SAP SE: Solid Start to 2020 Amidst COVID-19 Crisis

WALLDORF, Germany, April 21, 2020 /PRNewswire/ --

    --  IFRS Cloud Revenue Up 29%; Non-IFRS Cloud Revenue Up 27%
    --  IFRS Cloud Gross Margin Up 5pp; Non-IFRS Cloud Gross Margin Up 3pp
    --  Current Cloud Backlog Up 25%
    --  Total Revenue Up 7%
    --  IFRS Operating Profit Increased Strongly To EUR1.2bn; Non-IFRS Operating
        Profit At EUR1.5bn, Up 1%
    --  IFRS Operating Margin Up 20.8pp; Non-IFRS Operating Margin Down 1.3pp
    --  IFRS EPS Increased Strongly To EUR0.68; Non-IFRS EPS At EUR0.85, Down 5%
    --  Operating Cash Flow Up 6%, Free Cash Flow Up 9%

            Cloud Revenue                                 Total Revenue

            in EUR millions                              in EUR millions


         2,011                         2,012                                      6,521                  6,522

       +29%                    +27% (+25% cc)                                       +7%   
          +7% (+5% cc)

       ---                                                                                                 ---

              The share of more predictable revenue reached 76% in the first quarter of 2020 (+4
                                               percentage points)

            Cloud & Software Revenue                          Operating Profit

            in EUR millions                              in EUR millions


         5,397                         5,398                                      1,210                  1,482

            +6% (+5% cc)                                       N/A    
          +1% (0% cc)

       ---                                                                                                 ---

"Building on last year's momentum, SAP started the first two months of the quarter with strong momentum and healthy growth. For nearly five decades, SAP has been synonymous with mission critical business operations. As the unprecedented global challenges presented by COVID-19 emerged, we benefited from the inherent resilience of our business model and sustainable relevance of our portfolio. Our emphasis on increasing our base of more predictable revenue and the geographic and sector diversity of our business has strongly positioned us to weather the period ahead and emerge stronger in the new normal that will follow."
Christian Klein, CEO

"Our first quarter results highlight the durability of our business. We will continue to balance disciplined expense management with investment in innovation to ensure we maintain and enhance our competitive advantages. Our balance sheet stability and revenue predictability allow us to continuously deliver long-term value for our shareholders."
Luka Mucic, CFO

SAP SE (NYSE: SAP) today announced its financial results for the first quarter ended March 31, 2020.

Business Performance First Quarter 2020

Financial Highlights(1)

Business activity in the first two months of the quarter was healthy. As the impact of the COVID-19 crisis rapidly intensified towards the end of the quarter, a significant amount of new business was postponed. This is reflected, in particular, in the significant year over year decrease in software licenses revenue.

In the first quarter, current cloud backlog(2) was up 25% to EUR6.65 billion (24% at constant currencies). Cloud revenue grew 29% year over year to EUR2.01 billion (IFRS), up 27% (non-IFRS) and 25% (non-IFRS at constant currencies). Software licenses revenue was down 31% year over year to EUR451 million (IFRS and non-IFRS) and down 31% (non-IFRS at constant currencies). Cloud and software revenue grew 7% year over year to EUR5.40 billion (IFRS), up 6% (non-IFRS) and 5% (non-IFRS at constant currencies). Total revenue grew 7% year over year to EUR6.52 billion (IFRS), up 7% (non-IFRS) and 5% (non-IFRS at constant currencies).

The share of more predictable revenue grew by four percentage points year-over-year to 76% in the first quarter.

Cloud gross margin increased 5.3 percentage points year over year to 66.4% (IFRS) and increased by 3.0 percentage points year over year to 69.3% (non-IFRS).

IFRS operating profit in the first quarter increased strongly primarily due to a significantly lower impact from both restructuring expenses and share-based compensation expenses. Operating profit increased year over year to EUR1.21 billion (IFRS), up 1% to EUR1.48 billion (non-IFRS) and was flat (non-IFRS at constant currencies). Operating margin increased 20.8 percentage points year over year to 18.6% (IFRS) and declined 1.3 percentage points year over year to 22.7% (non-IFRS) and 1.3 percentage points to 22.7% (non-IFRS at constant currencies).

In the first quarter, SAP incurred a cost of approximately EUR36 million in relation to the cancellation of its in-person annual SAPPHIRE NOW and other customer events. Absent the cancellations, these expenses would have been recognized in the later quarters for which the events were originally scheduled.

Earnings per share increased strongly year over year to EUR0.68 (IFRS) and was down 5% to EUR0.85 (non-IFRS).

Operating cash flow in the first quarter was EUR2.98 billion, up 6% year-over-year. Free cash flow was up 9% year-over-year at EUR2.58 billion. At the end of the first quarter, net debt was -EUR5.83 billion.

The Company completed its share buyback program of approximately EUR1.5 billion by mid-March and does not plan to conduct further share buybacks in 2020. Further, the dividend proposal of EUR1.58 per share was unchanged. This will be voted on at the Annual General Meeting of Shareholders, which is scheduled to take place as a virtual event on May 20, 2020.

COVID-19 Response

SAP remains focused on supporting its customers, employees and communities during the COVID-19 pandemic. SAP moved quickly to adopt a virtual sales and remote implementation strategy to enable the large majority of its employees to work productively from home and a continuation of its focus on current customers and the addition of new ones.

To ensure the Company's financial flexibility, SAP is slowing hiring and reducing discretionary spend in addition to natural savings e.g. from lower travel and virtual rather than physical events.

SAP is focused on ensuring continuity for its customers and partners, and SAP's data centers are online with appropriate backup plans. SAP is also focused on the safety of the small number of its employees who are required to work onsite.

SAP is also providing solutions to address many of the issues faced by its customers and the broader business community:

    --  SAP is offering free access to Remote Work Pulse by Qualtrics so
        organizations can understand how their employees are doing and what
        support they need as they adapt to new work environments.
    --  To address massive disruptions impacting global supply chains, SAP
        opened up free access to SAP Ariba Discovery so that any buyer can post
        immediate sourcing needs and any supplier can respond. SAP has seen a
        more than 50% increase in buyer postings since the offering went live.
        One critical example was sourcing hospital beds for a temporary
    --  SAP is leveraging its vast ecosystem by inviting all its partners to
        post their free and open offerings on the SAP Community to help support
        businesses and address the global challenges related to the fight
        against COVID-19.
    --  SAP is a partner and sponsor of the HPI FutureSOC Labs which is donating
        server power to a research initiative by Stanford University. This
        initiative simulates movement and folding of proteins which could be
        relevant for the development of vaccines.

Due to the current uncertainty regarding the duration and severity of the COVID-19 pandemic, SAP cannot predict whether our response to date or actions that we may take in the future will be effective in mitigating the impact of COVID-19 on our business and results of operations.

Segment Performance First Quarter 2020

SAP has updated its segment structure to reflect recent organizational changes.(3) Its four reportable segments "Applications, Technology & Support", "Concur", "Qualtrics" and "Services" showed the following performance:

Applications, Technology & Support (AT&S)

In the first quarter, segment revenue in AT&S was up 5% to EUR4.99 billion year-over-year (up 3% at constant currencies). Solutions which contributed to this growth are listed below.


SAP S/4HANA is an intelligent, integrated ERP system that runs on our real time in-memory platform, SAP HANA. It addresses industry-specific requirements with proven best practices for 26 verticals and enables new business models as marketplaces evolve. It revolutionizes business processes with intelligent automation, supported by artificial intelligence and robotic process automation. It helps users make better decisions faster with embedded analytics, a conversational interface, and digital assistants. SAP offers customers a choice of deployment options including cloud, on-premise and hybrid so they can choose the scenario or combination that is right for them, all on the same data model with a consistent user experience.

Approximately 300 SAP S/4HANA customers were added in the quarter, taking total adoption to approximately 14,100 customers, up 23% year over year, of which more than 6,700 are live. In the first quarter, more than 45% of the additional SAP S/4HANA customers were net new.

In Q1, world class organizations such as Danone, Dehner Holding, AO Tander, Indorama Ventures, and Cogna Educação selected SAP S/4HANA. Korea Southern Power, Bristol-Myers Squibb, PVH Corp, and Anta Group recently went live on SAP S/4HANA. A fast-growing number of companies of all sizes including Sun Life Financial and Hitachi High Tech began deploying SAP S/4HANA in part or entirely in the cloud. MTU Rolls Royce is now live on SAP S/4HANA Cloud.

Human Experience Management (HXM)

The SAP SuccessFactors Human Experience Management (HXM) Suite provides solutions for core HR and payroll, talent management, employee experience management and people analytics. Built as a highly scalable platform it meets complex cross border requirements, delivering tax regulation and HR policy updates in 98 specific countries, 42 languages and payroll in 45 countries.

HXM is designed around what employees need, how they work, and what motivates them. It empowers employees and enables HR leaders to accelerate business growth.

SAP SuccessFactors HXM solutions leverage Qualtrics solutions allowing customers to capture insights from employees and link them with operational data to see what is happening, understand why and take action. More than 550 customers have selected these solutions since their launch in May 2019.

Chobani, Volaris, and Hyundai Motor Europe were some of many competitive wins.

Banco Galicia, one of the most important private banks in Argentina, relies on SAP's innovative cloud solutions to boost and transform its growth strategy. With more than 3 million clients, the bank acquired SAP SuccessFactors and Qualtrics, improving the experience of more than 6,000 employees

Nexa went live on SAP SuccessFactors this quarter.

SAP Customer Experience

SAP Customer Experience (CX) combines leading solutions for commerce. service, marketing, sales, and customer data, enabling companies to manage and deliver personalized customer experiences across touchpoints and channels based on a complete view of the customer. As part of the Intelligent Enterprise, SAP CX suite integrates with SAP S/4HANA from demand signals to fulfillment in one end-to-end process.

SAP CX solutions also use the benefits of Qualtrics Customer Experience Management to understand the wants and needs of customers. This enables organizations to combine customer feedback and operational data to listen, understand and take action in the moment to improve the customer experience.

Smartsheet was one of many companies who chose SAP Customer Experience solutions, while Mindray and Kennametal went live in Q1.

Business Technology Platform

SAP's business technology platform helps customers to turn their data into business value. It encompasses database and data management, application development and integration, analytics, and intelligent technologies. The business technology platform represents a combination of SAP's leading technologies such as SAP HANA, SAP Cloud Platform, SAP Data Warehouse Cloud, SAP Analytics Cloud, SAP Data Intelligence and SAP Intelligent Robotic Process Automation bundled into one single reference architecture. It supports cloud, on-premise and hybrid customer landscapes. Additionally, the business technology platform offers seamless interoperability with hyperscalers' technologies to deliver a high level of scalability and flexibility. The business technology platform provides customers with convenient access to SAP data, SAP technology and SAP pre-configured business services to help them drive business value across their entire solution landscape.

Trident Group selected SAP's business technology platform and analytics cloud solutions and Mercedes-Benz Brazil went live in the first quarter.

Ariba & Fieldglass

SAP Ariba provides collaborative commerce capabilities from sourcing and orders through invoice and payment along with expertise to help customers optimize their spend. It drives simple, intelligent exchanges between millions of buyers and suppliers across both direct and indirect expense categories. The SAP Ariba platform is embedding Qualtrics to enhance experience and to create a continuous feedback loop for buyers and suppliers on the network.

SAP Ariba and SAP Fieldglass, together with SAP Concur, represent SAP's intelligent spend platform, the largest commerce platform in the world with over $3.7 trillion in global commerce annually transacted in more than 180 countries.

In Q1 SAP Ariba was positioned as a Visionary in the Gartner Magic Quadrant for Contract Life Cycle Management. Mabe, Helaba, and Vestas Wind Systems chose SAP Ariba solutions in the first quarter, while Furukawa Electric LatAm S.A. went live.

SAP Fieldglass is the leader in external workforce management and services procurement. It helps organizations find, engage, and manage all types of flexible resources including contingent workers, consultants and freelancers. SAP Fieldglass solutions connect customers with approximately 6.8 million active external workers. Hitachi Systems chose SAP Fieldglass solutions in the first quarter.


In the first quarter, Concur segment revenue was up 14% to EUR428 million year-over-year (up 11% at constant currencies).

Concur provides integrated travel, expense, and invoice management solutions that simplify and automate these time-consuming everyday processes. The SAP Concur mobile app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see and efficiently control their travel spend.

Marzam and General Motors were among the companies who chose SAP Concur solutions in the first quarter.


In the first quarter, Qualtrics segment revenue was up 82% to EUR161 million year-over-year (up 76% at constant currencies).

With Qualtrics, SAP combines market leadership in Experience Management (XM) with end-to-end operational power in 26 industries to help organizations manage and improve the four core experiences of business: customer, employee, product, and brand. Chalhoub Group is one example of numerous companies using the SuccessFactors Qualtrics platform.

The Qualtrics XM(TM) Platform is trusted by over 11,600 customers to listen, understand, and take action on experience data (X-data(TM)) by combining X-data with the operational data (O-data(TM)) systems of the enterprise.

In Q1, Sainsbury's Supermarkets, Mars Incorporated, Energia, Impossible Foods and many others selected Qualtrics to move beyond systems of record to new systems of action and achieve breakthrough results.


In the first quarter, Services segment revenue was up 5% to EUR851 million year-over-year (up 4% at constant currencies).

SAP deploys a global team of service professionals with in-depth expertise in SAP solutions and innovation to help companies drive value creation and succeed in becoming Intelligent Enterprises.

The Services organization simplifies and accelerates digital transformation through:

    --  Outcome-focused services and proactive support offerings designed to
        guide customers transformation from end to end.
    --  Intelligent tools that automate delivery and support.
    --  SAP Model Company templates with prepackaged reference solutions based
        on leading industry practices and processes.
    --  Value-added partnerships with leading system integrators that facilitate
        success in any environment.

(1) Q1 2020 results were also impacted by other effects. For details, please refer to the disclosures on page 24 of this document.
(2) For an explanation please refer to page 7 of this document. Additional information is available at
(3) For additional information regarding changes in SAP's segment structure please refer to section H.1

Segment Results at a Glance

          Segment Performance First Quarter 2020


                                                  Applications, Technology &


          EUR million, unless otherwise                   
              Actual      Delta in %     Delta in %     
        Actual         Delta in %          Delta in %        
       Actual             Delta in %          Delta in %       
         Actual              Delta in %               Delta in %

          (Non-IFRS)                                                                                curr.                                                    curr.                                                          curr.                                                                 curr.


          Cloud revenue                                               1,523               27               25                 0       
             NA                 367                    16                   13                  120                         88                         83

          Segment revenue                                             4,986                5                3               851                  5                     4                  428                    14                   11                  161                         82                         76

          Segment profit (loss)                                       1,843                4                3                84 
              >100                     161                    18                   14          

          Cloud gross margin                                          64.4%    
              NM1)              88.1%       
              3.2pp               90.8%       

          Segment margin                                              37.0%   
           -0.3pp             9.9%    
              6.2pp              37.6%       
              1.0pp               -7.5%     

                1) NM = not meaningful

Regional Revenue Performance

SAP had a solid performance in the EMEA region with cloud and software revenue increasing 7% (IFRS) and 6% (non-IFRS at constant currencies). Cloud revenue increased 35% (IFRS) and 34% (non-IFRS at constant currencies) with Germany and the Netherlands being highlights. France, Italy and Switzerland had strong quarters in software licenses revenue.

The Company had a solid performance in the Americas region. Cloud and software revenue increased 10% (IFRS) and 7% (non-IFRS at constant currencies). Cloud revenue increased 27% (IFRS) and 21% (non-IFRS at constant currencies) with Canada and Brazil being highlights. In addition, Mexico and Brazil had strong quarters in software licenses revenue.

In the APJ region, SAP had a solid quarter considering the early outbreak of COVID-19 in the region. Cloud and software revenue was up 1% (IFRS) and flat (non-IFRS at constant currencies). Cloud revenue increased 25% (IFRS) and 24% (non-IFRS at constant currencies) with Japan and South Korea being highlights. For software licenses revenue, Japan and Australia had solid quarters.

Financial Results at a Glance

       First Quarter 2020



       EUR million, unless otherwise stated                                                       
              Q1 2020         
              Q1 2019             Delta in %   
       Q1 2020     
       Q1 2019      Delta in %       Delta in %

    ---                                                                                                                                                                                                                              ---

       Current cloud backlog2)                                                                         
              NA          6,647            5,329               25                 24

       Cloud revenue                                                                                           2,011                       1,555                      29           2,012            1,581               27                 25

       Software licenses and support revenue                                                                   3,386                       3,489           
              -3          3,386            3,489    

       Cloud and software revenue                                                                              5,397                       5,044                       7           5,398            5,070                6                  5

       Total revenue                                                                                           6,521                       6,091                       7           6,522            6,118                7                  5

       Share of more predictable revenue (in %)                                                                  76                          72          
              4pp             76               72   

       Operating profit (loss)                                                                                 1,210             
              NA          1,482            1,467                1                  0

       Profit (loss) after tax                                                                                   811             
              NA          1,015            1,080    

       Basic earnings per share (in EUR)                                                                        0.68            
              NA           0.85             0.90    

       Number of employees (FTE, March 31)                                                                   101,150                      98,659                       3   

                ) For a breakdown of the individual adjustments see table "Non-IFRS Adjustments by Functional Areas" in this Quarterly Statement.

                2) As this is an order entry metric, there is no IFRS equivalent.

       Due to rounding, numbers may not add up precisely.

Business Outlook 2020

Consistent with the revised outlook provided in SAP's pre-announcement on April 8th, 2020 the Company expects:

    --  Non-IFRS cloud revenue to be in a range of EUR8.3 billion to EUR8.7
        billion at constant currencies (2019: EUR7.01 billion), up 18% to 24% at
        constant currencies. The original range as provided on January 28th was
        EUR 8.7 billion to EUR9.0 billion.
    --  Non-IFRS cloud and software revenue to be in a range of EUR23.4 to
        EUR24.0 billion at constant currencies (2019: EUR23.09 billion), up 1%
        to 4% at constant currencies. The original range as provided on January
        28th was EUR 24.7 billion to EUR25.1 billion.
    --  Non-IFRS total revenue to be in a range of EUR27.8 to EUR28.5 billion at
        constant currencies (2019: EUR27.63 billion), up 1% to 3% at constant
        currencies. The original range as provided on January 28th was EUR 29.2
        billion to EUR29.7 billion.
    --  Non-IFRS operating profit to be in a range of EUR8.1 to EUR8.7 billion
        at constant currencies (2019: EUR8.21 billion), down 1% to up 6% at
        constant currencies. The original range as provided on January 28th was
        EUR 8.9 billion to EUR9.3 billion.
    --  The share of more predictable revenue to reach approximately 72%. The
        original share as provided on January 28th was approximately 70%.

In light of the COVID-19 impact and the revised operating profit outlook, SAP reassessed its cash flow expectations for 2020 and now expects an operating cash flow of approximately EUR5 billion (previously approximately EUR6 billion) and a free cash flow of approximately EUR3.5 billion (previously approximately EUR4.5 billion).

The revised outlook assumes the current COVID-19 induced challenging demand environment deteriorates through the second quarter before gradually improving in the third and fourth quarter as economies reopen and population lockdowns end.

While SAP's full-year 2020 business outlook is at constant currencies, actual currency reported figures are expected to be impacted by currency exchange rate fluctuations as the Company progresses through the year. See the table below for the Q2 and FY 2020 expected currency impacts.

                   Expected Currency Impact Based on March 2020
                           Level for the Rest of the Year


        In percentage


        Cloud revenue                    +2pp to +4pp           -1pp to +1pp


        Cloud and
         revenue                         +1pp to +3pp           -1pp to +1pp


         profit                          +1pp to +3pp           -1pp to +1pp


Ambition 2023

SAP confirms its 2023 ambition which was previously published in its 2019 Integrated Report.

The full Q1 2020 Quarterly Statement can be downloaded from

Additional Information

This Quarterly Statement and all information therein is unaudited.

The 2019 comparative numbers for first quarter only include Qualtrics revenues and profits from acquisition date of January 23rd.

Definition of key growth metrics

Current cloud backlog is the contractually committed cloud revenue we expect to recognize over the upcoming 12 months as of a specific key date. It is thus a subcomponent of our overall remaining performance obligations following IFRS 15.120. The current cloud backlog takes into consideration committed deals only. It can be regarded a lower boundary for cloud revenue to be recognized over the next 12 months, as it excludes utilization-based models without pre-commitments and committed deals closed after the key date. It also excludes contracts ending within the next 12 months that have not yet been renewed. For our committed cloud business, we believe the current cloud backlog's expansion over a period is a valuable indicator of go-to market success, as it reflects both new contracts closed as well as renewal of existing contracts.

Share of more predictable revenue is the total of non-IFRS cloud revenue and non-IFRS software support revenue as a percentage of total revenue

Global commerce is the total commerce volume transacted on the SAP Ariba, SAP Concur and SAP Fieldglass Networks in the trailing 12 months. SAP Ariba commerce includes procurement and sourcing spend.

For explanations on other key growth metrics please refer the performance management section of SAP's Integrated Report 2019, which can be found at


SAP senior management will host a financial analyst conference call today at 2:00 PM (CET) / 1:00 PM (GMT) / 8:00 AM (Eastern) / 5:00 AM (Pacific). The call will be webcast live on the Company's website at and will be available for replay. Supplementary financial information pertaining to the first quarter results can be found at

About SAP

As the Experience Company powered by the Intelligent Enterprise, SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world's transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers' businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. SAP simplifies technology for companies so they can consume our software the way they want -- without disruption. Our end-to-end suite of applications and services enables more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people's lives. For more information, visit

For customers interested in learning more about SAP products:

Global Customer Center: +49 180 534-34-24
United States Only: +1 (800) 872-1SAP (+1-800-872-1727)

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