Salesforce Announces Strong Second Quarter Fiscal 2021 Results

SAN FRANCISCO, Aug. 25, 2020 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced results for its fiscal second quarter ended July 31, 2020.

"It's humbling to have had one of the best quarters in Salesforce's history against the backdrop of multiple crises seriously affecting our communities around the world," said Marc Benioff, Chair and CEO of Salesforce. "Salesforce was founded on our belief in stakeholder capitalism and our core values of trust, customer success, innovation and equality. Our success in the quarter brought all of this together with the power of our Customer 360 platform, the resilience of our business model, putting our customers first and doing our part to take care of all of our stakeholders. We know that together we have an opportunity to emerge from these times even stronger."

Salesforce delivered the following results for its fiscal second quarter:

Revenue: Total second quarter revenue was $5.15 billion, an increase of 29% year-over-year, and 29% in constant currency. Subscription and support revenues for the quarter were $4.84 billion, an increase of 29% year-over-year. Professional services and other revenues for the quarter were $0.31 billion, an increase of 23% year-over-year.

Earnings per Share: Second quarter GAAP diluted earnings per share was $2.85, and non-GAAP diluted earnings per share was $1.44. Mark-to-market accounting of the company's strategic investments, required by ASU 2016-01, benefited GAAP diluted earnings per share by $0.55 based on a U.S. tax rate of 25% and non-GAAP diluted earnings per share by $0.58 based on a non-GAAP tax rate of 22%. GAAP diluted earnings per share was also benefited by $2.17 as the company changed its international corporate structure, which included the consolidation of intangible property, resulting in a $2 billion net tax benefit related to foreign deferred tax assets. Please note that this had no impact on Non-GAAP diluted earnings per share, as the company utilizes a fixed long-term projected non-GAAP tax rate, which generally excludes effects for discrete events.

Cash: Cash generated from operations for the second quarter was $0.43 billion, a decrease of 2% year-over-year. Total cash, cash equivalents and marketable securities ended the second quarter at $9.28 billion.

Remaining Performance Obligation: Remaining performance obligation ended the second quarter at approximately $30.6 billion, an increase of 21% year-over-year. Current remaining performance obligation ended the second quarter at approximately $15.2 billion, an increase of 26% year-over-year, 24% in constant currency.

As of August 25, 2020, the company is initiating its revenue guidance, GAAP earnings per share guidance, non-GAAP earnings per share guidance, and current remaining performance obligation growth guidance for its third quarter of fiscal year 2021. As of August 25, 2020, the company is raising its revenue guidance, GAAP earnings per share guidance, non-GAAP earnings per share guidance, and operating cash flow guidance previously provided on May 28, 2020 for its full fiscal year 2021. Management will provide further commentary around these guidance assumptions on its earnings call, which is expected to occur on August 25, 2020 at 2:00 PM Pacific Time.

Our guidance assumes no change to the value of the company's strategic investment portfolio resulting from ASU 2016-01 as it is not possible to forecast future gains and losses. In addition, the guidance below is based on estimated GAAP tax rates that reflect the company's currently available information, and excludes forecasted discrete tax items such as excess tax benefits from stock-based compensation. The GAAP tax rates may fluctuate due to future acquisitions or other transactions.


                                                              
          
              Q3 FY21              Full Year FY21
                                                                
              Guidance        
            Guidance



     Revenue                                               
          $5.24 - $5.25 Billion 
        $20.7 - $20.8 Billion



     Y/Y Growth                                                                     16%                  21% - 22%



     GAAP earnings per share                                     
            $0.03 - $0.04     
            $3.12 - $3.14



     Non-GAAP earnings per share                                 
            $0.73 - $0.74     
            $3.72 - $3.74



     Operating Cash Flow Growth (Y/Y)                                               N/A                 ~12% - 13%



     Current Remaining Performance Obligation Growth (Y/Y)                         ~19%                       N/A

The following is a per share reconciliation of GAAP diluted earnings per share to non-GAAP diluted earnings per share guidance for the next quarter and the full year:


                                                                                                        Fiscal 2021


                                                                                             Q3                              FY21



     GAAP earnings per share range(1)(2)                                       
     $0.03 - $0.04                   
     $3.12 - $3.14



     Plus



     Amortization of purchased intangibles                                                       $
       0.30                              $
        1.21



     Stock-based expense                                                                         $
       0.61                              $
        2.35



     Less



     Income tax effects and adjustments(3)                                                     $
       (0.21)                           $
        (2.96)



     Non-GAAP diluted earnings per share(2)                                    
     $0.73 - $0.74                   
     $3.72 - $3.74



     Shares used in computing basic GAAP net income per share (millions)                   911                                   907



     Shares used in computing diluted Non-GAAP net income per share (millions)             937                                   929



                            (1) The company's GAAP tax
                             provision is expected to be
                             approximately (20%) for the three
                             months ended October 31, 2020, and
                             approximately (146%) for the year
                             ended January 31, 2021. The GAAP
                             tax rates may fluctuate due to
                             discrete tax items and related
                             effects in conjunction with
                             certain provisions in the Tax Cuts
                             and Jobs Act, future acquisitions
                             or other transactions. The company
                             changed its international
                             corporate structure, which
                             included the consolidation of
                             intangible property, resulting in
                             a $2 billion net tax benefit
                             related to foreign deferred tax
                             assets in the second quarter, and
                             is reflected in the full year GAAP
                             EPS guidance.  This change had no
                             impact on Non-GAAP earnings per
                             share, as the company utilizes a
                             fixed long-term projected Non-
                             GAAP tax rate which generally
                             excludes effects for discrete
                             events.


                            (2) The company's projected GAAP
                             and Non-GAAP diluted earnings per
                             share assumes no change to the
                             value of our strategic investment
                             portfolio resulting from ASU 2016-
                             01 as it is not possible to
                             forecast future gains and losses.
                             While historically the company's
                             strategic investment portfolio has
                             had a positive impact on the
                             company's financial results, that
                             may not be true for future
                             periods, particularly in periods
                             of significant market fluctuations
                             that affect the publicity traded
                             companies within the company's
                             strategic investment portfolio.
                             The impact of future gains or
                             losses from the company's
                             strategic investment portfolio
                             could be material.


                            (3) The company's Non-GAAP tax
                             provision uses a long-term
                             projected tax rate of 22.0%, which
                             reflects currently available
                             information and could be subject
                             to change.

For additional information regarding non-GAAP financial measures see the reconciliation of results and related explanations below.

Quarterly Conference Call
Salesforce will host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

About Salesforce
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies--cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain--to create a 360-degree view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about the company's financial and operating results, which may include expected GAAP and non-GAAP financial and other operating and non-operating results, including revenue, net income, earnings per share, operating cash flow growth, operating margin improvement, expected revenue growth, expected current remaining performance obligation growth, expected tax rates, stock-based compensation expenses, amortization of purchased intangibles, shares outstanding, market growth, environmental, social and governance goals, expected capital allocation, including mergers and acquisitions, capital expenditures and other investments, expectations regarding closing contemplated acquisitions and contributions from acquired companies. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the company's results could differ materially from the results expressed or implied by the forward-looking statements it makes.

The risks and uncertainties referred to above include -- but are not limited to -- risks associated with the impact of, and actions we may take in response to, the COVID-19 pandemic, related public health measures and resulting economic downturn and market volatility; our ability to maintain service performance and security levels meeting the expectations of our customers, and the resources and costs required to avoid unanticipated downtime and prevent, detect and remediate performance degradation and security breaches; the expenses associated with our data centers and third-party infrastructure providers; our ability to secure and costs related to additional data center capacity; our reliance on third-party hardware, software and platform providers; the effect of evolving domestic and foreign government regulations, including those related to the provision of services on the Internet, those related to accessing the Internet, and those addressing data privacy, cross-border data transfers and import and export controls; current and potential litigation involving us or our industry, including litigation involving acquired entities such as Tableau, and the resolution or settlement thereof; regulatory developments and regulatory investigations involving us or affecting our industry; our ability to successfully introduce new services and product features, including any efforts to expand our services beyond the CRM market; the success of our strategy of acquiring or making investments in complementary businesses, joint ventures, services, technologies and intellectual property rights; our ability to realize the benefits from strategic partnerships, joint ventures and investments; our ability to successfully integrate acquired businesses and technologies; our ability to compete in the market in which we participate; the success of our business strategy and our plan to build our business, including our strategy to be a leading provider of enterprise cloud computing applications and platforms; our ability to execute our business plans; our ability to continue to grow unearned revenue and remaining performance obligation; the pace of change and innovation in enterprise cloud computing services; the seasonal nature of our sales cycles; our ability to limit customer attrition and costs related to those efforts; the success of our international expansion strategy; the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations, including as a result of acquisitions; our dependency on the development and maintenance of the infrastructure of the Internet; our real estate and office facilities strategy and related costs and uncertainties; fluctuations in, and our ability to predict, our operating results and cash flows; the variability in our results arising from the accounting for term license revenue products; the performance and fair value of our investments in complementary businesses through our strategic investment portfolio; the impact of future gains or losses from our strategic investment portfolio including gains or losses from overall market conditions that may affect the publicly traded companies within our strategic investment portfolio; our ability to protect our intellectual property rights; our ability to develop our brands; the impact of foreign currency exchange rate and interest rate fluctuations on our results; the valuation of our deferred tax assets and the release of related valuation allowances; the potential availability of additional tax assets in the future; the impact of new accounting pronouncements and tax laws; uncertainties affecting our ability to estimate our tax rate; uncertainties regarding our tax obligations in connection with potential jurisdictional transfers of intellectual property, including the tax rate, the timing of the transfer and the value of such transferred intellectual property; uncertainties regarding the effect of general economic and market conditions; the impact of geopolitical events; uncertainties regarding the impact of expensing stock options and other equity awards; the sufficiency of our capital resources; risks related to our 2023 and 2028 senior notes, revolving credit facility and loan associated with 50 Fremont; our ability to comply with our debt covenants and lease obligations; and the impact of climate change, natural disasters and actual or threatened public health emergencies, including the ongoing COVID-19 pandemic.

Further information on these and other factors that could affect the company's financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it makes with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of the company's website at www.salesforce.com/investor.

Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

© 2020 salesforce.com, inc. All rights reserved. Salesforce and other marks are trademarks of salesforce.com, inc. Other brands featured herein may be trademarks of their respective owners.



     
                salesforce.com, inc.



     
                Consolidated Statements of Operations



     
                (in millions, except per share data)



     
                (Unaudited)




                                                                                                                             Three Months Ended July 31,                  Six Months Ended July 31,


                                                                                                                  2020                    2019           2020                 2019



     Revenues:



     Subscription and support                                                                                         $
         4,840                           $
        3,745                           $
        9,415  $
        7,241



     Professional services and other                                                                              311                               252                      601                            493



     Total revenues                                                                                             5,151                             3,997                   10,016                          7,734



     Cost of revenues (1)(2):



     Subscription and support                                                                                   1,013                               727                    1,979                          1,405



     Professional services and other                                                                              298                               240                      586                            476



     Total cost of revenues                                                                                     1,311                               967                    2,565                          1,881



     Gross profit                                                                                               3,840                             3,030                    7,451                          5,853



     Operating expenses (1)(2):



     Research and development                                                                                     898                               607                    1,757                          1,161



     Marketing and sales                                                                                        2,275                             1,824                    4,665                          3,521



     General and administrative                                                                                   489                               375                      991                            737



     Loss on settlement of Salesforce.org reseller agreement                                                        0                               166                        0                            166



     Total operating expenses                                                                                   3,662                             2,972                    7,413                          5,585



     Income from operations                                                                                       178                                58                       38                            268



     Gains on strategic investments, net                                                                          682                               109                      874                            390



     Other expense                                                                                               (21)                              (3)                    (26)                          (12)



     Income before benefit from (provision for) income taxes                                                      839                               164                      886                            646



     Benefit from (provision for) income taxes (3)                                                              1,786                              (73)                   1,838                          (163)



     Net income                                                                                                       $
         2,625                              $
        91                           $
        2,724    $
        483



     Basic net income per share                                                                                        $
         2.90                            $
        0.12                            $
        3.02   $
        0.62



     Diluted net income per share                                                                                      $
         2.85                            $
        0.11                            $
        2.96   $
        0.61



     Shares used in computing basic net income per share                                                          904                               776                      901                            774



     Shares used in computing diluted net income per share                                                        922                               795                      919                            795





     (1)  Amounts include amortization of intangible assets acquired through business combinations, as follows:




                                                                                                                             Three Months Ended July 31,                  Six Months Ended July 31,


                                                                                                                  2020                    2019           2020                 2019



     Cost of revenues                                                                                                   $
         166                              $
        62                             $
        325    $
        123



     Marketing and sales                                                                                          118                                65                      230                            133





     (2)  Amounts include stock-based expense, as follows:




                                                                                                                             Three Months Ended July 31,                  Six Months Ended July 31,


                                                                                                                  2020                    2019           2020                 2019



     Cost of revenues                                                                                                    $
         63                              $
        46                             $
        115     $
        89



     Research and development                                                                                     184                                98                      350                            179



     Marketing and sales                                                                                          253                               199                      476                            376



     General and administrative                                                                                    78                                45                      141                             87




              (3)              During the three months ended July
                                  31, 2020 the Company recorded
                                  approximately $2.0 billion of
                                  benefit from income taxes due to a
                                  one-time discrete tax item from
                                  the recognition of deferred tax
                                  assets related to an intra-entity
                                  transfer of intangible property.



     
                salesforce.com, inc.



     
                Consolidated Statements of Operations



     
                (As a percentage of total revenues)



     
                (Unaudited)




                                                                                                                                                   Three Months Ended July 31,           Six Months Ended July 31,


                                                                                                                                    2020                  2019                 2020 2019



     Revenues:



     Subscription and support                                                                                                        94                              94             94                         94
                                                                                                                                       %                              %             %                         %



     Professional services and other                                                                                                  6                               6              6                          6



     Total revenues                                                                                                                 100                             100            100                        100



     Cost of revenues (1)(2):



     Subscription and support                                                                                                        19                              18             20                         18



     Professional services and other                                                                                                  6                               6              6                          6



     Total cost of revenues                                                                                                          25                              24             26                         24



     Gross profit                                                                                                                    75                              76             74                         76



     Operating expenses (1)(2):



     Research and development                                                                                                        18                              15             17                         15



     Marketing and sales                                                                                                             44                              46             47                         45



     General and administrative                                                                                                      10                               9             10                         10



     Loss on settlement of Salesforce.org reseller agreement                                                                          0                               4              0                          2



     Total operating expenses                                                                                                        72                              74             74                         72



     Income from operations                                                                                                           3                               2              0                          4



     Gains on strategic investments, net                                                                                             13                               2              9                          5



     Other expense                                                                                                                    0                               0              0                        (1)



     Income before benefit from (provision for) income taxes                                                                         16                               4              9                          8



     Benefit from (provision for) income taxes                                                                                       35                             (2)            18                        (2)



     Net income                                                                                                                      51                               2             27                          6
                                                                                                                                       %                              %             %                         %

                                                                                                                                                                                                                   ===




     (1)  Amounts include amortization of intangible assets acquired through business combinations as a percentage of total revenues, as follows:




                                                                                                                                                   Three Months Ended July 31,           Six Months Ended July 31,


                                                                                                                                    2020                  2019                 2020 2019



     Cost of revenues                                                                                                                 3                               2              3                          2
                                                                                                                                       %                              %             %                         %



     Marketing and sales                                                                                                              2                               2              2                          2





     (2)  Amounts include stock-based expense as a percentage of total revenues, as follows:




                                                                                                                                                   Three Months Ended July 31,           Six Months Ended July 31,


                                                                                                                                    2020                  2019                 2020 2019



     Cost of revenues                                                                                                                 1                               1              1                          1
                                                                                                                                       %                              %             %                         %



     Research and development                                                                                                         4                               2              4                          2



     Marketing and sales                                                                                                              5                               5              5                          5



     General and administrative                                                                                                       1                               1              1                          1



     
                salesforce.com, inc.



     
                Consolidated Balance Sheets



     
                (in millions)



     
                (Unaudited)




                                                                    July 31, 2020                   January 31, 2020



     
                Assets



     Current assets:



     Cash and cash equivalents                                                    $
      4,052                    $
        4,145



     Marketable securities                                                 5,231             3,802



     Accounts receivable, net                                              3,445             6,174



     Costs capitalized to obtain revenue contracts, net                      948               926



     Prepaid expenses and other current assets                             1,170               916



     Total current assets                                                 14,846            15,963



     Property and equipment, net                                           2,528             2,375



     Operating lease right-of-use assets, net                              2,985             3,040



     Noncurrent costs capitalized to obtain revenue contracts, net         1,309             1,348



     Strategic investments                                                 2,555             1,963



     Goodwill                                                             26,301            25,134



     Intangible assets acquired through business combinations, net         4,676             4,724



     Deferred tax assets and other assets, net                             2,580               579



     Total assets                                                                $
      57,780                   $
        55,126



     
                Liabilities and stockholders' equity



     Current liabilities:



     Accounts payable, accrued expenses and other liabilities                     $
      3,485                    $
        3,433



     Operating lease liabilities, current                                    767               750



     Unearned revenue                                                      8,711            10,662



     Total current liabilities                                            12,963            14,845



     Noncurrent debt                                                       2,673             2,673



     Noncurrent operating lease liabilities                                2,407             2,445



     Other noncurrent liabilities                                          1,297             1,278



     Total liabilities                                                    19,340            21,241



     Stockholders' equity:



     Common stock                                                              1                 1



     Additional paid-in capital                                           33,922            32,116



     Accumulated other comprehensive loss                                   (68)             (93)



     Retained earnings                                                     4,585             1,861



     Total stockholders' equity                                           38,440            33,885



     Total liabilities and stockholders' equity                                  $
      57,780                   $
        55,126



     
                salesforce.com, inc.



     
                Consolidated Statements of Cash Flows



     
                (in millions)



     
                (Unaudited)




                                                                                                   Three Months Ended July 31,                    Six Months Ended July 31,


                                                                                           2020                 2019           2020                   2019



     
                Operating activities:



     Net income                                                                                $
      2,625                              $
        91                             $
        2,724    $
       483



     Adjustments to reconcile net income to net cash provided by operating activities:



     Depreciation and amortization                                                         649                            457                      1,307                            894



     Amortization of costs capitalized to obtain revenue contracts, net                    250                            217                        497                            426



     Expenses related to employee stock plans                                              578                            388                      1,082                            731



     Loss on settlement of Salesforce.org reseller agreement                                 0                            166                          0                            166



     Gains on strategic investments, net                                                 (682)                         (109)                     (874)                         (390)



     Tax benefit from intra-entity transfer of intangible property                     (2,003)                             0                    (2,003)                              0



     Changes in assets and liabilities, net of business combinations:



     Accounts receivable, net                                                            (349)                         (146)                     2,745                          2,628



     Costs capitalized to obtain revenue contracts, net                                  (455)                         (173)                     (480)                         (297)



     Prepaid expenses and other current assets and other assets                          (203)                            28                      (214)                          (69)



     Accounts payable and accrued expenses and other liabilities                           693                            293                       (64)                         (252)



     Operating lease liabilities                                                         (209)                         (182)                     (412)                         (346)



     Unearned revenue                                                                    (465)                         (594)                   (2,020)                        (1,573)



     Net cash provided by operating activities                                             429                            436                      2,288                          2,401



     
                Investing activities:



     Business combinations, net of cash acquired                                       (1,154)                         (423)                   (1,257)                          (433)



     Purchases of strategic investments                                                  (232)                          (62)                     (574)                         (221)



     Sales of strategic investments                                                         51                             71                        652                            265



     Purchases of marketable securities                                                (1,681)                         (772)                   (2,515)                        (1,506)



     Sales of marketable securities                                                        207                            375                        544                            461



     Maturities of marketable securities                                                   330                            137                        557                            193



     Capital expenditures                                                                (114)                         (178)                     (437)                         (337)



     Net cash used in investing activities                                             (2,593)                         (852)                   (3,030)                        (1,578)



     
                Financing activities:



     Proceeds from employee stock plans                                                    466                            152                        724                            371



     Principal payments on financing obligations                                          (24)                         (134)                      (72)                         (145)



     Repayments of debt                                                                    (1)                         (201)                       (2)                         (202)



     Net cash provided by (used in) financing activities                                   441                          (183)                       650                             24



     
                Effect of exchange rate changes                                            3                            (1)                       (1)                           (6)



     
                Net increase (decrease) in cash and cash equivalents                 (1,720)                         (600)                      (93)                           841



     
                Cash and cash equivalents, beginning of period                         5,772                          4,110                      4,145                          2,669



     
                Cash and cash equivalents, end of period                                     $
      4,052                           $
        3,510                             $
        4,052  $
       3,510



     
                salesforce.com, inc.



     
                Additional Metrics



     
                (Unaudited)




                                                                      July 31,                 April 30,                January 31,      October 31,            July 31,        April 30,
                                                                                                            2020                    2019
                                                                          2020          2020                                                            2019               2019

                                                                                                                                                                         ---


     
                Full time equivalent headcount (1)                   54,255          51,613                        49,703                             47,677                  40,571           37,485



     
                Financial data (in millions):



     Cash, cash equivalents and marketable securities (2)                     $
     9,283                  $
         9,802                                $
      7,947                           $
     6,529        $
     6,042 $
     6,379



     Strategic investments (3)                                          2,555           1,902                         1,963                              1,760                   1,614            1,548



     Operating lease liabilities                                        3,174           3,164                         3,195                              3,270                   3,047            3,058



     Principal due on the Company's outstanding debt obligations (4)    2,692           2,693                         2,694                              2,845                   2,996            3,197



     Net cash provided by operating activities                            429           1,859                         1,632                                298                     436            1,965



     Capital expenditures                                                 114             323                           136                                170                     178              159




              (1)              Full time equivalent headcount
                                  includes 5,231 from third quarter
                                  fiscal 2020 acquisitions.



              (2)              The Company paid approximately $1.2
                                  billion of cash consideration in
                                  connection with the acquisition of
                                  Vlocity, Inc. in June 2020.



              (3)              In July 2020, one of the Company's
                                  strategic investments completed
                                  its initial public offering,
                                  resulting in an unrealized gain of
                                  $617 million for the three months
                                  ended July 31, 2020.



              (4)              The Company repaid $200 million,
                                  $150 million and $150 million of
                                  the 2021 Term Loan in June 2019,
                                  October 2019 and November 2019,
                                  respectively.

Supplemental Revenue Analysis

Remaining Performance Obligation

Transaction price allocated to the remaining performance obligations represents contracted revenue that has not yet been recognized, which includes unearned revenue and unbilled amounts that will be recognized as revenue in future periods. Transaction price allocated to the remaining performance obligation is influenced by several factors, including seasonality, the timing of renewals, average contract terms and foreign currency exchange rates. Unbilled portions of the remaining transaction price denominated in foreign currencies are revalued each period based on the period end exchange rates.

The portion of the remaining performance obligation that is unbilled is not recorded on the balance sheet. Remaining performance obligation consisted of the following (in billions):


                                 Current         Noncurrent      Total



     As of July 31, 2020 (1)            $
     15.2                       $
     15.4      $
     30.6



     As of April 30, 2020 (2)      14.5                    14.8               29.3



     As of January 31, 2020 (3)    15.0                    15.8               30.8



     As of October 31, 2019 (4)    12.8                    13.1               25.9



     As of July 31, 2019           12.1                    13.2               25.3




              (1)              Includes approximately $750 million
                                  of remaining performance
                                  obligation related to the Tableau
                                  acquisition in August 2019.



              (2)              Includes approximately $700 million
                                  of remaining performance
                                  obligation related to the Tableau
                                  acquisition.



              (3)              Includes approximately $650 million
                                  of remaining performance
                                  obligation related to the Tableau
                                  acquisition.



              (4)              Includes approximately $550 million
                                  of remaining performance
                                  obligation related to the Tableau
                                  acquisition.

Unearned Revenue

Unearned revenue represents amounts that have been invoiced in advance of revenue recognition and is recognized as revenue when transfer of control to customers has occurred or services have been provided. The change in unearned revenue was as follows (in millions):


                                                             Three Months Ended July 31,                Six Months Ended July 31,


                                                     2020                 2019           2020               2019



     Unearned revenue, beginning of period               $
      9,112                           $
     7,585                            $
       10,662  $
     8,564



     Billings and other (1)                        4,632                          3,396                  7,937                          6,110



     Contribution from contract asset                 54                              7                     59                             51



     Revenue recognized ratably over time        (4,657)                       (3,736)                (9,110)                        (7,223)



     Revenue recognized over time as delivered     (190)                         (174)                 (381)                         (346)



     Revenue recognized at a point in time         (304)                          (87)                 (525)                         (165)



     Unearned revenue from business combinations      64                            151                     69                            151



     Unearned revenue, end of period                     $
      8,711                           $
     7,142                             $
       8,711  $
     7,142




              (1)              Other includes, for example,
                                  the impact of foreign
                                  currency translation.

Disaggregation of Revenue

Subscription and Support Revenue by the Company's service offerings

Subscription and support revenues consisted of the following (in millions):


                                                 Three Months Ended July 31,               Six Months Ended July 31,


                                         2020                      2019         2020           2019



     Sales Cloud                             $
     1,279                       $
     1,130                              $
     2,524  $
     2,203



     Service Cloud                     1,303                       1,087             2,555                            2,107



     Salesforce Platform and Other (1) 1,512                         912             2,876                            1,754



     Marketing and Commerce Cloud        746                         616             1,460                            1,177


                                              $
     4,840                       $
     3,745                              $
     9,415  $
     7,241




              (1)              Includes approximately $375 million
                                  and $648 million of revenue for
                                  the three months and six months
                                  ended July 31, 2020, respectively,
                                  contributed from the August 2019
                                  acquisition of Tableau.

Total Revenue by Geographic Locations

Revenues by geographical region consisted of the following (in millions):


                           Three Months Ended July 31,                Six Months Ended July 31,


                   2020                   2019          2020                    2019


     Americas           $
     3,596                             $
     2,816                            $
      6,966  $
     5,433


     Europe       1,070                             786                       2,104                   1,541


     Asia Pacific   485                             395                         946                     760


                        $
     5,151                             $
     3,997                           $
      10,016  $
     7,734




                           Three Months Ended July 31,                Six Months Ended July 31,


                   2020                   2019          2020                    2019


     Americas        70                              70                70
            %                     70
                      %                              %                                                 %


     Europe          21                              20                          21                      20


     Asia Pacific     9                              10                           9                      10


                    100                             100                         100                     100
                      %                              %                          %                      %

Constant Currency Growth Rates

The Company presents constant currency information to provide a framework for assessing how the Company's underlying business performed excluding the effect of foreign currency rate fluctuations. To present this information, current and comparative prior period results for entities reporting in currencies other than United States dollars are converted into United States dollars at the weighted average exchange rate for the quarter being compared to for growth rate calculations presented, rather than the actual exchange rates in effect during that period.

Revenue constant currency growth rates were as follows:


                      
          
          Three Months Ended           
          
          Three Months Ended           
          
          Three Months Ended

                        
          
          July 31, 2020                
          
          April 30, 2020               
          
          July 31, 2019

                   
          
          compared to Three Months     
          
          compared to Three Months     
          
          compared to Three Months

                     
          
          Ended July 31, 2019          
          
          Ended April 30, 2019         
          
          Ended July 31, 2018


      Americas                                            28%                                        29%                                        20%



     Europe                                              38%                                        41%                                        30%


      Asia Pacific                                        23%                                        28%                                        27%


      Total growth                                        29%                                        31%                                        23%

The Company presents constant currency information for current remaining performance obligation to provide a framework for assessing how the Company's underlying business performed excluding the effects of foreign currency rate fluctuations. To present the information, the Company converted the current remaining performance obligation balances in local currencies in previous comparable periods using the United States dollar currency exchange rate as of the most recent balance sheet date.

Current remaining performance obligation constant currency growth rates were as follows:


                 July 31, 2020        April 30, 2020           July 31, 2019
                                             compared to 
     compared to
             
     
      compared to  
     April 30, 2019                     July 31, 2018

                 July 31, 2019


     Total
      growth               24%                       24%                      25%



     
                Supplemental Cash Flow Information



     
                Free cash flow analysis, a non-GAAP measure



     
                (in millions)




                                                                        Three Months Ended July 31,                 Six Months Ended July 31,


                                                                2020               2019             2020            2019



     GAAP net cash provided by operating activities                 $
      429                             $
     436                               $
       2,288 $
     2,401



     Capital expenditures (1)                                 (114)                       (178)                (437)                            (337)



     Free cash flow                                                 $
      315                             $
     258                               $
       1,851 $
     2,064




              (1)              Capital expenditures for the six
                                  months ended July 31, 2020
                                  includes the Company's purchase of
                                  the property located at 450
                                  Mission St. in San Francisco ("450
                                  Mission") in March 2020 for
                                  approximately $150 million.

Supplemental Strategic Investment Information
Gains on strategic investments, net

All fair value adjustments of the Company's publicly traded and privately held equity investments are recorded through the statements of operations. Therefore, the Company anticipates additional volatility to the Company's statements of operations in future periods, due to changes in market prices of the Company's investments in publicly held equity investments and the valuation and timing of observable price changes and impairments of the Company's investments in privately held securities. These changes could be material based on market conditions and events, such as an initial public offering. The results for the current fiscal period are not indicative of the results to be expected for any subsequent quarter or fiscal year.

Gains and losses recognized on strategic investments were as follows (in millions):


                                                                                            Three Months Ended July 31,                Six Months Ended July 31,


                                                                                    2020               2019             2020           2019



     Unrealized gains recognized on publicly traded equity securities, net              $
      623                              $
      66                             $
       623  $
     216



     Unrealized gains (losses) recognized on privately held equity securities, net   14                            0                 (24)                            122



     Realized gains on sales of equity securities, net                               49                           43                  288                              62



     Losses on debt securities, net                                                 (4)                           0                 (13)                           (10)



     Gains on strategic investments, net                                                $
      682                             $
      109                             $
       874  $
     390

In July 2020, one of the Company's strategic investments completed its initial public offering, resulting in an unrealized gain of $617 million for the three months ended July 31, 2020.

Supplemental Debt Information

The carrying values of the Company's borrowings were as follows (in millions):



     
                Instrument      
        
          Date of issuance         Maturity date July 31, 2020                  January 31, 2020



     2023 Senior Notes                
        April 2018          
      April 2023                         $
       995                     $
       995



     2028 Senior Notes                
        April 2018          
      April 2028                 1,490            1,489



     Loan assumed on 50 Fremont     
        February 2015          
      June 2023                   191              193



     Total carrying value of debt                                                            2,676            2,677



     Less current portion of debt                                                              (3)             (4)



     Total noncurrent debt                                                                         $
       2,673                   $
       2,673



       
                salesforce.com, inc.



       
                GAAP Results Reconciled to non-GAAP Results



       The following table reflects selected GAAP results reconciled to non-GAAP results.



       (in millions, except per share data)



       (Unaudited)




                                                                                                         Three Months Ended July 31,                    Six Months Ended July 31,


                                                                                              2020                    2019           2020                   2019



       
                
                  Non-GAAP gross profit

    ---


       GAAP gross profit                                                                          $
         3,840                           $
        3,030                             $
           7,451  $
        5,853



       Plus:



       Amortization of purchased intangibles (1)                                              166                                62                        325                               123



       Stock-based expense (2)                                                                 63                                46                        115                                89



       Non-GAAP gross profit                                                                      $
         4,069                           $
        3,138                             $
           7,891  $
        6,065



       
                
                  Non-GAAP operating expenses

    ---


       GAAP operating expenses                                                                    $
         3,662                           $
        2,972                             $
           7,413  $
        5,585



       Less:



       Amortization of purchased intangibles (1)                                              118                                65                        230                               133



       Stock-based expense (2)                                                                515                               342                        967                               642



       Non-GAAP operating expenses                                                                $
         3,029                           $
        2,565                             $
           6,216  $
        4,810



       
                
                  Non-GAAP income from operations

    ---


       GAAP income from operations                                                                  $
         178                              $
        58                                $
           38    $
        268



       Plus:



       Amortization of purchased intangibles (1)                                              284                               127                        555                               256



       Stock-based expense (2)                                                                578                               388                      1,082                               731



       Non-GAAP income from operations                                                            $
         1,040                             $
        573                             $
           1,675  $
        1,255



       
                
                  Non-GAAP net income

    ---


       GAAP net income                                                                            $
         2,625                              $
        91                             $
           2,724    $
        483



       Plus:



       Amortization of purchased intangibles (1)                                              284                               127                        555                               256



       Stock-based expense (2)                                                                578                               388                      1,082                               731



       Income tax effects and adjustments                                                 (2,160)                             (80)                   (2,393)                             (205)



       Non-GAAP net income                                                                        $
         1,327                             $
        526                             $
           1,968  $
        1,265





                                                                                                         Three Months Ended July 31,                    Six Months Ended July 31,


                                                                                              2020                    2019           2020                   2019



       
                
                  Non-GAAP diluted net income per share

    ---


       GAAP diluted net income per share                                                           $
         2.85                            $
        0.11                              $
           2.96   $
        0.61



       Plus:



       Amortization of purchased intangibles                                                 0.30                              0.16                       0.60                              0.32



       Stock-based expense                                                                   0.63                              0.49                       1.18                              0.92



       Income tax effects and adjustments                                                  (2.34)                           (0.10)                    (2.60)                           (0.26)



       Non-GAAP diluted net income per share                                                       $
         1.44                            $
        0.66                              $
           2.14   $
        1.59



       Shares used in computing Non-GAAP diluted net income per share                         922                               795                        919                               795





       (1)  Amortization of purchased intangibles was as follows:




                                                                                                         Three Months Ended July 31,                    Six Months Ended July 31,


                                                                                              2020                    2019           2020                   2019



       Cost of revenues                                                                             $
         166                              $
        62                               $
           325    $
        123



       Marketing and sales                                                                    118                                65                        230                               133


                                                                                                     $
         284                             $
        127                               $
           555    $
        256






       (2)  Stock-based expense was as follows:




                                                                                                         Three Months Ended July 31,                    Six Months Ended July 31,


                                                                                              2020                    2019           2020                   2019



       Cost of revenues                                                                              $
         63                              $
        46                               $
           115     $
        89



       Research and development                                                               184                                98                        350                               179



       Marketing and sales                                                                    253                               199                        476                               376



       General and administrative                                                              78                                45                        141                                87


                                                                                                     $
         578                             $
        388                             $
           1,082    $
        731



     
                salesforce.com, inc.



     
                Computation of Basic and Diluted GAAP and non-GAAP Net Income Per Share



     (in millions, except per share data)



     (Unaudited)




                                                                                                    Three Months Ended July 31,                 Six Months Ended July 31,


                                                                                           2020                2019             2020                  2019



     
                GAAP Basic Net Income Per Share



     Net income                                                                                $
      2,625                              $
       91                            $
      2,724    $
       483



     Basic net income per share                                                                 $
      2.90                            $
       0.12                             $
      3.02   $
       0.62



     Shares used in computing basic net income per share                                   904                          776                   901                               774




                                                                                                    Three Months Ended July 31,                 Six Months Ended July 31,


                                                                                           2020                2019             2020                  2019



     
                Non-GAAP Basic Net Income Per Share



     Non-GAAP net income                                                                       $
      1,327                             $
       526                            $
      1,968  $
       1,265



     Non-GAAP basic net income per share                                                        $
      1.47                            $
       0.68                             $
      2.18   $
       1.63



     Shares used in computing Non-GAAP basic net income per share                          904                          776                   901                               774




                                                                                                    Three Months Ended July 31,                 Six Months Ended July 31,


                                                                                           2020                2019             2020                  2019



     
                GAAP Diluted Net Income Per Share



     Net income                                                                                $
      2,625                              $
       91                            $
      2,724    $
       483



     Diluted net income per share                                                               $
      2.85                            $
       0.11                             $
      2.96   $
       0.61



     Shares used in computing diluted net income per share                                 922                          795                   919                               795




                                                                                                    Three Months Ended July 31,                 Six Months Ended July 31,


                                                                                           2020                2019             2020                  2019



     
                Non-GAAP Diluted Net Income Per Share



     Non-GAAP net income                                                                       $
      1,327                             $
       526                            $
      1,968  $
       1,265



     Non-GAAP diluted net income per share                                                      $
      1.44                            $
       0.66                             $
      2.14   $
       1.59



     Shares used in computing Non-GAAP diluted net income per share                        922                          795                   919                               795

Non-GAAP Financial Measures: This press release includes information about non-GAAP diluted earnings per share, non-GAAP tax rates, free cash flow and constant currency revenue and constant currency current remaining performance obligation growth rates (collectively the "non-GAAP financial measures"). These non-GAAP financial measures are measurements of financial performance that are not prepared in accordance with U.S. generally accepted accounting principles and computational methods may differ from those used by other companies. Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with the company's consolidated financial statements prepared in accordance with GAAP. Management uses both GAAP and non-GAAP measures when planning, monitoring and evaluating the company's performance.

The primary purpose of using non-GAAP measures is to provide supplemental information that may prove useful to investors and to enable investors to evaluate the company's results in the same way management does. Management believes that supplementing GAAP disclosure with non-GAAP disclosure provides investors with a more complete view of the company's operational performance and allows for meaningful period-to-period comparisons and analysis of trends in the company's business. Further, to the extent that other companies use similar methods in calculating non-GAAP measures, the provision of supplemental non-GAAP information can allow for a comparison of the company's relative performance against other companies that also report non-GAAP operating results.

Non-GAAP diluted earnings per share excludes, to the extent applicable, the impact of the following items: stock-based compensation, amortization of acquisition-related intangibles, and income tax adjustments. These items are excluded because the decisions that give rise to them are not made to increase revenue in a particular period, but instead for the company's long-term benefit over multiple periods.

Specifically, management is excluding the following items from its non-GAAP earnings per share, as applicable, for the periods presented in the Q2 FY21 financial statements and for its non-GAAP estimates for Q3 and FY21:

    --  Stock-Based Expenses: The company's compensation strategy includes the
        use of stock-based compensation to attract and retain employees and
        executives. It is principally aimed at aligning their interests with
        those of our stockholders and at long-term employee retention, rather
        than to motivate or reward operational performance for any particular
        period. Thus, stock-based compensation expense varies for reasons that
        are generally unrelated to operational decisions and performance in any
        particular period.
    --  Amortization of Purchased Intangibles: The company views amortization of
        acquisition-related intangible assets, such as the amortization of the
        cost associated with an acquired company's research and development
        efforts, trade names, customer lists and customer relationships, and in
        some cases, acquired lease intangibles, as items arising from
        pre-acquisition activities determined at the time of an acquisition.
        While these intangible assets are continually evaluated for impairment,
        amortization of the cost of purchased intangibles is a static expense,
        which is not typically affected by operations during any particular
        period. Although we exclude the amortization of purchased intangibles
        from these non-GAAP measures, management believes that it is important
        for investors to understand that such intangible assets were recorded as
        part of purchase accounting and contribute to revenue generation.
    --  Gains on Strategic Investments, net: Upon the adoption of Accounting
        Standards Update 2016-01 on February 1, 2018, the company is required to
        record all fair value adjustments to its equity securities held within
        the strategic investment portfolio through the statement of operations.
        As it is not possible to forecast future gains and losses, the company
        assumes no change to the value of its strategic investment portfolio in
        its GAAP and non-GAAP estimates for future periods.
    --  Income Tax Effects and Adjustments: The company utilizes a fixed
        long-term projected non-GAAP tax rate in order to provide better
        consistency across the interim reporting periods by eliminating the
        effects of items such as changes in the tax valuation allowance and tax
        effects of acquisition-related costs, since each of these can vary in
        size and frequency. When projecting this long-term rate, the company
        evaluated a three-year financial projection that excludes the direct
        impact of the following non-cash items: stock-based expenses and the
        amortization of purchased intangibles. The projected rate also assumes
        no new acquisitions in the three-year period, and considers other
        factors including the company's expected tax structure, its tax
        positions in various jurisdictions and key legislation in major
        jurisdictions where the company operates. For fiscal 2020, the company
        used a projected non-GAAP tax rate of 22.5%. For fiscal 2021, the
        company uses a projected non-GAAP tax rate of 22.0%, which reflects
        currently available information, as well as other factors and
        assumptions. The non-GAAP tax rate could be subject to change for a
        variety of reasons, including the rapidly evolving global tax
        environment, significant changes in the company's geographic earnings
        mix due to acquisition activity, or other changes to the company's
        strategy or business operations. The company will re-evaluate its
        long-term rate as the rate as appropriate.

The company defines the non-GAAP measure free cash flow as GAAP net cash provided by operating activities, less capital expenditures. For this purpose, capital expenditures includes the cash consideration related to the purchase of 450 Mission in March 2020, but does not include our strategic investments.

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SOURCE Salesforce