CVS Health Reports Third Quarter Results With Diversified Assets Delivering Strong Enterprise Performance

WOONSOCKET, R.I., Nov. 6, 2020 /PRNewswire/ --

Continued Responsiveness to COVID-19:

    --  Ongoing support for employees, consumers and communities across the
        country
    --  Doubled the number of test sites to more than 4,000 CVS Pharmacy
        locations nationwide
    --  Selected to administer vaccines to long-term care facilities
    --  Consumer-driven health care model increases access to products and
        services

Third Quarter Highlights:

    --  Total revenues increased to $67.1 billion, up 3.5% compared to prior
        year
    --  GAAP diluted earnings per share of $0.93 and GAAP operating income of
        $3.2 billion
    --  Adjusted EPS of $1.66 and adjusted operating income of $3.6 billion
    --  Results reflect significant planned investments benefiting our
        customers, members, clients and colleagues

Year-to-date Highlights:

    --  Generated cash flow from operations of $12.3 billion

2020 Full Year Guidance:

    --  Raised GAAP diluted EPS guidance range to $5.60 to $5.70 from $5.16 to
        $5.29
    --  Raised Adjusted EPS guidance range to $7.35 to $7.45 from $7.14 to $7.27
    --  Raised cash flow from operations guidance range to $12.75 billion to
        $13.25 billion from $11.0 billion to $11.5 billion

CVS Health Corporation (NYSE: CVS) today announced operating results for the three months ended September 30, 2020.

CVS Health President and CEO Larry J. Merlo stated, "Our strong third quarter results demonstrate continued execution of our long-term strategic plan that is transforming the way health care is delivered. As an integrated health services provider, we're developing holistic and innovative solutions that meet the needs of our customers in the community, in the home or in the palm of their hand.

"Our comprehensive pandemic response shows the power of a diverse and agile enterprise. We've opened more than 4,000 COVID-19 test sites across the country since March, and have administered over six million tests. We're helping businesses and universities safely reopen and we were recently selected to administer COVID-19 vaccinations in long-term care facilities. We'll continue to play a vital role in our nation's recovery thanks to the tireless efforts of our nearly 300,000 employees."

A summary of the Company's response to the COVID-19 pandemic is included on page six.

(_____________________________________________)


             The Company presents both GAAP and
              non-GAAP financial measures in
              this press release to assist in
              the comparison of the Company's
              past financial performance with
              its current financial performance.
              See "Non-GAAP Financial
              Information" on pages 12 through
              13 and endnotes on page 25 for
              explanations of non-GAAP
              financial measures presented in
              this press release. See pages 14
              through 17 and page 24 for
              reconciliations of each non-GAAP
              financial measure to the most
              directly comparable GAAP financial
              measure.

Consolidated Third Quarter Results


                                                                                 
             
             Three Months Ended                 
           
        Nine Months Ended

                                                                                    
            
              September 30,                     
           
        September 30,



                                         In millions, except per share amounts  2020                                2019        Change          2020                           2019 Change

    ---


       Total revenues                                                                $
           67,056                      $
        64,810                        $
           2,246                  $
       199,152        $
       189,887 $
     9,265



       Operating income                                                       3,249                                 2,928                  321                         11,387           8,950               2,437



       Adjusted operating income (1)                                          3,622                                 3,947                (325)                        13,063          11,573               1,490



       Net income                                                             1,219                                 1,529                (310)                         6,217           4,887               1,330



       Diluted earnings per share                                                      $
           0.93                        $
        1.17                       $
           (0.24)                    $
       4.72           $
       3.75  $
     0.97



       Adjusted EPS (2)                                                                $
           1.66                        $
        1.84                       $
           (0.18)                    $
       6.21           $
       5.35  $
     0.86



       Enterprise prescriptions (3) (4)                                       727.7                                 703.6                 24.1                        2,164.6         2,068.9                95.7

    --  Total revenues increased 3.5% in the three months ended September 30,
        2020 compared to the prior year driven by growth in the Health Care
        Benefits and Retail/LTC segments.
    --  Operating income increased 11.0% in the three months ended September 30,
        2020 compared to the prior year primarily due to a $271 million pre-tax
        gain on the sale of the Company's Coventry Health Care Workers'
        Compensation business ("Workers' Compensation business"), which occurred
        on July 31, 2020, as well as the absence of a $205 million pre-tax loss
        on the sale of the Company's Brazilian subsidiary, Drogaria Onofre Ltda.
        ("Onofre") and a $96 million store rationalization charge, both recorded
        in the three months ended September 30, 2019. This increase was
        partially offset by the decrease in adjusted operating income described
        below.
    --  Adjusted operating income decreased 8.2% in the three months ended
        September 30, 2020 compared to the prior year. The decrease in adjusted
        operating income was primarily due to declines in the Health Care
        Benefits segment, largely attributable to the impact of planned COVID-19
        related investments benefiting customers and members, and continued
        reimbursement pressure in the Retail/LTC segment. These decreases were
        partially offset by improved purchasing economics in the Pharmacy
        Services segment and the favorable impact of enterprise-wide cost
        savings initiatives in the three months ended September 30, 2020.
    --  Net income decreased 20.3% in the three months ended September 30, 2020
        compared to the prior year primarily due to an increase in the loss on
        early extinguishment of debt to $766 million in the three months ended
        September 30, 2020, compared to $79 million in the three months ended
        September 30, 2019. The decrease was partially offset by the higher
        operating income in the three months ended September 30, 2020 described
        above.
    --  The effective income tax rate was 32.5% for the three months ended
        September 30, 2020 compared to 28.3% for the three months ended
        September 30, 2019. The increase in the effective income tax rate was
        primarily attributable to basis differences on the sale of the Workers'
        Compensation business in the three months ended September 30, 2020 and
        the reinstatement of the non-deductible Health Insurer Fee ("HIF") for
        2020. These increases were partially offset by the absence of the impact
        of the sale of Onofre in the three months ended September 30, 2019.

Pharmacy Services Segment

The Pharmacy Services segment provides a full range of pharmacy benefit management solutions to employers, health plans, government employee groups and government sponsored programs. The segment results for the three and nine months ended September 30, 2020 and 2019 were as follows:


                                        
           
             Three Months Ended               
           
        Nine Months Ended

                                           
          
              September 30,                   
           
        September 30,



                         In millions   2020                              2019      Change          2020                            2019 Change

    ---

        Total revenues                       $
         35,711                      $
      36,018                       $
             (307)                  $
     105,583       $
     104,418 $
     1,165


        Operating income              1,564                               1,340                224                           3,949           3,387              562


        Adjusted
         operating
         income (1)                   1,619                               1,439                180                           4,127           3,682              445


        Total pharmacy
         claims
         processed (4)
         (5)                         528.2                               509.5               18.7                         1,575.0         1,480.3             94.7


        Pharmacy network
         (6)                         447.7                               430.2               17.5                         1,333.9         1,250.0             83.9


        Mail choice (7)                80.5                                79.3                1.2                           241.1           230.3             10.8

    --  Total revenues decreased 0.9% in the three months ended September 30,
        2020 compared to the prior year primarily driven by previously disclosed
        client losses and continued price compression, partially offset by
        growth in specialty pharmacy and brand inflation.
    --  Total pharmacy claims processed increased 3.7% on a 30-day equivalent
        basis in the three months ended September 30, 2020 compared to the prior
        year primarily driven by net new business, partially offset by reduced
        new therapy prescriptions in the three months ended September 30, 2020
        as a result of COVID-19.
    --  Operating income and adjusted operating income increased 16.7% and
        12.5%, respectively, in the three months ended September 30, 2020
        compared to the prior year primarily driven by improved purchasing
        economics and growth in specialty pharmacy. The increase was partially
        offset by continued price compression and previously disclosed client
        losses. The increase in operating income also was driven by lower
        amortization expense in the three months ended September 30, 2020.

See the supplemental information on page 19 for additional information regarding the performance of the Pharmacy Services segment.

Retail/LTC Segment

The Retail/LTC segment fulfills prescriptions for medications, provides patient care programs, sells a wide assortment of general merchandise, provides health care services through walk-in medical clinics, provides medical diagnostic testing and provides services to long-term care facilities. The segment results for the three and nine months ended September 30, 2020 and 2019 were as follows:


                                         
           
             Three Months Ended               
           
        Nine Months Ended

                                            
          
              September 30,                   
           
        September 30,



                           In millions  2020                              2019      Change          2020                           2019 Change

    ---

        Total revenues                        $
         22,725                      $
      21,466                       $
            1,259                  $
     67,136        $
     64,028 $
     3,108


        Operating income               1,283                               1,095                188                          3,996           3,884              112


        Adjusted operating
         income (1)                    1,412                               1,516              (104)                         4,371           4,674            (303)


        Prescriptions
         filled (4) (5)                368.4                               352.3               16.1                        1,088.9         1,048.2             40.7

    --  Total revenues increased 5.9% in the three months ended September 30,
        2020 compared to the prior year primarily driven by increased
        prescription volume, higher front store revenues, increased diagnostic
        testing and brand inflation. These increases were partially offset by
        continued reimbursement pressure and the impact of recent generic
        introductions.
    --  Front store revenues increased 2.7% in the three months ended September
        30, 2020 compared to the prior year. The increase was primarily due to
        strength in consumer health sales and an increase in basket size,
        partially offset by decreased customer traffic in the segment's retail
        pharmacies as a result of the COVID-19 pandemic.
    --  Prescriptions filled increased 4.6% on a 30-day equivalent basis in the
        three months ended September 30, 2020 compared to the prior year
        primarily driven by the continued adoption of patient care programs.
        Prescriptions filled in the three months ended September 30, 2020 were
        adversely impacted by the COVID-19 pandemic, which resulted in reduced
        new therapy prescriptions, partially offset by greater use of 90-day
        prescriptions and increased immunizations.
    --  Operating income increased 17.2% in the three months ended September 30,
        2020 compared to the prior year primarily driven by the absence of the
        $205 million pre-tax loss on the sale of Onofre and the $96 million
        store rationalization charge primarily related to operating lease
        right-of-use asset impairment charges in connection with the planned
        closure of underperforming retail pharmacy stores, both recorded in the
        three months ended September 30, 2019. This increase was partially
        offset by the decrease in adjusted operating income described below.
    --  Adjusted operating income decreased 6.9% in the three months ended
        September 30, 2020 compared to the prior year. The decrease in adjusted
        operating income was primarily due to continued reimbursement pressure,
        incremental operating expenses associated with the Company's COVID-19
        pandemic response efforts in the three months ended September 30, 2020
        and declines in long-term care. These decreases were partially offset by
        the increased pharmacy and front store volume described above, improved
        generic drug purchasing and increased diagnostic testing in response to
        the COVID-19 pandemic in the three months ended September 30, 2020.

See the supplemental information on page 20 for additional information regarding the performance of the Retail/LTC segment.

Health Care Benefits Segment

The Health Care Benefits segment offers a full range of insured and self-insured ("ASC") medical, pharmacy, dental and behavioral health products and services. The segment results for the three and nine months ended September 30, 2020 and 2019 were as follows:


                                                                                       
       
            Three Months Ended                         
            
       Nine Months Ended

                                                                                         
       
            September 30,                              
            
       September 30,



                                          In millions, except percentages  2020             2019                       Change             2020     2019                       Change

    ---


       Total revenues                                                          $
     18,698                                     $
     17,181                  $
     1,517                           $
     56,364        $
     52,454 $
     3,910



       Operating income                                                    949                  1,036                                    (87)              5,110                    3,253            1,857



       Adjusted operating income (1)                                     1,080                  1,423                                   (343)              6,035                    4,423            1,612



       Medical benefit ratio ("MBR") (8)                                  84.0                   83.3                                     0.7                78.9                     83.7            (4.8)
                                                                              %                     %                                      %                  %                       %               %



       Medical membership (9)                                                                                                          23.3                22.8                      0.5

    --  Total revenues increased 8.8% in the three months ended September 30,
        2020 compared to the prior year primarily driven by membership growth in
        the Health Care Benefits segment's Government products and the favorable
        impact of the reinstatement of the HIF for 2020. These increases were
        partially offset by the divestitures of Aetna's standalone Medicare Part
        D prescription drug plans (which the Company retained the financial
        results of through 2019) and Workers Compensation business, membership
        declines in the segment's Commercial products and planned COVID-19
        related investments benefiting customers and members in the three months
        ended September 30, 2020.
    --  Operating income and adjusted operating income decreased 8.4% and 24.1%,
        respectively, in the three months ended September 30, 2020, compared to
        the prior year. The decrease in both operating income and adjusted
        operating income was primarily driven by the planned COVID-19 related
        investments described above and the divestitures of Aetna's standalone
        Medicare Part D prescription drug plans ("PDPs") and Workers'
        Compensation business. The decrease in operating income was partially
        offset by the $271 million pre-tax gain on the sale of the Workers'
        Compensation business.
    --  The Health Care Benefits segment's MBR increased 70 basis points in the
        three months ended September 30, 2020 compared to the prior year
        primarily driven by the planned COVID-19 related investments described
        above, shifts in business mix and the divestiture of Aetna's standalone
        PDPs, partially offset by the reinstatement of the HIF for 2020.
    --  Medical membership as of September 30, 2020 of 23.3 million decreased
        316 thousand members compared with June 30, 2020, primarily reflecting a
        decline in Commercial products, partially offset by increases in
        Medicaid and Medicare products.
    --  The Health Care Benefits segment experienced favorable development of
        prior-periods' health care cost estimates during the three months ended
        September 30, 2020 driven by favorable development in its Government
        businesses, primarily attributable to second quarter 2020 performance,
        and development in its Commercial business largely in-line with its
        reserve estimated at June 30, 2020.
    --  Prior years' health care costs payable estimates developed favorably by
        $448 million during the nine months ended September 30, 2020. This
        development is reported on a basis consistent with the prior years'
        development reported in the health care costs payable table in the
        Company's annual audited financial statements and does not directly
        correspond to an increase in 2020 operating results.

See the supplemental information on page 21 for additional information regarding the performance of the Health Care Benefits segment.

COVID-19 Response

CVS Health is uniquely positioned to help the country through the COVID-19 pandemic. The Company has focused its resources on the wellbeing and safety of employees, consumers and the communities it serves. The following are key actions taken to date:

Employees

    --  Providing regular supply of personal protective equipment and adding
        safety features to retail stores.
    --  Provided enhanced benefits, including bonuses to frontline employees,
        dependent care, paid sick leave for part-time employees and paid time
        off to employees who test positive or are quarantined due to exposure.
    --  Hired over 76,000 new and existing full time, part time and temporary
        roles, to date.

Consumers and members

    --  Sent care packages to members diagnosed with COVID-19 through Aetna's
        Healing Better program and Caring for You kits to Medicare members
        enrolled on or before August 1, 2020.
    --  Proactively reached out to more than 825,000 most at-risk members for
        COVID-19.
    --  Waived member cost sharing for COVID-19 diagnostic testing for insured
        members.
    --  Opened crisis response line for members experiencing anxiety related to
        COVID-19 and expanded 24/7 access to Aetna Nurse Medical line for Aetna
        and Caremark members.
    --  Extended waivers for out-of-pocket costs for inpatient hospital
        admissions for treatment or health complications associated with
        COVID-19 for Commercial and Medicare Advantage members through December
        31, 2020.
    --  Extended waivers for cost-sharing for in-network telemedicine visits by
        Commercial members for outpatient behavioral and mental health
        counseling services through December 31, 2020.
    --  Waived Medicare Advantage member out-of-pocket costs for all in-network
        primary care and specialist telehealth visits, including outpatient
        behavioral and mental health counseling services, whether done in-office
        or via telehealth through December 31, 2020.
    --  For Commercial members, waived cost sharing for minor acute care
        evaluation, care management services and certain behavioral health
        services rendered via telephone through December 31, 2020.
    --  Expanded telehealth options ("E-Clinic") offered by MinuteClinic to help
        patients access safe, affordable and convenient non-emergency care.
    --  Extended maintenance prescriptions and waived early refill limits to
        support medication adherence.
    --  Waived fees associated with prescription home delivery and associated
        front store products.

Plan Sponsors

    --  Launched Return Ready, a comprehensive configurable and integrated
        end-to-end COVID-19 testing solution to assist employers and
        universities with the return of their employees, students and staff.
    --  Provided assistance through premium credits.

Providers

    --  Waived advance approvals, streamlined credentialing process, relaxed
        telemedicine policies and removed prior authorization requirements.
        Offering flexible plan designs to help reduce financial burdens.

Communities

    --  Administered more than six million COVID-19 tests nationwide to date.
    --  Doubled the number of COVID-19 testing sites at CVS Pharmacy locations
        to more than 4,000, with more than 50% located in communities with
        significant need for support according to the CDC Social Vulnerability
        Index. Testing is available to children 10 years and older at these
        sites.
    --  In coordination with the U.S. Department of Health and Human Services
        ("HHS"), opened 11 testing sites serving communities disproportionately
        impacted by COVID-19.
    --  Selected to administer COVID-19 vaccines to long-term care facilities.
    --  Launched critical diagnostic testing for the vulnerable senior
        population in long-term care facilities in partnership with three
        states.
    --  Expanded Coram infusion services to help transition eligible IV-therapy
        patients to home-based care, freeing up hospital capacity.
    --  Investing more than $50 million directly and through the Company's
        foundations to address food insecurity, lack of access to telehealth
        services for the underserved, personal protective equipment, mental
        health support for front-line workers and community resilience.
    --  Donating nearly $40 million in products to community organizations
        around the country.
    --  Launched collaboration with Lyft through Aetna to provide access to
        rides for families to help get children safely to school during the
        pandemic.
    --  Served over one million meals to vulnerable populations.
    --  Working with public organizations, including the Centers for Disease
        Control and Prevention, to boost awareness of CVS Health's preparedness
        efforts and capabilities.
    --  Returned all $43 million in funds received from the Coronavirus Aid,
        Relief, and Economic Security Act provider relief fund to HHS.

2020 Full Year Guidance

The Company raised its full year 2020 GAAP diluted EPS guidance range to $5.60 to $5.70 from $5.16 to $5.29 and its full year 2020 Adjusted EPS guidance range to $7.35 to $7.45 from $7.14 to $7.27. The Company also raised its full year 2020 cash flow from operations guidance range to $12.75 billion to $13.25 billion from $11.0 billion to $11.5 billion. While providing these updates to its full year guidance, the Company continues to acknowledge the inherent and unprecedented uncertainty surrounding the ongoing COVID-19 pandemic and its impact.

The adjustments between GAAP diluted EPS and Adjusted EPS include adding back amortization of intangible assets, integration costs related to the Company's acquisition (the "Aetna Acquisition") of Aetna Inc. ("Aetna"), gain on divestiture of the Workers' Compensation business, receipt of amounts owed to the Company under the Patient Protection and Affordable Care Act and the Health Care and Education Reconciliation Act of 2010 (collectively, the "ACA") risk corridor program during October 2020 that were previously fully reserved and loss on early extinguishment of debt.

Teleconference and Webcast

The Company will be holding a conference call today for investors at 8:00 a.m. (Eastern Time) to discuss its third quarter results. An audio webcast of the call will be broadcast simultaneously for all interested parties through the Investor Relations section of the CVS Health website at http://investors.cvshealth.com. This webcast will be archived and available on the website for a one-year period following the conference call.

About CVS Health

CVS Health is a different kind of health care company. We are a diversified health services company with nearly 300,000 employees united around a common purpose of helping people on their path to better health. In an increasingly connected and digital world, we are meeting people wherever they are and changing health care to meet their needs. Built on a foundation of unmatched community presence, our diversified model engages one in three Americans each year. From our innovative new services at HealthHUB(®) locations, to transformative programs that help manage chronic conditions, we are making health care more accessible, more affordable...and simply better. Learn more about how we're transforming health at www.cvshealth.com.

Cautionary Statement Concerning Forward-Looking Statements

The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements made by or on behalf of CVS Health Corporation. Statements in this press release that are forward-looking include Mr. Merlo's quotation, the information under the heading "2020 Full Year Guidance" and the information included in the endnotes and reconciliations. By their nature, all forward-looking statements are not guarantees of future performance or results and are subject to risks and uncertainties that are difficult to predict and/or quantify. Actual results may differ materially from those contemplated by the forward-looking statements due to the risks and uncertainties related to the COVID-19 pandemic, the geographies impacted and the severity and duration of the pandemic, the pandemic's impact on the U.S. and global economies and consumer behavior and health care utilization patterns, and the timing, scope and impact of stimulus legislation and other federal, state and local governmental responses to the pandemic, as well as the risks and uncertainties described in our Securities and Exchange Commission ("SEC") filings, including those set forth in the Risk Factors section and under the heading "Cautionary Statement Concerning Forward-Looking Statements" in our most recently filed Annual Report on Form 10-K and our Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2020.

You are cautioned not to place undue reliance on CVS Health's forward looking statements. CVS Health's forward-looking statements are and will be based upon management's then-current views and assumptions regarding future events and operating performance, and are applicable only as of the dates of such statements. CVS Health does not assume any duty to update or revise forward-looking statements, whether as a result of new information, future events, uncertainties or otherwise.

- Tables Follow -


                                                                                                     
          
                CVS HEALTH CORPORATION


                                                                                           
           
            Condensed Consolidated Statements of Operations


                                                                                                          
          
                (Unaudited)




                                                                                                               Three Months Ended                                      Nine Months Ended

                                                                                                                 September 30,                        
           
              September 30,

                                                                                                                                                                   ---

                                                     In millions, except per share amounts     2020                                2019                                  2020                2019

    ---                                                                                                                                                                                  ---


       Revenues:



       Products                                                                                      $
          47,738                                     $
         47,149                            $
        141,096  $
        136,023



       Premiums                                                                             17,182                                15,539                                  51,749                         47,612



       Services                                                                              1,932                                 1,859                                   5,757                          5,447



       Net investment income                                                                   204                                   263                                     550                            805




       Total revenues                                                                       67,056                                64,810                                 199,152                        189,887



       Operating costs:



       Cost of products sold                                                                40,940                                40,437                                 121,529                        116,654



       Benefit costs                                                                        14,396                                12,850                                  40,534                         39,396



       Operating expenses                                                                    8,471                                 8,595                                  25,702                         24,887




       Total operating costs                                                                63,807                                61,882                                 187,765                        180,937




       Operating income                                                                      3,249                                 2,928                                  11,387                          8,950



       Interest expense                                                                        731                                   747                                   2,229                          2,301



       Loss on early extinguishment of debt                                                    766                                    79                                     766                             79



       Other income                                                                           (54)                                 (31)                                  (153)                          (93)




       Income before income tax provision                                                    1,806                                 2,133                                   8,545                          6,663



       Income tax provision                                                                    587                                   604                                   2,328                          1,776



       Net income                                                                            1,219                                 1,529                                   6,217                          4,887



       Net (income) loss attributable to noncontrolling interests                                5                                     1                                    (11)




       Net income attributable to CVS Health                                                          $
          1,224                                      $
         1,530                              $
        6,206    $
        4,887






       Net income per share attributable to CVS Health:



       Basic                                                                                           $
          0.93                                       $
         1.17                               $
        4.74     $
        3.76



       Diluted                                                                                         $
          0.93                                       $
         1.17                               $
        4.72     $
        3.75



       Weighted average shares outstanding:



       Basic                                                                                 1,310                                 1,302                                   1,308                          1,300



       Diluted                                                                               1,315                                 1,305                                   1,314                          1,303



       Dividends declared per share                                                                    $
          0.50                                       $
         0.50                               $
        1.50     $
        1.50


                                             
          
             CVS HEALTH CORPORATION


                                     
              
         Condensed Consolidated Balance Sheets


                                                  
       
                (Unaudited)




                                     In millions                     September 30,                            December 31,

                                                                              2020                     2019

    ---                                                                                                ---


       Assets:


        Cash and cash equivalents                                                      $
         9,256                        $
       5,683



       Investments                                                          2,831                      2,373


        Accounts receivable, net                                            23,816                     19,617



       Inventories                                                         17,478                     17,516


        Other current assets                                                 5,830                      5,113



           Total current assets                                             59,211                     50,302



        Long-term investments                                               20,216                     17,314


        Property and equipment,
         net                                                                12,349                     12,044


        Operating lease right-of-
         use assets                                                         20,484                     20,860



       Goodwill                                                            79,579                     79,749


        Intangible assets, net                                              31,697                     33,121


        Separate accounts assets                                             4,793                      4,459



       Other assets                                                         4,569                      4,600




       Total assets                                                                 $
         232,898                      $
       222,449






       Liabilities:


        Accounts payable                                                              $
         11,677                       $
       10,492


        Pharmacy claims and
         discounts payable                                                  15,722                     13,601


        Health care costs payable                                            7,593                      6,879


        Policyholders' funds                                                 3,964                      2,991


        Accrued expenses                                                    14,329                     12,133


        Other insurance
         liabilities                                                         1,527                      1,830


        Current portion of
         operating lease
         liabilities                                                         1,789                      1,596


        Current portion of long-
         term debt                                                           5,443                      3,781



           Total current liabilities                                        62,044                     53,303



        Long-term operating lease
         liabilities                                                        18,489                     18,926



       Long-term debt                                                      61,552                     64,699


        Deferred income taxes                                                7,253                      7,294


        Separate accounts
         liabilities                                                         4,793                      4,459


        Other long-term insurance
         liabilities                                                         7,135                      7,436


        Other long-term
         liabilities                                                         2,520                      2,162



        Total liabilities                                                  163,786                    158,279






       Shareholders' equity:



       Preferred stock                                                          -


        Common stock and capital
         surplus                                                            46,388                     45,972



       Treasury stock                                                    (28,164)                  (28,235)


        Retained earnings                                                   49,328                     45,108


        Accumulated other
         comprehensive income                                                1,255                      1,019



           Total CVS Health
            shareholders' equity                                            68,807                     63,864


        Noncontrolling interests                                               305                        306



        Total shareholders' equity                                          69,112                     64,170



        Total liabilities and
         shareholders' equity                                                        $
         232,898                      $
       222,449


                                               
           
                CVS HEALTH CORPORATION


                                    
             
             Condensed Consolidated Statements of Cash Flows


                                                  
              
                (Unaudited)




                                                                                            Nine Months Ended

                                                                      
              
                September 30,



                                                 In millions          2020                                       2019

    ---                                                                                                          ---

        Cash flows from operating activities:


        Cash receipts from
         customers                                                           $
              195,554                        $
       184,519


        Cash paid for
         inventory and
         prescriptions
         dispensed by retail
         network pharmacies                                      (116,590)                                   (109,958)


        Insurance benefits
         paid                                                     (40,221)                                    (38,812)


        Cash paid to other
         suppliers and
         employees                                                (22,185)                                    (21,411)


        Interest and
         investment income
         received                                                      622                                          756


        Interest paid                                              (2,517)                                     (2,675)


        Income taxes paid                                          (2,365)                                     (2,205)



        Net cash provided by
         operating activities                                       12,298                                       10,214





        Cash flows from investing activities:


        Proceeds from sales
         and maturities of
         investments                                                 3,790                                        5,616


        Purchases of
         investments                                               (6,377)                                     (6,011)


        Purchases of property
         and equipment                                             (1,724)                                     (1,890)


        Acquisitions (net of
         cash acquired)                                              (828)                                       (361)


        Proceeds from sale of
         subsidiary                                                    834



       Other                                                            5                                           16



        Net cash used in
         investing activities                                      (4,300)                                     (2,630)





        Cash flows from financing activities:


        Net borrowings of
         short-term debt                                                 -                                         350


        Proceeds from
         issuance of long-
         term debt                                                   7,919                                        3,458


        Repayments of long-
         term debt                                                (10,493)                                     (8,350)


        Derivative
         settlements                                                   (7)                                        (25)


        Dividends paid                                             (1,980)                                     (1,952)


        Proceeds from
         exercise of stock
         options                                                       249                                          183


        Payments for taxes
         related to net share
         settlement of equity
         awards                                                       (75)                                        (85)



       Other                                                         (33)                                          11



        Net cash used in
         financing activities                                      (4,420)                                     (6,410)



        Net increase in cash,
         cash equivalents and
         restricted cash                                             3,578                                        1,174


        Cash, cash
         equivalents and
         restricted cash at
         the beginning of the
         period                                                      5,954                                        4,295



        Cash, cash
         equivalents and
         restricted cash at
         the end of the
         period                                                                $
              9,532                          $
       5,469


                                              
              
                CVS HEALTH CORPORATION


                                 
              
                Condensed Consolidated Statements of Cash Flows


                                                   
              
                (Unaudited)




                                                                                              Nine Months Ended

                                                                                                September 30,



                                                     In millions          2020                                    2019

    ---                                                                                                           ---

        Reconciliation of net income to net cash
         provided by operating activities:



       Net income                                                                $
              6,217                       $
      4,887


        Adjustments required to reconcile net income
         to net cash provided by operating
         activities:


        Depreciation and
         amortization                                                    3,302                                     3,275


        Stock-based compensation                                           288                                       355


        (Gain) loss on sale of
         subsidiary                                                      (271)                                      205


        Loss on early extinguishment
         of debt                                                           766                                        79


        Deferred income taxes and
         other noncash items                                              (25)                                     (38)


        Change in operating assets and liabilities,
         net of effects from acquisitions:


           Accounts receivable, net                                    (3,564)                                  (2,312)



          Inventories                                                      45                                       413



          Other assets                                                  (211)                                    (374)


           Accounts payable and
            pharmacy claims and
            discounts payable                                            3,495                                     2,330


           Health care costs payable
            and other insurance
            liabilities                                                  (474)                                      535


           Other liabilities                                             2,730                                       859



        Net cash provided by
         operating activities                                                    $
              12,298                      $
      10,214

Non-GAAP Financial Information

The Company uses non-GAAP financial measures to analyze underlying business performance and trends. The Company believes that providing these non-GAAP financial measures enhances the Company's and investors' ability to compare the Company's past financial performance with its current performance. These non-GAAP financial measures are provided as supplemental information to the financial measures presented in this press release that are calculated and presented in accordance with GAAP. Non-GAAP financial measures should not be considered a substitute for, or superior to, financial measures determined or calculated in accordance with GAAP. The Company's definitions of its non-GAAP financial measures may not be comparable to similarly titled measures reported by other companies.

Non-GAAP financial measures such as adjusted operating income, adjusted earnings per share (EPS) and adjusted income attributable to CVS Health exclude from the relevant GAAP metrics, as applicable: amortization of intangible assets and other items, if any, that neither relate to the ordinary course of the Company's business nor reflect the Company's underlying business performance.

For the periods covered in this press release, the following items are excluded from the non-GAAP financial measures described above, as applicable, because the Company believes they neither relate to the ordinary course of the Company's business nor reflect the Company's underlying business performance:

    --  The Company's acquisition activities have resulted in the recognition of
        intangible assets as required under the acquisition method of accounting
        which consist primarily of trademarks, customer contracts/relationships,
        covenants not to compete, technology, provider networks and value of
        business acquired. Definite-lived intangible assets are amortized over
        their estimated useful lives and are tested for impairment when events
        indicate that the carrying value may not be recoverable. The
        amortization of intangible assets is reflected in the Company's
        unaudited GAAP condensed consolidated statements of operations in
        operating expenses within each segment. Although intangible assets
        contribute to the Company's revenue generation, the amortization of
        intangible assets does not directly relate to the underwriting of the
        Company's insurance products, the services performed for the Company's
        customers or the sale of the Company's products or services.
        Additionally, intangible asset amortization expense typically fluctuates
        based on the size and timing of the Company's acquisition activity.
        Accordingly, the Company believes excluding the amortization of
        intangible assets enhances the Company's and investors' ability to
        compare the Company's past financial performance with its current
        performance and to analyze underlying business performance and trends.
        Intangible asset amortization excluded from the related non-GAAP
        financial measure represents the entire amount recorded within the
        Company's GAAP financial statements, and the revenue generated by the
        associated intangible assets has not been excluded from the related
        non-GAAP financial measure. Intangible asset amortization is excluded
        from the related non-GAAP financial measure because the amortization,
        unlike the related revenue, is not affected by operations of any
        particular period unless an intangible asset becomes impaired or the
        estimated useful life of an intangible asset is revised.
    --  During the three and nine months ended September 30, 2020 and 2019,
        acquisition-related integration costs relate to the Aetna Acquisition.
        The acquisition-related integration costs are reflected in the Company's
        unaudited GAAP condensed consolidated statements of operations in
        operating expenses within the Corporate/Other segment.
    --  During the three and nine months ended September 30, 2020, the gain on
        divestiture of subsidiary represents the pre-tax gain on the sale of the
        Workers' Compensation business, which the Company sold on July 31, 2020
        for approximately $850 million. The gain on divestiture is reflected as
        a reduction in operating expenses in the Company's unaudited GAAP
        condensed consolidated statements of operations within the Health Care
        Benefits segment. During the three and nine months ended September 30,
        2019, the loss on divestiture of subsidiary represents the pre-tax loss
        on the sale of Onofre, which occurred on July 1, 2019. The loss on
        divestiture primarily relates to the elimination of the cumulative
        translation adjustment from accumulated other comprehensive income and
        is reflected in operating expenses in the Company's unaudited GAAP
        condensed consolidated statements of operations within the Retail/LTC
        segment.
    --  During the three and nine months ended September 30, 2019, the store
        rationalization charges relate to the planned closure of 22
        underperforming retail pharmacy stores in the first quarter of 2020.
        During the nine months ended September 30, 2019, the store
        rationalization charges also relate to the planned closure of 46
        underperforming retail pharmacy stores in the second quarter of 2019.
        The store rationalization charges primarily relate to operating lease
        right-of-use asset impairment charges and are reflected in the Company's
        unaudited GAAP condensed consolidated statements of operations in
        operating expenses within the Retail/LTC segment.
    --  During the three and nine months ended September 30, 2020, the loss on
        early extinguishment of debt relates to the Company's repayment of $6.0
        billion of its outstanding senior notes in August 2020 pursuant to its
        tender offers for such senior notes. During the three and nine months
        ended September 30, 2019, the loss on early extinguishment of debt
        relates to the Company's repayment of $4.0 billion of its outstanding
        senior notes in August 2019 pursuant to its tender offers for such
        senior notes.
    --  The corresponding tax benefit or expense related to the items excluded
        from adjusted income attributable to CVS Health and Adjusted EPS above.
        The nature of each non-GAAP adjustment is evaluated to determine whether
        a discrete adjustment should be made to the adjusted income tax
        provision.

The Company's full year 2020 guidance reconciliation also reflects the receipt of $313 million owed to the Company under the ACA's risk corridor program during October 2020 that was previously fully reserved for as payment was uncertain. After considering offsetting items such as the ACA's minimum medical loss ratio ("MLR") rebate requirements and premium taxes, the Company expects to recognize pre-tax income of approximately $305 million and after-tax income of approximately $220 million during the fourth quarter of 2020. This amount has been excluded from projected full year Adjusted EPS because the Company believes this amount neither relates to the ordinary course of the Company's business nor reflects the Company's underlying business performance.

See endnotes (1) and (2) on page 25 for definitions of non-GAAP financial measures. Reconciliations of each non-GAAP financial measure to the most directly comparable GAAP financial measure are presented on pages 14 through 17 and page 24.


                                                                                                                      
           
        Reconciliations of Non-GAAP Financial Measures to the Most Directly Comparable GAAP Financial Measures




                                                                                                                                                  
              
                Adjusted Operating Income


                                                                                                                                                         
              
                (Unaudited)





       The following are reconciliations of operating income to adjusted operating income:




                                                                                                                           
        
              Three Months Ended September 30, 2020



                                                     In millions                            Pharmacy          Retail/                         Health Care                                               Corporate/                                 Intersegment       Consolidated

                                                                                            Services            LTC                             Benefits                                                Other                                 Eliminations          Totals

    ---                                                                                                                                                                                                                                                         ---

        Operating income (loss)
         (GAAP measure)                                                                              $
     1,564                                                $
              1,283                                                          $
       949                                     $
       (361)           $
     (186)  $
      3,249



       Non-GAAP adjustments:


        Amortization of
         intangible assets                                                                        55                     129                                                          402                                                       1                                                     587


        Acquisition-related
         integration costs                                                                         -                                                                                                                                        57                                                      57


        Gain on divestiture of
         subsidiary                                                                                -                                                                              (271)                                                                                                         (271)



        Adjusted operating
         income (loss) (1)                                                                           $
     1,619                                                $
              1,412                                                        $
       1,080                                     $
       (303)           $
     (186)  $
      3,622





                                                                                                                           
        
              Three Months Ended September 30, 2019



                                                     In millions                            Pharmacy          Retail/                         Health Care                                               Corporate/                                 Intersegment       Consolidated

                                                                                            Services            LTC                             Benefits                                                Other                                 Eliminations          Totals

    ---                                                                                                                                                                                                                                                         ---

        Operating income (loss)
         (GAAP measure)                                                                              $
     1,340                                                $
              1,095                                                        $
       1,036                                     $
       (364)           $
     (179)  $
      2,928



       Non-GAAP adjustments:


        Amortization of
         intangible assets                                                                        99                     120                                                          387                                                       1                                                     607


        Acquisition-related
         integration costs                                                                         -                                                                                                                                       111                                                     111


        Loss on divestiture of
         subsidiary                                                                                -                    205                                                                                                                                                                        205


        Store rationalization
         charge                                                                                    -                     96                                                                                                                                                                         96



        Adjusted operating
         income (loss) (1)                                                                           $
     1,439                                                $
              1,516                                                        $
       1,423                                     $
       (252)           $
     (179)  $
      3,947





                                                                                                                            
        
              Nine Months Ended September 30, 2020


                                                     In millions                            Pharmacy          Retail/                         Health Care                                               Corporate/                                 Intersegment       Consolidated

                                                                                            Services            LTC                             Benefits                                                Other                                 Eliminations          Totals

    ---                                                                                                                                                                                                                                                         ---

        Operating income (loss)
         (GAAP measure)                                                                              $
     3,949                                                $
              3,996                                                        $
       5,110                                   $
       (1,129)           $
     (539) $
      11,387



       Non-GAAP adjustments:


        Amortization of
         intangible assets                                                                       178                     375                                                        1,196                                                       2                                                   1,751


        Acquisition-related
         integration costs                                                                         -                                                                                                                                       196                                                     196


        Gain on divestiture of
         subsidiary                                                                                -                                                                              (271)                                                                                                         (271)



        Adjusted operating
         income (loss) (1)                                                                           $
     4,127                                                $
              4,371                                                        $
       6,035                                     $
       (931)           $
     (539) $
      13,063





                                                                                                                            
        
              Nine Months Ended September 30, 2019



                                                     In millions                            Pharmacy          Retail/                         Health Care                                               Corporate/                                 Intersegment       Consolidated

                                                                                            Services            LTC                             Benefits                                                Other                                 Eliminations          Totals

    ---                                                                                                                                                                                                                                                         ---

        Operating income (loss)
         (GAAP measure)                                                                              $
     3,387                                                $
              3,884                                                        $
       3,253                                   $
       (1,053)           $
     (521)  $
      8,950



       Non-GAAP adjustments:


        Amortization of
         intangible assets                                                                       295                     354                                                        1,170                                                       3                                                   1,822


        Acquisition-related
         integration costs                                                                         -                                                                                                                                       365                                                     365


        Loss on divestiture of
         subsidiary                                                                                -                    205                                                                                                                                                                        205


        Store rationalization
         charges                                                                                   -                    231                                                                                                                                                                        231



        Adjusted operating
         income (loss) (1)                                                                           $
     3,682                                                $
              4,674                                                        $
       4,423                                     $
       (685)           $
     (521) $
      11,573


                                                                                                                                                       
              
                Adjusted Earnings Per Share


                                                                                                                                                               
              
                (Unaudited)





       The following are reconciliations of net income attributable to CVS Health to adjusted income attributable to CVS Health and calculations of GAAP diluted EPS and Adjusted EPS:




                                                                                                                                        Three Months Ended                                                                  Three Months Ended

                                                                                                                                        September 30, 2020                                                                  September 30, 2019

                                                                                                                                                                                                                        ---

                                                     In millions, except per share amounts                            Total                                                 Per                                  Total                                   Per
                                                                                                          Company                                                                                        Company
                                                                                                                                                                        Common                                                                       Common
                                                                                                                                                             Share                                                                             Share

    ---                                                                                                                                                                                                                                                   ---


       Net income (GAAP measure)                                                                                             $
              1,219                                                                                                                 $
     1,529


        Net loss attributable to noncontrolling interests (GAAP measure)                                                  5                                                                                                           1



       Net income attributable to CVS Health (GAAP measure)                                                          1,224                                                                                $
          0.93                                             1,530                    $
     1.17



       Non-GAAP adjustments:



       Amortization of intangible assets                                                                               587                                                            0.44                                                                 607                         0.46



       Acquisition-related integration costs                                                                            57                                                            0.04                                                                 111                         0.09



       (Gain) loss on divestiture of subsidiary                                                                      (271)                                                         (0.20)                                                                205                         0.16



       Store rationalization charge                                                                                      -                                                                                                                                96                         0.07



       Loss on early extinguishment of debt                                                                            766                                                            0.58                                                                  79                         0.06



       Income tax benefit                                                                                            (182)                                                         (0.13)                                                              (220)                      (0.17)



       Income allocable to participating securities, net of tax (a)                                                      -                                                                                                                               (1)




       Adjusted income attributable to CVS Health (2)                                                                        $
              2,181                                                                         $
             1.66                                         $
        2,407          $
     1.84






       Weighted average diluted shares outstanding                                                                                                                      1,315                                                                                            1,305



               (a)               Represents the
                                  corresponding
                                  impact to
                                  income
                                  allocable to
                                  participating
                                  securities,
                                  net of tax,
                                  related to the
                                  items above
                                  excluded from
                                  income from
                                  continuing
                                  operations
                                  attributable
                                  to CVS Health
                                  in determining
                                  adjusted
                                  income from
                                  continuing
                                  operations
                                  attributable
                                  to CVS Health
                                  and
                                  calculating
                                  Adjusted EPS
                                  above.


                                                                                                             Nine Months Ended                                        Nine Months Ended

                                                                                                            September 30, 2020                                        September 30, 2019



                                                     In millions, except per share amounts         Total                               Per                  Total                                Per
                                                                                           Company                                                  Company
                                                                                                                                     Common                                                    Common
                                                                                                                               Share                                                     Share

    ---


       Net income (GAAP measure)                                                                        $
       6,217                                                                                     $
     4,887


        Net income attributable to noncontrolling interests (GAAP measure)                          (11)



       Income allocable to participating securities (GAAP measure)                                                                                                          (3)




       Net income attributable to CVS Health (GAAP measure)                                       6,206                                              $
          4.72                                          4,884                    $
     3.75



       Non-GAAP adjustments:



       Amortization of intangible assets                                                          1,751                                       1.33                                               1,822                         1.40



       Acquisition-related integration costs                                                        196                                       0.15                                                 365                         0.28



       (Gain) loss on divestiture of subsidiary                                                   (271)                                    (0.20)                                                205                         0.16



       Store rationalization charges                                                                                                                                                             231                         0.17



       Loss on early extinguishment of debt                                                         766                                       0.58                                                  79                         0.06



       Income tax benefit                                                                         (497)                                    (0.37)                                              (611)                      (0.47)



       Income allocable to participating securities, net of tax (a)                                                                                                                              (2)




       Adjusted income attributable to CVS Health (2)                                                   $
       8,151                                                $
            6.21                                       $
        6,973          $
     5.35






       Weighted average diluted shares outstanding                                                                                   1,314                                                                       1,303



               (a)               Represents the
                                  corresponding
                                  impact to
                                  income
                                  allocable to
                                  participating
                                  securities,
                                  net of tax,
                                  related to the
                                  items above
                                  excluded from
                                  income from
                                  continuing
                                  operations
                                  attributable
                                  to CVS Health
                                  in determining
                                  adjusted
                                  income from
                                  continuing
                                  operations
                                  attributable
                                  to CVS Health
                                  and
                                  calculating
                                  Adjusted EPS
                                  above.


                                                                                                                                                                             
              
                Supplemental Information


                                                                                                                                                                                   
              
                (Unaudited)




        The Company's segments maintain separate financial information, and the Company's chief operating decision maker (the "CODM") evaluates the segments' operating results on a regular basis in deciding how to allocate resources among the segments and in assessing segment performance. The CODM
         evaluates the performance of the Company's segments based on adjusted operating income, which is defined as operating income (GAAP measure) excluding the impact of amortization of intangible assets and other items, if any, that neither relate to the ordinary course of the Company's business nor
         reflect the Company's underlying business performance as further described in endnote (1). The Company uses adjusted operating income as its principal measure of segment performance as it enhances the Company's ability to compare past financial performance with current performance and analyze
         underlying business performance and trends.





       The following is a reconciliation of financial measures of the Company's segments to the consolidated totals:




                                                     In millions                              Pharmacy                                                   Retail/                                        Health Care                                     Corporate/                                        Intersegment               Consolidated

                                                                                            Services (a)                                                 LTC                                          Benefits                                         Other                                          Eliminations (b)               Totals

    ---                                                                                                                                                                                                                                                                                                              ---

                     Three Months Ended



       September 30, 2020


        Total revenues                                                                                      $
              35,711                                                      $
              22,725                                                                $
              18,698                                    $
     116                $
     (10,194)  $
      67,056


        Operating
         income (loss)                                                                             1,564                                      1,283                                                           949                                                                   (361)                            (186)           3,249


        Adjusted
         operating
         income (loss)
         (1)                                                                                      1,619                                      1,412                                                         1,080                                                                   (303)                            (186)           3,622



       September 30, 2019


        Total revenues                                                                            36,018                                     21,466                                                        17,181                                                                     152                          (10,007)          64,810


        Operating
         income (loss)                                                                             1,340                                      1,095                                                         1,036                                                                   (364)                            (179)           2,928


        Adjusted
         operating
         income (loss)
         (1)                                                                                      1,439                                      1,516                                                         1,423                                                                   (252)                            (179)           3,947




                     Nine Months Ended



       September 30, 2020


        Total revenues                                                                                     $
              105,583                                                      $
              67,136                                                                $
              56,364                                    $
     292                $
     (30,223) $
      199,152


        Operating
         income (loss)                                                                             3,949                                      3,996                                                         5,110                                                                 (1,129)                            (539)          11,387


        Adjusted
         operating
         income (loss)
         (1)                                                                                      4,127                                      4,371                                                         6,035                                                                   (931)                            (539)          13,063



       September 30, 2019


        Total revenues                                                                           104,418                                     64,028                                                        52,454                                                                     423                          (31,436)         189,887


        Operating
         income (loss)                                                                             3,387                                      3,884                                                         3,253                                                                 (1,053)                            (521)           8,950


        Adjusted
         operating
         income (loss)
         (1)                                                                                      3,682                                      4,674                                                         4,423                                                                   (685)                            (521)          11,573



               (a)               Total revenues
                                  of the
                                  Pharmacy
                                  Services
                                  segment
                                  include
                                  approximately
                                  $2.5 billion
                                  and $2.7
                                  billion of
                                  retail co-
                                  payments for
                                  the three
                                  months ended
                                  September 30,
                                  2020 and 2019,
                                  respectively,
                                  and $8.5
                                  billion and
                                  $8.9 billion
                                  of retail co-
                                  payments for
                                  the nine
                                  months ended
                                  September 30,
                                  2020 and 2019,
                                  respectively.


               (b)               Intersegment
                                  eliminations
                                  relate to
                                  intersegment
                                  revenue
                                  generating
                                  activities
                                  that occur
                                  between the
                                  Pharmacy
                                  Services
                                  segment, the
                                  Retail/LTC
                                  segment and/
                                  or the Health
                                  Care Benefits
                                  segment.


                                                                                                                                                                                                 
        
        Supplemental Information


                                                                                                                                                                                                    
        
           (Unaudited)





       
                Pharmacy Services Segment





       The following table summarizes the Pharmacy Services segment's performance for the respective periods:




                                                                                                                                                                                                                              
         
     Change



                                                                                                                   Three Months Ended                                          Nine Months Ended                                       Three Months Ended                            Nine Months Ended

                                                                                                  
              
           September 30,                          
            
               September 30,                                           September 30,                                 September 30,

                                                                                                                                                                                                                                           2020 vs 2019                                  2020 vs 2019

                                                                                                                                                                                                                                                                                 ---

                                                     In millions, except percentages             2020                          2019              2020                             2019            
        
        $                                 %           
     
         $                                    %

    ---                                                                                                                                                                                                                                                                                          ---


       Revenues:



       Products                                                                                        $
         35,461                                 $
          35,883                                          $
              104,802                                   $
       104,056                                $
       (422)              (1.2)
                                                                                                                                                                                                                                                                                                                                                                                %
                                                                                                                                                                                                                                                                                                                                        %                   $
           746       0.7



       Services                                                                                  250                                        135                                  781                                          362                              115                                        85.2                    419             115.7
                                                                                                                                                                                                                                                                                                         %
                                                                                                                                                                                                                                                                                                                                                %

                                                                                                                                                                                                                                                                                                                                                        ---


          Total revenues                                                                      35,711                                     36,018                              105,583                                      104,418                            (307)                                      (0.9)
                                                                                                                                                                                                                                                                                                                                                %
                                                                                                                                                                                                                                                                                                         %                 1,165               1.1



       Cost of products sold                                                                  33,809                                     34,300                              100,583                                       99,918                            (491)                                      (1.4)
                                                                                                                                                                                                                                                                                                                                                %
                                                                                                                                                                                                                                                                                                         %                   665               0.7



       Gross profit (10)                                                                       1,902                                      1,718                                5,000                                        4,500                              184                                        10.7                    500              11.1
                                                                                                                                                                                                                                                                                                         %                                      %


        Gross margin (Gross profit as a % of total revenues) (10)                       5.3
            %                                4.8
         %                        4.7
           %                               4.3
            %



       Operating expenses                                                                                 $
         338                                    $
          378                                            $
              1,051                                     $
       1,113                                 $
       (40)             (10.6)                  $
           (62)    (5.6)
                                                                                                                                                                                                                                                                                                                                        %
                                                                                                                                                                                                                                                                                                                                                                                %



       Operating expenses as a % of total revenues                                     0.9
            %                                1.0
         %                        1.0
           %                               1.1
            %



       Operating income                                                                                 $
         1,564                                  $
          1,340                                            $
              3,949                                     $
       3,387                                  $
       224                16.7                    $
           562      16.6
                                                                                                                                                                                                                                                                                                                                        %                                       %



       Operating income as a % of total revenues                                       4.4
            %                                3.7
         %                        3.7
           %                               3.2
            %



       Adjusted operating income (1)                                                                    $
         1,619                                  $
          1,439                                            $
              4,127                                     $
       3,682                                  $
       180                12.5                    $
           445      12.1
                                                                                                                                                                                                                                                                                                                                        %                                       %


        Adjusted operating income as a % of total revenues                              4.5
            %                                4.0
         %                        3.9
           %                               3.5
            %



       Revenues (by distribution channel):



       Pharmacy network (6) (14)                                                                       $
         21,473                                 $
          22,411                                           $
              63,109                                    $
       65,917                                $
       (938)              (4.2)               $
           (2,808)    (4.3)

                                                                                                                                                                                                                                                                                                                                        %                                       %



       Mail choice (7) (14)                                                                   14,032                                     13,461                               41,815                                       38,066                              571                                         4.2                  3,749               9.8
                                                                                                                                                                                                                                                                                                         %                                      %



       Other                                                                                     206                                        146                                  659                                          435                               60                                        41.1                    224              51.5
                                                                                                                                                                                                                                                                                                         %                                      %



       Pharmacy claims processed: (4) (5)



       Total                                                                                   528.2                                      509.5                              1,575.0                                      1,480.3                             18.7                                         3.7                   94.7               6.4
                                                                                                                                                                                                                                                                                                         %                                      %



       Pharmacy network (6)                                                                    447.7                                      430.2                              1,333.9                                      1,250.0                             17.5                                         4.1                   83.9               6.7
                                                                                                                                                                                                                                                                                                         %                                      %



       Mail choice (7)                                                                          80.5                                       79.3                                241.1                                        230.3                              1.2                                         1.5                   10.8               4.7
                                                                                                                                                                                                                                                                                                         %                                      %



       Generic dispensing rate: (4) (11)



       Total                                                                                    87.9                                       88.1                        88.5
           %                                        88.3
                                                                                                    %                                         %                                                                               %



       Pharmacy network (6)                                                                     88.3                                       88.7                        89.0
           %                                        88.9
                                                                                                    %                                         %                                                                               %



       Mail choice (7)                                                                          85.7                                       85.3                        85.7
           %                                        85.1
                                                                                                    %                                         %                                                                               %


                                                                                                                                                                                    
         
         Supplemental Information


                                                                                                                                                                                        
         
           (Unaudited)





       
                Retail/LTC Segment





       The following table summarizes the Retail/LTC segment's performance for the respective periods:




                                                                                                                                                                                                                    
              
              Change



                                                                                                                  Three Months Ended                            Nine Months Ended                                      Three Months Ended                              Nine Months Ended

                                                                                                  
             
           September 30,                
           
            September 30,                                          September 30,                                  September 30,

                                                                                                                                                                                                                          2020 vs 2019                                    2020 vs 2019

                                                                                                                                                                                                                                                                 ---

                                                     In millions, except percentages             2020                         2019              2020                           2019   
         
          $                                             % 
     
         $                                 %

    ---                                                                                                                                                                                                                                                                                  ---


       Revenues:



       Products                                                                                        $
        22,424                                 $
        21,273                                    $
              66,422                                      $
          63,403                           $
       1,151          5.4               $
         3,019      4.8
                                                                                                                                                                                                                                                                                                                       %
                                                                                                                                                                                                                                                                                                                                                         %



       Services                                                                                  301                                       193                                714                                   625                                 108                                     56.0               89            14.2
                                                                                                                                                                                                                                                                                               %
                                                                                                                                                                                                                                                                                                                              %

                                                                                                                                                                                                                                                                                                                                      ---


          Total revenues                                                                      22,725                                    21,466                             67,136                                64,028                               1,259                                      5.9            3,108             4.9
                                                                                                                                                                                                                                                                                               %
                                                                                                                                                                                                                                                                                                                              %



       Cost of products sold                                                                  16,899                                    15,656                             49,697                                46,504                               1,243                                      7.9            3,193             6.9
                                                                                                                                                                                                                                                                                               %
                                                                                                                                                                                                                                                                                                                              %



       Gross profit (10)                                                                       5,826                                     5,810                             17,439                                17,524                                  16                                      0.3             (85)          (0.5)
                                                                                                                                                                                                                                                                                               %
                                                                                                                                                                                                                                                                                                                              %


        Gross margin (Gross profit as a % of total revenues) (10)                                25.6                                      27.1                               26.0                                  27.4
                                                                                                    %                                        %                                 %                                    %



       Operating expenses                                                                               $
        4,543                                  $
        4,715                                    $
              13,443                                      $
          13,640                           $
       (172)       (3.6)              $
         (197)   (1.4)

                                                                                                                                                                                                                                                                                                                       %                                 %



       Operating expenses as a % of total revenues                                              20.0                                      22.0                               20.0                                  21.3
                                                                                                    %                                        %                                 %                                    %



       Operating income                                                                                 $
        1,283                                  $
        1,095                                     $
              3,996                                       $
          3,884                             $
       188         17.2                 $
         112      2.9
                                                                                                                                                                                                                                                                                                                       %
                                                                                                                                                                                                                                                                                                                                                         %



       Operating income as a % of total revenues                                       5.6
            %                               5.1
         %                     6.0
            %                        6.1
            %



       Adjusted operating income (1)                                                                    $
        1,412                                  $
        1,516                                     $
              4,371                                       $
          4,674                           $
       (104)       (6.9)              $
         (303)   (6.5)

                                                                                                                                                                                                                                                                                                                       %                                 %


        Adjusted operating income as a % of total revenues                              6.2
            %                               7.1
         %                     6.5
            %                        7.3
            %



       Revenues (by major goods/service lines):



       Pharmacy                                                                                        $
        17,608                                 $
        16,687                                    $
              51,833                                      $
          49,197                             $
       921          5.5               $
         2,636      5.4
                                                                                                                                                                                                                                                                                                                       %
                                                                                                                                                                                                                                                                                                                                                         %



       Front Store                                                                             4,740                                     4,614                             14,601                                14,288                                 126                                      2.7              313             2.2
                                                                                                                                                                                                                                                                                               %
                                                                                                                                                                                                                                                                                                                              %



       Other                                                                                     377                                       165                                702                                   543                                 212                                    128.5              159            29.3

                                                                                                                                                                                                                                                                                               %                              %



       Prescriptions filled (4) (5)                                                            368.4                                     352.3                            1,088.9                               1,048.2                                16.1                                      4.6             40.7             3.9
                                                                                                                                                                                                                                                                                               %
                                                                                                                                                                                                                                                                                                                              %



       Same store sales increase: (12)



       Total                                                                           5.7
            %                               3.6
         %                     5.7
            %                        3.9
            %



       Pharmacy                                                                        6.7
            %                               4.5
         %                     6.8
            %                        4.7
            %



       Front Store                                                                     2.2
            %                               0.6
         %                     1.9
            %                        1.3
            %



       Prescription volume (4)                                                         5.8
            %                               7.8
         %                     5.4
            %                        7.3
            %



       Generic dispensing rate (4) (11)                                                         87.7                                      88.2                               88.7                                  88.7
                                                                                                    %                                        %                                 %                                    %


                                                                                                                                                                                                          
         
         Supplemental Information


                                                                                                                                                                                                            
         
              (Unaudited)





              
                Health Care Benefits Segment





              The following table summarizes the Health Care Benefits segment's performance for the respective periods:




                                                                                                                                                                                                                                                  
           
             Change



                                                                                                                             Three Months Ended                               Nine Months Ended                                        Three Months Ended                                      Nine Months Ended

                                                                                                         
              
              September 30,                    
       
               September 30,                                             September 30,                                          September 30,

                                                                                                                                                                                                                                           2020 vs 2019                                            2020 vs 2019

                                                                                                                                                                                                                                                                                          ---

                                                            In millions, except percentages             2020                             2019              2020                         2019            
         
         $                                             %        
     
          $                                %
    and basis points ("bps")

    ---                                                                                                                                                                                                                                                                                                          ---


              Revenues:



              Premiums                                                                                        $
            17,165                                 $
       15,507                                           $
              51,699                                              $
          47,543                                 $
       1,658                     10.7                        $
           4,156        8.7
                                                                                                                                                                                                                                                                                                                                                                  %                                              %



              Services                                                                                1,412                                         1,528                            4,324                                         4,453                                       (116)                                   (7.6)                   (129)                     (2.9)

                                                                                                                                                                                                                                                                                                                        %                                                 %



              Net investment income                                                                     121                                           146                              341                                           458                                        (25)                                  (17.1)                   (117)                    (25.5)
                                                                                                                                                                                                                                                                                                                        %                                                 %

                                                                                                                                                                                                                                                                                                                                                                                   ---


                 Total revenues                                                                      18,698                                        17,181                           56,364                                        52,454                                       1,517                                      8.8                    3,910                        7.5
                                                                                                                                                                                                                                                                                                                        %                                                 %



              Benefit costs                                                                          14,416                                        12,914                           40,816                                        39,815                                       1,502                                     11.6                    1,001                        2.5
                                                                                                                                                                                                                                                                                                                        %                                                 %


               MBR (Benefit costs as a % of premium revenues) (8)                                       84.0                                          83.3                             78.9                                          83.7
                                                                                                           %                                            %                               %                                            %                                         70          bps                                                          (480)    bps



              Operating expenses                                                                               $
            3,333                                  $
       3,231                                           $
              10,438                                               $
          9,386                                   $
       102                      3.2                        $
           1,052       11.2
                                                                                                                                                                                                                                                                                                                                                                  %                                              %



              Operating expenses as a % of total revenues                                              17.8                                          18.8                             18.5                                          17.9
                                                                                                           %                                            %                               %                                            %



              Operating income                                                                                   $
            949                                  $
       1,036                                            $
              5,110                                               $
          3,253                                  $
       (87)                   (8.4)
                                                                                                                                                                                                                                                                                                                                                                                                                 %
                                                                                                                                                                                                                                                                                                                                                                  %                        $
          1,857       57.1



              Operating income as a % of total revenues                                       5.1
            %                                   6.0
         %                   9.1
            %                                6.2
            %



              Adjusted operating income (1)                                                                    $
            1,080                                  $
       1,423                                            $
              6,035                                               $
          4,423                                 $
       (343)                  (24.1)                       $
           1,612       36.4
                                                                                                                                                                                                                                                                                                                                                                  %                                              %


               Adjusted operating income as a % of total revenues                              5.8
            %                                   8.3
         %                            10.7
                                                                                                                                                                                        %                                8.4
            %



              Premium revenues (by business):



              Government                                                                                      $
            12,181                                 $
       10,247                                           $
              36,626                                              $
          31,598                                 $
       1,934                     18.9                        $
           5,028       15.9
                                                                                                                                                                                                                                                                                                                                                                  %                                              %



              Commercial                                                                              4,984                                         5,260                                    $
     15,073                                                     15,945                              (276)                          (5.2)                       (872)                     (5.5)

                                                                                                                                                                                                                                                                                                                               %                                                     %



       The following table summarizes the Health Care Benefits segment's medical membership for the respective periods:




                                                                                                                         September 30, 2020                
           
     June 30, 2020                                December 31, 2019                                September 30, 2019

                                                                                                                                                                                                                                                                                          ---

                                                     In thousands                            Insured                                 ASC           Total Insured                     ASC        Total Insured                       ASC               Total Insured                   ASC            Total

    ---                                                                                                                                                                                                                                                                                                ---

        Medical membership: (9)



       Commercial                                                                             3,268                                        13,671          16,939                        3,298            14,179                        17,477                     3,591                     14,159          17,750    3,560       14,159    17,719


        Medicare Advantage                                                                     2,689                                                        2,689                        2,651                                          2,651                     2,321                                     2,321    2,304                 2,304


        Medicare Supplement                                                                    1,009                                                        1,009                          954                                            954                       881                                       881      842                   842



       Medicaid                                                                               2,028                                           605           2,633                        1,918               586                         2,504                     1,398                        558           1,956    1,382          562     1,944



        Total medical
         membership                                                                            8,994                                        14,276          23,270                        8,821            14,765                        23,586                     8,191                     14,717          22,908    8,088       14,721    22,809






       
                Supplemental membership information:



       Medicare Prescription Drug Plan (standalone) (a)                                                                                                                           5,540                                                        5,575                                                 5,994                   5,998



               (a)               Represents the
                                  Company's
                                  SilverScript(R)
                                  PDP membership
                                  only. Excludes
                                  2.5 million
                                  members as of
                                  both December
                                  31, 2019 and
                                  September 30,
                                  2019 related
                                  to Aetna's
                                  standalone
                                  PDPs that were
                                  sold effective
                                  December 31,
                                  2018. The
                                  Company
                                  retained the
                                  financial
                                  results of the
                                  divested plans
                                  through 2019
                                  through a
                                  reinsurance
                                  agreement.
                                  Subsequent to
                                  2019, the
                                  Company no
                                  longer retains
                                  the financial
                                  results of the
                                  divested
                                  plans.


                                            
              
                Supplemental Information


                                                   
              
                (Unaudited)




        The following table shows the components of the change in health care costs payable during the nine
         months ended September 30, 2020 and 2019:




                                                                                            Nine Months Ended

                                                                                            September 30,



                                                     In millions          2020                           2019

    ---                                                                                                  ---

        Health care costs
         payable, beginning
         of period                                                               $
              6,879                   $
     6,147


        Less: Reinsurance
         recoverables                                                        5                                     4



        Health care costs
         payable, beginning
         of period, net                                                  6,874                                 6,143



        Acquisition                                                        444



        Add: Components of incurred health
         care costs


        Current year                                                    40,777                                39,657


        Prior years (a)                                                  (448)                                (511)



        Total incurred health
         care costs (b)                                                 40,329                                39,146




       Less: Claims paid


           Current year                                                 34,198                                33,032


           Prior years                                                   5,865                                 5,253



        Total claims paid                                               40,063                                38,285



        Add: Premium
         deficiency reserve                                                  1                                     6



        Health care costs
         payable, end of
         period, net                                                     7,585                                 7,010


        Add: Reinsurance
         recoverables                                                        8                                     4



        Health care costs
         payable, end of
         period                                                                  $
              7,593                   $
     7,014



               (a)               Negative amounts
                                  reported for
                                  incurred health
                                  care costs
                                  related to
                                  prior years
                                  result from
                                  claims being
                                  settled for
                                  amounts less
                                  than originally
                                  estimated.


               (b)               Total incurred
                                  health care
                                  costs for the
                                  nine months
                                  ended September
                                  30, 2020 and
                                  2019 in the
                                  table above
                                  exclude (i) $1
                                  million and $6
                                  million,
                                  respectively,
                                  related to a
                                  premium
                                  deficiency
                                  reserve related
                                  to the
                                  Company's
                                  Medicaid
                                  products, (ii)
                                  $31 million and
                                  $31 million,
                                  respectively,
                                  of benefit
                                  costs recorded
                                  in the Health
                                  Care Benefits
                                  segment that
                                  are included in
                                  other insurance
                                  liabilities on
                                  the Company's
                                  unaudited
                                  condensed
                                  consolidated
                                  balance sheets
                                  and (iii) $173
                                  million and
                                  $213 million,
                                  respectively,
                                  of benefit
                                  costs recorded
                                  in the
                                  Corporate/
                                  Other segment
                                  that are
                                  included in
                                  other insurance
                                  liabilities on
                                  the Company's
                                  unaudited
                                  condensed
                                  consolidated
                                  balance sheets.



     The following table summarizes the Health Care Benefits segment's days claims payable for the respective periods:




                                              September 30, 2020                                                June 30, 2020    March 31, 2020 December 31, 2019       September 30, 2019

                                                                                                                                                                   ---

      Days
       Claims
       Payable
       (13)                                                  49                                                               57                                48   48                    51


                                                                                                                                                                       
         
          Supplemental Information


                                                                                                                                                                           
       
              (Unaudited)





       
                Corporate/Other Segment





       The following table summarizes the Corporate/Other segment's performance for the respective periods:




                                                                                                                                                                                                       
             
         Change



                                                                                                             Three Months Ended                    Nine Months Ended                          Three Months Ended                                           Nine Months Ended
                                                                                                                                                                                                                                
         September 30,
                                                                                                             September 30,                    September 30,                                  September 30,                          
              2020 vs 2019
                                                                                                                                                                                      2020 vs 2019

                                                                                                                                                                                                                   ---

                                                     In millions, except percentages          2020                     2019           2020                2019       
       
         $                                     %        
       
              $                                   %

    ---                                                                                                                                                                                                                                                                      ---


       Revenues:



       Premiums                                                                                     $
           17                           $
       32                               $
            50                                                   $
              69                                 $
     (15)             (46.9)               $
     (19) (27.5)
                                                                                                                                                                                                                                                                                                                    %                            %



       Services                                                                                16                                  3                      33                                7                                              13                                           433.3                  26                371.4

                                                                                                                                                                                                                                                                                        %                                      %



       Net investment income                                                                   83                                117                     209                              347                                            (34)                                         (29.1)              (138)              (39.8)
                                                                                                                                                                                                                                                                                        %                                      %




          Total revenues                                                                      116                                152                     292                              423                                            (36)                                         (23.7)              (131)              (31.0)
                                                                                                                                                                                                                                                                                        %                                      %



       Benefit costs                                                                           54                                 77                     173                              213                                            (23)                                         (29.9)               (40)              (18.8)
                                                                                                                                                                                                                                                                                        %                                      %



       Operating expenses                                                                     423                                439                   1,248                            1,263                                            (16)                                          (3.6)               (15)               (1.2)

                                                                                                                                                                                                                                                                                        %                                      %




       Operating loss                                                                       (361)                             (364)                (1,129)                          (1,053)                                              3                                             0.8                (76)               (7.2)
                                                                                                                                                                                                                                                                                        %
                                                                                                                                                                                                                                                                                                                               %



       Adjusted operating loss (1)                                                          (303)                             (252)                  (931)                           (685)                                           (51)                                         (20.2)              (246)              (35.9)
                                                                                                                                                                                                                                                                                        %                                      %


                                                                                                                                      
              
                Adjusted Earnings Per Share Guidance


                                                                                                                                                  
              
                (Unaudited)




        The following reconciliations of projected net income to projected adjusted income attributable to CVS Health and calculations of projected GAAP diluted EPS and projected Adjusted EPS contain forward-looking information. All forward-looking
         information involves risks and uncertainties. Actual results may differ materially from those contemplated by the forward-looking information due to the risks and uncertainties related to the COVID-19 pandemic, the geographies impacted and
         the severity and duration of the pandemic, the pandemic's impact on the U.S. and global economies and consumer behavior and health care utilization patterns, and the timing, scope and impact of stimulus legislation and other federal, state and
         local governmental responses to the pandemic, as well as the risks and uncertainties described in our SEC filings, including those set forth in the Risk Factors section and under the heading "Cautionary Statement Concerning Forward-Looking
         Statements" in our most recently filed Annual Report on Form 10-K and our Quarterly Report on Form 10-Q for the quarterly period ended September 30, 2020. See "Non-GAAP Financial Information" earlier in this press release and endnote (2)
         later in this press release for more information on how we calculate Adjusted EPS.




                                                                                                                                                       
              
                Year Ending December 31, 2020



                                                                                                                      
              
                Low                                                            
              
                High

                                                                                                                                                                                                                          ---

                                                     In millions, except per share amounts                            Total                                               Per                                     Total                                         Per
                                                                                                          Company                                           Common                                    Company                                          Common
                                                                                                                                                           Share                                                                                      Share

    ---                                                                                                                                                                                                                                                         ---


       Net income attributable to CVS Health (GAAP measure)                                                                  $
              7,400                                                                            $
              5.60                                 $
        7,530  $
     5.70



       Non-GAAP adjustments:



       Amortization of intangible assets                                                                             2,340                                                         1.77                                                                        2,340               1.77



       Acquisition-related integration costs                                                                           350                                                         0.27                                                                          350               0.27



       Gain on divestiture of subsidiary                                                                             (271)                                                      (0.20)                                                                       (271)            (0.20)



       Receipt of fully reserved ACA risk corridor receivable                                                        (305)                                                      (0.23)                                                                       (305)            (0.23)



       Loss on early extinguishment of debt                                                                            766                                                         0.58                                                                          766               0.58



       Income tax benefit                                                                                            (580)                                                      (0.44)                                                                       (580)            (0.44)



       Adjusted income attributable to CVS Health (2)                                                                        $
              9,700                                                                            $
              7.35                                 $
        9,830  $
     7.45






       Weighted average diluted shares outstanding                                                                                                                   1,320                                                                                           1,320


     
              
                Endnotes




     (1) The Company defines adjusted operating income as
      operating income (GAAP measure) excluding the impact
      of amortization of intangible assets and other items,
      if any, that neither relate to the ordinary course of
      the Company's business nor reflect the Company's
      underlying business performance, such as acquisition-
      related integration costs, gains/losses on
      divestitures, store rationalization charges, receipt
      of amounts owed to the Company under the ACA risk
      corridor program and any other items specifically
      identified herein. See "Non-GAAP Financial
      Information" earlier in this press release for
      additional information regarding the items excluded
      from operating income.




     (2)  The Company defines adjusted income attributable
      to CVS Health as net income attributable to CVS Health
      (GAAP measure) excluding the impact of amortization of
      intangible assets and other items, if any, that
      neither relate to the ordinary course of the Company's
      business nor reflect the Company's underlying business
      performance, such as acquisition-related integration
      costs, gains/losses on divestitures, store
      rationalization charges, receipt of amounts owed to
      the Company under the ACA risk corridor program,
      losses on early extinguishment of debt, the
      corresponding income tax benefit or expense related to
      the items excluded from adjusted income attributable
      to CVS Health, the corresponding impact to income
      allocable to participating securities, net of tax,
      related to the items excluded from net income
      attributable to CVS Health in determining adjusted
      income attributable to CVS Health, and any other items
      specifically identified herein. GAAP diluted EPS and
      Adjusted EPS, respectively, are calculated by dividing
      net income attributable to CVS Health and adjusted
      income attributable to CVS Health by the Company's
      weighted average diluted shares outstanding. See "Non-
      GAAP Financial Information" earlier in this press
      release for additional information regarding the items
      excluded from net income attributable to CVS Health
      and GAAP diluted EPS.




     (3)  Enterprise prescriptions include prescriptions
      dispensed through the Company's retail pharmacies,
      long-term care pharmacies, and mail order pharmacies
      as well as prescription claims managed through our
      pharmacy benefits manager, with an elimination for
      managed prescription claims filled through CVS Health
      dispensing channels. Management uses this metric to
      analyze the total prescription volume across the
      Company including variances between actual
      prescriptions and expected amounts as well as trends
      in period-over-period results. This metric provides
      management and investors with information useful in
      understanding the impact of prescription volume on
      total revenues and operating results.




     (4)  Includes an adjustment to convert 90-day
      prescriptions to the equivalent of three 30-day
      prescriptions. This adjustment reflects the fact that
      these prescriptions include approximately three times
      the amount of product days supplied compared to a
      normal prescription.




     (5)  Total pharmacy claims processed represents the
      number of prescription claims processed through our
      pharmacy benefits manager and dispensed by either our
      retail network pharmacies or our own mail and
      specialty pharmacies. Prescriptions filled represents
      the number of prescriptions dispensed through the
      Retail/LTC segment's pharmacies. Management uses
      these metrics to understand variances between actual
      claims processed and prescriptions dispensed,
      respectively, and expected amounts as well as trends
      in period-over-period results. These metrics provide
      management and investors with information useful in
      understanding the impact of pharmacy claim volume and
      prescription volume, respectively, on segment total
      revenues and operating results.




     (6)  Pharmacy network is defined as claims filled at
      retail and specialty retail pharmacies, including the
      Company's retail pharmacies and long-term care
      pharmacies, but excluding Maintenance Choice activity,
      which is included within the mail choice category.
      Maintenance Choice permits eligible client plan
      members to fill their maintenance prescriptions
      through mail order delivery or at a CVS Pharmacy
      retail store for the same price as mail order.




     (7)  Mail choice is defined as claims filled at a
      Pharmacy Services mail order facility, which includes
      specialty mail claims inclusive of Specialty
      Connect(R) claims picked up at a retail pharmacy, as
      well as prescriptions filled at the Company's retail
      pharmacies under the Maintenance Choice program.




     (8)  Medical benefit ratio is calculated as benefit
      costs divided by premium revenues and represents the
      percentage of premium revenues spent on medical
      benefits for the Company's insured members. Management
      uses MBR to assess the underlying business performance
      and underwriting of its insurance products, understand
      variances between actual results and expected results
      and identify trends in period-over-period results.
      MBR provides management and investors with information
      useful in assessing the operating results of the
      Company's insured Health Care Benefits products.




     (9)  Medical membership represents the number of
      members covered by the Company's insured and ASC
      medical products and related services at a specified
      point in time. Management uses this metric to
      understand variances between actual medical membership
      and expected amounts as well as trends in period-
      over-period results. This metric provides management
      and investors with information useful in understanding
      the impact of medical membership on segment total
      revenues and operating results.




     (10) Gross profit is calculated as the segment's total
      revenues less its cost of products sold. Gross margin
      is calculated by dividing the segment's gross profit
      by its total revenues and represents the percentage of
      total revenues that remains after incurring direct
      costs associated with the segment's products sold and
      services provided. Gross margin provides investors
      with information that may be useful in assessing the
      operating results of the Company's Pharmacy Services
      and Retail/LTC segments.




     (11)  Generic dispensing rate is calculated by dividing
      the segment's generic drug prescriptions processed or
      filled by its total prescriptions processed or filled.
      Management uses this metric to evaluate the
      effectiveness of the business at encouraging the use
      of generic drugs when they are available and
      clinically appropriate, which aids in decreasing costs
      for client members and retail customers. This metric
      provides management and investors with information
      useful in understanding trends in segment total
      revenues and operating results.




     (12)  Same store sales and prescription volume
      represent the change in revenues and prescriptions
      filled in the Company's retail pharmacy stores that
      have been operating for greater than one year,
      expressed as a percentage that indicates the increase
      or decrease relative to the comparable prior period.
      Same store metrics exclude revenues from
      MinuteClinic(R), revenues and prescriptions from LTC
      operations and, in 2019, revenues and prescriptions
      from stores in Brazil. Management uses these metrics
      to evaluate the performance of existing stores on a
      comparable basis and to inform future decisions
      regarding existing stores and new locations. Same-
      store metrics provide management and investors with
      information useful in understanding the portion of
      current revenues and prescriptions resulting from
      organic growth in existing locations versus the
      portion resulting from opening new stores.




     (13)  Days claims payable is calculated by dividing the
      health care costs payable at the end of each quarter
      by the average health care costs per day during such
      quarter. Management and investors use this metric as
      an indicator of the adequacy of the Company's health
      care costs payable liability at the end of each
      quarter and as an indicator of changes in such
      adequacy over time.




     (14)  Certain prior year amounts have been reclassified
      for consistency with the current period presentation.

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SOURCE CVS Health Corporation