Zenoti Powers Luxury Brand Neroli Salon & Spa
BELLEVUE, Wash., July 30, 2018 /PRNewswire-PRWeb/ -- Neroli Salon & Spa, a luxury Aveda salon and spa with six locations in Wisconsin, has switched to Zenoti software.
Neroli operates a robust salon and spa business, with approximately 300 team members serving nearly 4,000 guests each week. Prior to making the change, Neroli used Millennium software, a desktop-based solution that was installed locally at each salon location. When the company was ready for a cloud-based enterprise solution, they chose Zenoti for its unique ability to handle the most demanding needs of busy luxury salons and spas like Neroli.
Zenoti Analytics offers Neroli on-demand access to the insights the company needs to drive business decisions. The customizable analytics dashboard provides at-a-glance reporting across all of their locations, so the company always has access to all of their data.
With Zenoti Analytics, Neroli can monitor customer retention to reduce attrition, and quickly determine which customers, employees and products show the most promise for growth. Since managers and owners spend less time collecting and analyzing data, they're able to focus on business goals like driving sales, team member development, and managing productivity and resources.
"In a busy salon environment like ours, there's no time to waste on data that doesn't drive business decisions," said Susan Haise, owner and CEO at Neroli. "Zenoti offers real-time access to our customer, employee and business data, so we can better analyze our performance across KPIs and focus our time and investments on growth opportunities and build on our successes."
Analytics isn't the only way Zenoti is meeting Neroli's needs. With Smart Marketing, Neroli will be able to create effective automated marketing campaigns specifically designed to match guest needs and preferences to the services and products Neroli offers.
Smart Marketing analyzes the appointment book and customer behavior to predict and fill slower days, retain customers and recover lost customers. Since customers are targeted by only the offers that best match their individual profiles, they're never inundated with emails.
Zenoti Analytics and Smart Marketing, combined with the full power of Zenoti's all-in-one software, offer the cloud-based platform and industry-leading tools high-performance businesses like Neroli need to grow.
"I'm excited that Zenoti continues to take on the challenge of supporting some of the most intricate business operations in the industry," said Sudheer Koneru, CEO at Zenoti. "Zenoti offers unique support for complex business needs, providing companies like Neroli with the technology they need to reach their full business potential."
About Neroli
Neroli Salon & Spa provides full-service Aveda Lifestyle experiences in hair, nails, massage, facials, waxing and Ayurveda services, as well as offering a full array of Aveda products at six convenient locations. Neroli also owns and operates two Aveda Institutes and an independent Aveda Experience Center in southeastern Wisconsin.
Some of Neroli's most popular salon and spa services include therapeutic massage, eyelash extensions, hair color and cutting, spa manicures and pedicures, and Aveda facials.
To learn more about Neroli, visit https://www.nerolisalonspa.com/.
About Zenoti
Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes.
Zenoti powers thousands of spas and salons in more than 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
To learn more about Zenoti, visit https://www.zenoti.com/.
SOURCE Zenoti
