Five Ways Disruption Will be Faster and More Transformative in the '20s, According to Tech Investor Louis Hernandez Jr.

MIAMI, Jan. 15, 2020 /PRNewswire/ -- Digital disruption will accelerate, AI will go mainstream and the customer will take center stage in the 2020s as a new wave of technology innovation transforms workflows, value chains and entire industries. New technologies will collapse industry boundaries, wiping out sectors and functions. Every business will be in direct contact with customers and will be forced to master customer intimacy. The pace of change will grow ever faster, and once-dominant technologies will be overwhelmed and replaced.

That's according to Louis Hernandez Jr., Founder, Managing Director and CEO of Black Dragon Capital, a private equity firm focused on complex technologies that makes control investments in growth companies in media technology, digital commerce and financial services.

Hernandez foresees the following major developments - for the short term. He says...

    --  Technologies and processes get disrupted, quickly. Going forward there
        will be little or no "daylight" between content creator and consumer;
        the purveyor of goods or services and the buyer; the person with excess
        capital and the person in need of capital. Technologies that had made
        the value chain more efficient or powerful will be overwhelmed in every
        industry by the direct digital connection between buyer and seller. 2020
        will mark the beginning of the end for a number of segments of major
        industries - once celebrated technologies that made a step or process
        more efficient will be gone by the end of the decade.

    --  A heightened imperative to master customer intimacy. Because traditional
        workflows will vanish and because most sellers of goods and services
        will increasingly have relationships with end-user customers, companies
        will have to rethink and redefine for themselves what good service is.
        Believing you are only a business-to-business enterprise will be
        dangerous - and a thing of the past.

    --  Significant blurring of industry boundaries. Where industries like
        media, retail and banking begin and end will get grayer and blurrier.
        Companies in each of those industries will want to be the customer's
        primary relationships: card and payment networks, cell phone carriers,
        cloud providers, retailers, media companies all will want your primary
        intimacy and loyalty for whatever you buy. Loyalty will go to whoever
        can best tell the story of why what they're selling will make the
        customer's life better.

    --  Floodgates open for cloud-based technologies. Early adopters drove
        Amazon Web Services, Google Cloud and Azure to dizzying heights. Now the
        media industry, banking and retail will become major consumers of
        processing power as cloud-based technology goes even more mainstream.
        Legacy players that are slow to move to the cloud will likely meet the
        same fate as Sears and Toys "R" Us.

    --  AI goes mainstream. While debates continue about privacy, data
        management and computational innovation, AI is gaining significant
        traction in a range of industries. It has proved its ability to support
        medical diagnoses, identify fraud better and more accurately and enhance
        content creation. In the 2020s, we'll see AI become as powerful as the
        internet itself and, of course, supplant other once-promising
        technologies.

"When it comes to our new decade and where technology is going, the opportunity is vast, the challenge is immense and the rewards may far outweigh the collateral damage," Hernandez said.

About Black Dragon Capital
Black Dragon Capital is a private equity firm based in Miami with a focus on control investments in growth companies, particularly in digital commerce, financial services and media technology. Black Dragon's team of industry professionals have significant operational experience, strong financial backgrounds, and proven track records of success and investment experience, ranging from startups to billion-dollar organizations in both public and private vehicles. The company leverages its network expertise and deep domain knowledge to assist in accelerating growth and profits in selected markets - all while working closely with entrepreneurs. Learn more at blackdragoncap.com or follow us on LinkedIn at https://www.linkedin.com/company/black-dragon-capital

Contact:
Michael-Jon Romano
Sommerfield Communications
+1 (212) 255-8386
michael-jon@sommerfield.com

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SOURCE Black Dragon Capital