Oct 3, 2018   SOURCE: BusinessWire

Alorica Continues Global Expansion in Latin America and the Caribbean

Alorica Inc., the world’s leading provider of customer interactions, announced today its strategic expansion in Latin America and the Caribbean with the addition of three major sites in the region. The sites include Guatemala City, Guatemala; Kingston, Jamaica; and Puebla, Mexico, creating more than 3,000 new jobs by end of the year.

“We’re experiencing tremendous growth in Latin America and the Caribbean, thanks to the increasing demand for work by both U.S.-based and local clients looking for cost-effective and exceptional customer care,” said Miro Batista, President of Latin America & the Caribbean at Alorica. “We appreciate our partnership with the governments of Mexico, Guatemala and Jamaica for their support of our expanding business as we strive to create meaningful career opportunities in these countries while providing our clients with insanely great customer service.”

In Guatemala, Alorica is an established BPO player with more than 5,000 employees at four existing locations within Guatemala City. The newest site—making it our fifth in the city—is located at the World Technology Center and will accommodate existing employees and future business, bringing 900 new jobs to the area by the end of the year. Clients serviced out of Guatemala feature global brands in the Fortune 500 and span an array of industries including retail and consumer goods, telecommunications, energy and utilities as well as media and entertainment.

With the success of our two existing sites in Jamaica—Kingston and Portmore—we’ve added another location in Kingston, making us the third largest business process outsourcing (BPO) company on the island. Boasting the largest footprint out of the three operations, this site plans to create 2,000 jobs between the end of 2018 and early 2019. As a result, Alorica will employ approximately 5,000 local employees on the island, servicing clients in the media and entertainment, hospitality and high-tech industries.

In Mexico, Alorica selected Puebla to be the home of its next site, given the city has one of the largest populations of higher education in the country—providing access to graduates, particularly in business, economics, finance and accounting. Our location currently has 200 employees and is expected to hire an additional 600 by the end of the year. Already handling customer care for a retail client, it will soon provide all revenue cycle management services—customer care, financial care, retention and revenue generation—in both a voice and digital delivery environment across multiple industries.

Across Latin America and the Caribbean, Alorica has been making lives better since 1999, differentiating itself as the premier customer care provider—offering scalable, cost-effective, nearshore and in-country solutions in the region. Our clients benefit from superior customer support from a highly-educated workforce, spanning a robust range of channels, industries, geographies and languages. We continue to expand our nearshore footprint, and currently operate 19 sites across seven countries: Dominican Republic, Guatemala, Honduras, Jamaica, Mexico, Panama and Uruguay.

About Alorica

Alorica is the world’s largest provider of customer experiences to North American consumers. We are made up of more than 100,000 passionate problem solvers who make lives better through positive customer interactions—at every touchpoint—across voice, chat and social. Leveraging innovative technologies—including intelligent automation and a comprehensive analytics suite—we support the world’s most respected brands with the talent and resources necessary to create insanely great experiences. Alorica provides a host of world-class services—from customer care to financial solutions and digital services—to clients across industries of all kinds, many of whom are on the Fortune 500. Founded nearly 20 years ago, Alorica contact centers and operation hubs span the globe with 130 locations in 14 countries. To learn more, visit www.Alorica.com.

To learn more about our economical and multilingual services right outside the U.S., visit our website here.