The aim of this procurement procedure is the conclusion of framework service contract with single economic operator for the provision of mobile telephony services for staff members and additional selected personnel.

The framework contracts resulting from this tender will be a source of services for the following areas:

1) Provision of SIM cards with subscription plans for mobile voice, text and data services at geographically dispersed locations in the EU MSs and in other countries outside the EU;

2) Provision of solution for mobile services usage control, including the management of data and voice plans, configuration of services on specific sim cards and;

3) Provision of the professional helpdesk that provides troubleshooting to incident notifications and service support operating on 24/7 basis.

Provision of mobile telephony hardware (mobile phones, tablets, smartphone, modems etc.) is out of the scope of this procurement procedure.

Extended TitleFramework Contract for the Provision of Mobile Telephony Services
Changes
Section:
IV.2.2)
Previous text:
2021-02-25
New text:
2021-03-03
Section:
IV.2.7)
Previous text:
2021-03-01
New text:
2021-03-05
Deadline Date2021-03-03
Publication Date2021-02-19
CountryPoland
Procurement StatusAmended
TypeOpen procedure
Contract TypeServices
Award CriteriaThe most economic tender
OrganisationFrontex — European Border and Coast Guard Agency
AddressPlac Europejski 6
TownWarsaw
Postal Code00-844
Phone+48 222059500
Fax+48 222059501
Class Code64210000
Class DescriptionTelephone and data transmission services
SourceOffice for Official Publications of the European Communities - Tenders electronic daily (Ted)

Version of 2021-02-09

Framework Contract for the Provision of Mobile Telephony Services

The aim of this procurement procedure is the conclusion of framework service contract with single economic operator for the provision of mobile telephony services for staff members and additional selected personnel.

The framework contracts resulting from this tender will be a source of services for the following areas:

1) Provision of SIM cards with subscription plans for mobile voice, text and data services at geographically dispersed locations in the EU MSs and in other countries outside the EU;

2) Provision of solution for mobile services usage control, including the management of data and voice plans, configuration of services on specific sim cards and;

3) Provision of the professional helpdesk that provides troubleshooting to incident notifications and service support operating on 24/7 basis.

Provision of mobile telephony hardware (mobile phones, tablets, smartphone, modems, etc.) is out of the scope of this procurement procedure.

Extended TitleFramework Contract for the Provision of Mobile Telephony Services
Changes
Section:
II.2.7)
Previous text:

The FWC may be prolonged maximum one time for a period of another 24 months and on the same conditions (subject to benchmarking and price revision in accordance with Annex III – Draft of FWC) unless one of the parties informs the other of its intention not to extend the contract and such notification is received by the party to which it is addressed, no later than 3 months before the contract.

New text:

The FWC may be prolonged maximum one time for a period of another 24 months and on the same conditions (subject to benchmarking and price revision in accordance with Annex III – Draft of FWC) unless one of the parties informs the other of its intention not to extend the contract and such notification is received by the party to which it is addressed, no later than 3 months before the contract expiry.

Deadline Date2021-02-25
Publication Date2021-02-09
CountryPoland
Procurement StatusAmended
TypeOpen procedure
Contract TypeServices
Award CriteriaThe most economic tender
OrganisationFrontex — European Border and Coast Guard Agency
AddressPlac Europejski 6
TownWarsaw
Postal Code00-844
Phone+48 222059500
Fax+48 222059501
Class Code64210000
Class DescriptionTelephone and data transmission services
SourceOffice for Official Publications of the European Communities - Tenders electronic daily (Ted)

Version of 2021-01-28

Framework Contract for the Provision of Mobile Telephony Services

The aim of this procurement procedure is the conclusion of framework service contract with single economic operator for the provision of mobile telephony services for staff members and additional selected personnel.

The framework contracts resulting from this tender will be a source of services for the following areas:

1) Provision of SIM cards with subscription plans for mobile voice, text and data services at geographically dispersed locations in the EU MSs and in other countries outside the EU;

2) Provision of solution for mobile services usage control, including the management of data and voice plans, configuration of services on specific sim cards and;

3) Provision of the professional helpdesk that provides troubleshooting to incident notifications and service support operating on 24/7 basis.

Provision of mobile telephony hardware (mobile phones, tablets, smartphone, modems etc.) is out of the scope of this procurement procedure.

Extended TitleFramework Contract for the Provision of Mobile Telephony Services
Extended Description

The framework contracts resulting from this tender will involve the following services:

— deployment of sim cards — numbers portability plan;

— provision of sim cards with subscription plans for mobile voice, text and data services;

— expense management of voice, data and text services and billing requirements;

— service support including: professional 24/7 helpdesk; troubleshooting support; comprehensive solutions to technical issues and incidents;

— complaint procedure for disputed/improper charges or irregularities related to the service performance or billing information;

— special desirable requirement: Provision of specific local SIM cards with voice and data services, in prepaid or post-paid subscription.

The services will be executed on the basis of order forms implementing the framework contract.

Deadline Date2021-02-25
Publication Date2021-01-28
CountryPoland
Procurement StatusActive
TypeOpen procedure
Contract TypeServices
Award CriteriaThe most economic tender
Value4500000.00
OrganisationFrontex — European Border and Coast Guard Agency
AddressPlac Europejski 6
TownWarsaw
Postal Code00-844
Phone+48 222059500
Fax+48 222059501
Class Code64210000
Class DescriptionTelephone and data transmission services
SourceOffice for Official Publications of the European Communities - Tenders electronic daily (Ted)

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