Janrain in 2017: More Industry-First Achievements
PORTLAND, Ore., Dec. 29, 2017 /PRNewswire/ -- Janrain®, the company that pioneered the Customer Identity and Access Management (CIAM) category, today celebrated another year of industry-first innovations that solidified the company's standing as the leading independent CIAM provider, as recognized by leading research firm Forrester in The Forrester Wave(TM): Customer Identity and Access Management Q2 2017.
"2017 was all about making investments to further our differentiation in providing mission-critical identity cloud services," said Janrain CEO Jim Kaskade. "Janrain continues to set the pace for innovation in the industry while attracting a growing number of global enterprise-class brands to its many industry-first digital identity solutions. As the only independent CIAM leader, Janrain not only helps organizations operationalize their digital customer hubs, but does so with a suite of seamless and safe digital experiences. Our identity innovations will continue to give clients the ability to disrupt their digital ecosystems quickly."
Janrain's innovations are setting the pace for a rapidly-growing market expected to hit $31.75 billion by 2022 (MarketsandMarkets). We celebrate Janrain's innovation advances across the following four categories, along with recognized overall industry milestones summarized below:
-- Identity Activation
-- Identity Security
-- Identity Management
-- Identity Data Integration & Interoperability
Identity Activation Innovation Firsts
-- Customer Journey Analytics: This is an offering that allows clients to
track customers from anonymous visitors to registered users and beyond.
With this valuable information, customers can dramatically improve
real-time segmentation, targeting, and personalization of the digital
end user experience for greater lead generation and sales.
-- Janrain unveiled a new Identity Big Data and Analytics offering for
activation that is powered by the most advanced data platform consisting
of batch, ad-hoc, and real-time capabilities built for Identity of
Things scale. This platform gives global brands the capacity to not only
handle real-time identity events throughout the customer journey, but
they can also be operationalized using Janrain's existing real-time
cloud directory, real-time identity attribute triggers, and real-time
identity integrations with application and marketing solutions.
-- Experience Hub: Instead of distributing and maintaining unique
experiences in each digital application separately, clients can leverage
Janrain's hosted registration, login, and preference center experiences
in its Identity Cloud, which streamlines and centralizes multi-site and
multi-market rollout to drive global consistency, governance, and
security of the identity implementation while reducing the technical
burden for individual teams to manage registration, login, and
preference center functionality.
Identity Security Innovation Firsts
-- First to integrate Fraud Scoring with a CIAM solution: With the help of
phone number intelligence, AI-based web traffic pattern analysis and
extensive data picked from global information services, Janrain Fraud
Score assigns a reputation score to a new user account. A high-risk
score alerts the brand about the customer identities that are a high
risk for potential fraud.
-- First to unveil a new Identity Big Data and Analytics offering for
security that gives global brands the capacity to handle real-time
identity events throughout the customer journey from a security
perspective. Baseline behavior can be compared against anomalies through
their lifecycle that feed a Fraud Score for Security Operations Centers
(SOCs), ultimately reducing time to incident response and remediation.
-- First Universal Integration of CIAM Event Data with SIEM Systems that
focuses security analysts on what's important to reduce time to
remediation for any/all malicious behavior.
-- First to support for Google's latest Authentication and Human
Verification Tools, including Invisible reCAPTCHA and Multi-factor
Authentication (MFA) through Google Authenticator. Invisible reCAPTCHA
automatically detects a human where possible and bypasses traditional
CAPTCHA screens, thereby improving the customer experience. Google
Authenticator expands MFA options by leveraging the Google Authenticator
app to generate one-time use codes, which can be entered into a Janrain
Registration or Login form to confirm the user's identity.
-- Enhanced OpenID support: Janrain was a launch partner and one of the
first adopters of the OpenID Foundation's new OpenID Connect Relying
Party (RP) Certification, which aims to make interoperability easier and
identity systems more secure.
-- First to launch Customer-centric Consent Lifecycle Management to
accelerate GDPR adherence.
-- First CIAM provider to be GDPR ready.
-- First to launch GDPR Primer and Readiness Assessment offering.
-- Security certifications and assessments: Janrain again raised the bar
for the most rigorous security certifications in the CIAM Industry.
Janrain maintains and is audited or assessed for
certification/compliance with ISO 27001:2013, ISO 27018:2014 (PII
Protections in the cloud), SOC 2 Type II (in addition to the Security
Common Criteria, Janrain is compliant for the Availability and
Confidentiality Trust SOC 2 Trust Principles), HIPAA (storage of
healthcare data), HITECH (transmission of healthcare data), Cloud
Security Alliance (CSA star), U.S.-E.U. Privacy Shield Framework
(reviewed by TRUSTe), and TRUSTe privacy program (TRUSTe). Janrain is in
the process of performing a PCI assessment with the intention of
obtaining PCI compliance in 2018. Janrain also supports additional
security and privacy regulations including: COPPA, OIDC
(http://www.oixnet.org/openid-certifications/janrain/), PIPEDA, CFR -
Code of Federal Regulations Title 21, Part 11). In addition to the
security audits mentioned above, in 2017 Janrain successfully passed an
independent vendor penetration and vulnerability test of Janrain's
products, services and infrastructure.
Identity Management Innovation Firsts
-- Customer Insights: Next-generation reporting and dashboarding across
Janrain operational metrics and customer insights.
-- Administration Console: New and advanced data visualization dashboard to
manage the Janrain Identity Cloud.
-- Next Generation Customer Care Portal: Full-featured customer service
tool for CSRs to manage customer identities with enhanced ability to
configure workflows, tasks and roles for CSRs, and improved performance.
-- Symphonic Software and Janrain jointly developed the most Advanced
Fine-Grained Access Control for CIAM. Janrain is the only CIAM provider
that can be used to integrate identity policy across all legacy identity
and access management solutions.
-- First to offer Private Groups Capability for Janrain Identity Cloud®.
-- Expanded global data center footprint: Janrain's Identity Cloud supports
a global footprint of 200 cloud data centers in 49 Availability Zones
within 18 geographic Regions around the world.
Identity Data Integration / Interoperability Innovation Firsts
-- Configurable SAML IDPs: Allows users to self-serve adding any SAML 2.0
IDP into their Janrain Authentication services.
-- Enhanced support for XACML (eXtensible Access Control Markup Language)
improving interoperability between access control implementations by
multiple vendors.
-- Technology integrations: Throughout the year Janrain extended the list
of technologies that Janrain integrates with, which now includes more
than 200 products ranging from marketing and sales automation to
e-commerce and infrastructure and security technologies. Notable
additions in 2017 include IBM QRadar, Splunk Enterprise Security,
ArcSight ESM, LogRhythm, and McAfee Enterprise Security Manager.
Overall Janrain Identity Cloud 2017 Milestones
-- Surpassed servicing over 3,400 Clients and reaching over 1.5 Billion
Identities.
-- 24x7x365 Support Hotline for Development Issues: New support package
tailored for developers with follow-the-sun support.
-- New pricing models supporting single clients with up to 500M identities
under management.
-- Introduction of Janrain University In-Depth Training for Janrain
Identity Cloud®.
-- Joined industry standards group Align Biopharma.
-- Joined IDPro.org as a founding member.
-- Recognized as an overall CIAM leader by leading European research firm
KuppingerCole.
-- Received highest ranking in TechVision Research's evaluation of CIAM
providers.
-- Fueled by CIAM leaders including Janrain, Ovum Research's new video
talks about Identity Management as the Foundation for Personalized
Marketing (a core part of Janrain's history and its current suite of
Identity Activation solutions).
About Janrain
Founded in 2002, Janrain pioneered Customer Identity and Access Management (CIAM) and is widely recognized by industry analysts as a global CIAM leader. The Janrain Identity Cloud® provides identity management, security and activation solutions that enable seamless and safe customer experiences across their digitally connected world, while providing enterprise organizations with deep customer insights. Janrain's identity capabilities include social and traditional login and registration, single sign-on, customer profile data storage and management, customer segments, customer insights and engagement solutions. The company manages a reach to over 1.5 billion digital identities with identity services provided to over 3,400 brands, including Pfizer, Samsung, Whole Foods, Fox News, Philips, McDonald's and Dr Pepper. Janrain is based in Portland, Oregon, with offices in London, Paris and Silicon Valley. For more information, please visit www.janrain.com and follow @janrain.
Contact: Chris Blake, 415-989-9000, chris@msrcommunications.com
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