Operation and Maintenance (O&M) of the HQ EUFOR ID issuing system/access control system and provision of the needed ID card consumables. This shall include but not limited to:

(a) the preventive and continuous maintenance of the hardware and the system software of the ID card production and access system with the integrated database (SQL), including spare part (i.e. mechanical parts of access hardware, encrypted card readers, control units, etc...).

(b) a 24/7 on the spot technical support consisting of preventing long system down-time and intervening on database and software system failures;

(c) training of the system users; the security/access guards and the ID production team;

(d) the provision of the necessary consumables in order to produce the encrypted ID cards.

The place of performance shall be Sarajevo (Camp Butmir), Bosnia and Herzegovina.

The precise terms of reference of the subject contract shall be included in the bidding dossier, which shall be provided to the applicants.

Extended TitlePre-Qualification for the Provision of Operational Maintenance and Training for the HQ EUFOR ID/Access System in Camp Butmir Sarajevo in BiH
Extended Description

Operation and maintenance (O&M) of the HQ EUFOR ID Issuing System /Access Control System and provision of the needed ID card consumables. This shall include but not limited to:

(a) the preventive and continuous maintenance of the hardware and the system software of the ID card production and access system with the integrated database (SQL), including spare part (i.e. mechanical parts of access hardware, encrypted card readers, control units, etc...);

(b) a 24/7 on the spot technical support consisting of preventing long system down-time and intervening on database and software system failures;

(c) training of the system users; the security/access guards and the ID production team;

(d) the provision of the necessary consumables in order to produce the encrypted ID cards.

The place of performance shall be Sarajevo (Camp Butmir), Bosnia and Herzegovina.

The precise terms of reference of the subject contract shall be included in the bidding dossier, which shall be provided to the applicants.

Publication Date2019-04-15
CountryBosnia-Herzegovina
Procurement StatusFuture
TypeNot applicable
Contract TypeServices
Award CriteriaNot applicable
OrganisationHQ EUFOR, Procurement and Contracting Office
AddressButmir Camp
TownIlidza
Postal Code71210
Phone+387 33495729
Fax+387 33495707
Class Code50000000
Class DescriptionRepair and maintenance services
SourceOffice for Official Publications of the European Communities - Tenders electronic daily (Ted)