Apr 22, 2020   SOURCE: PR NewsWire

As Communications Networks Are Declared Essential Businesses, VIAVI Provides Enhanced Support to Service Providers and Network Equipment Manufacturers

SAN JOSE, Calif., April 22, 2020 /PRNewswire/ -- Viavi Solutions Inc. (VIAVI) (NASDAQ: VIAV) has augmented worldwide support for field instruments used by fiber, cable and mobile service providers, as well as for lab and production test systems used by network equipment manufacturers. In the current global environment, communications networks have been deemed essential businesses, enabling subscribers to work or learn remotely. These customers need to be ready to install, upgrade, maintain or troubleshoot subscriber services while being socially responsible and safeguarding the health of their employees.

In response, VIAVI has stepped up its support in the following ways:

    --  All regional service centers have been declared essential and remain
        operational. There are at least two service centers in each world
        region, with redundancy between service centers. VIAVI is increasing
        shift rotations, providing employees with personal protective equipment
        (PPE), mandating social distancing and otherwise following all local
        guidelines for health and safety.
    --  VIAVI is honoring commitments to or requests from major customers under
        support contracts, including maintaining continuity in frontline support
        and meeting performance goals, or alternatively limiting physical
        presence on customer premises based on their requirements.
    --  VIAVI is providing 24x7 remote support for the ONMSi fiber monitoring
        system in use at major service providers. Where possible, the company is
        offering remote configuration and deployment. In situations where
        on-site support is required, technicians will follow all local
        guidelines for health and safety.
    --  VIAVI is providing remote support for TM500 and TeraVM lab validation
        solutions, in particular software and technical support to ensure
        customers' R&D projects continue to deliver successfully without needing
        on-site visits from VIAVI personnel.
    --  In North America, VIAVI is enhancing its on-site calibration service,
        which sends a mobile calibration lab to customer locations. Technicians
        will wear PPE and use bleach wipes to clean all equipment. Users drop
        off and pick up equipment outside the lab, with calibration typically
        performed overnight so that users do not experience any downtime.

To minimize the time service provider technicians and contractors need to spend in the field, VIAVI is also providing complimentary remote access on supported instruments through at least June 30. Smart Access Anywhere - available on PC, iOS and Android - can reduce time spent on customer premises and prevent return visits. Supported instrument families include VIAVI OTDR, OneExpert (CATV and DSL), and T-BERD(®)/MTS.

About VIAVI
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for communications service providers, enterprises, network equipment manufacturers, government and avionics. We help these customers harness the power of instruments, automation, intelligence and virtualization to Command the network. VIAVI is also a leader in light management solutions for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, and defense applications. Learn more about VIAVI at www.viavisolutions.com. Follow us on VIAVI Perspectives, LinkedIn, Twitter, YouTube and Facebook.

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     Edelman Significa                              
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     Micah Warren                         
     Monica Czeszak                                 
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     Chevaan Seresinhe                    
     Manish Sharma                                  
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SOURCE VIAVI Solutions