LivePerson Announces Fourth Quarter 2023 Financial Results

-- Total Revenue of $95.5M, above the midpoint of our guidance range --

-- Adjusted EBITDA above the midpoint of our guidance range --

NEW YORK, Feb. 28, 2024 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" the "Company", "we" or "us"), the enterprise leader in digital customer conversations, today announced financial results for the fourth quarter ended December 31, 2023.

Fourth Quarter Highlights

Total revenue was $95.5 million for the fourth quarter of 2023, above the midpoint of our prior guidance and a decrease of 22.1% as compared to the same period last year driven by our exit of lower-margin and non-core business lines.

LivePerson signed 62 deals in total for the fourth quarter, consisting of 16 new and 46 existing customer contracts, including 3 seven-figure deals. Trailing-twelve-months average revenue per enterprise and mid-market customer increased 11.9% for the fourth quarter to $610,000, up from approximately $545,000 for the comparable prior-year period. Beginning with the second quarter of 2022, in order to provide a more consistent and meaningful measure of ARPC, we started calculating this metric using only B2B Core recurring revenue, which is consistent with the revenue base for calculating Net Revenue Retention.

"This is a critical time in LivePerson's history, and I'm honored to be leading the company through its transformation by driving results through improved commercial and operational execution," said CEO John Sabino. "There is a multi-billion dollar market opportunity ahead of us as we execute on our go-to-market strategy, lean into our product's integration and orchestration capabilities, and strengthen our capital structure. I am excited to share that these operational initiatives are already underway, and I am confident they will place LivePerson on a path to profitable growth."

"I'm excited to partner with John on the path ahead and I share the board's confidence in his leadership," said CFO and COO John Collins. "The rapid growth in our market, coupled with repeated validation of our product by customers, investors, and third party research, makes it clear that LivePerson has a compelling growth opportunity following the rebuild of its sales and customer success motion."

Customer Expansion

During the fourth quarter, the Company signed 62 total deals for the quarter, including 3 seven-figure deals, 46 expansion & renewals and 16 new logo deals. New logo deals included:

    --  A globally recognized designer;
    --  A major telecom services provider in Southeast Asia, through a
        partnership; and
    --  A leading personal loan provider, through a partnership.

The Company also expanded/renewed business with:

    --  Several financial services companies including one of the world's
        largest banks, a large U.K. financial services provider, a growing U.S.
        credit card issuer, a major U.S. credit union, and a large Australian
        retail bank; as well as
    --  A leading U.K. connectivity provider;
    --  A large U.S. luxury jewelry company; and
    --  A leading technology company.

Net Loss and Adjusted Operating Loss

Net loss for the fourth quarter of 2023 was $40.5 million or $0.48 per share, as compared to a net loss of $41.7 million or $0.55 per share for the fourth quarter of 2022. Adjusted operating loss, a non-GAAP financial metric, for the fourth quarter of 2023 was $4.0 million, as compared to a $16.1 million adjusted operating loss for the fourth quarter of 2022. Adjusted operating loss excludes amortization of purchased intangibles and finance leases, stock-based compensation expense, other litigation, consulting and other employee costs, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, gain on divestiture, leadership transition costs, contingent earn-out adjustments, IT transformation costs, acquisition and divestiture costs, interest (income) expense, and other (income) expense.

Adjusted EBITDA

Adjusted EBITDA, a non-GAAP financial measure, for the fourth quarter of 2023 was $3.7 million as compared to an adjusted EBITDA loss of $5.2 million for the fourth quarter of 2022. Adjusted EBITDA excludes amortization of purchased intangibles and finance leases, stock-based compensation expense, depreciation, other litigation, consulting and other employee costs, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, IT transformation costs, gain on divestiture, contingent earn-out adjustments, provision for income taxes, acquisition and divestiture costs, interest (income) expense, and other (income) expense.

A reconciliation of non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."

Cash and Cash Equivalents

The Company's cash balance was $210.8 million at December 31, 2023, as compared to $391.8 million at December 31, 2022.

Financial Expectations

The following forward-looking measures and the underlying assumptions involve significant known and unknown risks and uncertainties, and actual results may vary materially from these forward-looking measures. The Company does not present a quantitative reconciliation of the forward-looking non-GAAP financial measures, adjusted EBITDA and adjusted EBITDA margin to the most directly comparable GAAP financial measures (or otherwise present such forward-looking GAAP measures) because it is impractical to forecast certain items without unreasonable efforts due to the uncertainty and inherent difficulty of predicting, within a reasonable range, the occurrence and financial impact of and the periods in which such items may be recognized. In particular, these non-GAAP financial measures exclude certain items, including amortization of purchased intangibles and finance leases, stock-based compensation expense, depreciation, other litigation, consulting and other employee costs, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, gain on divestiture, contingent earn-out adjustments, provision for income taxes, IT transformation costs, acquisition and divestiture costs, interest (income) expense, and other (income) expense, which depend on future events that the Company is unable to predict. Depending on the size of these items, they could have a significant impact on the Company's GAAP financial results.

For the full year 2024, we expect total revenue to range from $300M - $315M or (24)% to (20)% year over year (excluding $7.2M of Kasamba revenue generated in Q1 2023). In addition, we expect B2B Core recurring revenue to represent 92% of total revenue. For the full year 2024, we expect adjusted EBITDA to range from $15M to $26M, or a margin of 5.0% to 8.3%.

For the first quarter, we expect total revenue to range from $79M - $83M or (21)% to (17)% year over year (excluding $7.2M of Kasamba revenue generated in Q1 2023). We expect B2B Core recurring revenue to represent 92% of total revenue. For the first quarter, we expect adjusted EBITDA to range from $(2) to $2M, or a margin of (2.5)% to 2.4%.

For the tables below, year-over-year growth rates are on a like-for-like basis (excluding $7.2M of Kasamba contribution from Q1 2023).



       
              First Quarter 2024

    ---



                                                Guidance



       Revenue (in millions)             
        $79 - $83



       Revenue growth (year-over-year)          (21)% -
                                                   (17)%



       Adjusted EBITDA (in millions)     
        $(2) - $2



       Adjusted EBITDA margin (%)             (2.5)% -
                                                    2.4%







       
              Full Year 2024

    ---



                                                Guidance



       Revenue (in millions)           
        $300 - $315



       Revenue growth (year-over-year)          (24)% -
                                                   (20)%



       Adjusted EBITDA (in millions)     
        $15 - $26



       Adjusted EBITDA margin (%)          5.0% - 8.3%

Disaggregated Revenue

Included in the accompanying financial results are revenues disaggregated by revenue source, as follows:


                                      Three Months Ended                            Year Ended
                         December 31,                           December 31,


                       2023                 2022                 2023             2022




                                    
              (In thousands)


     Revenue:


     Hosted
      services
            (1)    $78,600              $94,085             $332,971         $412,467


     Professional
      services       16,868               28,392               69,012          102,333


     Total revenue  $95,468             $122,477             $401,983         $514,800




     (1) On March 20, 2023, the Company completed the sale of Kasamba and therefore ceased recognizing revenue related to Kasamba effective on the
            transaction close date. Further, this sale eliminated the entire Consumer segment, as a result of which revenue is presented within a
            single consolidated segment. Hosted services includes $7.1 million for the year ended December 31, 2023 and $9.4 million and   $37.1
            million for the three and twelve months ended December 31, 2022 respectively, relating to Kasamba.

Stock-Based Compensation

Included in the accompanying financial results are expenses related to stock-based compensation, as follows:


                                          Three Months Ended                 Year Ended

                                          December 31,                 December 31,


                                   2023           2022            2023        2022




                                        
           (In thousands)



     Cost of revenue              $577           $777          $1,456      $9,933



     Sales and marketing         2,925            963          10,354      19,575



     General and administrative    364          4,987         (5,706)     40,690



     Product development         3,508          2,588           5,750      39,440



       Total                    $7,374         $9,315         $11,854    $109,638

Amortization of Purchased Intangibles and Finance Leases

Included in the accompanying financial results are expenses related to the amortization of purchased intangibles and finance leases, as follows:


                                                     Three Months Ended                Year Ended

                                                     December 31,                December 31,


                                              2023         2022             2023     2022




                                                   
          (In thousands)



     Cost of revenue                       $4,966       $4,646          $18,691  $18,434



     Amortization of purchased intangibles    861          936            3,505    3,678



       Total                               $5,827       $5,582          $22,196  $22,112

Supplemental Fourth Quarter 2023 Presentation

LivePerson will post a presentation providing supplemental information for the fourth quarter 2023 on the investor relations section of the Company's web site at www.ir.liveperson.com.

Earnings Teleconference Information

The Company will discuss its fourth quarter of 2023 financial results during a teleconference today, February 28, 2024, at 5:00 PM ET. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S. and Canada) should dial 1-877-407-0784, while international callers should dial 1-201-689-8560, and both should reference the conference ID "13743243."

The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company's web site at www.ir.liveperson.com.

If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call. To access the replay, please call 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international). Please reference the conference ID "13743243." A replay will also be available on the investor relations section of the Company's web site at www.ir.liveperson.com.

About LivePerson, Inc.

LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands -- including HSBC, Chipotle, and Virgin Media -- use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

Non-GAAP Financial Measures

Investors are cautioned that the following financial measures used in this press release and on our earnings call are "non-GAAP financial measures": (i) adjusted EBITDA, or loss before provision for income taxes, interest (income) expense, other (income) expense, depreciation, amortization of purchased intangibles and finance leases, stock-based compensation expense, contingent earn-out adjustments, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, IT transformation costs, gain on divestiture, acquisition and divestiture costs and other litigation, consulting and other employee costs; (ii) adjusted EBITDA margin, or loss before provision for income taxes, interest (income) expense, other (income) expense, depreciation, amortization of purchased intangibles and finance leases, stock-based compensation expense, contingent earn-out adjustments, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, IT transformation costs, gain on divestiture, acquisition and divestiture costs and other litigation, consulting and other employee costs divided by revenue; (iii) adjusted operating loss, or operating loss excluding interest (income) expense, other (income) expense, amortization of purchased intangibles and finance leases, stock-based compensation expense, contingent earn-out adjustments, restructuring costs, impairment of goodwill, impairment of intangibles and other assets, leadership transition costs, IT transformation costs, gain on divestiture, acquisition and divestiture costs, and other litigation, consulting and other employee costs and (iv) free cash flow, or net cash provided by operating activities less purchases of property and equipment, including capitalized software.

Non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.

Forward-Looking Statements

Statements in this press release and on our earnings call regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: strain on our personnel resources and infrastructure from supporting our customer base; our ability to retain existing customers and cause them to purchase additional services and to attract new customers; our ability to retain key personnel, attract new personnel and to manage staff attrition; our ability to successfully integrate past or potential future acquisitions; our ability to refinance our substantial indebtedness before it becomes due or to secure necessary additional financing on commercially reasonable terms, or at all; lengthy sales cycles; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; volatility in the capital markets; recognition of revenue from subscriptions; customer retention and engagement; our ability to develop and maintain successful relationships with partners, service partners, social media and other third-party consumer messaging platforms and endpoints; our ability to effectively operate on mobile devices; the highly competitive markets in which we operate; general economic conditions; failures or security breaches in our services, those of our third party service providers, or in the websites of our customers; regulation or possible misappropriation of personal information belonging to our customers' Internet users; US and international laws and regulations regarding privacy data protection and AI and increased public scrutiny of privacy,security and AI issues that could result in increased government regulation and other legal obligations; ongoing litigation and legal matters; new regulatory or other legal requirements that could materially impact our business; governmental export controls and economic sanctions; industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; technology-related defects that could disrupt the LivePerson services; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings or by our vendors; the presence of, and difficulty in correcting, errors, failures or "bugs" in our products; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; potential adverse impact due to foreign currency and cryptocurrency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks if and as we expand; risks related to our operations in Israel; potential failure to meeting service level commitments to certain customers; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; technological or other defects that could disrupt or negatively impact our services; our ability to maintain our reputation; changes in accounting principles generally accepted in the United States; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; and risks related to our common stock being traded on more than one securities exchange. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the Company's reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.


                                                                 
              
                LivePerson, Inc.

                                                       
              
                Consolidated Statements of Operations

                                                        
              (In Thousands, Except Share and Per Share Data)

                                                                           
              Unaudited




                                                                                                                                Three Months Ended                        Year Ended

                                                                                                                                December 31,                        December 31,


                                                                                                                           2023       2022                2023          2022



     Revenue                                                                                                           $95,468   $122,477            $401,983      $514,800





     Costs, expenses and other:



     Cost of revenue                                                                                                    39,818     46,402             142,823       184,699



     Sales and marketing                                                                                                32,365     46,464             125,677       214,027



     General and administrative                                                                                         21,554     28,473              91,619       120,625



     Product development                                                                                                29,859     37,120             124,792       193,688



     Impairment of goodwill                                                                                                  -                       11,895



     Impairment of intangibles and other assets                                                                          5,015                         7,974



     Restructuring costs                                                                                                 6,665      2,018              22,664        19,967



     Gain on divestiture                                                                                                     -                     (17,591)



     Amortization of purchased intangible assets                                                                           861        936               3,505         3,678



     Total costs, expenses and other                                                                                   136,137    161,413             513,358       736,684





     Loss from operations                                                                                             (40,669)  (38,936)          (111,375)    (221,884)





     Other income (expense), net:



     Interest income (expense), net                                                                                      1,664      1,361               4,669         (352)



     Other income (expense), net                                                                                         1,043    (3,692)             10,434       (1,784)



     Total other income (expense), net                                                                                   2,707    (2,331)             15,103       (2,136)





     Loss before provision for income taxes                                                                           (37,962)  (41,267)           (96,272)    (224,020)





     Provision for income taxes                                                                                          2,563        457               4,163         1,727





     Net loss                                                                                                        $(40,525) $(41,724)         $(100,435)   $(225,747)





     Net loss per share of common stock:



     Basic                                                                                                             $(0.48)   $(0.55)            $(1.28)      $(3.03)



     Diluted                                                                                                           $(0.48)   $(0.55)            $(1.28)      $(3.03)





     Weighted-average shares used to compute net loss per share:



     Basic                                                                                                          83,610,995 75,538,133          78,593,274    74,509,404



     Diluted                                                                                                        83,610,995 75,538,133          78,593,274    74,509,404


                                                                                  
              
                LivePerson, Inc.

                                                                        
              
                Consolidated Statements of Cash Flows

                                                                                          
              (In Thousands)

                                                                                            
              Unaudited




                                                                                                                                                  Year Ended December 31,


                                                                                                                                            2023        2022



     
                OPERATING ACTIVITIES:



     Net loss                                                                                                                        $(100,435) $(225,747)



     Adjustments to reconcile net loss to net cash (used in) provided by operating activities:



     Stock-based compensation expense                                                                                                    11,854     109,638



     Depreciation                                                                                                                        32,557      32,284



     Amortization of purchased intangible assets and finance leases                                                                      22,196      22,112



     Amortization of debt issuance costs                                                                                                  4,043       3,778



     Accretion of debt discount on convertible senior notes                                                                                   -



     Impairment of goodwill                                                                                                              11,895



     Impairment of intangible and other assets                                                                                            7,974



     Change in fair value of contingent consideration                                                                                     4,629     (8,516)



     Gain on repurchase of convertible notes                                                                                            (7,200)



     Allowance for credit losses                                                                                                          3,319       5,644



     Gain on divestiture                                                                                                               (17,591)



     Gain on settlement of leases                                                                                                             -      (242)



     Deferred income taxes                                                                                                                1,046     (1,161)



     Equity loss in joint venture                                                                                                         2,264



     Changes in operating assets and liabilities, net of acquisitions:



     Accounts receivable                                                                                                                  1,457        (38)



     Prepaid expenses and other current assets                                                                                          (3,411)    (5,979)



     Contract acquisition costs                                                                                                           4,992     (6,370)



     Other assets                                                                                                                         1,361       (153)



     Accounts payable                                                                                                                  (13,570)     12,050



     Accrued expenses and other current liabilities                                                                                      24,343       7,485



     Deferred revenue                                                                                                                   (3,169)   (12,341)



     Operating lease liabilities                                                                                                          (523)    (2,638)



     Other liabilities                                                                                                                  (7,796)      8,093



     Net cash used in operating activities                                                                                             (19,765)   (62,101)



     
                INVESTING ACTIVITIES:



     Purchases of property and equipment, including capitalized software                                                               (28,657)   (48,486)



     Proceeds from divestiture                                                                                                           13,819



     Payments for acquisitions, net of cash acquired                                                                                          -    (3,430)



     Purchases of intangible assets                                                                                                     (4,004)    (2,680)



     Investment in joint venture                                                                                                              -    (2,264)



     Net cash used in investing activities                                                                                             (18,842)   (56,860)



     
                FINANCING ACTIVITIES:



     Principal payments for financing leases                                                                                            (3,330)    (3,734)



     Repurchase of common stock                                                                                                               -      (221)



     Proceeds from issuance of common stock in connection with the exercise of options and ESPP                                           1,890       5,573



     Payment for repurchase of convertible senior notes                                                                               (149,702)



     Net cash (used in) provided by financing activities                                                                              (151,142)      1,618



     Effect of foreign exchange rate changes on cash and cash equivalents                                                                   465     (3,980)



     Net decrease in cash, cash equivalents, and restricted cash                                                                      (189,284)  (121,323)



     Cash classified within current assets held for sale                                                                                 10,011    (10,011)



     Cash, cash equivalents, and restricted cash - beginning of year                                                                    392,198     523,532





     Cash, cash equivalents, and restricted cash - end of year                                                                         $212,925    $392,198


                                                               
            
                LivePerson, Inc.

                                           
              
              Reconciliation of Non-GAAP Financial Information to GAAP

                                                                    
              (In Thousands)

                                                                       
              Unaudited




                                                                                                                                            Three Months Ended                          Year Ended
                                                                                                                       
               December 31,
                                                                                                                                                                           December 31,


                                                                                                                              2023                2022                2023            2022



     
                Reconciliation of Adjusted EBITDA (Loss):



     GAAP net loss                                                                                                      $(40,525)          $(41,724)         $(100,435)     $(225,747)



     Add/(less):



     Depreciation                                                                                                           7,705              10,870              32,557          32,284



     Other litigation, consulting and other employee costs (1)                                                              5,553               4,569              32,266          17,212



     Restructuring costs (2)                                                                                                6,665               2,018              22,664          19,967



     Amortization of purchased intangibles and finance leases                                                               5,827               5,582              22,196          22,112



     Impairment of goodwill                                                                                                     -                                11,895



     Stock-based compensation expense (3)                                                                                   8,525               9,315              10,187         109,638



     Leadership transition costs                                                                                            1,418                                  8,384



     Impairment of intangibles and other assets                                                                             5,015                                  7,974



     Contingent earn-out adjustments                                                                                        (812)                 52               4,629         (8,516)



     Provision for income taxes                                                                                             2,563                 457               4,163           1,727



     IT transformation costs (4)                                                                                            3,576                                  3,576



     Acquisition and divestiture costs                                                                                         96               1,368               3,131           4,492



     Interest (income) expense, net                                                                                       (1,664)            (1,361)            (4,669)            352



     Gain on divestiture                                                                                                        -                              (17,591)



     Other (income) expense, net (5)                                                                                        (231)              3,640            (15,063)         10,300



     
                Adjusted EBITDA (loss)                                                                                   $3,711            $(5,214)            $25,864       $(16,179)





     
                Reconciliation of Adjusted Operating Loss



     Loss before provision for income taxes                                                                              (37,962)           (41,267)           (96,272)      (224,020)



     Add/(less):



      Other litigation, consulting and other employee costs (1)                                                             5,553               4,569              32,266          17,212



      Restructuring costs (2)                                                                                               6,665               2,018              22,664          19,967



      Amortization of purchased intangibles and finance leases                                                              5,827               5,582              22,196          22,112



      Impairment of goodwill                                                                                                    -                                11,895



      Stock-based compensation expense (3)                                                                                  8,525               9,315              10,187         109,638



      Leadership transition costs                                                                                           1,418                                  8,384



      Impairment of intangibles and other assets                                                                            5,015                                  7,974



      Contingent earn-out adjustments                                                                                       (812)                 52               4,629         (8,516)



      IT transformation costs (4)                                                                                           3,576                                  3,576



      Acquisition and divestiture costs                                                                                        96               1,368               3,131           4,492



      Interest (income) expense, net                                                                                      (1,664)            (1,361)            (4,669)            352



      Gain on divestiture                                                                                                       -                              (17,591)



      Other (income) expense, net (5)                                                                                       (231)              3,640            (15,063)         10,300



     
                Adjusted operating loss                                                                                $(3,994)          $(16,084)           $(6,693)      $(48,463)




     (1) Includes litigation costs of $4.4 million and consulting fees and related costs of $1.2 million for the three months ended December 31,
            2023. Includes litigation costs of $3.6 million, employee benefit costs of $0.5 million and consulting costs of $0.5 million for the three
            months ended December 31, 2022. Includes litigation costs of $28.0 million, consulting fees and related costs of $4.4 million, offset by
            sales tax liability reversals of $0.1 million for the year ended December 31, 2023. Includes litigation costs of $11.0 million, employee
            benefit costs of $1.6 million, consulting fees and related costs of $2.2 million, employee-related costs of $2.1 million and reserve for
            sales and use tax liability of $0.3 million for the year ended December 31, 2022.



     (2) Includes IT contract termination cost of $5.7 million and severance costs and other compensation related costs of $0.9 million for the
            three months ended December 31, 2023. Includes severance costs and other compensation related costs of $1.9 million and lease
            restructuring costs of $0.1 million for the three months ended December 31, 2022. Includes severance costs and other compensation related
            costs of $16.9 million and IT contract termination costs of $5.7 million for the year ended December 31, 2023. Includes severance costs
            and other compensation related costs of $19.5 million and lease restructuring costs of $0.4 million for the year ended December 31, 2022.



     (3) Excludes $1.7 million of accelerated stock-based compensation for the three months ended and year ended December 31, 2023 in connection
            with the CEO departure, as these costs are presented in leadership transition costs.



     (4) Includes IT infrastructure realignment costs related to consolidating and migrating data centers to the cloud. We expect these costs to
            continue in 2024.



     (5) Includes $10.0 million of other income related to a litigation settlement, a $7.2 million gain related to convertible senior notes
            repurchases and losses related to the Company's equity method investment during the year ended December 31, 2023. The remaining amount of
            other (income) expense, net fluctuation is attributable to currency rate fluctuations for the three months and year ended December 31,
            2023. Includes $3.3 million of losses related to the Company's equity method investment for the three months ended December 31, 2022.
            Includes $0.2 million of other income related to the settlement of leases, offset by $7.7 million of losses related to the Company's
            equity method investment for the year ended December 31, 2022.


                                                                                   Three Months Ended                       Year Ended

                                                                                   December 31,                       December 31,


                                                                              2023       2022               2023         2022



     
                Calculation of Free Cash Flow:



     Net cash used in operating activities                                 $4,537    $17,370          $(19,765)   $(62,101)



     Purchases of property and equipment, including capitalized software  (6,220)  (13,274)          (28,657)    (48,486)



     Total Free Cash Flow                                                $(1,683)    $4,096          $(48,422)  $(110,587)


                                             
              
              LivePerson, Inc.

                                       
              
               Consolidated Balance Sheets

                                                     
            (In Thousands)

                                                       
            Unaudited




                                                                                          December 31, December 31,
                                                                                                  2023          2022



     
                ASSETS



     CURRENT ASSETS:



     Cash and cash equivalents                                                               $210,782      $391,781



     Restricted cash                                                                            2,143           417



     Accounts receivable, net                                                                  81,802        86,537



     Prepaid expenses and other current assets                                                 26,981        23,747



     Assets held for sale                                                                           -       30,984



     Total current assets                                                                     321,708       533,466





     Operating lease right-of-use asset                                                         4,135         1,604



     Property and equipment, net                                                              119,325       126,499



     Contract acquisition costs                                                                37,354        43,804



     Intangible assets, net                                                                    61,625        78,103



     Goodwill                                                                                 285,631       296,214



     Deferred tax assets, net                                                                   4,527         4,423



     Investment in joint venture                                                                    -        2,264



     Other assets                                                                               1,208         2,563



     
                Total assets                                                               $835,513    $1,088,940





     
                LIABILITIES AND STOCKHOLDERS' EQUITY



     CURRENT LIABILITIES:



     Accounts payable                                                                         $13,555       $25,303



     Accrued expenses and other current liabilities                                            97,024       129,244



     Deferred revenue                                                                          81,858        84,494



     Convertible senior notes                                                                  72,393



     Operating lease liabilities                                                                2,719         2,160



     Liabilities associated with assets held for sale                                               -       10,357



     Total current liabilities                                                                267,549       251,558





     Convertible senior note, net of current portion                                          511,565       737,423



     Operating lease liabilities, net of current portion                                        2,173           682



     Deferred tax liabilities                                                                   2,930         2,550



     Other liabilities                                                                          3,158        28,639



     Total liabilities                                                                        787,375     1,020,852



     Total stockholders' equity                                                                48,138        68,088



     
                Total liabilities and stockholders' equity                                 $835,513    $1,088,940

Investor Relations contact
ir-lp@liveperson.com

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SOURCE LivePerson