Creative Virtual's Liam Ryan to Deliver a Keynote Presentation at the CXtech Conference and Technology Showcase in London
LONDON, Oct. 22, 2019 /PRNewswire-PRWeb/ -- Creative Virtual, a world leader in customer and employee engagement solutions, is a sponsor of the CXtech Conference and Technology Showcase for a second year. The event is co-located with the AI & Robotics Conference in London and will highlight the technology transforming customer experience (CX).
Liam Ryan, Sales Director at Creative Virtual, is a keynote speaker at the conference. He will present a session titled From FAQ Systems to Conversational Chatbots: The Evolution of Customer Experience as part of the CX Tech Stream. His keynote will explore how chatbot and virtual agent solutions have become sophisticated self-service tools that can create conversations with users and deliver personalised support. Liam will also share live demonstrations of effective chatbot, virtual agent and live chat solutions currently being used by organisations to deliver quality customer service.
"In its infancy, chatbot and virtual agent technology wasn't much more than a basic FAQ system valued mostly for its 'cool factor'," says Liam. "There are still many of those simple tools on the market today, so companies need to be selective when choosing a self-service solution. I'm looking forward to sharing some important tips for selecting, implementing and maintaining a conversational chatbot that can deliver the personalised, seamless service and support customers expect."
As an event sponsor, Creative Virtual will also take part in the Technology Showcase, providing demonstrations of our award-winning chatbot, virtual agent and live chat solutions throughout the day. Conference attendees visiting the Creative Virtual stand will be able to see more live demonstrations of conversational AI solutions and arrange an individual workshop to build a business case for this technology within their own organisations.
More information and registration options for the conference are available on the CXtech website.
More information on how companies can bring together humans and AI to deliver anywhere, anytime customer and employee engagement can be found on the Creative Virtual website.
About Creative Virtual
Creative Virtual, winner of the Queen's Awards for Enterprise: Innovation 2017 and Frost & Sullivan's 2019 AI-Enhance Customer Self-Service Product Leadership Award, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person(TM) technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, live chat, knowledge management and business intelligence platform empower organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at https://www.creativevirtual.com.
SOURCE Creative Virtual
