Leidos awarded marquee contract to provide NASA IT services

Leidos, a FORTUNE® 500 science and technology leader, has been awarded a contract by NASA to provide information technology (IT) end-user services to support the agency’s mission. The single award, firm-fixed-price, indefinite delivery/indefinite quantity contract has a two-year, three-month base period followed by a two-year option, a one-year option, and five one-year award term options for a total potential value of $2.9B if all options are exercised. Work will be performed at 10 NASA centers nationwide.

Under the NASA End-User Services & Technologies (NEST) contract, Leidos will provide, manage, secure, and maintain essential IT services that support the agency’s core business, scientific, research, and computational activities. The NEST contract establishes a long-term outsourcing arrangement with the commercial sector to provide and manage most of NASA's personal computing hardware, supporting infrastructure, agency standard software, mobile IT services, help-desk support, and other associated end-user services.

Leidos’ highly-skilled team of technical experts will leverage their knowledge of NASA and U.S. government policies, processes, and technology to maximize automation and end user support management. This will ensure all systems are secure, whether for routine IT maintenance or new priority requirements for NASA’s nationwide employees. The company will evaluate and analyze data using predictive and descriptive analytics to implement data-driven practices that reduce call volumes, enhance self-service tasks, and ultimately improve customer satisfaction and experience.

“With its size, scope, and scale, the NEST contract is a marquee win for us,” said Angie Heise, Leidos Civil Group President. “Our ultimate goal is to provide intuitive, easy-to-use services that efficiently prevent or resolve problems for the NASA Community, enabling them to have seamless IT services for their critical missions.”
 

View source version on Leidos: https://www.leidos.com/insights/leidos-awarded-marquee-contract-provide-nasa-it-services