Salesforce Announces Record First Quarter Fiscal 2021 Results

SAN FRANCISCO, May 28, 2020 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced results for its fiscal first quarter ended April 30, 2020.

"Our results, amidst this global crisis, demonstrated our ability to execute at speed, innovate at scale and the strength of our business model," said Marc Benioff, Chair & CEO, Salesforce. "We made long-term investments in keeping our employees safe, supporting our customers, delivering crucial innovation like Work.com, and helping our communities with PPE, grants, and technology. The pandemic showed us that digital is an imperative for every company, and we're confident Salesforce will continue to accelerate as we bring our customers into the new normal."

In response to COVID-19, Salesforce took the following actions in its fiscal first quarter to invest in its customers, employees and community during this unprecedented time, and to prepare for the future:

    --  Launched Salesforce Care, a set of free rapid response solutions to help
        companies stay connected to their employees, customers and partners
        during the COVID-19 crisis
    --  Created the Tableau Data Hub, a free resource to help companies and
        governments around the world see and understand data about the pandemic
    --  Developed an online leadership program called Leading Through Change.
        The program highlights the work Salesforce customers have been doing
        during the crisis and has over 75 million views to date
    --  Provided customers most affected by the COVID-19 pandemic temporary
        financial flexibility
    --  Gave certainty to its sales team with a one-time guaranteed commission
        for the first quarter
    --  Directed its global workforce to work from home and cancelled all
        business travel by employees for the foreseeable future
    --  Committed to no significant layoffs for the first 90 days of the crisis
    --  Launched B-Well Together for employees, a series focused on aligning the
        mind and body with leading well-being experts. Based on global demand,
        the company opened it to the public
    --  Shifted customer, industry, and employee events to virtual-only
        experiences for the remainder of 2020
    --  Donated more than $7.5M in grants to organizations on the front lines of
        the crisis in the San Francisco Bay Area, New York, Israel, Italy,
        Spain, France and Germany
    --  Sourced more than 50 million units of PPE, such as masks, gowns, suits,
        and face shields for hospitals in the US, U.K., India and France

Salesforce continues to invest in its stakeholders. In the second fiscal quarter, the company introduced Work.com, new technology solutions and resources to help business and community leaders around the world reopen safely, re-skill employees and respond efficiently on the heels of the COVID-19 pandemic. Work.com has generated enormous interest from businesses and governments and deepened partnerships with the world's top system integrators and technology partners. For example, Workday recently announced that it will integrate its employee data directly into Work.com to make it easier for employers to centralize critical data and get their businesses up and running again.

Salesforce delivered the following results for its fiscal first quarter:

Revenue:
Total first quarter revenue was $4.87 billion, an increase of 30% year-over-year, and 31% in constant currency. Subscription and support revenues for the quarter were $4.58 billion, an increase of 31% year-over-year. Professional services and other revenues for the quarter were $290 million, an increase of 20% year-over-year.

Earnings per Share:
First quarter GAAP earnings per share was $0.11, and non-GAAP diluted earnings per share was $0.70. Mark-to-market accounting of the company's strategic investments, required by ASU 2016-01, benefited GAAP earnings per share by $0.16 based on a U.S. tax rate of 25% and non-GAAP diluted earnings per share by $0.16 based on a non-GAAP tax rate of 22%.

Cash: Cash generated from operations for the first quarter was $1.86 billion, a decrease of 5% year-over-year. Total cash, cash equivalents and marketable securities ended the first quarter at $9.80 billion.

Remaining Performance Obligation: Remaining performance obligation ended the first quarter at approximately $29.3 billion, an increase of 18% year-over-year. Current remaining performance obligation ended the first quarter at approximately $14.5 billion, an increase of 23% year-over-year, 24% in constant currency.

As of May 28, 2020, the company is initiating its revenue guidance, GAAP earnings per share guidance, non-GAAP earnings per share guidance, and current remaining performance obligation growth guidance for the its second quarter of fiscal year 2021. As a result of the first quarter financial impacts of COVID-19 discussed above, and the company's current assumptions related to the extent to which the pandemic will affect the business going forward, the company is lowering its revenue guidance, GAAP earnings per share guidance, non-GAAP earnings per share guidance, and operating cash flow guidance previously provided on February 25, 2020 for its full fiscal year 2021. Management will provide further commentary around these guidance assumptions on its earnings call, which is expected to occur on May 28, 2020 at 2:00 PM Pacific Time.

Our guidance assumes no change to the value of the company's strategic investment portfolio resulting from ASU 2016-01 as it is not possible to forecast future gains and losses. In addition, the guidance below is based on estimated GAAP tax rates that reflect the company's currently available information, and excludes forecasted discrete tax items such as excess tax benefits from stock-based compensation. The GAAP tax rates may fluctuate due to future acquisitions or other transactions.


                                                       Q2 FY21                                           Full Year FY21
                                            Guidance                                              Guidance



     Revenue                    
            $4.89 - $4.90 billion                                     ~$20.0 billion


      Y/Y Growth                                      22% - 23%                                                   ~17%


      GAAP earnings per                         ($0.02) -                                              ($0.06) -
       share                                      ($0.01)                                               ($0.04)


      Non-GAAP
       earnings per
       share                             
            $0.66 - $0.67                                  
            $2.93 - $2.95


      Operating Cash
       Flow Growth (Y/
       Y)                                                   N/A                                              ~10% - 11%


      Current Remaining
       Performance
       Obligation
       Growth (Y/Y)                                  ~16% - 17%                                                    N/A




      The following is a per share reconciliation of GAAP diluted loss per share to non-GAAP diluted
       earnings per share guidance for the next quarter and the full year:




                                                           
            
              Fiscal 2021


                                                         Q2                                                   FY21


      GAAP loss per
       share                                            ($0.01)                                                 ($0.04)
       range(1)(2)                                    ($0.02) -                                                ($0.06) -



     Plus


      Amortization of
       purchased
       intangibles                                                  $
            0.31                                              $
        1.21


      Stock-based
       expense                                                      $
            0.62                                              $
        2.36


      Income tax
       effects and
       adjustments(3)                                             $
            (0.25)                                           $
        (0.58)


      Non-GAAP diluted
       earnings per
       share(2)                          
            $0.66 - $0.67                                  
            $2.93 - $2.95




      Shares used in
       computing basic
       GAAP net loss
       per share
       (millions)                                           903                                                          906


      Shares used in
       computing
       diluted Non-
       GAAP net income
       per share
       (millions)                                           924                                                          927

((1) )The Company's GAAP tax provision is expected to be approximately 81% for the three months ended July 31, 2020, and approximately 104% for the year ended January 31, 2021. The GAAP tax rates may fluctuate due to discrete tax items and related effects in conjunction with certain provisions in the Tax Cuts and Jobs Act, future acquisitions or other transactions.
((2) )The Company's projected GAAP and Non-GAAP basic and diluted earnings per share assumes no change to the value of our strategic investment portfolio resulting from ASU 2016-01 as it is not possible to forecast future gains and losses. While historically the company's strategic investment portfolio has had a positive impact on the company's financial results, that may not be true for future periods, particularly in periods of significant market fluctuations that affect the publicly traded companies within the company's strategic investment portfolio. The impact of future gains or losses from the company's strategic investment portfolio could be material.
((3) )The Company's Non-GAAP tax provision uses a long-term projected tax rate of 22.0%, which reflects currently available information and could be subject to change.

For additional information regarding non-GAAP financial measures see the reconciliation of results and related explanations below.

Quarterly Conference Call
Salesforce will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor. A live dial-in is available domestically at (833) 579-0905 and internationally at (778) 560-2800, Conference ID 6520138. A replay will be available at (800) 585-8367 or (416) 621-4642 until midnight (ET) June 11, 2020.

About Salesforce
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies--cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain--to create a 360-degree view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about the company's financial and operating results, which may include expected GAAP and non-GAAP financial and other operating and non-operating results, including revenue, net income, earnings per share, operating cash flow growth, operating margin improvement, expected revenue growth, expected current remaining performance obligation growth, expected tax rates, stock-based compensation expenses, amortization of purchased intangibles, shares outstanding, market growth, environmental, social and governance goals, expected capital allocation, including mergers and acquisitions, capital expenditures and other investments, expectations regarding closing contemplated acquisitions and contributions from acquired companies. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the company's results could differ materially from the results expressed or implied by the forward-looking statements it makes.

The risks and uncertainties referred to above include -- but are not limited to -- risks associated with the effect of the impact of the COVID-19 pandemic, related public health measures and resulting economic downturn and market volatility; our ability to maintain service performance and security levels meeting the expectations of our customers, and the resources and costs required to avoid unanticipated downtime and prevent, detect and remediate performance degradation and security breaches; the expenses associated with our data centers and third-party infrastructure providers; our ability to secure and costs related to additional data center capacity; our reliance on third-party hardware, software and platform providers; the effect of evolving domestic and foreign government regulations, including those related to the provision of services on the Internet, those related to accessing the Internet, and those addressing data privacy, cross-border data transfers and import and export controls; current and potential litigation involving us or our industry, including litigation involving acquired entities such as Tableau, and the resolution or settlement thereof; regulatory developments and regulatory investigations involving us or affecting our industry; our ability to successfully introduce new services and product features, including any efforts to expand our services beyond the CRM market; the success of our strategy of acquiring or making investments in complementary businesses, joint ventures, services, technologies and intellectual property rights; our ability to realize the benefits from strategic partnerships, joint ventures and investments; our ability to successfully integrate acquired businesses and technologies; our ability to compete in the market in which we participate; the success of our business strategy and our plan to build our business, including our strategy to be the leading provider of enterprise cloud computing applications and platforms; our ability to execute our business plans; our ability to continue to grow unearned revenue and remaining performance obligation; the pace of change and innovation in enterprise cloud computing services; the seasonal nature of our sales cycles; our ability to limit customer attrition and costs related to those efforts; the success of our international expansion strategy; the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations, including as a result of acquisitions; our dependency on the development and maintenance of the infrastructure of the Internet; our real estate and office facilities strategy and related costs and uncertainties; fluctuations in, and our ability to predict, our operating results and cash flows; the variability in our results arising from the accounting for term license revenue products; the performance and fair value of our investments in complementary businesses through our strategic investment portfolio; the impact of future gains or losses from our strategic investment portfolio including gains or losses from overall market conditions that may affect the publicly traded companies within our strategic investment portfolio; our ability to protect our intellectual property rights; our ability to develop our brands; the impact of foreign currency exchange rate and interest rate fluctuations on our results; the valuation of our deferred tax assets and the release of related valuation allowances; the potential availability of additional tax assets in the future; the impact of new accounting pronouncements and tax laws; uncertainties affecting our ability to estimate our tax rate; uncertainties regarding our tax obligations in connection with potential jurisdictional transfers of intellectual property, including the tax rate, the timing of the transfer and the value of such transferred intellectual property; uncertainties regarding the effect of general economic and market conditions; the impact of geopolitical events; uncertainties regarding the impact of expensing stock options and other equity awards; the sufficiency of our capital resources; risks related to our 2023 and 2028 senior notes, revolving credit facility and loan associated with 50 Fremont; our ability to comply with our debt covenants and lease obligations; and the impact of climate change, natural disasters and actual or threatened public health emergencies, including the ongoing COVID-19 pandemic.

Further information on these and other factors that could affect the company's financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it makes with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of the company's website at www.salesforce.com/investor.

Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

© 2020 salesforce.com, inc. All rights reserved. Salesforce and other marks are trademarks of salesforce.com, inc. Other brands featured herein may be trademarks of their respective owners.



     
                salesforce.com, inc.



     
                Consolidated Statements of Operations



     
                (in millions, except per share data)



     
                (Unaudited)




                                                                     Three Months Ended April 30,


                                                   2020                             2019



     Revenues:


      Subscription and support                            $
              4,575                                     $
        3,496


      Professional services and other               290                                          241



     Total revenues                              4,865                                        3,737



     Cost of revenues (1)(2):


      Subscription and support                      966                                          678


      Professional services and other               288                                          236


      Total cost of revenues                      1,254                                          914



     Gross profit                                3,611                                        2,823



     Operating expenses (1)(2):


      Research and development                      859                                          554



     Marketing and sales                         2,390                                        1,697


      General and administrative                    502                                          362


      Total operating expenses                    3,751                                        2,613


      Income (loss) from operations               (140)                                         210


      Gains on strategic investments,
       net                                          192                                          281



     Other expense                                 (5)                                         (9)


      Income before benefit from
       (provision for) income taxes                  47                                          482


      Benefit from (provision for)
       income taxes                                  52                                         (90)



     Net income                                             $
              99                                       $
        392


      Basic net income per share                           $
              0.11                                      $
        0.51


      Diluted net income per share                         $
              0.11                                      $
        0.49


      Shares used in computing basic
       net income per share                         896                                          771


      Shares used in computing
       diluted net income per share                 913                                          793





     (1) Amounts include amortization of intangible assets acquired through business combinations, as follows:




                                                                     Three Months Ended April 30,


                                                   2020                             2019



     Cost of revenues                                      $
              159                                        $
        61



     Marketing and sales                           112                                           68





     (2) Amounts include stock-based expense, as follows:




                                                                     Three Months Ended April 30,


                                                   2020                             2019



     Cost of revenues                                       $
              52                                        $
        43


      Research and development                      166                                           81



     Marketing and sales                           223                                          177


      General and administrative                     63                                           42



     
                salesforce.com, inc.



     
                Consolidated Statements of Operations



     
                (As a percentage of total revenues)



     
                (Unaudited)




                                                                     Three Months Ended April 30,


                                                2020                         2019



     Revenues:


      Subscription and support                    94                                     94
                                                   %                                     %


      Professional services and other              6                                      6



     Total revenues                             100                                    100



     Cost of revenues (1)(2):


      Subscription and support                    20                                     18


      Professional services and other              6                                      6


      Total cost of revenues                      26                                     24



     Gross profit                                74                                     76



     Operating expenses (1)(2):


      Research and development                    18                                     15



     Marketing and sales                         49                                     45


      General and administrative                  10                                     10


      Total operating expenses                    77                                     70


      Income (loss) from operations              (3)                                     6


      Gains on strategic investments,
       net                                         4                                      7



     Other expense                                0                                      0


      Income before benefit from
       (provision for) income taxes                1                                     13


      Benefit from (provision for)
       income taxes                                1                                    (3)



     Net income                                   2                                     10
                                                   %                                     %

                                                                                                      ===



      (1)  Amounts include amortization of intangible assets acquired through business combinations as a
       percentage of total revenues, as follows:




                                                                     Three Months Ended April 30,


                                                2020                         2019



     Cost of revenues                             3                                      2
                                                   %                                     %



     Marketing and sales                          2                                      2





     (2)  Amounts include stock-based expense as a percentage of total revenues, as follows:




                                                                     Three Months Ended April 30,


                                                2020                         2019



     Cost of revenues                             1                                      1
                                                   %                                     %


      Research and development                     3                                      2



     Marketing and sales                          5                                      5


      General and administrative                   1                                      1



     
                salesforce.com, inc.



     
                Consolidated Balance Sheets



     
                (in millions
                )



     
                (Unaudited)




                                                        April 30, 2020            January 31, 2020



     
                Assets



     Current assets:



     Cash and cash equivalents                                         $
      5,772                          $
      4,145



     Marketable securities                                      4,030                              3,802



     Accounts receivable, net                                   3,076                              6,174


      Costs capitalized to obtain revenue
       contracts, net                                              881                                926


      Prepaid expenses and other current assets                    954                                916



     Total current assets                                      14,713                             15,963



     Property and equipment, net                                2,518                              2,375


      Operating lease right-of-use assets, net                   2,983                              3,040


      Noncurrent costs capitalized to obtain
       revenue contracts, net                                    1,171                              1,348



     Strategic investments                                      1,902                              1,963



     Goodwill                                                  25,266                             25,134


      Intangible assets acquired through
       business combinations, net                                4,488                              4,724


      Capitalized software and other assets, net                   582                                579



     Total assets                                                     $
      53,623                         $
      55,126


                   Liabilities and stockholders' equity



     Current liabilities:


      Accounts payable, accrued expenses and
       other liabilities                                                $
      2,989                          $
      3,433


      Operating lease liabilities, current                         742                                750



     Unearned revenue                                           9,112                             10,662



     Total current liabilities                                 12,843                             14,845



     Noncurrent debt                                            2,673                              2,673


      Noncurrent operating lease liabilities                     2,422                              2,445



     Other noncurrent liabilities                               1,120                              1,278



     Total liabilities                                         19,058                             21,241



     Stockholders' equity:



     Common stock                                                   1                                  1



     Additional paid-in capital                                32,739                             32,116


      Accumulated other comprehensive loss                       (135)                              (93)



     Retained earnings                                          1,960                              1,861



     Total stockholders' equity                                34,565                             33,885


      Total liabilities and stockholders' equity                       $
      53,623                         $
      55,126



     
                salesforce.com, inc.



     
                Consolidated Statements of Cash Flows



     
                (in millions)



     
                (Unaudited)




                                                                       Three Months Ended April 30,


                                                            2020                      2019



     
                Operating activities:



     Net income                                                    $
         99                            $
       392


      Adjustments to reconcile net income to net cash
       provided by operating activities:


      Depreciation and amortization                          658                                   437


      Amortization of costs capitalized
       to obtain revenue contracts, net                      247                                   209


      Expenses related to employee
       stock plans                                           504                                   343


      Gains on strategic investments,
       net                                                 (192)                                (281)


      Changes in assets and liabilities, net of
       business combinations:


      Accounts receivable, net                             3,094                                 2,774


      Costs capitalized to obtain
       revenue contracts, net                               (25)                                (124)


      Prepaid expenses and other
       current assets and other assets                      (11)                                 (97)



     Accounts payable                                       147                                    15


      Accrued expenses and other
       liabilities                                         (904)                                (560)


      Operating lease liabilities                          (203)                                (164)



     Unearned revenue                                   (1,555)                                (979)


      Net cash provided by operating
       activities                                          1,859                                 1,965



     
                Investing activities:


      Business combinations, net of
       cash acquired                                       (103)                                 (10)


      Purchases of strategic
       investments                                         (342)                                (159)


      Sales of strategic investments                         601                                   194


      Purchases of marketable
       securities                                          (834)                                (734)


      Sales of marketable securities                         337                                    86


      Maturities of marketable
       securities                                            227                                    56



     Capital expenditures                                 (323)                                (159)


      Net cash used in investing
       activities                                          (437)                                (726)



     
                Financing activities:


      Proceeds from employee stock
       plans                                                 258                                   219


      Principal payments on financing
       obligations                                          (48)                                 (11)



     Repayments of debt                                     (1)                                  (1)


      Net cash provided by financing
       activities                                            209                                   207


                   Effect of exchange rate changes           (4)                                  (5)


                   Net increase in cash and cash
                    equivalents                            1,627                                 1,441


                   Cash and cash equivalents,
                    beginning of period                    4,145                                 2,669


                   Cash and cash equivalents, end of
                    period                                       $
         5,772                          $
       4,110



     
                salesforce.com, inc.



     
                Additional Metrics



     
                (Unaudited)




                                                 April 30,          January 31,         October 31,            July 31,    April 30,               January 31,
                                                      2020                  2020                 2019                 2019          2019                       2019


                   Full time equivalent
                    headcount (1)                   51,613                       49,703                            47,677                   40,571                  37,485          35,995


                   Financial data (in millions):


      Cash, cash equivalents and
       marketable securities                               $
     9,802                                   $
     7,947                           $
     6,529                          $
     6,042        $
     6,379 $
     4,342


      Strategic investments                          1,902                        1,963                             1,760                    1,614                   1,548           1,302


      Operating lease liabilities
       (2)                                          3,164                        3,195                             3,270                    3,047                   3,058              NA


      Principal due on the
       Company's outstanding debt
       obligations (3)                               2,693                        2,694                             2,845                    2,996                   3,197           3,198


      Net cash provided by
       operating activities                          1,859                        1,632                               298                      436                   1,965           1,331


      Capital expenditures                             323                          136                               170                      178                     159             167




              (1)              Full time equivalent headcount
                                  includes 5,231 from third quarter
                                  fiscal 2020 acquisitions.



              (2)              Effective February 1, 2019, the
                                  Company adopted Topic 842 using
                                  the modified retrospective
                                  method. Accordingly, the results
                                  for prior periods were not
                                  adjusted to conform to the
                                  current period measurement or
                                  recognition of results.



              (3)              The Company repaid $200 million,
                                  $150 million and $150 million of
                                  the 2021 Term Loan in June 2019,
                                  October 2019 and November 2019,
                                  respectively.

Supplemental Revenue Analysis

Remaining Performance Obligation

Transaction price allocated to the remaining performance obligations represents contracted revenue that has not yet been recognized, which includes unearned revenue and unbilled amounts that will be recognized as revenue in future periods. Transaction price allocated to the remaining performance obligation is influenced by several factors, including seasonality, the timing of renewals, average contract terms and foreign currency exchange rates. Unbilled portions of the remaining transaction price denominated in foreign currencies are revalued each period based on the period end exchange rates.

The portion of the remaining performance obligation that is unbilled is not recorded on the balance sheet. Remaining performance obligation consisted of the following (in billions):


              Current         Noncurrent       Total


     As of
      April
      30,
      2020
      (1)             $
     14.5                        $
     14.8       $
     29.3


     As of
      January
      31,
      2020
      (2)       15.0                     15.8                30.8


     As of
      April
      30,
      2019       11.8                     13.1                24.9



                                Includes approximately $450 million
                                  and $700 million of remaining
                                  performance obligation related to
                                  the Salesforce.org business
                                  combination in June 2019 and the
                                  Tableau acquisition in August 2019,

              (1)               respectively.


                                Includes approximately $450 million
                                  and $650 million of remaining
                                  performance obligation related to
                                  the Salesforce.org business
                                  combination in June 2019 and the
                                  Tableau acquisition in August 2019,

              (2)               respectively.

Unearned Revenue

Unearned revenue represents amounts that have been invoiced in advance of revenue recognition and is recognized as revenue when transfer of control to customers has occurred or services have been provided. The change in unearned revenue was as follows (in millions):


                                Three Months Ended April 30,


                       2020                     2019


     Unearned
      revenue,
      beginning of
      period                $
       10,662                          $
     8,564


     Billings and
      other (1)       3,305                                2,714


     Contribution
      from contract
      asset               5                                   44


     Revenue
      recognized
      ratably over
      time          (4,453)                             (3,488)


     Revenue
      recognized
      over time as
      delivered       (191)                               (172)


     Revenue
      recognized at
      a point in
      time            (221)                                (77)


     Unearned
      revenue from
      business
      combinations        5                                    0


     Unearned
      revenue, end
      of period              $
       9,112                          $
     7,585




              (1)              Other includes, for example,
                                  the impact of foreign
                                  currency translation.

Disaggregation of Revenue

Subscription and Support Revenue by the Company's service offerings

Subscription and support revenues consisted of the following (in millions):


                                  Three Months Ended April 30,


                          2020                2019


     Sales Cloud               $
     1,245                        $
     1,073


     Service Cloud       1,252                         1,020


     Salesforce Platform
      and Other (1)      1,364                           842


     Marketing and
      Commerce Cloud       714                           561


                               $
     4,575                        $
     3,496



               (1) Includes approximately $273
                million of revenue for the three
                months ended April 30, 2020
                contributed from the August 2019
                acquisition of Tableau.

Total Revenue by Geographic Locations

Revenues by geographical region consisted of the following (in millions):


                            Three Months Ended April 30,


                    2020                   2019



     Americas           $
     3,370                         $
     2,617



     Europe       1,034                              755



     Asia Pacific   461                              365


                         $
     4,865                         $
     3,737




                            Three Months Ended April 30,


                    2020                   2019



     Americas        69                               70
                       %                               %



     Europe          21                               20



     Asia Pacific    10                               10


                     100                              100
                       %                               %

Constant Currency Growth Rates

The Company presents constant currency information to provide a framework for assessing how the Company's underlying business performed excluding the effect of foreign currency rate fluctuations. To present this information, current and comparative prior period results for entities reporting in currencies other than United States dollars are converted into United States dollars at the weighted average exchange rate for the quarter being compared to for growth rate calculations presented, rather than the actual exchange rates in effect during that period.

Revenue constant currency growth rates were as follows:


              
           
              Three Months Ended     
          
              Three Months Ended     
           
              Three Months Ended
                    
            April 30, 2020                  
           January 31, 2020                  
            April 30, 2019
                
           compared to Three Months          
          compared to Three Months          
           compared to Three Months
                  
           Ended April 30, 2019             
          Ended January 31, 2019             
           Ended April 30, 2018


     Americas                                       29%                                      32%                                       25%


     Europe                                         41%                                      47%                                       32%


     Asia
      Pacific                                       28%                                      28%                                       27%


     Total
      growth                                        31%                                      34%                                       26%

The Company presents constant currency information for current remaining performance obligation to provide a framework for assessing how the Company's underlying business performed excluding the effects of foreign currency rate fluctuations. To present the information, the Company converted the current remaining performance obligation balances in local currencies in previous comparable periods using the United States dollar currency exchange rate as of the most recent balance sheet date.

Current remaining performance obligation constant currency growth rates were as follows:


                     April 30, 2020 
         
           January 31, 2020          April 30, 2019
              
       compared to           
          compared to           
      compared to
            
       April 30, 2019        
         January 31, 2019        
      April 30, 2018


     Total
     growth                     24%                             27%                    24%



     
                Supplemental Cash Flow Information



     
                Free cash flow analysis, a non-GAAP measure



     
                (in millions)




                                                       Three Months Ended April 30,


                                     2020                             2019


      GAAP
       net
       cash
       provided
       by
       operating
       activities                           $
              1,859                        $
     1,965


      Capital
       expenditures
       (1)                         (323)                                       (159)


      Free
       cash
       flow                                 $
              1,536                        $
     1,806




              (1)              Capital expenditures for the three
                                  months ended April 30, 2020
                                  includes the Company's purchase of
                                  the property located at 450
                                  Mission St. in San Francisco ("450
                                  Mission") for approximately $150
                                  million.

Supplemental Strategic Investment Information
Gains on strategic investments, net

All fair value adjustments of the Company's publicly traded and privately held equity investments are recorded through the statements of operations. Therefore, the Company anticipates additional volatility to the Company's statements of operations in future periods, due to changes in market prices of the Company's investments in publicly held equity investments and the valuation and timing of observable price changes and impairments of the Company's investments in privately held securities. These changes could be material based on market conditions and events. The results for the current fiscal period are not indicative of the results to be expected for any subsequent quarter or fiscal year.

Gains and losses recognized on strategic investments were as follows (in millions):


                                    Three Months Ended April 30,


                          2020                   2019


     Unrealized gains
      recognized on
      publicly traded
      equity securities,
      net                        $
        0                          $
     150


     Unrealized gains
      (losses) recognized
      on privately held
      equity securities,
      net                 (38)                               122


     Realized gains on
      sales of equity
      securities, net      239                                 19


     Losses on debt
      securities, net      (9)                              (10)


     Gains on strategic
      investments, net         $
        192                          $
     281

The Company recorded approximately $77 million of impairments on its privately held equity and debt securities during the three months ended April 30, 2020, which is reflected in the table above.

Supplemental Debt Information

The carrying values of the Company's borrowings were as follows (in millions):


                  Instrument          Date of issuance       Maturity date April 30, 2020            January 31,
                                                                                                         2020


     2023 Senior
      Notes                    
       April 2018          
     April 2023                         $
       995                     $
       995


     2028 Senior
      Notes                    
       April 2018          
     April 2028                 1,490                        1,489


     Loan assumed on
      50 Fremont             
       February 2015         
     June 2023                    192                          193


     Total carrying
      value of debt                                                                 2,677                        2,677


     Less current
      portion of
      debt                                                                            (4)                         (4)


     Total
      noncurrent
      debt                                                                                $
       2,673                   $
       2,673



       
                salesforce.com, inc.



       
                GAAP Results Reconciled to non-GAAP Results



       The following table reflects selected GAAP results reconciled to non-GAAP results.



       (in millions, except per share data)



       (Unaudited)




                                                         Three Months Ended April 30,


                                       2020                             2019


                                    Non-GAAP gross profit

    ---

        GAAP gross profit                     $
              3,611                            $
       2,823



       Plus:


        Amortization of
         purchased
         intangibles (1)                159                                           61


        Stock-based
         expense (2)                     52                                           43


        Non-GAAP gross
         profit                               $
              3,822                            $
       2,927


                                    Non-GAAP operating expenses

    ---

        GAAP operating
         expenses                             $
              3,751                            $
       2,613



       Less:


        Amortization of
         purchased
         intangibles (1)                112                                           68


        Stock-based
         expense (2)                    452                                          300


        Non-GAAP
         operating
         expenses                             $
              3,187                            $
       2,245


                                    Non-GAAP income from operations

    ---

        GAAP income
         (loss) from
         operations                           $
              (140)                             $
       210



       Plus:


        Amortization of
         purchased
         intangibles (1)                271                                          129


        Stock-based
         expense (2)                    504                                          343


        Non-GAAP income
         from operations                        $
              635                              $
       682


                                    Non-GAAP net income

    ---

        GAAP net income                          $
              99                              $
       392



       Plus:


        Amortization of
         purchased
         intangibles (1)                271                                          129


        Stock-based
         expense (2)                    504                                          343


        Income tax
         effects and
         adjustments                  (233)                                       (125)


        Non-GAAP net
         income                                 $
              641                              $
       739







                                                         Three Months Ended April 30,


                                       2020                             2019


                                    Non-GAAP diluted net income per
                                     share

    ---

        GAAP diluted net
         income per share                      $
              0.11                             $
       0.49



       Plus:


        Amortization of
         purchased
         intangibles                   0.30                                         0.16


        Stock-based
         expense                       0.55                                         0.43


        Income tax
         effects and
         adjustments                 (0.26)                                      (0.15)


        Non-GAAP diluted
         net income per
         share                                 $
              0.70                             $
       0.93


        Shares used in
         computing Non-
         GAAP diluted net
         income per share               913                                          793







     1)  Amortization of purchased intangibles was as follows:




                                                                Three Months Ended April 30,


                                                2020                      2019


      Cost of revenues                                 $
           159                           $
      61


      Marketing and
       sales                                     112                                  68


                                                       $
           271                          $
      129








     2)  Stock-based expense was as follows:




                                                                Three Months Ended April 30,


                                                2020                      2019


      Cost of revenues                                  $
           52                           $
      43


      Research and
       development                               166                                  81


      Marketing and
       sales                                     223                                 177


      General and
       administrative                             63                                  42


                                                       $
           504                          $
      343



     
                salesforce.com, inc.


                   Computation of Basic and Diluted GAAP and non-GAAP Net Income Per Share



     (in millions, except per share data)



     (Unaudited)




                                                  Three Months Ended April 30,


                               2020                          2019


                   GAAP Basic Net
                    Income Per
                    Share


       Net
       income                           $
              99                                     $
      392


       Basic
       net
       income
       per
       share                          $
              0.11                                    $
      0.51


       Shares
       used
       in
       computing
       basic
       net
       income
       per
       share                    896                                     771




                                                  Three Months Ended April 30,


                               2020                          2019


                   Non-GAAP
                    Basic Net
                    Income Per
                    Share


       Non-
       GAAP
       net
       income                          $
              641                                     $
      739


       Non-
       GAAP
       basic
       net
       income
       per
       share                          $
              0.72                                    $
      0.96


       Shares
       used
       in
       computing
       Non-
       GAAP
       basic
       net
       income
       per
       share                    896                                     771




                                                  Three Months Ended April 30,


                               2020                          2019


                   GAAP Diluted
                    Net Income
                    Per Share


       Net
       income                           $
              99                                     $
      392


       Diluted
       net
       income
       per
       share                          $
              0.11                                    $
      0.49


       Shares
       used
       in
       computing
       diluted
       net
       income
       per
       share                    913                                     793




                                                  Three Months Ended April 30,


                               2020                          2019


                   Non-GAAP
                    Diluted Net
                    Income Per
                    Share


       Non-
       GAAP
       net
       income                          $
              641                                     $
      739


       Non-
       GAAP
       diluted
       net
       income
       per
       share                          $
              0.70                                    $
      0.93


       Shares
       used
       in
       computing
       Non-
       GAAP
       diluted
       net
       income
       per
       share                    913                                     793

Non-GAAP Financial Measures: This press release includes information about non-GAAP diluted earnings per share, non-GAAP tax rates, free cash flow and constant currency revenue and constant currency current remaining performance obligation growth rates (collectively the "non-GAAP financial measures"). These non-GAAP financial measures are measurements of financial performance that are not prepared in accordance with U.S. generally accepted accounting principles and computational methods may differ from those used by other companies. Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with the company's consolidated financial statements prepared in accordance with GAAP. Management uses both GAAP and non-GAAP measures when planning, monitoring and evaluating the company's performance.

The primary purpose of using non-GAAP measures is to provide supplemental information that may prove useful to investors and to enable investors to evaluate the company's results in the same way management does. Management believes that supplementing GAAP disclosure with non-GAAP disclosure provides investors with a more complete view of the company's operational performance and allows for meaningful period-to-period comparisons and analysis of trends in the company's business. Further, to the extent that other companies use similar methods in calculating non-GAAP measures, the provision of supplemental non-GAAP information can allow for a comparison of the company's relative performance against other companies that also report non-GAAP operating results.

Non-GAAP diluted earnings per share excludes, to the extent applicable, the impact of the following items: stock-based compensation, amortization of acquisition-related intangibles, and income tax adjustments. These items are excluded because the decisions that give rise to them are not made to increase revenue in a particular period, but instead for the company's long-term benefit over multiple periods.

Specifically, management is excluding the following items from its non-GAAP earnings per share, as applicable, for the periods presented in the Q1 FY21 financial statements and for its non-GAAP estimates for Q2 and FY21:

    --  Stock-Based Expenses: The company's compensation strategy includes the
        use of stock-based compensation to attract and retain employees and
        executives. It is principally aimed at aligning their interests with
        those of our stockholders and at long-term employee retention, rather
        than to motivate or reward operational performance for any particular
        period. Thus, stock-based compensation expense varies for reasons that
        are generally unrelated to operational decisions and performance in any
        particular period.


    --  Amortization of Purchased Intangibles: The company views amortization of
        acquisition-related intangible assets, such as the amortization of the
        cost associated with an acquired company's research and development
        efforts, trade names, customer lists and customer relationships, and in
        some cases, acquired lease intangibles, as items arising from
        pre-acquisition activities determined at the time of an acquisition.
        While these intangible assets are continually evaluated for impairment,
        amortization of the cost of purchased intangibles is a static expense,
        which is not typically affected by operations during any particular
        period. Although we exclude the amortization of purchased intangibles
        from these non-GAAP measures, management believes that it is important
        for investors to understand that such intangible assets were recorded as
        part of purchase accounting and contribute to revenue generation.


    --  Gains on Strategic Investments, net: Upon the adoption of Accounting
        Standards Update 2016-01 on February 1, 2018, the company is required to
        record all fair value adjustments to its equity securities held within
        the strategic investment portfolio through the statement of operations.
        As it is not possible to forecast future gains and losses, the company
        assumes no change to the value of its strategic investment portfolio in
        its GAAP and non-GAAP estimates for future periods.
    --  Income Tax Effects and Adjustments: The company utilizes a fixed
        long-term projected non-GAAP tax rate in order to provide better
        consistency across the interim reporting periods by eliminating the
        effects of items such as changes in the tax valuation allowance and tax
        effects of acquisition-related costs, since each of these can vary in
        size and frequency. When projecting this long-term rate, the company
        evaluated a three-year financial projection that excludes the direct
        impact of the following non-cash items: stock-based expenses and the
        amortization of purchased intangibles. The projected rate also assumes
        no new acquisitions in the three-year period, and considers other
        factors including the company's expected tax structure, its tax
        positions in various jurisdictions and key legislation in major
        jurisdictions where the company operates. For fiscal 2020, the company
        used a projected non-GAAP tax rate of 22.5%. For fiscal 2021, the
        company uses a projected non-GAAP tax rate of 22.0%, which reflects
        currently available information, as well as other factors and
        assumptions. The non-GAAP tax rate could be subject to change for a
        variety of reasons, including the rapidly evolving global tax
        environment, significant changes in the company's geographic earnings
        mix due to acquisition activity, or other changes to the company's
        strategy or business operations. The company will re-evaluate its
        long-term rate as the rate as appropriate.

The company defines the non-GAAP measure free cash flow as GAAP net cash provided by operating activities, less capital expenditures. For this purpose, capital expenditures includes the cash consideration related to the purchase of 450 Mission, but does not include our strategic investments.

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SOURCE Salesforce