Employee Concierge Back Technologies Raises $3.3 Million to Automate Internal Workflows

BERLIN, June 18, 2020 /PRNewswire/ -- Back Technologies, the employee service platform, today announces that it has raised a seed round of $3.3 million. The investment was led by La Famiglia, with participation from Gradient Ventures, Google's AI-focused venture fund and angel investors such as Microsoft's former Head of Corporate Strategy, Charles Songhurst, Orange's former Board Member, Matthias Hilpert, Eventbrite's founder, Renaud Visage, and the founders of Tourlane and Personio. Existing investors Point Nine Capital and Seedcamp also participated in the seed round.

Companies are under increasing pressure and requirements to automate common workflows and digitally service their employees, especially with the recent trend towards a remote workforce. But existing solutions, like traditional IT ticketing, are clunky, frustrating and hard to use. Back Technologies' employee service platform, called Back, seamlessly integrates with popular workplace chat software such as Slack to quickly solve and manage employee requests. With the rise in remote workers, companies like Slack are currently onboarding thousands of new customers. Many of these messages are repetitive employee requests and digital workflows that Back is helping to efficiently solve. Back combines case management, project management, and knowledge automation on one easy-to-use platform for a range of internal service teams, such as HR, Workplace, Legal, Finance, and IT.

"Companies are struggling to rapidly adapt to digital communication environments. Back provides employees with a seamless experience while also helping companies reduce workload through clever automation. This is a game changer for any team in our hectic and remote work environment," said Christian Eggert, CEO and cofounder of Back Technologies. "We're pleased to have the support from our new investors which will help us to service more customers around the globe."

The cloud-based platform is built for use across a company's business operations teams to more effectively handle employee service and digital workflows as well as approvals. A concierge bot for employees on Slack automatically answers questions based on previous answers or related knowledge documents. Alternatively, it will route the request to the appropriate team, and keep the employee updated on its progress. The platform offers 1-click integrations with knowledge management systems like Confluence and core HR systems like BambooHR and Personio to find related information for any request. Current customers include some of the fastest-growing tech companies in Europe, such as Choco, Marley Spoon, Personio, and Statista.

"Using Back, we're able to better serve our employees and help our team to work more efficiently. The technology has allowed us to reduce our response time to within a day and our resolution times by 71% on average," said Laura Christenhuß, People Operations Manager at Marley Spoon.

With this new funding, the company plans to grow its market presence in the United States, while also expanding across Europe. It plans to hire new talent for engineering, marketing and sales roles and hopes to double its team this year.

"The remote-work economy is here to stay and existing solutions for internal case management are failing to meet the needs of workers," said Darian Shirazi, General Partner at Gradient Ventures. "We're excited by Back's novel solution to automate the development of internal content and answer the questions workers have to excel at their jobs."

For a limited time, Back Technologies is offering a free two month trial of its product. For more information, visit https://backhq.com.

About Back Technologies

Founded in 2018, Back Technologies is re-imagining employee service with a mission to enable companies to focus on what they do best. The company's employee service platform, Back, enables teams in HR, IT, Finance, Legal and other internal services to resolve employee requests faster via Slack and Email. The company was created by serial entrepreneurs Christian Eggert and James Lafa, who previously worked together at Minodes, and Janis Zech.

About La Famiglia

La Famiglia is a European seed stage venture capital fund investing into B2B technology companies that enable or disrupt large industries. La Famiglia is backed by a selection of world-leading entrepreneurs from various industries that provide precious early market access, impactful partnerships and deep expertise for our portfolio companies.

About Gradient Ventures

Gradient Ventures is Google's AI-focused venture fund - investing in and connecting early-stage startups with Google's resources, innovation, and technical leadership in artificial intelligence. The fund focuses on helping founders navigate the challenges in developing new technology products, allowing companies to take advantage of the latest techniques so that great ideas can come to life. Gradient was founded in 2017 and is based in Palo Alto, California. For more information, visit www.gradient.com.

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SOURCE Back Technologies