Salesforce Announces to Help Businesses and Communities Safely Reopen

SAN FRANCISCO, May 4, 2020 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced - new technology solutions and resources to help business and community leaders around the world reopen safely, re-skill employees and respond efficiently on the heels of the COVID-19 pandemic. includes new solutions to accelerate private and public sector response to the COVID-19 pandemic, including employee wellness assessment; shift management; contact tracing; emergency response management; and grants and volunteer management. The Command Center brings all data streams together so that businesses and communities can make more informed decisions.

In addition, brings together the full power of health experts, business leaders and the Salesforce ecosystem in a resource center informed by the Business Roundtable and the University of California San Francisco (UCSF) with insights from business, health and government leaders as well as analysis, best practices and recovery stories from our trusted partner ecosystem.

"Every company and community in the world is focusing on how to safely reopen and get to a new normal," said Bret Taylor, President and COO, Salesforce. "With, we're bringing together powerful new technology, our partners and network of experts to help organizations reopen and recover from this crisis while putting employee and visitor health and safety first."

"Business Roundtable is focused on an economic recovery that puts public health first and allows businesses of all sizes to reopen swiftly and safely," said Joshua Bolten, President & CEO of Business Roundtable. "Safety first and consistent guidelines are critical to reopening. Salesforce is providing an important public service by giving businesses and organizations of all sizes this suite of free resources to help them navigate current guidance and get back to business safely when they can do so."

Reopening in a New World
To support the initial response to COVID-19, Salesforce launched Salesforce Care, a suite of solutions free for 90-days designed to help businesses stabilize during the initial phase of the crisis. Now, as COVID-19 containment improves and the economy begins to restart, a more complicated recovery phase lies ahead.

Businesses and other organizations will need to stay apprised of, and adhere to, ever-changing local and federal guidelines. They'll need new ways of planning, managing and monitoring employee and workforce readiness; facilities preparedness; and emergency management response. They'll need strong collaboration across departments, and tools to make data-driven decisions quickly and communicate to employees, partners and customers at scale.

New Salesforce Solutions
Our solutions enable organizations to reopen safely and manage the logistics of returning to work while putting employee and visitor health and safety first.

    -- Command Center is a single hub for leaders to get a 360-degree
        view of return-to-work readiness across locations, employees and
        visitors, make data-driven decisions, take action and communicate
        effectively. The command center allows organizations to bring together
        trusted data from internal applications and employee wellness surveys,
        create and disseminate important employee communications at scale, and
        surface public data through the Tableau COVID-19 data hub. Users can
        also add on MuleSoft to integrate additional data sources and Tableau
        for more custom data visualizations.
    --  Contact Tracing allows public and private sector leaders to manually
        trace health and relationship contacts in a safe and private manner, by
        collecting data from individuals who are infected or potentially exposed
        to an infectious disease and creating visual maps of contacts and
        locations to monitor potential interactions and outbreak.
    --  Emergency Response Management is a suite of products built in
        collaboration with Accenture that allows public health organizations,
        government agencies and the private sector to manage all types of
        emergencies, deliver care to those affected and allocate resources and
        services quickly. Public health institutions can protect communities
        from widespread impacts by enabling contact tracers to effectively
        record and understand data; quickly triage and evaluate patients; and
        provide ongoing engagement and monitoring. Government agencies can
        streamline emergency response operations and approvals, deploy resources
        and schedule emergency services.
    --  Employee Wellness allows leaders to gather the data needed to monitor
        and analyze employee and visitor health and wellness. Companies can
        create employee health surveys, monitor wellness trends and use data to
        make informed decisions on the return to work, all while keeping
        employee health information secure.
    --  Shift Management enables organizations to orchestrate the eventual
        return of employees to the office through shift management capabilities
        that can help reduce office density. In addition, organizations can
        avoid large groups in the office or elevators through spatial distance
        and scheduling breaks, including the management of third-party suppliers
        or vendor services.
    --  myTrailhead for Employees delivers content to help employees skill up on
        new ways of working with out-of-the-box training, learning and wellness
        programs. In addition, employers can ensure returning employees comply
        with new safety policies and have the information they need to succeed.
    --  Volunteer & Grants Management will help organizations fulfill their
        relief goals with flexible, scalable tools that streamline volunteer
        coordination and grant-making processes. Now any organization will be
        able to achieve mission success by matching the right volunteers to
        events and automating the grants lifecycle for greater impact.

New Resources Feature Insights and Commentary From Top Experts
Every business and community around the world is navigating this crisis together, learning and drawing inspiration from new places every day. To help provide guidance and insights for businesses navigating the COVID-19 crisis and what comes next, Salesforce's new resource center includes expert commentary and advice from respected voices, such as Dr. David Agus, Dr. Larry Brilliant, Dr. Scott Gottlieb, Harvard Business School economist Linda A. Hill, political scientist Ian Bremmer and more. The resource center gives everyone access to ideas and industry trends that are top of mind for business leaders looking to stabilize their businesses, adapt to a new normal, and plan for an eventual return to growth.

Extending Innovation and Impact with our Trusted Partner Ecosystem
Salesforce's trusted partner ecosystem is providing guidance and solutions for organizations of all sizes and across industries to return to the workplace safely. Global Strategic Consulting Partners, including Accenture, Deloitte and PwC, are's inaugural industry and business transformation specialists. Equipped with a deep understanding of the Salesforce platform and industry-specific knowledge, these advisors provide critical services to help organizations transform for the future.

Partners including Fusion Risk Management, Traction Guest and ComplianceQuest are building the inaugural ISV solutions on the Salesforce platform to extend These solutions will empower customers to build business continuity and risk management plans, adapt supply chains, manage employees and visitors on site and more.

Salesforce Care Allows Organizations to Rapidly Respond to Customers, Employees and Partners
More than 8,000 companies have already signed up for Salesforce Care, a suite of free solutions designed to help businesses stabilize during the initial phase of the crisis. This includes employee and customer support, social media monitoring and engagement, remote collaboration and data analysis solutions with Tableau, specific offerings for the healthcare and manufacturing industries, and free access to Salesforce Essentials to help small businesses. Salesforce also launched the AppExchange COVID-19 Resource Center, a central resource of COVID-related solutions, and partnered with Amazon to offer free access to Amazon Connect so service teams working remotely can stay connected.

Comments on the news

    --  "I am confident that without the digital quote-to-cash transformation we
        completed with Salesforce and the AppExchange we would not have been
        able to adapt and respond as quickly," said Steve Stessman, VP of Sales,
        Tuff Shed. "We're looking forward to the continued partnership with
        Salesforce to help us navigate to our new normal."
    --  "We really needed to stay connected to our customers, because they mean
        so much to us, and we want them to continue to feel connected to our
        small business and our mission," said Amy Wright, Founder and CEO of
        Bitty & Beau's Coffee. "We know that Salesforce will help us build even
        stronger relationships as we reopen our shops in this new world."

Pricing and Availability

    -- Command Center and Shift Management are expected to be
        generally available in June 2020. Each is an add-on to Platform Starter
        with introductory pricing of $5 per user per month. Employee Wellness
        will be included with Command Center.
    --  Emergency Response Management, which includes Contact Tracing, will be
        generally available in the second half of May 2020. It is a suite of
        existing products, Health Cloud, Service Cloud, Lightning Scheduler, and
        Salesforce Maps, as well as a new product, Emergency Program Management.
        Emergency Program Management is an add-on to any Health Cloud or Service
        Cloud license in Enterprise Edition or above priced at $50 per user per
    --  New Employee Learning and Well-being content on myTrailhead will be
        generally available in June 2020 and will be included with myTrailhead
        for Employees, which is priced at $25 per user per month.
    --  New and existing customers should visit for additional details
        on how to get started today.

Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies--cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain--to create a 360-degree view of their customers. For more information about Salesforce (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit, or call 1-800-NO-SOFTWARE.

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