City of Charlotte Charts Customer Digitalization Journey With Hansen CIS

Hansen Technologies (ASX:HSN) is pleased to announce that the City of Charlotte is now live with the company’s latest release of Hansen CIS. The city provides services to almost one million residents in one of the fastest-growing metropolitan areas in the United States and the most populous city in the state of North Carolina. The city has been a long-standing customer of Hansen since 1997.

This development marks a progressive upgrade to the latest version of Hansen CIS, as the City of Charlotte prioritizes its customer digitalization journey and aims to lower costs and increase operational efficiencies. Equipped with enhanced UI configuration capabilities and an expanded integration framework, Hansen CIS enables North American utilities and municipalities to manage the full customer service and revenue lifecycle for water services. The solution offers convenience and ease-of-use to streamline and coordinate billing operations with a secure, low cost of ownership. It also eliminates the need for expensive hardware purchases, while taking advantage of the latest secure technology maintained by Hansen – thus reducing operational risk. In addition to core support for water service, the City of Charlotte will also be able to benefit from new reporting capabilities enabled by the implementation of Hansen Business Intelligence.

Mark Goodman, Business Systems Management, City of Charlotte, commented: “The Hansen team has been invaluable in making this upgrade project come to fruition in a very timely manner – not to mention the most worry-free upgrade project for us in recent memory. With an ever-expanding populace, the City of Charlotte must have the requisite infrastructure in place to enable a progressive digital experience for our customers. Leveraging Hansen’s extensive expertise and the latest upgrade to Hansen CIS helps us accomplish this objective.”

John May, CEO, Americas, Hansen Technologies, commented: “Going back to 1997, the journey that Hansen and the City of Charlotte have shared for more than twenty years has been one of growth and success, in line with the increasing business expertise at the city. As the City of Charlotte continues to grow, we look forward to deepening our partnership in the years to come.”

The go-live at the City of Charlotte follows recently successful go-lives of Hansen CIS at the City of Columbus and the City of Regina.

For further information about Hansen Technologies, please visit

About Hansen Technologies

Hansen Technologies (ASX: HSN) is a leading global provider of software and services to the energy, water and communications industries. With its award-winning software portfolio, Hansen serves 550+ customers in over 80 countries, helping them to create, sell, and deliver new products and services, manage and analyze customer data, and control critical revenue management and customer support processes.

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About the City Of Charlotte

The City of Charlotte provides services to more than 870,000 residents. The city's priorities are workforce and business development; transportation, planning and the environment; safe communities; and great neighborhoods. For the latest news and updates about city government, visit the citywide newsroom at, and follow @CLTgov on Facebook, Twitter and Instagram.