Welltok Deploys COVID-19 Communications and Resources Nationwide

DENVER, March 24, 2020 /PRNewswire/ -- Rapid and effective communications are more important than ever to deliver crucial messages around the COVID-19 pandemic. Welltok, a consumer health activation company, has been working with its health plan, provider and employer clients nationwide to effectively and efficiently deploy essential COVID-19 multi-channel communications including critical updates, prevention tips, remote care options and more. Welltok's unique multi-channel capabilities include text, email, automated voice (IVR), AI chatbot and direct mail, which are all delivered through the company's HIPAA compliant and HITRUST certified systems.

Over the past several weeks and for the foreseeable future, Welltok is closely collaborating with its clients in one or more of the following ways:

    --  Critical communications: to support many of its clients' need to quickly
        scale its outreach, Welltok created a dedicated COVID-19 communication
        offering that includes reminders and education about prevention, risk
        management and mitigation, emotional wellbeing, emergency preparedness
        and more. Tailored messaging is available for high-risk groups such as
        older adults or those with chronic conditions. Active campaigns are also
        connecting individuals to community or organization-based support
        resources such as nurse lines and employee assistant programs.
    --  Coordinated outreach: while health and benefit leaders are zealously
        working to meet the needs and demands of their members, patients and
        employees, it is important each organization coordinates outreach across
        departments to maximize effectiveness. Welltok has been working with
        clients to reduce consumer abrasion, coordinating and unifying messages
        for recipients so that they will be most effective and welcomed.
    --  Utilization management: organizations are scrambling to defer
        non-essential in-clinic visits and manage necessary non-COVID-19
        appointments like pre-natal care, chronic disease maintenance and
        vaccinations. By leveraging its social determinants of health database
        (e.g., demographic, income level, household composition) and predictive
        modeling, Welltok is helping clients identify individuals within their
        population who are at higher risk for illness or relapses and connecting
        them with prevention tools and resources outside of the clinical
        setting.
    --  Medication adherence: skipping critical medications is a rising threat,
        and one that could lead to more concerning health issues and highs costs
        in the future. Welltok's predictive models reveal individuals at risk of
        medication non-compliance or facing tough financial decisions related to
        refilling prescriptions that organizations can help overcome. The
        company is working closely with its pharmacy customers to promote
        alternative ways for consumers to get medications - by mail order or
        local deliveries, as well as early medication refills - if available.
    --  Total wellbeing support: COVID-19 is top of mind for everyone right now,
        and the normal daily needs of managing existing conditions, staying
        physically active, eating healthy, managing stress and feeling connected
        are more important than ever. As an integrator of health and wellbeing
        resources, Welltok connects vital resources to consumers such as:
        meQuilibrium for navigating stress and uncertainty; Telespine for remote
        back pain management and telehealth coaching; Hello Heart for digital
        hypertension management; Zipongo for meal kits, ready to eat meals and
        online grocery delivery; and many more.

"During these uncertain and rapidly changing times, consumers are looking for support and answers from organizations that they expect to partner with them in terms of staying and being healthy," said Jeff Margolis, chairman and chief executive officer for Welltok. "As a consumer activation company, we are grateful to serve our provider, employer and health plan customers who must ensure that their patients, employees and members have additional guidance and support during these challenging times."

About Welltok
Welltok is a consumer activation company that drives individuals to take actions that optimize their total wellbeing. Only Welltok leverages advanced analytics and machine learning to engage consumers with timely and relevant multi-channel, personalized resources and incentives. Our solutions integrate data driven SaaS software, curated resources and professional services to help health plans, employers, providers and public entities drive growth, build longitudinal relationships and improve healthcare value. Follow us on Twitter @Welltok.com

Media Contact
Welltok
Erica Sniad Morgenstern
415.697.3496
pr@welltok.com

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SOURCE Welltok, Inc.