Aug 14, 2020
Mike Flynn Joins DC Experience Agency Blue Water + MissionSide As Vice President, Technology
Aug 11, 2020
In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered During Pandemic Due to Long Customer Service Wait Times
Jun 22, 2020
MHC Software Acquires Ecrion Software
Jun 18, 2020
Cengage Wins Customer Relationship Management Institute's "Top Customer Support" Award for Third Consecutive Year
Jun 18, 2020
New Raydiant Report Shows How Brick and Mortar Retailers Are Preparing to Reopen
Jun 16, 2020
Decooda's CX Workout Software Ranked as a Leader in Customer Journey Mapping Platforms Evaluation by an Independent Research Firm
Jun 16, 2020
The Role of Stores and Restaurants is Evolving to Meet New Consumer Expectations for a Theatrical Experience, According to New Cambridge Retail Advisors White Paper
Jun 12, 2020
LiveAgent Named Best Help Desk Software for 2020 by Digital.com
Jun 09, 2020
Bishop-Wisecarver Strengthens Management Team with Four New Strategic Hires and Promotions
Jun 09, 2020
Malvern Panalytical deploys augmented reality visual support to digitally transform customer experience
Jun 03, 2020
Former Sparkpost Exec, Barry Abel, Joins Netcore Solutions Inc. as CRO to Expand US Operations
Jun 02, 2020
Solvvy Introduces the Conversational Concierge, the Next-Gen Chatbot Platform that Delivers Brilliant Customer Experiences
Jun 02, 2020
Flexiti Signs Multi-Year Agreement with Visions Electronics to offer Point-of-Sale Financing Technology
May 29, 2020
Zappix Launches Visual IVR Customer Self-Service Solution For Another Retail Customer
May 28, 2020
Glia Named a Gartner Cool Vendor in CRM Customer Service and Support
May 27, 2020
Teleinfo Media in Thailand Transitions its Outsourced Call Center Service to the Cloud With Tikal Call Center
May 21, 2020
PolyPhaser Receives LiveHelpNow's Best Customer Service Award
May 21, 2020
Braze Wins Prestigious Customer Service Award for Second Consecutive Year
May 20, 2020
Global Call Centers Industry Assessment 2020-2025 - Cloud Communications Continue to Reshape the Sector
May 19, 2020
TimeTrade Announces Immediate Availability of Retail Recovery Package to Enable Safe Shopping via Virtual and In-Store Appointments