DocuSign Announces Fourth Quarter and Fiscal Year 2024 Financial Results

SAN FRANCISCO, March 7, 2024 /PRNewswire/ -- DocuSign, Inc. (NASDAQ: DOCU), which offers the world's #1 e-signature product as part of its industry leading lineup, today announced results for its fourth quarter and fiscal year ended January 31, 2024.

"DocuSign ended Fiscal 2024 with momentum in product innovation, customer growth, and financial performance, including more than doubling free cash flow year-over-year," said Allan Thygesen, CEO of DocuSign. "The agreement management opportunity is massive, and we're excited to deliver category-defining innovation to our 1.5 million customers in Fiscal 2025 and beyond."

Fourth Quarter Financial Highlights

    --  Total revenue was $712.4 million, an increase of 8% year-over-year.
        Subscription revenue was $695.7 million, an increase of 8%
        year-over-year. Professional services and other revenue was $16.7
        million, an increase of 5% year-over-year.
    --  Billings were $833.1 million, an increase of 13% year-over-year.
    --  GAAP gross margin was 79% for both periods. Non-GAAP gross margin was
        82% compared to 83% in the same period last year.
    --  GAAP net income per basic share was $0.13 on 206 million shares
        outstanding compared to $0.02 on 202 million shares outstanding in the
        same period last year.
    --  GAAP net income per diluted share was $0.13 on 210 million shares
        outstanding compared to $0.02 on 206 million shares outstanding in the
        same period last year.
    --  Non-GAAP net income per diluted share was $0.76 on 210 million shares
        outstanding compared to $0.65 on 206 million shares outstanding in the
        same period last year.
    --  Net cash provided by operating activities was $270.7 million compared to
        $137.1 million in the same period last year.
    --  Free cash flow was $248.6 million compared to $113.0 million in the same
        period last year.
    --  Cash, cash equivalents, restricted cash and investments were $1.2
        billion at the end of the quarter. During the quarter, the company
        repaid $689.9 million principal amount of our 2024 convertible senior
        notes.

Fiscal 2024 Financial Highlights

    --  Total revenue was $2.8 billion, an increase of 10% over the prior year.
        Subscription revenue was $2.7 billion, an increase of 10% over the prior
        year. Professional services and other revenue was $75.2 million, an
        increase of 2% year-over-year.
    --  Billings were $2.9 billion, an increase of 9% over the prior year.
    --  GAAP gross margin was 79% for both years. Non-GAAP gross margin was 83%
        compared to 82% in the prior year.
    --  GAAP net income per basic share was $0.36 on 204 million shares
        outstanding compared to a loss of $0.49 on 201 million shares
        outstanding in fiscal 2023.
    --  GAAP net income per diluted share was $0.36 on 209 million shares
        outstanding compared to a loss of $0.49 on 201 million shares
        outstanding in fiscal 2023.
    --  Non-GAAP net income per diluted share was $2.98 on 209 million shares
        outstanding compared to $2.03 on 206 million shares outstanding in
        fiscal 2023.

A reconciliation of GAAP to non-GAAP financial measures has been provided in the tables included in this press release. An explanation of these measures is also included below under the heading "Non-GAAP Financial Measures and Other Key Metrics."

Operational and Other Financial Highlights

    --  DocuSign Achieves StateRAMP Authorization: State, local and education
        customers can now use DocuSign solutions like Contract Lifecycle
        Management (CLM) and eSignature (DocuSign Federal) in the
        StateRAMP-authorized environment. Customers will be able to reclaim the
        time spent on paper-intensive, manual processes and improve constituent
        experiences while increasing information security.
    --  DocuSign 2023 Release 4: DocuSign announced new product capabilities for
        generating agreements, creating better signing experiences and managing
        end-to-end agreements. Highlights of our recent product release include:
        --  Identity Wallet for Qualified Electronic Signatures (QES): Further
            simplifies the QES agreement process for repeat signers by pairing
            their Identity Wallet with their mobile or desktop passkey and
            leveraging built-in biometric including FaceID and fingerprint
            scans. Signers enjoy a streamlined identification process, and
            organizations achieve faster completions for their most important
            documents.
        --  Modernized DocuSign CLM search experience: We've made it easier for
            users to access agreements and leverage AI across their contracts.
            Our new modern search experience makes agreements more discoverable
            and actionable, allowing users to save customized searches most
            relevant to their role, filter for specific contract attributes, and
            execute bulk actions such as downloading or exporting agreements
            right from the results page.

Outlook

The company currently expects the following guidance:

? Quarter ending April 30, 2024 (in millions, except percentages):



     Total revenue                                          $704  to    $708



     Subscription revenue                                   $686  to    $690



     Billings                                               $685  to    $695



     Non-GAAP gross margin                                81.0 % to  82.0 %



     Non-GAAP operating margin                            27.0 % to  28.0 %



     Non-GAAP diluted weighted-average shares outstanding    208  to     213

? Fiscal year ending January 31, 2025 (in millions, except percentages):



     Total revenue                                        $2,915  to  $2,927



     Subscription revenue                                 $2,843  to  $2,855



     Billings                                             $2,970  to  $3,024



     Non-GAAP gross margin                                81.0 % to  82.0 %



     Non-GAAP operating margin                            26.5 % to  28.0 %



     Non-GAAP diluted weighted-average shares outstanding    208  to     213

A reconciliation of non-GAAP guidance measures to corresponding GAAP guidance measures is not available on a forward-looking basis without unreasonable effort due to the uncertainty regarding, and the potential variability of, expenses that may be incurred in the future. Stock-based compensation-related charges, including employer payroll tax-related items on employee stock transactions, are impacted by many factors, including the timing of employee stock transactions, the future fair market value of our common stock, and our future hiring and retention needs, all of which are difficult to predict and subject to constant change. We have provided a reconciliation of GAAP to non-GAAP financial measures in the financial statement tables for our historical non-GAAP financial results included in this release.

Webcast Conference Call Information

The company will host a conference call on March 7, 2024 at 2:00 p.m. PT (5:00 p.m. ET) to discuss its financial results. A live webcast of the event will be available on the DocuSign Investor Relations website at investor.docusign.com. A live dial-in will be available domestically at 877-407-0784 or internationally at 201-689-8560. A replay will be available domestically at 844-512-2921 or internationally at 412-317-6671 until midnight (ET) March 21, 2024, using the passcode 13743590.

About DocuSign

DocuSign redefines how the world comes together and agrees, making agreements smarter, easier and more trusted. As part of its industry leading product lineup, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over 1.5 million customers and more than a billion users in over 180 countries use DocuSign products and solutions to accelerate the process of doing business and simplify people's lives. For more information, visit http://www.docusign.com.

Copyright 2024. DocuSign, Inc. is the owner of DOCUSIGN® and all its other marks (www.docusign.com/IP).

Investor Relations:
DocuSign Investor Relations
investors@docusign.com

Media Relations:
DocuSign Corporate Communications
media@docusign.com

Forward-Looking Statements

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, which statements involve substantial risk and uncertainties. All statements contained in this press release other than statements of historical fact, including statements regarding our future operating results and financial position, our business strategy and plans, market growth and trends, objectives for future operations, and the impact of such assumptions on our financial condition and results of operations are forward-looking statements. Forward-looking statements in this press release also include, among other things, statements under "Outlook" above and any other statements about expected financial metrics, such as revenue, billings, non-GAAP gross margin, non-GAAP operating margin, non-GAAP diluted weighted-average shares outstanding, and non-financial metrics, such as our anticipated future products and product strategy, as well as statements related to our expectations regarding customer acceptance of those products. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can identify forward-looking statements because they contain words such as "may," "will," "should," "expects," "plans," "anticipates," "could," "intends," "target," "projects," "contemplates," "believes," "estimates," "predicts," "potential," or "continue" or the negative of these words or other similar terms or expressions that concern our expectations, strategy, plans or intentions.

Forward-looking statements contained in this press release include, but are not limited to, statements about: our expectations regarding global macro-economic conditions, including the effects of inflation, volatile interest rates, instability in the global banking sector, and market volatility on the global economy; our ability to estimate the size and growth of our total addressable market; our ability to compete effectively in an evolving and competitive market; the impact of any data breaches, cyberattacks or other malicious activity on our technology systems; our ability to effectively sustain and manage our growth and future expenses and achieve and maintain future profitability; our ability to attract new customers and maintain and expand our existing customer base; our ability to effectively implement and execute our restructuring plans; our ability to scale and update our platform to respond to customers' needs and rapid technological change, including our ability to successfully incorporate generative artificial intelligence into our existing and future products; our ability to expand use cases within existing customers and vertical solutions; our ability to expand our operations and increase adoption of our platform internationally; our ability to strengthen and foster our relationships with developers; our ability to retain our direct sales force, customer success team and strategic partnerships around the world; our ability to identify targets for and execute potential acquisitions and to successfully integrate and realize the anticipated benefits of such acquisitions; our ability to maintain, protect and enhance our brand; the sufficiency of our cash, cash equivalents and capital resources to satisfy our liquidity needs; limitations on us due to obligations we have under our credit facility or other indebtedness; our ability to realize the anticipated benefits of our stock repurchase program; our failure or the failure of our software to comply with applicable industry standards, laws and regulations; our ability to maintain, protect and enhance our intellectual property; our ability to successfully defend litigation against us; our ability to attract large organizations as users; our ability to maintain our corporate culture; our ability to offer high-quality customer support; our ability to hire, retain and motivate qualified personnel, including executive level management; our ability to successfully manage and integrate executive management transitions; uncertainties regarding the impact of general economic and market conditions, including as a result of regional and global conflicts; our ability to successfully implement and maintain new and existing information technology systems, including our ERP system; and our ability to maintain proper and effective internal controls.

Additional risks and uncertainties that could affect our financial results are included in the sections titled "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations" in our annual report on Form 10-K for the fiscal year ended January 31, 2023 filed on March 27, 2023 with the Securities and Exchange Commission (the "SEC"), quarterly report on Form 10-Q for the quarter ended October 31, 2023 filed on December 8, 2023 with the SEC, and other filings that we make from time to time with the SEC. The forward-looking statements made in this press release relate only to events as of the date on which such statements are made. We undertake no obligation to update any forward-looking statements after the date of this press release or to conform such statements to actual results or revised expectations, except as required by law.

Non-GAAP Financial Measures and Other Key Metrics

To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use certain non-GAAP financial measures, as described below, to understand and evaluate our core operating performance. These non-GAAP financial measures, which may be different than similarly titled measures used by other companies, are presented to enhance investors' overall understanding of our financial performance and should not be considered a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP.

We believe that these non-GAAP financial measures provide useful information about our financial performance, enhance the overall understanding of our past performance and future prospects, and allow for greater transparency with respect to important metrics used by our management for financial and operational decision-making. We present these non-GAAP measures to assist investors in seeing our financial performance using a management view, and because we believe that these measures provide an additional tool for investors to use in comparing our core financial performance over multiple periods with other companies in our industry. However, these non-GAAP measures are not intended to be considered in isolation from, a substitute for, or superior to our GAAP results.

Non-GAAP gross profit, non-GAAP gross margin, non-GAAP operating expenses, non-GAAP income from operations, non-GAAP operating margin, non-GAAP net income and non-GAAP net income per share: We define these non-GAAP financial measures as the respective GAAP measures, excluding expenses related to stock-based compensation, employer payroll tax on employee stock transactions, amortization of acquisition-related intangibles, amortization of debt discount and issuance costs, fair value adjustments to strategic investments, executive transition costs, lease-related impairment and lease-related charges, restructuring and other related charges, as these costs are not reflective of ongoing operations and, as applicable, other special items. The amount of employer payroll tax-related items on employee stock transactions is dependent on our stock price and other factors that are beyond our control and do not correlate to the operation of the business. When evaluating the performance of our business and making operating plans, we do not consider these items (for example, when considering the impact of equity award grants, we place a greater emphasis on overall stockholder dilution rather than the accounting charges associated with such grants). We believe it is useful to exclude these expenses in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies and over multiple periods. In addition to these exclusions, we subtract an assumed provision for income taxes to calculate non-GAAP net income. We utilize a fixed long-term projected tax rate in our computation of the non-GAAP income tax provision to provide better consistency across the reporting periods. For fiscal 2023 and fiscal 2024, we have determined the projected non-GAAP tax rate to be 20%.

Free cash flow: We define free cash flow as net cash provided by operating activities less purchases of property and equipment. We believe free cash flow is an important liquidity measure of the cash that is available (if any), after purchases of property and equipment, for operational expenses, investment in our business, and to make acquisitions. Free cash flow is useful to investors as a liquidity measure because it measures our ability to generate or use cash in excess of our capital investments in property and equipment. Once our business needs and obligations are met, cash can be used to maintain a strong balance sheet and invest in future growth.

Billings: We define billings as total revenues plus the change in our contract liabilities and refund liability less contract assets and unbilled accounts receivable in a given period. Billings reflects sales to new customers plus subscription renewals and additional sales to existing customers. Only amounts invoiced to a customer in a given period are included in billings. We believe billings can be used to measure our periodic performance, when taking into consideration the timing aspects of customer renewals, which represents a large component of our business. Given that most of our customers pay in annual installments one year in advance, but we typically recognize a majority of the related revenue ratably over time, we use billings to measure and monitor our ability to provide our business with the working capital generated by upfront payments from our customers.

For a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measure, please see "Reconciliation of GAAP to Non-GAAP Financial Measures" below.


                                                          
              
                CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

                                                                            
              
                (Unaudited)




                                                                                                                                                        Three Months Ended                        Year Ended
                                                                                                                                        January 31,                        January 31,



     
                (in thousands, except per share data)                                                                              2024              2023               2024              2023



     
                Revenue:



     Subscription                                                                                                                $695,682          $643,677         $2,686,708        $2,442,177



     Professional services and other                                                                                               16,704            15,899             75,174            73,738



     
                Total revenue                                                                                                   712,386           659,576          2,761,882         2,515,915



     
                Cost of revenue:



     Subscription                                                                                                                 120,551           110,463            459,905           426,077



     Professional services and other                                                                                               27,356            26,963            112,716           110,011



     
                Total cost of revenue                                                                                           147,907           137,426            572,621           536,088



     Gross profit                                                                                                                 564,479           522,150          2,189,261         1,979,827



     
                Operating expenses:



     Sales and marketing                                                                                                          300,221           304,649          1,168,137         1,242,711



     Research and development                                                                                                     151,524           125,891            539,488           480,584



     General and administrative                                                                                                   102,711            91,641            419,621           316,228



     Restructuring and other related charges                                                                                           88               253             30,381            28,335



     
                Total operating expenses                                                                                        554,544           522,434          2,157,627         2,067,858



     
                Income (loss) from operations                                                                                     9,935             (284)            31,634          (88,031)



     Interest expense                                                                                                             (1,709)          (1,652)           (6,844)          (6,389)



     Interest income and other income, net                                                                                         21,516             7,366             68,889             4,539



     
                Income (loss) before provision for income taxes                                                                  29,742             5,430             93,679          (89,881)



     Provision for income taxes                                                                                                     2,501               567             19,699             7,573



     
                Net income (loss)                                                                                               $27,241            $4,863            $73,980         $(97,454)



     Net income (loss) per share attributable to common stockholders:



     Basic                                                                                                                          $0.13             $0.02              $0.36           $(0.49)



     Diluted                                                                                                                        $0.13             $0.02              $0.36           $(0.49)



     Weighted-average shares used in computing net income (loss) per share:



     Basic                                                                                                                        205,514           201,894            204,070           200,903



     Diluted                                                                                                                      209,581           206,260            208,950           200,903





     
                Stock-based compensation expense included in costs and expenses:



     Cost of revenue-subscription                                                                                                 $13,517           $11,644            $51,660           $46,916



     Cost of revenue-professional services and other                                                                                6,977             7,431             28,336            25,758



     Sales and marketing                                                                                                           53,251            55,760            203,855           222,334



     Research and development                                                                                                      54,753            41,278            184,211           149,967



     General and administrative                                                                                                    32,502            29,810            143,773            88,125



     Restructuring and other related charges                                                                                           16                36              5,012             5,626


                                
              
             CONDENSED CONSOLIDATED BALANCE SHEETS

                                             
           
                (Unaudited)





     
                (in thousands)                                                          January 31, January 31,
                                                                                                  2024         2023



     
                Assets



     Current assets



     Cash and cash equivalents                                                               $797,060     $721,895



     Investments-current                                                                      248,402      309,771



     Accounts receivable, net                                                                 439,299      516,914



     Contract assets-current                                                                   15,922       12,437



     Prepaid expenses and other current assets                                                 66,984       69,987



     Total current assets                                                                   1,567,667    1,631,004



     Investments-noncurrent                                                                   121,977      186,049



     Property and equipment, net                                                              245,173      199,892



     Operating lease right-of-use assets                                                      123,188      141,493



     Goodwill                                                                                 353,138      353,619



     Intangible assets, net                                                                    50,905       70,280



     Deferred contract acquisition costs-noncurrent                                           409,627      350,899



     Other assets-noncurrent                                                                   99,615       79,484



     
                Total assets                                                             $2,971,290   $3,012,720



     
                Liabilities and Equity



     Current liabilities



     Accounts payable                                                                         $19,029      $24,393



     Accrued expenses and other current liabilities                                           104,037      100,987



     Accrued compensation                                                                     195,266      163,133



     Convertible senior notes-current                                                               -     722,887



     Contract liabilities-current                                                           1,320,059    1,172,867



     Operating lease liabilities-current                                                       22,230       24,055



     Total current liabilities                                                              1,660,621    2,208,322



     Contract liabilities-noncurrent                                                           21,980       16,925



     Operating lease liabilities-noncurrent                                                   120,823      141,348



     Deferred tax liability-noncurrent                                                         16,795       10,723



     Other liabilities-noncurrent                                                              21,332       18,115



     Total liabilities                                                                      1,841,551    2,395,433



     Stockholders' equity



     Common stock                                                                                  21           20



     Treasury stock                                                                           (2,164)     (1,785)



     Additional paid-in capital                                                             2,821,461    2,240,732



     Accumulated other comprehensive loss                                                    (19,360)    (22,996)



     Accumulated deficit                                                                  (1,670,219) (1,598,684)



     Total stockholders' equity                                                             1,129,739      617,287



     
                Total liabilities and equity                                             $2,971,290   $3,012,720


                                                                      
              
                CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
                                                                                              
                (Unaudited)




                                                                                                                                                                                  Three Months Ended                          Year Ended
                                                                                                                                                                   January 31,                         January 31,



     
                (in thousands)                                                                                                                                2024               2023               2024              2023



     
                Cash flows from operating activities:



     Net income (loss)                                                                                                                                       $27,241             $4,863            $73,980         $(97,454)



     Adjustments to reconcile net income (loss) to net cash provided by operating activities



     Depreciation and amortization                                                                                                                            23,633             22,279             95,062            86,255



     Amortization of deferred contract acquisition and fulfillment costs                                                                                      52,382             50,664            200,163           185,045



     Amortization of debt discount and transaction costs                                                                                                       1,027              1,245              4,749             4,970



     Non-cash operating lease costs                                                                                                                            4,811              7,033             21,310            27,501



     Stock-based compensation expense                                                                                                                        161,016            145,961            616,847           538,726



     Deferred income taxes                                                                                                                                     (973)           (1,348)             6,292             1,697



     Other                                                                                                                                                     (551)             2,183            (1,904)           15,723



     Changes in operating assets and liabilities



     Accounts receivable                                                                                                                                    (81,221)          (94,302)            71,681          (75,964)



     Prepaid expenses and other current assets                                                                                                                 7,300              2,555              (657)          (5,038)



     Deferred contract acquisition and fulfillment costs                                                                                                    (78,649)          (70,695)         (255,159)        (232,315)



     Other assets                                                                                                                                            (1,413)           (6,612)          (15,432)         (22,319)



     Accounts payable                                                                                                                                          4,263           (24,701)           (4,826)         (26,440)



     Accrued expenses and other liabilities                                                                                                                    4,101              6,467              6,473             7,340



     Accrued compensation                                                                                                                                     38,347             14,046             33,979           (1,781)



     Contract liabilities                                                                                                                                    115,371             86,353            152,247           143,177



     Operating lease liabilities                                                                                                                             (5,987)           (8,934)          (25,279)         (42,364)



     Net cash provided by operating activities                                                                                                               270,698            137,057            979,526           506,759



     
                Cash flows from investing activities:



     Purchases of marketable securities                                                                                                                    (132,875)         (131,461)         (336,221)        (533,710)



     Maturities of marketable securities                                                                                                                     222,352            112,148            473,869           423,917



     Purchases of strategic and other investments                                                                                                              (125)             (125)             (645)          (3,750)



     Purchases of property and equipment                                                                                                                    (22,114)          (24,064)          (92,391)         (77,654)



     Net cash provided by (used in) by investing activities                                                                                                   67,238           (43,502)            44,612         (191,197)



     
                Cash flows from financing activities:



     Repayments of convertible senior notes                                                                                                                (689,896)                           (726,979)             (16)



     Repurchases of common stock                                                                                                                                   -                           (145,515)         (63,041)



     Settlement of capped calls, net of related costs                                                                                                              -                              23,688



     Payment of tax withholding obligation on net RSU settlement and ESPP purchase                                                                          (45,922)          (17,283)         (144,218)         (84,403)



     Proceeds from exercise of stock options                                                                                                                     784              1,669             13,991            12,678



     Proceeds from employee stock purchase plan                                                                                                                    -                              32,994            36,526



     Net cash used in financing activities                                                                                                                 (735,034)          (15,614)         (946,039)         (98,256)



     Effect of foreign exchange on cash, cash equivalents and restricted cash                                                                                  5,096             10,868                199           (3,784)



     Net increase (decrease) in cash, cash equivalents and restricted cash                                                                                 (392,002)            88,809             78,298           213,522



     Cash, cash equivalents and restricted cash at beginning of period (1)                                                                                 1,193,501            634,392            723,201           509,679



     Cash, cash equivalents and restricted cash at end of period (1)                                                                                        $801,499           $723,201           $801,499          $723,201



     (1) Cash, cash equivalents and restricted cash included restricted cash of $4.4 million and $1.3 million as of January 31, 2024 and January 31, 2023.


                                               
              
             RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES
                                                                      
                (Unaudited)





     
                Reconciliation of gross profit and gross margin:




                                                                                                                                               Three Months Ended                         Year Ended
                                                                                                                                January 31,                      January 31,



     
                (in thousands)                                                                                              2024               2023                 2024          2023



     GAAP gross profit                                                                                                    $564,479           $522,150           $2,189,261    $1,979,827



     Add: Stock-based compensation                                                                                          20,494             19,075               79,996        72,674



     Add: Amortization of acquisition-related intangibles                                                                    2,070              2,382                8,857         9,613



     Add: Employer payroll tax on employee stock transactions                                                                  337                392                2,262         2,184



     Add: Lease-related impairment and lease-related charges                                                                     -               412                  721         1,090



     Non-GAAP gross profit                                                                                                $587,380           $544,411           $2,281,097    $2,065,388



     GAAP gross margin                                                                                                        79 %              79 %                79 %         79 %



     Non-GAAP adjustments                                                                                                      3 %               4 %                 4 %          3 %



     Non-GAAP gross margin                                                                                                    82 %              83 %                83 %         82 %





     GAAP subscription gross profit                                                                                       $575,131           $533,214           $2,226,803    $2,016,100



     Add: Stock-based compensation                                                                                          13,517             11,644               51,660        46,916



     Add: Amortization of acquisition-related intangibles                                                                    2,070              2,382                8,857         9,613



     Add: Employer payroll tax on employee stock transactions                                                                  232                243                1,464         1,393



     Add: Lease-related impairment and lease-related charges                                                                     -               126                  505           447



     Non-GAAP subscription gross profit                                                                                   $590,950           $547,609           $2,289,289    $2,074,469



     GAAP subscription gross margin                                                                                           83 %              83 %                83 %         83 %



     Non-GAAP adjustments                                                                                                      2 %               2 %                 2 %          2 %



     Non-GAAP subscription gross margin                                                                                       85 %              85 %                85 %         85 %





     GAAP professional services and other gross loss                                                                     $(10,652)         $(11,064)           $(37,542)    $(36,273)



     Add: Stock-based compensation                                                                                           6,977              7,431               28,336        25,758



     Add: Employer payroll tax on employee stock transactions                                                                  105                149                  798           791



     Add: Lease-related impairment and lease-related charges                                                                     -               286                  216           643



     Non-GAAP professional services and other gross loss                                                                  $(3,570)          $(3,198)            $(8,192)     $(9,081)



     GAAP professional services and other gross margin                                                                      (64) %            (70) %              (50) %       (49) %



     Non-GAAP adjustments                                                                                                     43 %              50 %                39 %         37 %



     Non-GAAP professional services and other gross margin                                                                  (21) %            (20) %              (11) %       (12) %



     
                Reconciliation of operating expenses:




                                                                                           Three Months Ended                              Year Ended
                                                                            January 31,                           January 31,



     
                (in thousands)                                        2024                2023                 2024                2023



     GAAP sales and marketing                                       $300,221            $304,649           $1,168,137          $1,242,711



     Less: Stock-based compensation                                 (53,251)           (55,760)           (203,855)          (222,334)



     Less: Amortization of acquisition-related intangibles           (2,631)            (2,571)            (10,518)           (11,093)



     Less: Employer payroll tax on employee stock transactions       (1,104)              (910)             (5,049)            (6,160)



     Less: Lease-related impairment and lease-related charges              -            (1,467)             (2,171)            (3,820)



     Non-GAAP sales and marketing                                   $243,235            $243,941             $946,544            $999,304



     GAAP sales and marketing as a percentage of revenue                42 %               46 %                42 %               49 %



     Non-GAAP sales and marketing as a percentage of revenue            34 %               37 %                34 %               40 %





     GAAP research and development                                  $151,524            $125,891             $539,488            $480,584



     Less: Stock-based compensation                                 (54,753)           (41,278)           (184,211)          (149,967)



     Less: Employer payroll tax on employee stock transactions         (605)              (460)             (4,276)            (3,469)



     Less: Lease-related impairment and lease-related charges              -              (433)               (873)            (1,252)



     Non-GAAP research and development                               $96,166             $83,720             $350,128            $325,896



     GAAP research and development as a percentage of revenue           21 %               19 %                20 %               19 %



     Non-GAAP research and development as a percentage of revenue       13 %               13 %                13 %               13 %





     GAAP general and administrative                                $102,711             $91,641             $419,621            $316,228



     Less: Stock-based compensation                                 (32,502)           (29,810)           (143,773)           (88,125)



     Less: Employer payroll tax on employee stock transactions         (554)              (182)             (2,095)            (1,108)



     Less: Lease-related impairment and lease-related charges              -              (364)               (695)            (1,019)



     Less: Executive transition costs                                      -                                                   (2,634)



     Non-GAAP general and administrative                             $69,655             $61,285             $273,058            $223,342



     GAAP general and administrative as a percentage of revenue         15 %               14 %                15 %               13 %



     Non-GAAP general and administrative as a percentage of revenue     10 %                9 %                10 %                9 %



     
                Reconciliation of income (loss) from operations and operating margin:




                                                                                                             Three Months Ended                            Year Ended
                                                                                                January 31,                         January 31,



     
                (in thousands)                                                            2024               2023               2024               2023



     GAAP income (loss) from operations                                                   $9,935             $(284)           $31,634          $(88,031)



     Add: Stock-based compensation                                                       161,000            145,923            611,835            533,100



     Add: Amortization of acquisition-related intangibles                                  4,701              4,953             19,375             20,706



     Add: Employer payroll tax on employee stock transactions                              2,600              1,944             13,682             12,921



     Add: Restructuring and other related charges                                             88                253             30,381             28,335



     Add: Lease-related impairment and lease-related charges                                   -             2,676              4,460              7,181



     Add: Executive transition costs                                                           -                                                 2,634



     Non-GAAP income from operations                                                    $178,324           $155,465           $711,367           $516,846



     GAAP operating margin                                                                   1 %               - %              1 %             (3) %



     Non-GAAP adjustments                                                                   24 %              24 %              25 %              24 %



     Non-GAAP operating margin                                                              25 %              24 %              26 %              21 %



     
                Reconciliation of net income (loss) and net income (loss) per share, basic and diluted:




                                                                                                                                 Three Months Ended                       Year Ended
                                                                                                                 January 31,                       January 31,



     
                (in thousands, except per share data)                                                       2024              2023              2024              2023



     GAAP net income (loss)                                                                                $27,241            $4,863           $73,980         $(97,454)



     Add: Stock-based compensation                                                                         161,000           145,923           611,835           533,100



     Add: Amortization of acquisition-related intangibles                                                    4,701             4,953            19,375            20,706



     Add: Employer payroll tax on employee stock transactions                                                2,600             1,944            13,682            12,921



     Add: Amortization of debt discount and issuance costs                                                   1,027             1,291             5,175             4,970



     Add: Fair value adjustments to strategic investments                                                     (98)            4,073                22             3,689



     Add: Restructuring and other related charges                                                               88               253            30,381            28,335



     Add: Lease-related impairment and lease-related charges                                                     -            2,676             4,460             7,181



     Add: Executive transition costs                                                                             -                                              2,634



     Add: Income Tax effect of non-GAAP adjustments                                                       (37,311)         (32,742)        (136,023)         (97,158)



     Non-GAAP net income                                                                                  $159,248          $133,234          $622,887          $418,924





     
                Numerator:



     Non-GAAP net income                                                                                  $159,248          $133,234          $622,887          $418,924



     Add: Interest expense on convertible senior notes                                                           -               46               425                29



     Non-GAAP net income attributable to common stockholders, diluted                                     $159,248          $133,280          $623,312          $418,953





     
                Denominator:



     Weighted-average common shares outstanding, basic                                                     205,514           201,894           204,070           200,903



     Effect of dilutive securities                                                                           4,067             4,366             4,880             5,595



     Non-GAAP weighted-average common shares outstanding, diluted                                          209,581           206,260           208,950           206,498





     GAAP net income (loss) per share, basic                                                                 $0.13             $0.02             $0.36           $(0.49)



     GAAP net income (loss) per share, diluted                                                               $0.13             $0.02             $0.36           $(0.49)



     Non-GAAP net income per share, basic                                                                    $0.77             $0.66             $3.05             $2.09



     Non-GAAP net income per share, diluted                                                                  $0.76             $0.65             $2.98             $2.03



     
                Computation of free cash flow:




                                                                                     Three Months Ended                       Year Ended
                                                                     January 31,                       January 31,



     
                (in thousands)                                  2024              2023              2024              2023



     Net cash provided by operating activities                $270,698          $137,057          $979,526          $506,759



     Less: Purchases of property and equipment                (22,114)         (24,064)         (92,391)         (77,654)



     Non-GAAP free cash flow                                   248,584           112,993           887,135           429,105



     Net cash provided by (used in) by investing activities     67,238          (43,502)           44,612         (191,197)



     Net cash used in financing activities                  $(735,034)        $(15,614)       $(946,039)        $(98,256)



     
                Computation of billings:




                                                                                                         Three Months Ended                           Year Ended
                                                                                          January 31,                         January 31,



     
                (in thousands)                                                       2024               2023               2024               2023



     Revenue                                                                       $712,386           $659,576         $2,761,882         $2,515,915



     Add: Contract liabilities and refund liability, end of period                1,343,792          1,191,269          1,343,792          1,191,269



     Less: Contract liabilities and refund liability, beginning of period       (1,228,174)        (1,113,131)        (1,191,269)        (1,049,106)



     Add: Contract assets and unbilled accounts receivable, beginning of period      25,253             17,945             16,615             18,273



     Less: Contract assets and unbilled accounts receivable, end of period         (20,189)          (16,615)          (20,189)          (16,615)



     Non-GAAP billings                                                             $833,068           $739,044         $2,910,831         $2,659,736

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SOURCE DocuSign, Inc.