Jun 26, 2019   SOURCE: PR NewsWire

Acqueon Showcases its Summer 2019 Release at the 20th Annual Contact Center Week

SAN JOSE, Calif., June 26, 2019 /PRNewswire-PRWeb/ -- Acqueon, a provider of AI-driven conversational engagement software for sales, marketing, and service today announced its participation to the 20th Annual Contact Center Week event in Las Vegas, NV. The company will showcase its Summer Release that includes a new AI prediction model to identify the best moment to engage with customers. Leveraging data from 5 billion of interactions processed annually, the feature enables a new level of intelligence to reach out to consumers who, bombarded with an ever-growing number of robocalls, are less inclined to pick up calls.

Other notable additions of the Acqueon Summer Release: 

    --  Advanced outbound capabilities for Acqueon Engagement for Amazon Connect
        including predictive dialing, answering machine detection, and smart
        agent tethering
    --  Integration with ServiceNow to enrich customer context with open cases
        and incident history
    --  Avaya Desktop supports blended inbound and outbound agents

On-site presence: 

    --  Acqueon will be exhibiting in booth #928 at the Mirage Event Center
    --  Acqueon and Nexmo, the Vonage API Platform will host an After Hours
        Social at The Dorsey at The Venetian on Wednesday, June 26 from 9:00 pm
        to 11:00 pm. Registration:
        https://info.nexmo.com/afterhoursocial_reg.html

About Acqueon Technologies Inc.
Acqueon (https://www.acqueon.com) is a conversational engagement company that offers a comprehensive suite of products helping enterprises maximize the potential of every conversation. Powered by Acqueon IQ, its propriety AI platform, Acqueon's Engagement and Analytics products combine contact center and business data into rich customer contexts, uncover the next best actions using powerful predictive models, and orchestrate hyper-personalized dialogs across every communication channel. Acqueon lets sales, marketing and service organizations engage in emotionally-connected conversations that increase sales and collections and rescue customers at risk. Acqueon enables over 5 billion customer interactions annually and has over 100 global partners.

SOURCE Acqueon Technologies Inc.