Unified Communications as a Service Software Users Feel Productive and Respected, Shows SoftwareReviews Emotional Footprint Report

TORONTO, June 2, 2020 /PRNewswire-PRWeb/ -- SoftwareReviews announces its 2020 Unified Communications as a Service Emotional Footprint Award winners, as determined by software users, who feel that five software vendors in the UCaaS space have provided them with exceptional customer experiences. According to users' answers to questions focused on satisfaction, which have been crafted by seasoned IT industry analysts at Info-Tech Research Group, the vendor champions are:

    --  Cisco Unified Communications
    --  Microsoft Teams
    --  NEC Unified Communications
    --  Alcatel-Lucent Rainbow
    --  Mitel MiCloud Connect

The Emotional Footprint Awards are showcased in a report of software reviews focused on vendor relationships with software users from the customer's point of view. Key takeaways from the UCaaS software category highlight that vendors will do well with their customers if they demonstrate respect, enable productivity, and provide security while focusing on putting users' interests first, over-delivering, and being altruistic.

Cisco Unified Communications, with the highest customer experience (CX) score of 8/10, won first-place status with users and did particularly well with enabling productivity. Microsoft Teams, with a CX score of 7.8/10, took the top spot in the trustworthy and over-delivering categories. NEC Unified Communications, with a CX score of 7.8/10, earned the top spot in many categories, including demonstrating respect and continually improving. Alcatel-Lucent Rainbow, with a CX score of 7.7/10, also earned top product for many categories, with highest scores for effectiveness, enhancing performance, and providing security that protects. Mitel MiCloud Connect, with a CX score of 7.6/10, earned top spot in several areas, including generosity.

About the Emotional Footprint Diamond and Emotional Footprint Awards:
The Emotional Footprint Diamond illustrates the customer experience with software vendors, showing a complex relationship spanning procurement, implementation, service and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users' point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified for veracity. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory.
Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and analyst firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:
Leanne O'Brien
Director, Communications & PR
lobrien@infotech.com
1-888-670-8889 ext. 3409

SOURCE SoftwareReviews