Northwestern Community Services Board Provides Notification of Data Security Incident
Front Royal, VA - Northwestern Community Services Board ("NWCSB") announces a data security incident that may have impacted certain protected health information stored on its network.
On or about August 8, 2024, NWCSB experienced a network intrusion that impacted certain systems. Upon discovery of the intrusion, NWCSB immediately took steps to secure its network and engaged third-party specialists to assist with determining the full nature and scope of the event. A thorough investigation determined that a limited amount of information may have been accessed by an unauthorized actor. NWCSB then conducted a comprehensive review of the data in order to determine the types of information contained within the impacted dataset and to whom that information related.
The types of information contained within the potentially affected dataset include patient names, addresses, dates of birth, Social Security numbers, health insurance information, patient medical record numbers, doctor's name or practice type, medical date of service, medication information, diagnosis and treatment information, doctor names, and medical claims and billing information.
At this time, NWCSB is not aware of any evidence to suggest that any information has been misused. Nonetheless, to be diligent, NWCSB provided notice to potentially affected individuals out of an abundance of caution. NWCSB is also offering complimentary credit monitoring services to potentially impacted individuals. In response to this incident, NWCSB worked with third-party specialists to investigate and implement additional security measures within its network. Although NWCSB has no evidence of actual or attempted misuse of information as a result of this incident, individuals are nonetheless encouraged to monitor their account statements and explanation of benefits forms for suspicious activity and to detect errors.
NWCSB has established a toll-free call center to answer questions about the incident and to address related concerns. The number for the hotline is 1-855-577-9041. The hotline hours of operation are Monday through Friday from 8 AM to 8 PM EST, excluding holidays. In addition, NWCSB has notified the U.S. Health and Human Services Office for Civil Rights and any applicable state regulators of this incident.
The privacy and protection of information is a top priority for NWCSB, and NWCSB deeply regrets any inconvenience or concern this incident may cause.
Contact: Amanda Ruggieri, aruggieri@c-wlaw.com
/PRNewswire -- July 7, 2025/
SOURCE Northwestern Community Services Board
