Help Scout Revolutionizes Customer Service Training with HelpU
BOSTON, Oct. 11, 2017 /PRNewswire/ -- Help Scout, a leader in providing customer support software and tools for over 7,000+ teams in 140 countries, seeks to transform online customer service with their free educational platform. Providing clear guidance on how to apply customer service principles across multiple technologies and channels, HelpU gives support professionals practical advice on building their skills and careers, while also showing teams how to make customer service a sustainable advantage in their business.
According to a recent study, 45% of customers do not remember having a recent successful customer experience. That is a problem for growing businesses because 80% of all B2C and B2B purchases involve some form of word of mouth. While most organizations understand the value in creating exceptional customer experiences, many are still unprepared or lack the resources to provide their support staff with the training and resources needed to deliver it.
With new forms of interaction appearing both online and through mobile devices, new skills are required and revised training is necessary to apply existing principles to the online world. HelpU allows support professionals to develop skills relating to service, support and technology. The platform draws from real world experience, and shows individuals how to adapt and apply those techniques.
HelpU is a free resource for companies and teams who want to improve their customer service experiences. Customer service staff, business owners and founders, will benefit from actionable, educational materials from leaders in the industry, Q&A sessions with customer service experts, career-building resources like job opportunities, as well as events centered around a new topic every month.
"Whether you are an entrepreneur with no staff, a small team or a huge company, everyone, no matter their resources, has the ability to implement a successful customer service growth strategy and that can be scaled," says Shep Hyken, customer service and experience expert, "New York Times" best-selling author, host of Amazing Business Radio, and HelpU's Spotlight Influencer for October.
With HelpU, companies and customer support professionals have access to customer service best practices, training and a community to support them. HelpU is designed to go deep on specific customer service and support topics, building on their library of materials with a new subject each month.
"HelpU is absolutely amazing! I shared the soft-launch of the platform with senior staff members and they're already asking how our company can utilize it to provide training and educational materials to our support teams. As we're unable to send our teams to outside support training, HelpU is just what we needed - and at the perfect time, too!," said Jason Ricketts, Customer Success at Drew Technologies.
HelpU also offers a community of other support professionals through their partnership with Support Driven, a group of over 2,000 customer service and support professionals. As noted by Scott Tran, Founder of Support Driven, "The support industry is saturated with brand-centric, biased customer service resources resulting in unrealistic and impractical advice. But HelpU is truly focused on providing the community with the tools it needs."
According to Nick Francis, CEO of Help Scout, "HelpU answers the question: is there a single resource for customer service best practices that also explains how to implement them? Regardless who is asking, whether it's the CEO or team lead, HelpU provides training and tools for everyone, because we understand that great customer service has to start at the top and never stop."
For more information about Help U, please visit, www.helpscout.net/helpu.
About Help Scout
Help Scout makes customer support and email management software more human for over 7500 companies in over 140 countries. Businesses, nonprofit organizations, educational institutions, and healthcare companies use Help Scout to manage customer relationships and conversations at scale, while working within a familiar, friendly, and powerful user experience.
Media Contact:
North 6th Agency, Inc. (For Help Scout)
212-334-9753
helpscout@n6a.com
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SOURCE Help Scout
