AirTies Unveils Enhanced Cloud Management Platform for Home Wi-Fi

ISTANBUL, Sept. 5, 2019 /PRNewswire/ -- AirTies, the most widely deployed supplier of managed in-home Wi-Fi solutions to service providers globally, today unveiled its enhanced cloud management platform with a powerful new "Wi-Fi Experience Index" ratings scale and new capabilities to help operators better serve their customers. AirTies Cloud will be showcased at the IBC Conference in Amsterdam later this month.

"Today's service providers want reliable, quantifiable data about their subscribers' home Wi-Fi experience, but also need an effective way to interpret and act upon that information, and that's what we've delivered today with AirTies Cloud," said Philippe Alcaras, CEO of AirTies. "Our new 'Wi-Fi Experience Index' provides actionable insights into customers' network conditions, while providing common and simple metrics used by customer care, engineering, marketing and even consumers themselves."

Alcaras continued, "Our new enhancements are a direct result of AirTies' ongoing software development achievements and the acquisition of Technicolor's In-Home Wi-Fi Management software business and personnel earlier this year. As today's announcement demonstrates, we're fully committed to delivering value-added Wi-Fi solutions to help service providers innovate and differentiate."

Key Features and Functionality

AirTies Cloud is a flexible management platform that continuously optimizes the network and gives service providers real-time visibility into their subscribers' Wi-Fi performance, allowing remote diagnostics and troubleshooting. It also provides deeper insights and analysis on connected devices and data consumption patterns within the home, along with proactive recommendations. These principle applications benefit customer care, network operations and installation teams, as well as the decision making of business strategy or customer marketing departments.

Some of the new capabilities include:

    --  Wi-Fi Experience Index: Based on years of refinements, this patented
        approach gives service providers a powerful and precise way to interpret
        the overall Wi-Fi performance across the service provider's entire
        installed base and for individual households. On a scale from 0-100,
        based on analysis of a variety of dynamic factors, it allows operators
        to understand the relative severity of certain issues, predict risks,
        and implement appropriate solutions.
    --  Data-driven Channel Planning: Provides dynamic optimization of Wi-Fi
        through continuous assessment of network conditions. Central to AirTies'
        hybrid cloud-edge architecture, this approach combines historical cloud
        data with off-channel scanning from the real-time local environment in
        the home. It includes evaluation of far-end interference data from
        hidden sources (e.g. non-managed Wi-Fi access points) to proactively
        select the optimal channels, minimizing interference from neighbouring
        networks and other sources.
    --  Continuous Wi-Fi Speed Tests and Capacity Forecasting: Allows accurate
        measurements of Wi-Fi link speeds, without having to run intrusive speed
        tests or load speed test software on CPEs and user devices. These
        measurements can be used for reporting and anticipating impact of new
        service deployments. For example, if a customer subscribes to a new 4K
        video service, or a faster broadband plan, the system can predict the
        demands this will make on the home network, enabling operators to take
        suitable measures in advance, such as including additional Wi-Fi
        extenders as part of an upgrade.
    --  Prioritization for Video/Gaming: With simple activation through the
        AirTies Vision companion app, STBs, game consoles, or other devices can
        be identified for preferential Wi-Fi handling to ensure a consistent,
        high-quality experience. It is accomplished through AirTies' hybrid
        cloud-edge architecture embedded in CPE and cloud-based analytics. This
        capability is particularly useful for applications with low latency
        tolerance, such as UHD video and live multi-player gaming.
    --  Enhanced Privacy and Data Masking: Builds upon a GDPR-compliant solution
        designed to protect end-user's privacy with advanced encryption and
        anonymization of key data, designed to meet the stringent requirements
        of today's service providers.

Other core features of the AirTies Cloud, which was previously marketed under the brands of Remote Manager and Wireless Doctor, include:

    --  Wi-Fi visibility and KPI tracking to understand how broadband services
        are being used in customer homes
        --  Performance analysis and dashboard reporting on Wi-Fi access points
            and connected devices (i.e. laptops, IoT/smart home devices, phones,
            tablets, game consoles, etc.) across entire installed base, or
            filtered by gateway model
        --  Proactive identification of customers in need of additional
            extenders, broadband speed upgrades, or device upgrades based on
            actual home conditions
        --  Analysis of connected device profiles and capabilities
    --  Wi-Fi performance optimization
        --  Wi-Fi load balancing through device management and frequency
            planning
        --  Interference prediction and channel optimization
    --  Pin-pointing end-user issues to facilitate customer care
        --  Remote diagnostics and troubleshooting of Wi-Fi issues in a
            subscriber's home without requiring technician call-out
        --  Proactive alarm detection to allow problem resolution before it
            affects the customer base
        --  Support for zero-touch installation through extender
            pre-provisioning
    --  Integration with operator's customer support tools and management
        systems through APIs
        --  Dashboard data for KPI tracking and management view
        --  Real-time customer care visibility for operator's first level
            technical support

With AirTies Cloud, there is no need to download any client-side software on subscribers' personal devices. AirTies' unique hybrid cloud-edge architecture leverages both the embedded intelligence in CPE and cloud-based analytics to maximize responsiveness, scalability and performance.

At the upcoming IBC Conference in Amsterdam, September 13-17, AirTies' booth will be in Hall 1, stand B21. More information about AirTies can be found at: www.AirTies.com.

About AirTies

Founded in 2004, AirTies is the most widely deployed provider of managed in-home Wi-Fi solutions to operators around the globe. The company offers Smart Wi-Fi software, a cloud-based management platform and Mesh extenders. Service providers turn to AirTies for the design, implementation, and ongoing optimization of their customers' broadband experience. With an installed base of over 30 million homes, AirTies' customers include: AT&T, Singtel, Sky and many others. More information is available at www.AirTies.com.

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SOURCE AirTies