Aquant Service Hero™ for Home Appliances Lets Technicians in the Field Troubleshoot Repairs in Real-Time
Aquant, a service intelligence platform that gives service leaders, technicians, and teams the most vital information they need for every situation, announced the launch of Service Hero™ for Home Appliances. The mobile triaging app, which uses expert crowdsourcing to troubleshoot issues pertaining to all major home appliances and brands, turns every service technician into an expert.
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Service Hero™, which uses expert crowdsourcing to troubleshoot issues pertaining to all major home appliances and brands, turns every service technician into an expert. (Photo: Business Wire)
Today, most service organizations are facing a knowledge gap. As younger home appliance repair techs enter the workforce, their more seasoned peers are retiring – and taking decades of experience with them. Without access to on-demand knowledge, techs can’t perform fixes to the best of their ability. As a result, many repair visits include excessive calls to expert techs, leading to multiple future visits and an unsatisfactory customer experience.
With Service Hero™, techs are transformed into experts on all home appliance models. Service Hero™ offers mobile triaging for major brands – including Samsung, Whirlpool, Frigidaire, GE, LG, KitchenAid, Maytag, and more – allowing them to troubleshoot even the newest of models. Based on the selected brand, model, and reported issue, Aquant’s algorithm provides a series of questions and shortlists possible solutions. Techs can get to the root of the problem quickly, implement the best possible fix, and record the final solution, which the system remembers for future visits.
“After consulting with subject matter experts, we designed the mobile triage app to help service technicians resolve issues faster, become more self-sufficient, and have a higher success rate,” said Edwin Pahk, Aquant’s VP of Product Marketing and Business Development.
“Created to improve key factors such as First Time Fix rates, time spent on site, and customer satisfaction, this is one of the first technologies of its kind built for this type of workforce.”
Service Hero™ for Home Appliances is a powerful – but simple-to-use – app that provides users with:
- Mobile triage for every major home appliance brand and model
- Real-life best practices sourced from veteran, certified technicians
- Targeted knowledge articles
“We built Service Hero™ in direct response to industry demand, and we are excited to deliver easy-to-use products to service technicians across the globe,” noted Pahk.
The Service Hero™ for Home Appliances app is available for repair technicians, service managers, or entire service organizations. Service Hero™ is $50 per month. New users can sign up for a one-month free trial at www.servicehero.ai.
Aquant serves several industries, including home appliances, medical device manufacturers, food equipment manufacturers, capital equipment manufacturers, and industrial automation. For more information, please visit www.aquant.io.
About Aquant:
Aquant's service intelligence platform gives service leaders, technicians, and teams the most vital information they need for every situation. Aquant understands service data in context, automatically transforms unstructured data into structured data, and then predicts the best solution for every service challenge. So service goes from simply solving problems to creating entirely new business opportunities – and from putting out fires, to lighting up customers’ smiles and igniting lasting loyalty. Now, service leaders completely eliminate escalations, technicians solve every service problem and together make service feel like magic. Visit www.aquant.io to learn more.
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