Anyone Home Launches Concierge Chatbot to Optimize Prospect Engagement
LAKE FOREST, Calif., Sept. 3, 2019 /PRNewswire-PRWeb/ -- Anyone Home Inc., the industry-leading provider of technology that helps rental-housing operators engage and connect with residents and prospects, has announced the release of Concierge Chatbot, an omnichannel communication widget for apartment community websites. Available 24/7 to website visitors, Concierge helps answer common questions that both prospects and residents may have about a property.
Anchored to the bottom of existing apartment community website pages, Concierge can help pique potential renters' interest with pop-up messages or suggest commonly asked questions. Within the widget, website visitors can view pricing and availability, leasing specials, amenities and community policies, as well as information about the surrounding neighborhood and nearby schools. Most notably, prospects can speak with a real person via live chat or phone as well as schedule a property tour, either self-guided or associate-guided. For existing residents, Concierge provides the option to submit a service request, access resident portals, or contact the property via phone or webchat.
"Concierge Chatbot is our newest product to allow prospects to trade in their own currency, enabling them to reach out to a community anytime they want and through their preferred communication method," said Todd Katler, CEO of Anyone Home. "Concierge represents the industry's first multi-family communication tool that expertly combines both automated and human interactions in a single interface. This unique and powerful combination provides the highest level of engagement for both prospects and residents."
Concierge Chatbot also helps apartment communities collect critical data about leads such as bed and bath preferences, desired monthly rent, and anticipated move-in date through natural conversation prompts when a lead expresses interest in renting or scheduling a tour. This basic guest card information can then be pushed to Anyone Home CRM as well as all major property management systems.
About Anyone Home
Headquartered in Lake Forest, CA, Anyone Home is the premier contact center and customer relationship management (CRM) solution for the rental housing market, providing the highest level of customer engagement and satisfaction. Anyone Home's combined platform provides unmatched insight into the customer journey that results in actionable analytics.
Solutions include Contact Center, CRM, Access Scheduler and Self-Guided Tours, Concierge Chatbot, and Call Analysis.
For more information, visit anyonehome.com.
SOURCE Anyone Home Inc.
