Aug 11, 2020
Novelvox Updates Custom CTI Connectors And Agent Desktop For Cisco Call Manager (UCM) For Seamless Work From Home Experience
Jun 16, 2020
Cegid's Customer Satisfaction Rises Nearly 10% Using Genesys Cloud
Jun 11, 2020
Survey Shows Banks, Healthcare Providers, and Government Remain Most Trusted by Consumers, Despite Lack of Transparency and Data Security Breaches
May 27, 2020
Teleinfo Media in Thailand Transitions its Outsourced Call Center Service to the Cloud With Tikal Call Center
May 20, 2020
Global Call Centers Industry Assessment 2020-2025 - Cloud Communications Continue to Reshape the Sector
May 20, 2020
Genesys Survey Finds Nearly 50% of Consumers Feel Companies Lack Empathy When Delivering Customer Service
May 19, 2020
Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences
May 12, 2020
ChaseData Donates Call Center Software to Florida Health Departments
May 06, 2020
Genesys Lauded by Frost & Sullivan for Integrating Automation and Intelligence into its Workforce Optimization Solutions
May 06, 2020
Genesys Virtual Xperience Shines Light on How Organizations are Successfully Overcoming Uncertainty by Leveraging the Cloud and AI
May 04, 2020
Vitech Releases GENESYS 2020 with Enhanced Capability for Model-Based Systems Engineering
Apr 30, 2020
U.S. Men Are More Willing Than Women to Pay For Good Customer Service
Apr 16, 2020
Industry's First Cisco, Avaya & Genesys CTI Connector For EPIC By NovelVox
Apr 15, 2020
Direct Line Tele Response Offers Support For Both Essential And Non-Essential Businesses During The Wake Of COVID-19
Apr 14, 2020
The Association of Teleservices International (ATSI): Call Centers Mobilize To Support Continuity During The COVID-19 Pandemic
Apr 09, 2020
VirtualPBX Releases ACD Queues Pro Feature for Management of Large Call Teams
Apr 07, 2020
Global VoIP Software Markets Industry Growth Assessment, 2020-2025: Growing Popularity of Voice-Based Smart Office Systems
Apr 03, 2020
ChaseData to Provide Cloud Call Center Software to Call Centers Transitioning In-House Workers into At-Home-Workers
Apr 01, 2020
TCN Offers Complimentary Outbound Communications Tools for Contact Centers Amidst COVID-19 Pandemic
Mar 10, 2020
ENGIE Improves Customer Experience with Genesys Cloud