Glendale Nissan honored with Nissan Award of Excellence for 2017
GLENDALE HEIGHTS, Ill., Sept. 21, 2017 /PRNewswire-iReach/ -- When it comes to expensive purchases, it can be difficult to choose the right place to shop. This has long been an issue for customers on the market for a new vehicle, especially as options are clouded by smaller shops known to fix damaged vehicles and sell them as-is for lower costs. It's not surprising that consumers find it difficult to know which companies to trust. The best way to find out which dealerships are most honorable is to check with previous customers, which is just what Nissan does.
Though dealerships may be associated with a specific brand, many people aren't aware that they are privately owned, which means experiences can differ wildly even between dealerships offering the same inventory. Local dealership Glendale Nissan, which has long specialized in new Nissan models, has been awarded with the Nissan Award of Excellence for 2017 by Nissan USA. This award is given to dealerships that uphold the Nissan name by offering excellent customer satisfaction, retaining high customer loyalty and showing impressive retail sales.
This award would mean little if it wasn't based directly on customer experiences. Nissan gives out private surveys to owners after they make a purchase, known as the Nissan Owner's First Survey, after the customer has already done business with a dealership, both through sales and service. This allows survey results to be separate and anonymous from dealerships like Glendale Nissan, leading to honest feedback.
In addition to meeting the high criteria for Customer Experience Excellence standards based on surveys, a dealership must also be authorized by Nissan, have 100 percent certification through the Nissan Virtual Academy, be active members of the Regional Marketing Program and achieve 100 percent or greater on the State Sales Effectiveness Report.
Glendale Nissan is a full-service dealership that specializes in new Nissan models and pre-owned vehicles from a variety of automakers. More information on Glendale Nissan can be found at the dealership's website, GlendaleNissan.com. Specific questions may also be directed to staff members by calling 630-469-6100.
Media Contact: Rebecca Balonier, Glendale Nissan, 630-469-6100, rebeccabalonier484@gmail.com
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SOURCE Glendale Nissan
