Outreach Announces "Outreach Kaia," Real-Time Knowledge AI Assistant Which Helps Customer-Facing Reps Sell Smarter and Close Deals Faster

SEATTLE, May 4, 2020 /PRNewswire/ -- Outreach, the number one sales engagement platform, today announced Outreach Kaia (Knowledge AI Assistant), a revolutionary real-time, voice-enabled knowledge assistant powered by artificial intelligence (AI) that makes every sales rep more effective and every customer conversation more productive. The new product was unveiled today at Outreach's flagship event, the Unleash Virtual Summit 2020, before an audience of over 10,000 sales professionals.

Outreach Kaia brings together intelligent sales enablement, advanced automation that streamlines tasks, and out-of-the-box capabilities that help sales reps conduct productive meetings and execute the perfect follow up.

"I've been waiting five years for Outreach Kaia. This is the most powerful tool to be introduced in the sales industry in a long time, and we are very excited to be bringing the next generation of sales technology to life," said Manny Medina, CEO of Outreach. "Now more than ever, sales teams need Outreach Kaia -- especially when so many of them are working remotely. Outreach Kaia's ability to surface real-time information exactly when a sales rep needs it during a live conversation is powerful.

"Imagine you're on a sales call and someone asks you a question about your product or your competitor's pricing and you don't know the answer. Well, Outreach Kaia will automatically pull up the information you need - in real-time.

"This level of intelligent assistance will make sales teams productive immediately. Outreach already drives a nearly 5x return for our customers. Now, with Outreach Kaia we expect that ROI to soar."

Outreach Kaia keeps sales deals moving. It reduces the need for follow-up that can slow down a deal cycle -- helping sales reps stay organized and focused during meetings and makes sure nothing falls through the cracks. Key features include:

    --  Web conferencing integration: Outreach Kaia is integrated into Zoom, a
        leading online conferencing solution, and includes support for video
        recording with screen share. Additional conferencing partners are
        planned in the future.
    --  Real-time call recording and transcription: Sub-second call recording
        and speech-to-text transcription accurately capture the sales
        conversation as it happens.  Transcriptions can be searched or reviewed
        after the call for training and coaching.
    --  Flashcards: Questions raised by a prospect during the meeting are
        answered by Outreach Kaia with prompt, on-screen Content Cards.
        --  Content Cards provide information on topics such as product
            specifications and competitor comparisons, so sales reps can provide
            smart and timely answers to customer questions.
        --  People Cards provide the sales rep with real-time knowledge about
            stakeholders that may be involved in the sales cycle
    --  Action Items: Critical sales tasks and action items are automatically
        captured in real-time as they occur during the conversation and are
        included in the meeting summary.
    --  Meeting Summary: A meeting summary is automatically created and sent to
        the rep which includes a list of meeting attendees, action items, and
        notes. The meeting summary can then be personalized and quickly emailed
        to all stakeholders.
    --  Bookmarks and Notes: Key moments during the meeting can be "bookmarked"
        by the rep in real-time so they're easy to refer back to later and reps
        can create notes for easy reference.
    --  Security & Privacy: Kaia has security and privacy measures built
        directly into the experience. Participants are alerted to recordings
        prior to and at the beginning of the meeting as Kaia visibly joins as a
        meeting participant. Recordings and transcripts are securely stored
        within Outreach, which has enterprise-grade security measures already in
        place.

Outreach Kaia will be available in beta in Summer 2020 and will be fully integrated into the Outreach platform in late 2020. Customers who are interested in Outreach Kaia can apply to be in the beta here. For more information about Outreach Kaia, visit the Outreach blog.

Along with Outreach Kaia, Outreach unveiled several other platform enhancements at its virtual summit including:

    --  Sequence Intent Reporting: This feature in Outreach's Amplify AI suite
        uses machine learning to classify the intent of a prospect's email into
        granular categories. Instead of a simple yes/no replies, Sequence Intent
        Reporting classifies responses into positive, objections, referrals, and
        unsubscribe requests. Now managers have more context into customers'
        intent, giving them the insights they need to respond rapidly and
        increase productivity while closing the gaps between top and bottom
        performers.
    --  Outreach Voice Connectors: Now sales professionals can call their
        customers within Outreach. With new integrations with IP telephony
        solutions like Dialpad and RingCentral, sales reps can launch their
        inbound or outbound call tasks within Outreach seamlessly, and have that
        call data collected in Outreach.
    --  Buyer Intent Scores featuring Bombora: Given the current selling
        environment, understanding where potential buyers are in their buying
        process is critically important. Outreach is the only sales engagement
        platform offering buyer intent scores powered by intent data providers,
        which allows reps to prioritize engagement based on the accounts most
        likely to buy. Leading intent data provider Bombora joins the Outreach
        Galaxy of partners with its integration and an exclusive offer for all
        Outreach customers.

More details on all the products Outreach unveiled at Unleash Virtual Summit 2020 are available on the Outreach blog. Unleash also features business leaders like John Chambers, the former CEO of Cisco and Mike Clayville, Vice President of Worldwide Commercial Sales at Amazon Web Services. Unleash is free to attend, attendees simply need to register.

About Outreach
Outreach is the number one sales engagement platform that helps companies dramatically increase productivity and drive smarter, more insightful engagement with their customers. Over 4,000 companies such as Adobe, Tableau, DoorDash, Splunk, DocuSign, and SAP depend on Outreach's enterprise-scale, unparalleled customer adoption, and robust AI-powered innovation. Outreach is a privately held company based in Seattle, Washington. To learn more, please visit www.outreach.io.

For product demos, images, and videos, or to speak with an Outreach spokesperson email pr@outreach.io.

PR Contact:
Amanda Woolley
pr@outreach.io

View original content to download multimedia:http://www.prnewswire.com/news-releases/outreach-announces-outreach-kaia-real-time-knowledge-ai-assistant-which-helps-customer-facing-reps-sell-smarter-and-close-deals-faster-301052017.html

SOURCE Outreach