Docusign Announces Fourth Quarter and Fiscal Year 2025 Financial Results

SAN FRANCISCO, March 13, 2025 /PRNewswire/ -- Docusign, Inc. (NASDAQ: DOCU) today announced results for its fourth quarter and fiscal year ended January 31, 2025. Prepared remarks and the news release with the financial results will be accessible on Docusign's website at investor.docusign.com prior to its webcast.

"Fiscal 2025 was a transformative year for Docusign. We launched Docusign IAM, our AI-powered agreement management platform, which is driving rapid traction with customers," said Allan Thygesen, CEO of Docusign. "In Q4, our business generated strong revenue growth and profitability. We're well positioned to pursue the significant opportunity ahead."

Fourth Quarter Financial Highlights

    --  Total revenue was $776.3 million, a 9% year-over-year increase.
        Subscription revenue was $757.8 million, a 9% year-over-year increase.
        Professional services and other revenue was $18.5 million, an 11%
        year-over-year increase.
    --  Billings were $923.2 million, an 11% year-over-year increase.
    --  GAAP gross margin was 79.4% compared to 79.2% in the same period last
        year. Non-GAAP gross margin was 82.3% compared to 82.5% in the same
        period last year.
    --  GAAP net income per basic share was $0.41 on 203 million shares
        outstanding compared to $0.13 on 206 million shares outstanding in the
        same period last year.
    --  GAAP net income per diluted share was $0.39 on 215 million shares
        outstanding compared to $0.13 on 210 million shares outstanding in the
        same period last year.
    --  Non-GAAP net income per diluted share was $0.86 on 215 million shares
        outstanding compared to $0.76 on 210 million shares outstanding in the
        same period last year.
    --  Net cash provided by operating activities was $307.9 million compared to
        $270.7 million in the same period last year.
    --  Free cash flow was $279.6 million compared to $248.6 million in the same
        period last year.
    --  Cash, cash equivalents, restricted cash and investments were $1.1
        billion at the end of the quarter.
    --  Repurchases of common stock were $161.7 million.

Fiscal 2025 Financial Highlights

    --  Total revenue was $2.98 billion, an 8% year-over-year increase.
        Subscription revenue was $2.90 billion, an 8% year-over-year increase.
        Professional services and other revenue was $75.4 million, relatively
        flat when compared to the same period last year.
    --  Billings were $3.1 billion, a 7% year-over-year increase.
    --  GAAP gross margin was 79.1% compared to 79.3% in the prior year.
        Non-GAAP gross margin was 82.2% compared to 82.6% in the prior year.
    --  GAAP net income per basic share was $5.23 on 204 million shares
        outstanding compared to $0.36 on 204 million shares outstanding in
        fiscal 2024.
    --  GAAP net income per diluted share was $5.08 on 210 million shares
        outstanding compared to $0.36 on 209 million shares outstanding in
        fiscal 2024.
    --  Non-GAAP net income per diluted share was $3.55 on 210 million shares
        outstanding compared to $2.98 on 209 million shares outstanding in
        fiscal 2024.
    --  Repurchases of common stock were $683.5 million compared to $145.5
        million in the same period last year.

A reconciliation of GAAP to non-GAAP financial measures has been provided in the tables included in this press release. An explanation of these measures is also included below under the heading "Non-GAAP Financial Measures and Other Key Metrics."

Key Business Highlights:

Global Expansion of Intelligent Agreement Management ("IAM") Platform:

    --  Docusign announced the global release of IAM for Sales and IAM Core in
        December 2024, excluding Japan. As part of the global expansion,
        Navigator became available to customers in every country where Docusign
        products are available for sale. Navigator has been localized in all 14
        Docusign-supported languages. Navigator AI extractions are built to
        support agreements in English-language variants, French, and German
        only.
    --  In November 2024, IAM plans were made available for Enterprise customers
        specific to departmental use cases.
    --  Docusign for Developers: Launched in November of 2024, Docusign for
        Developers enables partners to build integrations on IAM through a suite
        of performant and secure application programming interfaces ("APIs") and
        software development kits ("SDKs"), create extension apps for IAM, and
        build automated workflows in Maestro.

Additional IAM launches are categorized into the three steps of the agreement journey, including:

Create:

    --  Docusign + Microsoft Power Automate: Docusign integration with Power
        Automate allows customers to automate workflows to synchronize
        agreements, get notifications, and generate personalized agreements.
    --  Advanced Web Forms - Document Exclusion Rules and Multi-Recipient Forms:
        Web Forms streamline data collection and accelerate agreement signing
        through interactive, mobile-friendly forms that enhance customer
        experiences. Users can now conditionally display the correct documents
        within a template based on data collected and support forms with
        multiple recipients.

Commit:

    --  Identity Wallet for Liveness: Identity Wallet allows customers to easily
        and securely re-apply stored identity to every agreement. Users can
        quickly set up Identity Wallet to store their verified identity details
        while maintaining consistent security.

Manage:

    --  Docusign Navigator Agreement Sets: For contract managers who oversee
        large volumes of agreements, Navigator agreement sets provide a
        transformative way for organizations to organize agreements into
        flexible sets.
    --  Party Management in Docusign Navigator: Party Management allows
        customers to gain a holistic view of their contracts to understand the
        state of the contractual relationship and obligations by reducing
        duplicate identification of customers.

Contract Lifecycle Management ("CLM") Product Releases and Highlights:

    --  AI-Assisted Review for CLM: Docusign AI-Assisted Review for Docusign CLM
        accelerates contract review, enabling more team members to participate
        in negotiations without compromising compliance, freeing legal teams to
        focus on strategic work. This tool, available to U.S. CLM and CLM+
        customers, uses generative AI to automate reviews, suggest compliant
        language, and quickly answer contract-related questions, streamlining
        the path to signature.

Guidance

The company currently expects the following guidance:

    --  Quarter ending April 30, 2025 (in millions, except percentages):


     Total revenue [1]                                      $745  to    $749



     Subscription revenue                                   $729  to    $733



     Billings [2]                                           $741  to    $751



     Non-GAAP gross margin                                80.5 % to  81.5 %



     Non-GAAP operating margin                            27.0 % to  28.0 %



     Non-GAAP diluted weighted-average shares outstanding    210  to     215
    --  Fiscal year ending January 31, 2026 (in millions, except percentages):


     Total revenue [1]                                    $3,129  to  $3,141



     Subscription revenue                                 $3,062  to  $3,074



     Billings [2]                                         $3,300  to  $3,354



     Non-GAAP gross margin                                80.5 % to  81.5 %



     Non-GAAP operating margin                            27.8 % to  28.8 %



     Non-GAAP diluted weighted-average shares outstanding    210  to     215


     
     [1] Excluding the impact of foreign currency exchange rates on year-over-year guided growth, revenue guidance range would be approximately 0.7% point higher for both the quarter ending April 30, 2025 and the fiscal year ending January 31, 2026.



     
     [2] Excluding the impact of foreign currency exchange rates on year-over-year guided growth, billings guidance range would be approximately 1.0% point higher for both the quarter ending April 30, 2025 and the fiscal year ending January 31, 2026.

A reconciliation of non-GAAP guidance measures to corresponding GAAP guidance measures is not available on a forward-looking basis without unreasonable effort due to the uncertainty regarding, and the potential variability of, expenses that may be incurred in the future. Stock-based compensation-related charges, including employer payroll tax-related items on employee stock transactions, are impacted by many factors, including the timing of employee stock transactions, the future fair market value of our common stock, and our future hiring and retention needs, all of which are difficult to predict and subject to constant change. We have provided a reconciliation of GAAP to non-GAAP financial measures in the financial statement tables for our historical non-GAAP financial results included in this release.

Webcast Conference Call Information

The company will host a conference call on March 13, 2025 at 2:00 p.m. PT (5:00 p.m. ET) to discuss its financial results. A live webcast of the event will be available on the Docusign Investor Relations website at investor.docusign.com. Prepared remarks and the news release with the financial results will also be accessible on Docusign's website prior to the webcast. A live dial-in will be available domestically at 877-407-0784 or internationally at 201-689-8560. A replay will be available domestically at 844-512-2921 or internationally at 412-317-6671 until midnight (ET) March 27, 2025, using the passcode 13751751.

About Docusign

Docusign brings agreements to life. Nearly 1.7 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and CLM. Learn more at www.docusign.com.

Copyright 2025. Docusign, Inc. is the owner of DOCUSIGN® and all its other marks (www.docusign.com/IP).

Investor Relations:
Docusign Investor Relations
investors@docusign.com

Media Relations:
Docusign Corporate Communications
media@docusign.com

Forward-Looking Statements

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, that are based on our management's beliefs and assumptions and on information currently available to management, and which statements involve substantial risk and uncertainties. All statements contained in this press release other than statements of historical fact, including statements regarding our future operating results and financial position, our business strategy and plans, market growth and trends, objectives for future operations, and the impact of such assumptions on our financial condition and results of operations are forward-looking statements. Forward-looking statements in this press release also include, among other things, statements under "Guidance" above and any other statements about expected financial metrics, such as revenue, billings, non-GAAP gross margin, non-GAAP operating margin, non-GAAP diluted weighted-average shares outstanding, and non-financial metrics, as well as statements related to our expectations regarding the benefits, rollout and customer demand of the Docusign IAM platform. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can identify forward-looking statements because they contain words such as "may," "will," "should," "expects," "plans," "anticipates," "could," "intends," "target," "projects," "contemplates," "believes," "estimates," "predicts," "potential," or "continue" or the negative of these words or other similar terms or expressions that concern our expectations, strategy, plans or intentions.

Forward-looking statements contained in this press release include, but are not limited to, statements about: our expectations regarding global macro-economic conditions, including the effects of inflation, volatile interest rates or foreign exchange rates, and market volatility on the global economy; our inability to accurately estimate our market opportunity; our ability to compete effectively in an evolving and competitive market; the impact of any interruptions or delays in performance of our technical infrastructure, or data breaches, cyberattacks or other fraudulent or malicious activity attempting to exploit our technology systems, platform or brand name; our ability to effectively sustain and manage our growth and future expenses and maintain or increase profitability; our ability to attract new customers and retain and expand our existing customer base, including our ability to attract large organizations as users; our ability to scale and update our platform to respond to customers' needs and rapid technological change, including our ability to successfully incorporate generative artificial intelligence into our existing and future products and to successfully deploy them; our ability to successfully develop, launch and sell Intelligent Agreement Management ("IAM") solutions; our ability to expand use cases within existing customers and vertical solutions; our ability to expand our operations and increase adoption of our platform internationally; our ability to strengthen and foster our relationships with developers; our ability to retain our direct sales force, customer success team and strategic partnerships around the world; our ability to identify targets for and execute potential acquisitions and to successfully integrate and realize the anticipated benefits of such acquisitions; our ability to maintain, protect and enhance our brand; the sufficiency of our cash, cash equivalents and capital resources to satisfy our liquidity needs; limitations on us due to obligations we have under our credit facility; our ability to realize the anticipated benefits of our stock repurchase program; our failure or the failure of our software to comply with applicable industry standards, laws and regulations; our ability to maintain, protect and enhance our intellectual property; our ability to successfully defend litigation against us; our ability to maintain our corporate culture; our ability to offer high-quality customer support; our ability to hire, retain and motivate qualified personnel, including executive level management; our ability to successfully manage and integrate executive management transitions; uncertainties regarding the impact of general economic and market conditions, including as a result of geopolitical conflict or changes in trade policy; and our ability to maintain proper and effective internal controls.

Additional risks and uncertainties that could affect our financial results are included in the sections titled "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations" in our annual report on Form 10-K for the fiscal year ended January 31, 2024, filed on March 21, 2024, quarterly report on Form 10-Q for the quarter ended October 31, 2024, filed on December 6, 2024 with the Securities and Exchange Commission (the "SEC"), and other filings that we make from time to time with the SEC. The forward-looking statements made in this press release relate only to events as of the date on which such statements are made. We undertake no obligation to update any forward-looking statements after the date of this press release or to conform such statements to actual results or revised expectations, except as required by law.

Non-GAAP Financial Measures and Other Key Metrics

To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use certain non-GAAP financial measures, as described below, to understand and evaluate our core operating performance. These non-GAAP financial measures, which may be different than similarly titled measures used by other companies, are presented to enhance investors' overall understanding of our financial performance and should not be considered a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP.

We believe that these non-GAAP financial measures provide useful information about our financial performance, enhance the overall understanding of our past performance and future prospects, and allow for greater transparency with respect to important metrics used by our management for financial and operational decision-making. We present these non-GAAP measures to assist investors in seeing our financial performance using a management view, and because we believe that these measures provide an additional tool for investors to use in comparing our core financial performance over multiple periods with other companies in our industry. However, these non-GAAP measures are not intended to be considered in isolation from, a substitute for, or superior to our GAAP results.

Non-GAAP gross profit, non-GAAP gross margin, non-GAAP operating expenses, non-GAAP income from operations, non-GAAP operating margin, non-GAAP net income and non-GAAP net income per share: We define these non-GAAP financial measures as the respective GAAP measures, excluding expenses related to stock-based compensation, employer payroll tax on employee stock transactions, amortization of acquisition-related intangibles, amortization of debt discount and issuance costs, acquisition-related expenses, fair value adjustments to strategic investments, lease-related impairment and lease-related charges, restructuring and other related charges, as these costs are not reflective of ongoing operations and, as applicable, other special items. The amount of employer payroll tax-related items on employee stock transactions is dependent on our stock price and other factors that are beyond our control and do not correlate to the operation of the business. When evaluating the performance of our business and making operating plans, we do not consider these items (for example, when considering the impact of equity award grants, we place a greater emphasis on overall stockholder dilution rather than the accounting charges associated with such grants). We believe it is useful to exclude these expenses in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies and over multiple periods. In addition to these exclusions, we subtract an assumed provision for income taxes to calculate non-GAAP net income. We utilize a fixed long-term projected tax rate in our computation of the non-GAAP income tax provision to provide better consistency across the reporting periods. For each of the years ended January 31, 2025 and 2024, we have determined the projected non-GAAP tax rate to be 20%.

Free cash flow: We define free cash flow as net cash provided by operating activities less purchases of property and equipment. We believe free cash flow is an important liquidity measure of the cash that is available (if any), after purchases of property and equipment, for operational expenses, investment in our business, and to make acquisitions. Free cash flow is useful to investors as a liquidity measure because it measures our ability to generate or use cash in excess of our capital investments in property and equipment. Once our business needs and obligations are met, cash can be used to maintain a strong balance sheet and invest in future growth.

Billings: We define billings as total revenues plus the change in our contract liabilities and refund liability less contract assets and unbilled accounts receivable in a given period. Billings reflects sales to new customers plus subscription renewals and additional sales to existing customers. Only amounts invoiced to a customer in a given period are included in billings. We believe billings can be used to measure our periodic performance, when taking into consideration the timing aspects of customer renewals, which represents a large component of our business. Given that most of our customers pay in annual installments one year in advance, but we typically recognize a majority of the related revenue ratably over time, we use billings to measure and monitor our ability to provide our business with the working capital generated by upfront payments from our customers.

For a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measure, please see "Reconciliation of GAAP to Non-GAAP Financial Measures" below.


                                                
              
                CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS


                                                                  
              
                (Unaudited)




                                                                                                                                              Three Months Ended                        Year Ended
                                                                                                                              January 31,                        January 31,



     
                (in thousands, except per share data)                                                                    2025              2024               2025              2024



     
                Revenue:



     Subscription                                                                                                      $757,767          $695,682         $2,901,309        $2,686,708



     Professional services and other                                                                                     18,485            16,704             75,430            75,174



     
                Total revenue                                                                                         776,252           712,386          2,976,739         2,761,882



     
                Cost of revenue:



     Subscription                                                                                                       138,884           120,551            532,445           459,905



     Professional services and other                                                                                     21,327            27,356             89,214           112,716



     
                Total cost of revenue                                                                                 160,211           147,907            621,659           572,621



     Gross profit                                                                                                       616,041           564,479          2,355,080         2,189,261



     
                Operating expenses:



     Sales and marketing                                                                                                301,288           300,221          1,160,993         1,168,137



     Research and development                                                                                           155,463           151,524            588,455           539,488



     General and administrative                                                                                          98,821           102,711            375,983           419,621



     Restructuring and other related charges                                                                                  -               88             29,721            30,381



     
                Total operating expenses                                                                              555,572           554,544          2,155,152         2,157,627



     
                Income from operations                                                                                 60,469             9,935            199,928            31,634



     Interest expense                                                                                                     (400)          (1,709)           (1,550)          (6,844)



     Interest income and other income, net                                                                                7,818            21,516             49,563            68,889



     
                Income before provision for (benefit from) income taxes                                                67,887            29,742            247,941            93,679



     Provision for (benefit from) income taxes                                                                         (15,604)            2,501          (819,944)           19,699



     
                Net income                                                                                            $83,491           $27,241         $1,067,885           $73,980



     Net income per share attributable to common stockholders:



     Basic                                                                                                                $0.41             $0.13              $5.23             $0.36



     Diluted                                                                                                              $0.39             $0.13              $5.08             $0.36



     Weighted-average shares used in computing net income per share:



     Basic                                                                                                              203,299           205,514            204,329           204,070



     Diluted                                                                                                            214,507           209,581            210,339           208,950





     
                Stock-based compensation expense included in costs and expenses:



     Cost of revenue-subscription                                                                                       $13,712           $13,517            $58,348           $51,660



     Cost of revenue-professional services and other                                                                      4,174             6,977             18,639            28,336



     Sales and marketing                                                                                                 48,213            53,251            202,609           203,855



     Research and development                                                                                            53,422            54,753            204,238           184,211



     General and administrative                                                                                          30,426            32,502            121,665           143,773



     Restructuring and other related charges                                                                                  -               16              4,836             5,012


                                                     
     
       CONDENSED CONSOLIDATED BALANCE SHEETS


                                                         
     
                (Unaudited)





     
                (in thousands)                                                                January 31, January 31,
                                                                                                        2025         2024



     
                Assets



     Current assets



     Cash and cash equivalents                                                                     $648,623     $797,060



     Investments-current                                                                            314,924      248,402



     Accounts receivable, net                                                                       429,582      439,299



     Contract assets-current                                                                         13,764       15,922



     Prepaid expenses and other current assets                                                       82,368       66,984



     Total current assets                                                                         1,489,261    1,567,667



     Investments-noncurrent                                                                         134,105      121,977



     Property and equipment, net                                                                    299,370      245,173



     Operating lease right-of-use assets                                                            109,630      123,188



     Goodwill                                                                                       454,477      353,138



     Intangible assets, net                                                                          76,388       50,905



     Deferred contract acquisition costs-noncurrent                                                 467,201      409,627



     Deferred tax assets-noncurrent                                                                 840,470        2,031



     Other assets-noncurrent                                                                        141,803       97,584



     
                Total assets                                                                   $4,012,705   $2,971,290



     
                Liabilities and Equity



     Current liabilities



     Accounts payable                                                                               $30,697      $19,029



     Accrued expenses and other current liabilities                                                  99,579      104,037



     Accrued compensation                                                                           227,115      195,266



     Contract liabilities-current                                                                 1,455,442    1,320,059



     Operating lease liabilities-current                                                             19,077       22,230



     Total current liabilities                                                                    1,831,910    1,660,621



     Contract liabilities-noncurrent                                                                 21,523       21,980



     Operating lease liabilities-noncurrent                                                         105,350      120,823



     Deferred tax liability-noncurrent                                                               20,596       16,795



     Other liabilities-noncurrent                                                                    30,634       21,332



     Total liabilities                                                                            2,010,013    1,841,551



     Stockholders' equity



     Common stock                                                                                        20           21



     Treasury stock                                                                                 (2,871)     (2,164)



     Additional paid-in capital                                                                   3,321,242    2,821,461



     Accumulated other comprehensive loss                                                          (28,376)    (19,360)



     Accumulated deficit                                                                        (1,287,323) (1,670,219)



     Total stockholders' equity                                                                   2,002,692    1,129,739



     
                Total liabilities and equity                                                   $4,012,705   $2,971,290


                                                                  
              
             CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS


                                                                                    
           
                (Unaudited)




                                                                                                                                                             Three Months Ended                           Year Ended
                                                                                                                                              January 31,                         January 31,



     
                (in thousands)                                                                                                           2025               2024               2025               2024



     
                Cash flows from operating activities:



     Net income                                                                                                                         $83,491            $27,241         $1,067,885            $73,980



     Adjustments to reconcile net income to net cash provided by operating activities



     Depreciation and amortization                                                                                                       28,707             23,633            107,804             95,062



     Amortization of deferred contract acquisition and fulfillment costs                                                                 64,486             52,382            237,217            200,163



     Amortization of debt discount and transaction costs                                                                                    139              1,027                554              4,749



     Non-cash operating lease costs                                                                                                       4,602              4,811             19,065             21,310



     Stock-based compensation expense                                                                                                   149,947            161,016            610,335            616,847



     Deferred income taxes                                                                                                             (22,103)             (973)         (839,989)             6,292



     Other                                                                                                                                (361)             (551)             6,111            (1,904)



     Changes in operating assets and liabilities



     Accounts receivable                                                                                                              (128,616)          (81,221)             2,075             71,681



     Prepaid expenses and other current assets                                                                                          (9,334)             7,300           (17,634)             (657)



     Deferred contract acquisition and fulfillment costs                                                                               (87,618)          (78,649)         (302,166)         (255,159)



     Other assets                                                                                                                       (5,884)           (1,413)          (22,002)          (15,432)



     Accounts payable                                                                                                                     9,152              4,263              7,638            (4,826)



     Accrued expenses and other liabilities                                                                                              10,081              4,101              2,935              6,473



     Accrued compensation                                                                                                                70,364             38,347             29,236             33,979



     Contract liabilities                                                                                                               146,285            115,371            129,854            152,247



     Operating lease liabilities                                                                                                        (5,426)           (5,987)          (21,646)          (25,279)



     Net cash provided by operating activities                                                                                          307,912            270,698          1,017,272            979,526



     
                Cash flows from investing activities:



     Cash paid for acquisition, net of acquired cash                                                                                          -                           (143,611)



     Purchases of marketable securities                                                                                                (77,699)         (132,875)         (411,236)         (336,221)



     Maturities of marketable securities                                                                                                 74,500            222,352            340,334            473,869



     Purchases of strategic and other investments                                                                                         (750)             (125)           (1,375)             (645)



     Purchases of property and equipment                                                                                               (28,342)          (22,114)          (96,988)          (92,391)



     Net cash provided by (used in) by investing activities                                                                            (32,291)            67,238          (312,876)            44,612



     
                Cash flows from financing activities:



     Repayments of convertible senior notes                                                                                                   -         (689,896)                           (726,979)



     Repurchases of common stock                                                                                                      (161,725)                           (683,528)         (145,515)



     Settlement of capped calls, net of related costs                                                                                         -                                                23,688



     Payment of tax withholding obligation on net RSU settlement and ESPP purchase                                                     (81,148)          (45,922)         (213,282)         (144,218)



     Proceeds from exercise of stock options                                                                                             11,359                784             22,705             13,991



     Proceeds from employee stock purchase plan                                                                                               -                              35,314             32,994



     Net cash used in financing activities                                                                                            (231,514)         (735,034)         (838,791)         (946,039)



     Effect of foreign exchange on cash, cash equivalents and restricted cash                                                           (5,311)             5,096            (7,550)               199



     Net increase (decrease) in cash, cash equivalents and restricted cash                                                               38,796          (392,002)         (141,945)            78,298



     Cash, cash equivalents and restricted cash at beginning of period (1)                                                              620,758          1,193,501            801,499            723,201



     Cash, cash equivalents and restricted cash at end of period (1)                                                                   $659,554           $801,499           $659,554           $801,499


     (1) Cash, cash equivalents and restricted cash included restricted cash of $10.9 million and $4.4 million as of January 31, 2025 and January 31, 2024.


                                                                    
              
                RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES


                                                                                         
              
                (Unaudited)





     
                Reconciliation of gross profit (loss) and gross margin:




                                                                                                                                                                         Three Months Ended                            Year Ended January 31,
                                                                                                                                                          January 31,



     
                (in thousands)                                                                                                                        2025                 2024                 2025             2024



     GAAP gross profit                                                                                                                              $616,041             $564,479           $2,355,080       $2,189,261



     Add: Stock-based compensation                                                                                                                    17,886               20,494               76,987           79,996



     Add: Amortization of acquisition-related intangibles                                                                                              3,564                2,070               12,267            8,857



     Add: Employer payroll tax on employee stock transactions                                                                                          1,176                  337                3,909            2,262



     Add: Lease-related impairment and lease-related charges                                                                                               -                                                     721



     Non-GAAP gross profit                                                                                                                          $638,667             $587,380           $2,448,243       $2,281,097



     GAAP gross margin                                                                                                                                79.4 %              79.2 %              79.1 %          79.3 %



     Non-GAAP adjustments                                                                                                                              2.9 %               3.3 %               3.1 %           3.3 %



     Non-GAAP gross margin                                                                                                                            82.3 %              82.5 %              82.2 %          82.6 %





     GAAP subscription gross profit                                                                                                                 $618,883             $575,131           $2,368,864       $2,226,803



     Add: Stock-based compensation                                                                                                                    13,712               13,517               58,348           51,660



     Add: Amortization of acquisition-related intangibles                                                                                              3,564                2,070               12,267            8,857



     Add: Employer payroll tax on employee stock transactions                                                                                            921                  232                2,882            1,464



     Add: Lease-related impairment and lease-related charges                                                                                               -                                                     505



     Non-GAAP subscription gross profit                                                                                                             $637,080             $590,950           $2,442,361       $2,289,289



     GAAP subscription gross margin                                                                                                                   81.7 %              82.7 %              81.6 %          82.9 %



     Non-GAAP adjustments                                                                                                                              2.4 %               2.2 %               2.6 %           2.3 %



     Non-GAAP subscription gross margin                                                                                                               84.1 %              84.9 %              84.2 %          85.2 %





     GAAP professional services and other gross loss                                                                                                $(2,842)           $(10,652)           $(13,784)       $(37,542)



     Add: Stock-based compensation                                                                                                                     4,174                6,977               18,639           28,336



     Add: Employer payroll tax on employee stock transactions                                                                                            255                  105                1,027              798



     Add: Lease-related impairment and lease-related charges                                                                                               -                                                     216



     Non-GAAP professional services and other gross income (loss)                                                                                     $1,587             $(3,570)              $5,882         $(8,192)



     GAAP professional services and other gross margin                                                                                              (15.4) %            (63.8) %            (18.3) %        (49.9) %



     Non-GAAP adjustments                                                                                                                             24.0 %              42.4 %              26.1 %          39.0 %



     Non-GAAP professional services and other gross margin                                                                                             8.6 %            (21.4) %               7.8 %        (10.9) %







     
                Reconciliation of operating expenses:




                                                                                                                                                                         Three Months Ended                            Year Ended
                                                                                                                                                          January 31,                         January 31,



     
                (in thousands)                                                                                                                        2025                 2024                 2025             2024



     GAAP sales and marketing                                                                                                                       $301,288             $300,221           $1,160,993       $1,168,137



     Less: Stock-based compensation                                                                                                                 (48,213)            (53,251)           (202,609)       (203,855)



     Less: Amortization of acquisition-related intangibles                                                                                           (3,354)             (2,631)            (12,450)        (10,518)



     Less: Employer payroll tax on employee stock transactions                                                                                       (2,242)             (1,104)             (7,593)         (5,049)



     Less: Lease-related impairment and lease-related charges                                                                                              -                                                 (2,171)



     Non-GAAP sales and marketing                                                                                                                   $247,479             $243,235             $938,341         $946,544



     GAAP sales and marketing as a percentage of revenue                                                                                              38.8 %              42.1 %              39.0 %          42.3 %



     Non-GAAP sales and marketing as a percentage of revenue                                                                                          31.9 %              34.2 %              31.5 %          34.3 %





     GAAP research and development                                                                                                                  $155,463             $151,524             $588,455         $539,488



     Less: Stock-based compensation                                                                                                                 (53,422)            (54,753)           (204,238)       (184,211)



     Less: Employer payroll tax on employee stock transactions                                                                                       (1,421)               (605)             (7,013)         (4,276)



     Less: Lease-related impairment and lease-related charges                                                                                              -                                                   (873)



     Non-GAAP research and development                                                                                                              $100,620              $96,166             $377,204         $350,128



     GAAP research and development as a percentage of revenue                                                                                         20.0 %              21.3 %              19.8 %          19.5 %



     Non-GAAP research and development as a percentage of revenue                                                                                     13.0 %              13.5 %              12.7 %          12.7 %





     GAAP general and administrative                                                                                                                 $98,821             $102,711             $375,983         $419,621



     Less: Stock-based compensation                                                                                                                 (30,426)            (32,502)           (121,665)       (143,773)



     Less: Employer payroll tax on employee stock transactions                                                                                       (1,504)               (554)             (3,278)         (2,095)



     Less: Acquisition-related expenses                                                                                                                    -                                 (4,340)



     Less: Lease-related impairment and lease-related charges                                                                                              -                                                   (695)



     Non-GAAP general and administrative                                                                                                             $66,891              $69,655             $246,700         $273,058



     GAAP general and administrative as a percentage of revenue                                                                                       12.8 %              14.5 %              12.4 %          15.2 %



     Non-GAAP general and administrative as a percentage of revenue                                                                                    8.6 %               9.8 %               8.2 %           9.8 %







     
                Reconciliation of income from operations and operating margin:




                                                                                                                                                                         Three Months Ended                            Year Ended
                                                                                                                                                          January 31,                         January 31,



     
                (in thousands)                                                                                                                        2025                 2024                 2025             2024



     GAAP income from operations                                                                                                                     $60,469               $9,935             $199,928          $31,634



     Add: Stock-based compensation                                                                                                                   149,947              161,000              605,499          611,835



     Add: Amortization of acquisition-related intangibles                                                                                              6,918                4,701               24,717           19,375



     Add: Employer payroll tax on employee stock transactions                                                                                          6,343                2,600               21,793           13,682



     Add: Acquisition-related expenses                                                                                                                     -                                   4,340



     Add: Restructuring and other related charges                                                                                                          -                  88               29,721           30,381



     Add: Lease-related impairment and lease-related charges                                                                                               -                                                   4,460



     Non-GAAP income from operations                                                                                                                $223,677             $178,324             $885,998         $711,367



     GAAP operating margin                                                                                                                             7.8 %               1.4 %               6.7 %           1.1 %



     Non-GAAP adjustments                                                                                                                             21.0 %              23.6 %              23.1 %          24.7 %



     Non-GAAP operating margin                                                                                                                        28.8 %              25.0 %              29.8 %          25.8 %







     
                Reconciliation of net income and net income per share, basic and diluted:




                                                                                                                                                                         Three Months Ended                            Year Ended
                                                                                                                                                          January 31,                         January 31,



     
                (in thousands, except per share data)                                                                                                 2025                 2024                 2025             2024



     GAAP net income                                                                                                                                 $83,491              $27,241           $1,067,885          $73,980



     Add: Stock-based compensation                                                                                                                   149,947              161,000              605,499          611,835



     Add: Amortization of acquisition-related intangibles                                                                                              6,918                4,701               24,717           19,375



     Add: Employer payroll tax on employee stock transactions                                                                                          6,343                2,600               21,793           13,682



     Add: Acquisition-related expenses                                                                                                                     -                                   4,340



     Add: Restructuring and other related charges                                                                                                          -                  88               29,721           30,381



     Add: Amortization of debt discount and issuance costs                                                                                                 -               1,027                                5,175



     Add: Fair value adjustments to strategic investments                                                                                                  -                (98)                                  22



     Add: Lease-related impairment and lease-related charges                                                                                               -                                                   4,460



     Add: Income tax and other tax adjustments                                                                                                      (61,823)            (37,311)         (1,006,746)       (136,023)



     Non-GAAP net income                                                                                                                            $184,876             $159,248             $747,209         $622,887





     
                Numerator:



     Non-GAAP net income                                                                                                                            $184,876             $159,248             $747,209         $622,887



     Add: Interest expense on convertible senior notes                                                                                                     -                                                     425



     Non-GAAP net income attributable to common stockholders, diluted                                                                               $184,876             $159,248             $747,209         $623,312





     
                Denominator:



     Weighted-average common shares outstanding, basic                                                                                               203,299              205,514              204,329          204,070



     Effect of dilutive securities                                                                                                                    11,208                4,067                6,010            4,880



     Non-GAAP weighted-average common shares outstanding, diluted                                                                                    214,507              209,581              210,339          208,950





     GAAP net income per share, basic                                                                                                                  $0.41                $0.13                $5.23            $0.36



     GAAP net income per share, diluted                                                                                                                $0.39                $0.13                $5.08            $0.36



     Non-GAAP net income per share, basic                                                                                                              $0.91                $0.77                $3.66            $3.05



     Non-GAAP net income per share, diluted                                                                                                            $0.86                $0.76                $3.55            $2.98







     
                Computation of free cash flow:




                                                                                                                                                                         Three Months Ended                            Year Ended
                                                                                                                                                          January 31,                         January 31,



     
                (in thousands)                                                                                                                        2025                 2024                 2025             2024



     Net cash provided by operating activities                                                                                                      $307,912             $270,698           $1,017,272         $979,526



     Less: Purchases of property and equipment                                                                                                      (28,342)            (22,114)            (96,988)        (92,391)



     Non-GAAP free cash flow                                                                                                                         279,570              248,584              920,284          887,135



     Net cash provided by (used in) by investing activities                                                                                         (32,291)              67,238            (312,876)          44,612



     Net cash used in financing activities                                                                                                        $(231,514)          $(735,034)          $(838,791)      $(946,039)







     
                Computation of billings:




                                                                                                                                                                         Three Months Ended                            Year Ended
                                                                                                                                                          January 31,                         January 31,



     
                (in thousands)                                                                                                                        2025                 2024                 2025             2024



     Revenue                                                                                                                                        $776,252             $712,386           $2,976,739       $2,761,882



     Add: Contract liabilities and refund liability, end of period                                                                                 1,479,266            1,343,792            1,479,266        1,343,792



     Less: Contract liabilities and refund liability, beginning of period                                                                        (1,332,828)         (1,228,174)         (1,343,792)     (1,191,269)



     Add: Contract assets and unbilled accounts receivable, beginning of period                                                                       18,341               25,253               20,189           16,615



     Less: Contract assets and unbilled accounts receivable, end of period                                                                          (17,825)            (20,189)            (17,825)        (20,189)



     Add: Contract assets and unbilled accounts receivable contributed by acquisitions                                                                     -                                      53



     Less: Contract liabilities and refund liability contributed by acquisitions                                                                           -                                 (5,071)



     Non-GAAP billings                                                                                                                              $923,206             $833,068           $3,109,559       $2,910,831

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SOURCE Docusign, Inc.