Hoteliers Deliver Stellar Guest Experiences with Oracle Innovations

LISBON, Portugal, March 26, 2019 /PRNewswire/ -- ORACLE HOSPITALITY CONNECT -- Updates to Oracle Hospitality OPERA Cloud Service continue to redefine how hoteliers engage and serve guests, from the time they make their reservations through to check-out. With a plethora of new innovations, including a completely redesigned user interface and deeper customer insights, OPERA Cloud Service enables hotel personnel to focus on better connecting with guests and delivering personalized experiences to keep them coming back.

"In a world where guest experience is 'make or break,' today's hoteliers need critical insights into their operations and into each guest's needs, desires and behaviors," said Greg Webb, senior vice president and general manager, Oracle Hospitality. "With this release, our hotel customers can truly hear the 'voice of the guest,' enabling employees to raise their game and deliver on guest experience like never before."

OPERA has long been the preferred hotel management platform for thousands of hotels from the world's most recognizable brands to independent properties. OPERA Cloud brings the same comprehensive features to a cloud-based, mobile-enabled platform. In addition, OPERA Cloud Service now offers open APIs enabling faster and easier integration with third party providers that hotels can leverage to deliver unparalleled guest stays. By moving the property management system to the cloud, hotels can reduce dramatically their IT complexity.

OPERA Cloud's innovations enable the following:

    --  Enhance the guest experience:
        --  Streamline Reservations: a new "look to book" feature provides room
            type and rate inventory for single- and multi-property reservations
            via a shopping cart view for faster booking. Existing reservations
            are easily located via several search options, and one-click access
            to guest details helps staff understand which guests are VIPs,
            repeat customers, loyalty members as well as their preferences.
            Group bookings have also been streamlined.
        --  Ease Arrivals & Check In: new features allow hotel operators to make
            the check-in process seamless and consistent with a set of
            customizable steps. OPERA Cloud is mobile-enabled, allowing staff to
            check-in guests on tablets, eliminating long lines and guest
            frustration while delivering a more personalized check-in
            experience.
        --  Simplify Check-Out: enhanced check out capabilities make it easy to
            settle bills, including preparing and routing bills with multiple
            folios. Drag and drop functionality makes it easy to transfer a
            posting to another folio or room. Integration with EMV credit card
            settlement eases payment processing from the desk or a mobile tablet
            makes it easier to serve the customer in the most convenient
            locations.
    --  Empower Staff: available in 20 languages, the enhanced OPERA Cloud
        Service offers additional capabilities that make the guest journey even
        more rewarding while empowering managers and personnel with detailed
        reports and insights.
        --  Improve Corporate and Property Reporting: with three out-of-the-box
            standard dashboards and sample reports, hotel personnel from
            operations managers to revenue teams can swiftly view and deliver
            insights such as average daily rates, room revenue by property,
            guest profiles, reservation blocks and sales and catering
            information.
        --  Enhance Staff Productivity: OPERA Cloud's "I want to" panel enables
            personnel to easily find tasks they need to perform such as
            assigning a room, canceling a reservation, checking in a guest, or
            creating an invoice. With OPERA Cloud, all departments from
            concierge and valet to housekeeping and maintenance, can leverage
            mobile devices for tasks that will make the guest journey superior.

Additional Resources

    --  Oracle Hospitality OPERA Cloud Service Tutorial
    --  Experience Hospitality Solutions
    --  Follow us on Twitter and the Oracle Hospitality blog
    --  Oracle Hospitality Customer Successes

About Oracle Hospitality
Oracle Hospitality offers a range of software, hardware and related services - including a leading portfolio of cloud solutions for hotel and food and beverage operations - designed for the hospitality industry. Oracle Hospitality brings more than 40 years of experience in best-in-class technology solutions that help our customers elevate the guest experience, streamline operations and enhance profitability - all while reducing the cost and complexity of IT. For more information about Oracle Hospitality, visit oracle.com/hospitality.

About Oracle
The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.

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SOURCE Oracle