Jul 14, 2020   SOURCE: PR NewsWire

More Than 50% of Debt Collection Agencies Thrived Under COVID-19

SUNNYVALE, Calif., July 14, 2020 /PRNewswire/ -- Over half the collection agencies surveyed not only thrived during the pandemic, but actually outperformed their pre-pandemic metrics in a nationwide survey conducted by Prodigal Technologies, Inc.

Prodigal, a debt collection AI software company, surveyed accounts receivable management (ARM) agencies about the impact of the coronavirus pandemic on their collections operations. Collection agencies from 30 U.S. states participated in the survey.

While the bottom half struggled to adapt to the remote work regime, the top performing agencies were better poised to pull ahead of their competitors for the following reasons:

    --  Investments in technology: These agencies had better prepared themselves
        for the pandemic with already having invested in remote productivity,
        cloud software and speech analytics solutions. This investment in
        technology helped them quickly adapt and transition to a remote work
        ecosystem.

    --  Tactical layoffs: These top performers trimmed the bottom 20% of their
        collector staff, in a planned layoff. Such tactical layoffs, coupled
        with their IT readiness for remote work, boosted the overall
        productivity of remaining 80% agents by 9% on an average.

    --  Data-driven communication strategy: By leveraging data analytics on
        their past interactions with borrowers, these agencies were able to
        tailor their communications strategy to help boost their Right Party
        Contact (RPC) rates. This was further helped by the widespread
        shelter-in-place laws during this time period, which resulted in
        borrowers being more likely at home, and answering their primary contact
        numbers.

    --  Utilization of PPP funds: These "Thrivers" were quick to apply for
        Paycheck Protection Program (PPP) loans, and utilized the funds from the
        federal stimulus to manage their cash flow needs effectively during
        COVID-19.

In summary, as the bottom half of agencies struggled but borrowers chose to pay down debt using the cash from the federal stimulus, the highly adaptable, technology-enabled agencies gained market share from bottom performers under COVID-19.

Learn more about why some agencies thrived under COVID-19 by downloading the full report here.

About Prodigal: Prodigal is a collections intelligence software purpose-built for banks, lenders and collection agencies. Prodigal's world-class speech AI software trained for accuracy provides actionable results that help maximize collections revenue, increase productivity, and minimize compliance risks. Prodigal is also the top-rated collections software on G2 Crowd and was recently recognized as 'High Performer' in the G2 Summer 2020 report.

Media Contact:

Smeet Bhatt
Head of Growth
Prodigal
Phone: (650) 437 5532
Email: 243505@email4pr.com
Website: www.prodigaltech.com

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SOURCE Prodigal Technologies, Inc.