Notification of Data Security Incident
Jacksonville, FL - Lakeview Health Systems, LLC ("Lakeview") has become aware of a data security incident that may have impacted certain protected health information belonging to our patients.
On or around January 25, 2024, Lakeview discovered certain unusual activity within its computer systems. Upon discovery, Lakeview immediately secured its network and swiftly engaged a third-party team of forensic investigators in order to determine the full nature and scope of the incident. Following a thorough investigation, on May 6, 2024, Lakeview confirmed that a limited amount of protected health information may have been accessed in connection with this incident.
Although the forensic investigation could not rule out the possibility that an unknown actor may have accessed this information, there is no indication whatsoever that any information has been misused at this time. The type of information contained within the affected data included patient name, address, date of birth, Social Security number, driver's license number, financial account number, patient ID, medical treatment information, diagnosis or conditions, prescription information, and health insurance information. Importantly, the information potentially impacted may vary for each individual, and may include all, or just one, of the above-listed types of information.
Lakeview has promptly notified potentially affected individuals as quickly as possible via U.S. mail to their most recent address on file. In an abundance of caution, Lakeview has provided potentially impacted individuals with complimentary credit monitoring services. Additionally, in response to this incident, Lakeview has implemented additional security measures within its network and facilities and is reviewing its current policies and procedures related to data security. Although Lakeview has no evidence of actual misuse of information as a result of this incident, individuals are nonetheless encouraged to monitor their account statements and explanation of benefits forms for suspicious activity and to detect errors. Potentially impacted individuals may also wish to contact the three major credit agencies to place a fraud alert on their credit report - the credit agencies' contact information is: Equifax (888-378-4329); TransUnion (833-395-6938); and Experian (888-397-3472).
Lakeview has established a toll-free call center to answer questions about the incident and to address related concerns. The call center is available Monday through Friday from 9 AM - 9 PM Eastern Time and can be reached at (888) 832-8054. You may also contact us by email at datasecurity@lakeviewhealth.com, or by writing to 1900 Corporate Square Blvd, Jacksonville, FL 32216.
The privacy and protection of information is a top priority for Lakeview, and we deeply regret any inconvenience or concern this incident may cause.
Media Contact:
Name: Lee Berg
Email: lberg@lakeviewhealth.com
/PRNewswire -- May 29, 2024/
SOURCE Lakeview Health Systems, LLC
