and agile approaches.

Edenor serves more than 3 million customers in Argentina, delivering electricity to homes, businesses and public sector entities such as schools and hospitals throughout greater Buenos Aires. With a complex network of interconnected services spanning both on-premises and cloud environments, the company faced mounting challenges related to the performance and scalability of critical IT systems supporting core operations, such as billing, outage management and field service management.

These services need up-to-date information to help prevent accidents or electrical problems that might affect public safety; however, delays and other performance issues with the system led to errors and missing information during times of peak demand. Edenor's existing integration solution lacked the stability and portability to support these services, and was incompatible with more modern approaches like DevOps and microservices, hindering the company's ability to develop and deploy new services.

To address these challenges, the company revamped its legacy integration architecture with Red Hat Integration, a comprehensive set of agile integration and messaging capabilities that provide service composition and orchestration, real-time message streaming, and application programming interface (API) management, running on Red Hat OpenShift, the industry's most comprehensive enterprise Kubernetes platform. Together, they delivered the scale and automation the company needed to improve customer service, resolution times, information quality and information flow throughout its service and operations systems.

Running Red Hat Integration on Red Hat OpenShift gives Edenor an ideal foundation to develop and deliver cloud-native applications with a consistent environment across the application lifecycle and the ability to efficiently manage workloads at scale. Additionally, it simplifies the integration of data and application logic between services with a common set of open source tools.

With the new system in place, each service is hosted in its own container, enabling Edenor to automatically scale to meet peaks in demand—up to 800,000 events per day for its vehicle monitoring service—helping the company avoid lost events due to channel saturation. In addition, alerts about outages or repairs can be routed to field maintenance teams in seconds, which has helped the company reduce incident response times by as much as 70%.

The company is now working on new integrations to its Red Hat-based platform, including integrations with third-party companies. It plans to use Red Hat OpenShift to host the set of APIs that connect all of its technical and commercial systems to its digital channels, and plans to continue working with Red Hat to support other ongoing infrastructure and service improvements.

Supporting Quotes

Luis Lenkiewicz, chief information officer, Edenor
“Red Hat offered us the technology to create a reliable platform that could solve our integration challenges in a way that was unmatched by other providers, and the experience to help us learn new ways of working, like DevOps, to simultaneously transform our culture.”

Mike Piech, vice president and general manager, Middleware, Red Hat
“Electricity is an essential service, and it's critical that infrastructure and systems supporting its delivery are robust and agile, so that when service disruptions occur, they can be quickly identified and power restored. With Red Hat Integration running on OpenShift, Edenor was able to shift to a more agile, container-based integration approach that has ultimately helped the company improve customer service, accelerate business agility and optimize operations.”

Additional Resources

Connect with Red Hat

About Red Hat, Inc.

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Forward-Looking Statements

Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to the ability of the Company to compete effectively; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; delays or reductions in information technology spending; the integration of acquisitions and the ability to market successfully acquired technologies and products; risks related to errors or defects in our offerings and third-party products upon which our offerings depend; risks related to the security of our offerings and other data security vulnerabilities; fluctuations in exchange rates; changes in and a dependence on key personnel; the effects of industry consolidation; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; the ability to meet financial and operational challenges encountered in our international operations; and ineffective management of, and control over, the Company's growth and international operations, as well as other factors. In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company's views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to the date of this press release.

Red Hat, the Red Hat logo, and OpenShift are trademarks or registered trademarks of Red Hat, Inc. or its subsidiaries in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.