New Opportunities for Hosted IP Telephony and UCaaS in the CALA Region as Remote Working Increases Amid COVID-19 Lockdowns

DUBLIN, June 17, 2020 /PRNewswire/ -- The "Hosted IP Telephony and UCaaS Market in Latin America and the Caribbean, 2020" report has been added to's offering.

The Latin America and Caribbean (CALA) UCaaS market exhibited a strong, double-digit performance in 2019, in terms of both users and revenue. Future growth is expected and forecast in the double-digit range and will be driven by a growing number of offerings in the market, an increasing acceptance of the cloud as a proven modality for technology consumption, and greater knowledge of UCaaS solutions (by both customers and the SPs).

Significant growth is expected in several segments, including medium-sized companies, banks, insurance, and financial services; retail and consumer goods; professional service firms; industry; government; healthcare; education; travel and hospitality; and other smaller industry verticals.

The severe effects of the current COVID-19 crisis in CALA are also leading to the adoption of enterprise communications solutions that facilitate remote working and improve productivity; this opens an interesting path ahead for UCaaS in the region.

While this research includes approximately 100 SPs, this report profiles the 22 more significant players in terms of market reach, user adoption, growth rates, product innovation and customer experience. The analysis is based on a set of 10 criteria, as explained below.

Growth index (GI) is a measure of a company's growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user-focused sales and marketing strategies.

    --  GI1: Market Share (previous 3 years)
    --  GI2: Revenue Growth (previous 3 years)
    --  GI3: Growth Pipeline
    --  GI4: Vision and Strategy
    --  GI5: Sales and Marketing

Innovation index (II) is a measure of a company's ability to develop products/services/solutions that are developed with a clear understanding of disruptive Mega Trends, are globally applicable, are able to evolve and expand to serve multiple markets, and are aligned to customers' changing needs. Key elements of this index include:

    --  II1: Innovation Scalability
    --  II2: Research and Development
    --  II3: Product Portfolio
    --  II4: Mega Trends Leverage
    --  II5: Customer Alignment

The report reveals the market positioning of companies in an industry using their growth and innovation scores as highlighted in the methodology. The document presents competitive profiles on each of the companies in the report based on their strengths, opportunities, and a small discussion on their positioning.

Key Topics Covered:

Growth Environment

    --  Strategic Imperative
    --  Strategic Imperative: Covid-19
    --  Growth Environment

Companies to Action

    --  Alestra
    --  C&W Business
    --  C3Ntro Telecom
    --  Centurylink
    --  Claro Chile
    --  Claro Colombia
    --  Digicel
    --  Embratel
    --  Entel Chile
    --  ETB
    --  Intergrupo
    --  Iplan
    --  Mcm Telecom
    --  Movistar Empresas Chile
    --  Movistar Empresas Colombia
    --  Movistar Empresas Per
    --  NTT
    --  Olitel
    --  Orange Business Services
    --  Telmex
    --  Tigo Colombia
    --  Vivo Empresas

Strategic Insights

Next Steps: Leveraging to Empower Key Stakeholders

    --  Significance of Being on the Report
    --  Empowers the Ceo'S Growth Team
    --  Empowers Investors
    --  Empowers Customers
    --  Empowers the Board of Directors


    --  Benchmarking Future Growth Potential

For more information about this report visit

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