Qualtrics Mobile Initiative Pairs Always-On Handheld Convenience with the World's Most Agile CX Platform
SALT LAKE CITY and SEATTLE, Nov. 8, 2017 /PRNewswire/ -- Qualtrics, the leader in research and experience management, today announced an accelerated engineering program to anticipate and exceed future trends in mobile customer experience data needs. Qualtrics is dedicating new engineering and support roles to help shape the future of customer experiences on mobile devices.
Qualtrics currently provides a mobile application for customer experience managers to help frontline teams close the loop with customers anytime, anywhere through Qualtrics Tickets(TM), its mobile app. The mobile app is also available offline and is the first step in providing significant feature updates in the near term, including augmented response tools, dashboard functionality and improved security.
Qualtrics Tickets now allows managers to dive into open tickets, follow up with customers, and address action items. Ideal for travel, commuting and addressing urgent requests, the app is a valuable assistant for managers responsible for customer satisfaction and the overall metrics of a customer team.
"Understanding experience drivers at every level is essential to delivering the best possible customer environment," said Webb Stevens, head of product at Qualtrics. "Our CX app helps managers of CX teams to stay on top of key metrics and satisfaction scores to deliver best-in-breed experience programs for their brands by putting our leading CX platform at their fingertips."
As one of the four pillars of the Qualtrics Experience Management Platform(TM), Qualtrics Customer Experience utilizes predictive intelligence technology to help organizations dive into their data, finding key experience drivers and crucial insights. This enables Qualtrics CX to predict customer needs and model net promoter impact, making it possible to provide and manage positive experiences to customers ahead of their expectations.
To learn more about the Qualtrics Customer Experience management platform, please visit https://www.qualtrics.com/customer-experience/.
About Qualtrics
Qualtrics is a single system of record for all experience data, also called X-data(TM), allowing organizations to manage the four core experiences of business--customer, product, employee and brand experiences--on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.
Press Contacts
Julia Giona, Qualtrics
+1 (415) 828-4775
juliag@qualtrics.com
McKenzie Haggard, Method Communications for Qualtrics
+1 (801) 850-3624
mckenzie@methodcommunications.com
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SOURCE Qualtrics
