Pivot Point Consulting Releases 2021 Trends in New Quarterly Report
NASHVILLE, Tenn., Dec. 17, 2020 /PRNewswire-PRWeb/ -- Pivot Point Consulting, 2020 Best in KLAS Overall IT Services Firm and a healthcare IT consulting leader, released Quarterly Pivot, a new quarterly report to help providers and payers keep pace with today's rapidly evolving industry changes. Quarterly Pivot shines a spotlight on topics important to healthcare IT leaders, including managed services, mergers and acquisitions, data analytics, revenue cycle, EHR and telehealth.
"We are excited to launch Quarterly Pivot to share what we see, as well as our analysis and predictions," said Rachel Marano, Pivot Point Consulting Managing Partner and Co-Founder. "Between COVID-19, regulatory changes, evolving technologies and managing the overall cost of healthcare, we understand the obstacles healthcare IT leaders face, and our experts want to help them stay a step ahead."
The first Quarterly Pivot focuses on trends to watch in Q1 2021. Below are the highlights.
-- Patient IT Support - With the rapid growth of telehealth during
COVID-19, organizations are challenged with helping patients navigate
issues like web browser updates, internet connectivity and other
technical problems. Many organizations do not have the support structure
to handle internal IT issues and those of their patients.
-- Balancing Support Models - Balancing support needs for high volume/low
complexity issues like password resets with high complexity/low volume
issues like EHR break-fixes can prove challenging to align
organizationally. Full-spectrum solutions will become increasingly
prevalent as organizations look at streamlining their support models.
M&A:
-- Not the Same Old Models - While traditional merger and acquisition
activity continues, there are other affiliations, joint ventures and
partnerships also on the rise. Additionally, the business partner's
models are drastically changing, creating an increasingly diverse
spectrum of clinical and business models requiring innovative,
non-traditional IT and operational solutions.
-- Be Standard, Be Flexible is Not a Contradiction - Even as the spectrum
and landscape of M&A and partnerships grow increasingly complex,
healthcare organizations are also looking to drive IT standardization
and efficiency.
-- More Than Tools - We've seen an explosion of AI/ML capabilities,
vendors, algorithms and use cases. Organizations need to keep in mind
that these are incredible tools, but tools are just that. These
advancements are only useful in the context of larger organizational
goals and with the appropriate data analytics foundation to support
their use.
-- Value-Based Care - Organizations will need to consider the overlap of
their strategic objectives, contractual obligations and optimization of
the triple aim to ensure they're focused on the data, analytics and
operational components that will truly move the needle.
-- Focus on Governance - Many organizations have splintered analytics shops
and are looking to establish healthy governance practices to unite the
enterprise on tools, definitions, processes and systems. Strong
cross-team collaboration and stakeholder alignment will become even more
critical to get it right.
-- Cloud Migration - Organizations are all over the spectrum on adopting
cloud data solutions - from entirely onsite for full migrations to the
cloud - with most organizations falling somewhere in between. While we
don't see consensus at this point, it's on everyone's radar and will
require careful strategic planning to determine the right approach.
-- Outsourcing - Healthcare organizations are focused on delivering
high-quality patient care. While revenue cycle is a core function of
high-performing organizations, it may not be where they want to focus.
Outsourcing revenue cycle and other specialized business processes with
experts enables healthcare organizations to remain focused on patients.
-- Revenue Recovery - Organizations will take advantage of the new patient
share opportunities brought about by COVID-19 and evolving technology.
With that comes a new focus on patient billing procedures to accommodate
the increasing number of patients without insurance.
-- Telehealth Reimbursement - With the expansive growth of telehealth,
organizations face a new set of compliance and reimbursement challenges.
They must be mindful of the ever-changing allowances for what will and
will not be reimbursed. CMS and commercial payers have continued to
modify the requirements that were expanded initially due to the pandemic
but will now see some, but not all, of them becoming permanent.
EHR:
-- COVID-19 Tracking Patients to Managing Vaccinations - Now that COVID-19
vaccines are in the final stages of approval and the initial stages of
distribution, EHRs will be heavily utilized to track, trace and monitor
vaccination progress within a complex environment of changing protocols,
patient prioritization and local challenges.
-- Patient Engagement - COVID-19 has changed the way patients interact with
their providers. With integrated telehealth visit functionality to
tracking patient health data through their wearable devices, patients
have expanded options for sharing relevant health information. This
trend is likely to continue as third-party applications boost
interoperability with larger EHR platforms.
-- Increased Cybersecurity Threats - 2020 has seen an increase in
cyberattacks on health systems across the country. Ransomware attacks
more than doubled in Q3 of 2020, with the healthcare sector being one of
the most targeted. IT divisions are focused more than ever on the need
for cybersecurity and ensuring business continuity plans are in place.
-- Secure, Scalable Infrastructure - In 2021, providers will need to
evaluate their needs and select platforms to serve at scale.
-- Patient Experience is Paramount - Patient demand has been a critical
driver in telehealth growth; this demand will endure and continually
place greater expectations on healthcare organizations.
-- EHR-embedded Telehealth Maximizes Provider Efficiency - In the future,
it will be essential for telehealth video functionality to be embedded
in the EHR for it to reach its full efficiency and provider adoption.
-- Expect Vendor Consolidation and Maturation - The strategic shifts in
telehealth described above will result in marked changes in the
telehealth vendor market. Providers should plan for significant shifts
in this market in 2021 - and plan their telehealth platforms and
strategy accordingly.
Quarterly Pivot will be published each quarter. To learn more and sign up for Quarterly Pivot, visit https://resources.pivotpointconsulting.com/quarterly-pivot
About Pivot Point Consulting
Pivot Point Consulting, 2020 Best in KLAS: Overall IT Services Firm, enables healthcare organizations to realize the most value from their technology and data through our Advisory, Implementation, Optimization, Managed Services, and Talent Solutions. We work with provider and payer organizations and have 450+ employees serving over 100 clients across the U.S. Pivot Point Consulting has earned multiple industry and workplace quality awards, including Best in KLAS: Overall IT Services Firm (2020), Top Three Best in KLAS for HIT Implementation and Support (2015, 2016, 2017, 2018, 2019), Highest Rated Vendor in KLAS Implementation Services in the Select Category (2017), #1 in KLAS for Epic Consulting in the Select Category (2016), #9 in Modern Healthcare's Best Places to Work (2016).
Practices: Epic®, Community Connect®, Cerner®, Siemens®, Allscripts®, MEDITECH®, McKesson®, Centricity®, eClinicalWorks®, NextGen® CPSI®, MEDHOST®, athenahealth®, Greenway®, Workday®, Lawson/Infor®, Peoplesoft®, SAP®, Kronos® and Facets®.
For more information, visit us at pivotpointconsulting.com. Follow us on LinkedIn.
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Media Contact
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